Great place to get all you need done! [[HIGHLIGHT]]Dr. Patel rocks and is so incredibly nice[[ENDHIGHLIGHT]] and Travis is the best most awesome at executing annual cleanings, he really took the time to educate me on the proper ways to take care of my immense plaque build up.**** Lastly, [[HIGHLIGHT]]the Front desk (Diana) is also so wonderful and always pleasant to deal with.[[ENDHIGHLIGHT]] Overall A+ service all around!**** Thanks ND! :D read more

They do good work and are able to help in your dental needs. [[HIGHLIGHT]]They are always trying to find ways to help[[ENDHIGHLIGHT]]

Crown work done very good fit. [[HIGHLIGHT]]Nice Staff !![[ENDHIGHLIGHT]] Convenient location. .............................. read more

i very very rarely leave reviews but this medical practice should be investigated immediately. I haven't seen a dentist in years and now that I had insurance I decided to finally see one. This one was closest to me and seemed GTG. I came in and all I did was x rays, they said they will schedule a cleaning and inspection in a followup appointment. OK, I thought they were usually done in the same appointment but i guess they did things differently. This is where the grift starts. The dentist comes in and says oh you have deep pockets and as you can see you have deep tartar under the gum line. She showed me the xrays and tried to explain but TBH to me it all looked the same to me, but since I am uneducated in this matter I shut up and let the professional speak. I then tell her its been a few years since I saw a dentist. Then she tells me ok let's schedule your followup appointment but you need to do a deep cleaning over two appointments. After that I will schedule a more thorough inspection of your teeth then schedule followup appointments for regular cleanings. Like a normal person I grew up listening to medical professionals, so I agree and she shows me a quote - $3,000 without insurance but with insurance I'd still need to pay $900. I agreed. Also right before this consultation she seemingly was in the room NEXT TO MINE trying to sell a cleaning to another patient. Wow, just fuckin wow. I don't think much of it until i start asking Chat GPT how much this should cost and it said roughly $1600 at most for this procedure. I am smart and know to always consult with professionals instead of relying on the internet. So I contact my family dentist who saw me since I was a kid, who is a little far from me to see. He said oh it's actually like $800, we have to inject your jaw with like 10 shots to numb it because we cut your gums open and scrape your teeth. Oh and it's done twice hence the two appointments. [[HIGHLIGHT]]That explanation of the procedure was NEVER explained to me by this Dentist at Northern Dental.[[ENDHIGHLIGHT]] On top of that my family dentist said he'd only recommend this in extreme situations and from just talking to me it didn't sound like that. I then asked why would they charge nearly $3K for this and all he said is heh different dentists charge different prices for the same thing. That's all I can tell you. [[HIGHLIGHT]]I try to ask Northern Dental to change the appointment to a regular cleaning and they pretty much refused to do so.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The receptionist was probably in on the grift because without even looking at my records, she said you need this because you have deep pockets in your teeth.[[ENDHIGHLIGHT]] Then I told her I'm getting ripped off here because my family dentist said it's $800 WITHOUT insurance. She was quiet. To add on to this experience a lady in the waiting room said to me "You know they tried to do the same thing to me to." Northern Dental said we're gonna charge you $75. I told them how you gonna charge me if you don't have my credit card on file? "Oh it's going to be a balance on your account with us." "So I'm never coming back here again then." read more

Their hygienist will cut your lip and then gaslight to say it's not bleeding. [[HIGHLIGHT]]From receptionists, who often than not mishandle your appointments, to dentists that try to upsell , avoid this place at all costs[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Their hygienist seems miserable - why even work there?[[ENDHIGHLIGHT]] Zero star fits better. Look for dentists in Campbell and Los Gatos. This place is truly depressing with a blanket of misery all around. read more

Top Tier Dental Office I had an appointment last week with Dr. Patel for a crown and filling, and I am usually a person that is very anxious about having dental work done, but that was not my experience at this office. Dr. Patel is so good at what he does, that I was at ease the entire procedure. He checked in on me consistently to ensure I was ok. Maria the treatment coordinator is also amazing! LOVED her! Not only is she funny, but very efficient at her job Thank you Northern Dental for an amazing experience. read more

This business needs to be investigated, because of what they did to me. They lied to me and pressured me to get an implant. A complaint to Santa Clara Dental Board and California Dental Board will be made. They only care about the amount of money they can collect from me thru Loan and from Insurance. I am Single and an Elderly..... read more

Horrible service. After a month of waiting, they'll call you and inform you last minute asking if you completed 3 forms (that they never send prior to the appointment) and force you to do multiple consultations (before you request the consultation you were seeking). [[HIGHLIGHT]]The lady that picks up and takes the calls/sets up appointments is unprofessional and doesn't communicate respectfully at all.[[ENDHIGHLIGHT]] read more

Very clean and friendly place. The tech Lisa did great job took my x-rays, she is very patient and clear in communication. The whole experience is positive. read more

[[HIGHLIGHT]]Kudos to the team. Caring and professional[[ENDHIGHLIGHT]] . Would highly recommend. [[HIGHLIGHT]]Was much impressed by how my needs were met.[[ENDHIGHLIGHT]] read more

My hygienist Victor is fabulous!! so gentle, I look forward to my cleaning appointment every 6 months, schedule your appt. Mary read more

my name is Paul ,this is a great dental office . my cleaning went well .I had to come back because my wisdom tooth is bothering me . and Diana the secatery got me in fast without an appointment so wonderful . also [[HIGHLIGHT]]Lisa is taking care of me and helping me cope with this wisdom tooth situation.[[ENDHIGHLIGHT]] thank you . [[HIGHLIGHT]]the guy that cleaned my teeth is also a great guy[[ENDHIGHLIGHT]] read more

Been here for years, [[HIGHLIGHT]]great friendly staff and services.[[ENDHIGHLIGHT]] The facility had seen a lot of updates and upgrades. Like it! read more

Northern Dental - Reception - Orthodontists Near Me - Santa Clara, California

[[HIGHLIGHT]]No complaints at all since I started coming here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone was clear with me and straightforward with everything.[[ENDHIGHLIGHT]] Have had 2 visits and have had zero issues. read more

[[HIGHLIGHT]]I was refused service by the receptionist, who claimed their doctor wasn't in my insurance network--despite the fact that my insurance specifically referred me to him as an in-network provider.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I called to speak with a manager about this misleading and frustrating experience, the receptionist wouldn't even let me explain.[[ENDHIGHLIGHT]] She kept interrupting and repeatedly asked if I was a patient, completely disregarding the purpose of my call. The level of unprofessionalism is unacceptable. This place is poorly managed and not worth your time. read more

Now I see why so many people are complaining about the customer service they received. I called asking a couple questions and the lady was extremely rude. Why are you a receptionist when you are rude and unwilling to answer questions? Get a different job that Doesn't require the skills that you don't possess. Such as the simple task of answering the phone and being polite. read more

[[HIGHLIGHT]]My Hygienist, Azi is careful and thorough.[[ENDHIGHLIGHT]] I will follow her wherever she works. Ask for Azi!

First time here and I was anxious with fear of coming to the dentist, but [[HIGHLIGHT]]the assistant who did my x rays was fantastic.[[ENDHIGHLIGHT]] Also Dr. Patel is so kind and gave me great explanations and advice for my jaw issues!! Definitely recommend!! read more

As I have come to expect, I received the very best of care today from the Northern Dental staff. The Dental Higienist did such a thorough and amazing job. I can't wait to return (which is not something I usually say about a Dental visit!) read more

As a new patient here Natalie was very kind to help me out with issues with my insurance. Came in for a cleaning and victor did an amazing job at the cleaning. Thank you northern dental for the awesome advice and positive energy! read more

[[HIGHLIGHT]]They're so professional the place is big and great I feel so comfortable[[ENDHIGHLIGHT]], [[HIGHLIGHT]]the dentist guys are really nice[[ENDHIGHLIGHT]] read more

My mom referred me to Northern Dental as I needed a dentist and hygienist. [[HIGHLIGHT]]The office staff is super friendly over the phone and in person.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very easy to make the appt.[[ENDHIGHLIGHT]] Natalie and Maria were great! Azi did my cleaning and she was amazing! Dr. Patel did my exam and I'll be back in a few weeks for treatment. Thank you!!! read more

DO NOT GO HERE!! I had a very painful experience that dragged on over 3 months and 12+ appointments. I filed a grievance with my insurance and the office owes me over $1100 in extraneous charges, but they won't pay me back. Dr. Shinde did two onlays on my back top molars. Long story short, the temporaries each came off 3-4 times, and the permanents each came off at least once. I had to go back to their office each time to get them put back on. I thought the permanents would solve the issue, but they didn't. The onlays themselves were not made well. I could feel sharp edges and my bite was off, even after having Dr. Shinde "perfect" my bite. I had enough when she put one of my permanent onlays on in a way that agitated my nerve, so it hurt to eat for a month+ after. I finally ended up going to another dentist, who told me that they would NEVER put onlays on back molars because there's too much biting force. They did proper crowns and I haven't had any issues with them. Take caution if you go here. You may end up getting overcharged and given the wrong treament. read more

To be honest, I've been a patient with Northern Dental for 15 years. I stayed due to the convenience and prior to them being bought out, their cost was affordable. Despite being recently bought from another company the practices remain; poor customer service, astronomically long wait times, shotty work, and a high turnover with staff. Most recently, I've had two appointments where I showed up on time, and had to wait more than an hour to be seen. (I get having to wait 10-20 mins, but an hour?!!!) then was told "they will email your quote" umm wtf?! At this rate, I'm so over it, their lack of attention to customer service, including staying on schedule for patients that attend on time, should really be evaluated by upper management. The cost of procedures have almost doubled than what it was before, so it makes zero sense to return, because what am I paying for?! I'd rather find a dentist that not only values my business but also my time. I left two stars simply because I was a customer for so long and I've had decent appointments- they weren't all bad. But my overall experience hasn't been a positive one. read more

Very friendly staff! I always enjoyed the teeth cleaning done here! Staff goes over details very well and just makes me feel welcomed.

[[HIGHLIGHT]]staff is amazing ![[ENDHIGHLIGHT]] Office is clean and the care is exceptional. [[HIGHLIGHT]]I was able to get an appointment quickly[[ENDHIGHLIGHT]] and the payment system is quick and easy. read more

From check in to check out. [[HIGHLIGHT]]Awesome team members. Friendly, professional[[ENDHIGHLIGHT]]. You get quality care from Dr.Patel, Victor. [[HIGHLIGHT]]The administrative team just as professional and helpful, Rosanna, Maria[[ENDHIGHLIGHT]]. read more

Sorry in advance for the overly long review but I have had too many negative experiences with this office and am finally calling it quits. I first started coming here when my family relocated from Manteca 2.5 years ago. My children all had regular dentist follow ups every six months and there were no concerns. Upon my oldest son's first appointment at this office, the dentist was overly pushy about him needing braces because of overcrowding in his mouth. She said it was urgent and needed to be taken care of asap. I thought this was odd, because at my son's last check-up; his former dentist made a point to tell me my son had some spacing between his teeth that could be corrected for cosmetic purposes, but braces were not necessary. [[HIGHLIGHT]]This new dentist was so incredibly rude, however, and continued to twist my arm.[[ENDHIGHLIGHT]] There is an orthodontist office on the first floor of the building and it made me feel like it could even be a kickback situation. [[HIGHLIGHT]]Fast forward to this past Friday, I had my regularly scheduled cleaning and the hygienist was so nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had x rays with a kind technician and was brought to a room to wait for the dentist.[[ENDHIGHLIGHT]] She walked in, literally poked my two back teeth and said "cavity here and cavity here, take a picture and show her" and waltzed out in under one minute. Her assistant took the pics of the offending teeth and showed me. Of course, I am not a dentist, so I did not argue. I scheduled my appointment for fillings and moved on with my day. Well, I just returned from the office for my fillings and all I can say is what an epic waste of my time! [[HIGHLIGHT]]I was scheduled with a different dentist (which I was lowkey happy about to be honest).[[ENDHIGHLIGHT]] Immediately when I was called back, he commented that he prefers not to treat other dentist's patients and asked me if that was my preference as well. I told him working around my schedule is more important to me and I am happy to work with whomever is available. He proceeds to ask me to open my mouth so he can apply the jelly, and immediately looks puzzled. He told me he would be back in a moment. He returned and examined my teeth again, and left. [[HIGHLIGHT]]Soon the lady (who also is very nice) who scheduled my appointment came in and apologized profusely and told me this dentist will not be able to treat me today.[[ENDHIGHLIGHT]] She accepted all the blame, but I just found the interaction so odd. I think I'm going to go to a different dentist office to get a second opinion on my cavities. Something just isn't sitting right with me. I will definitely come back for an update. read more

[[HIGHLIGHT]]I loved doctor Patel he is very nice and thoughtful[[ENDHIGHLIGHT]] [[HIGHLIGHT]]the receptionist is very nice and so is the doctor[[ENDHIGHLIGHT]] read more

K Lewis From the beginning to the end Northern Dental 122 Saratoga Ave. Santa Clara, Ca. has impressed me. I can only say if you have dental needs I would recommend them. I was able to obtain dental help by their professional staff. From the initial financial plan to the actual dental work itself. Dr.Pansoy as his associates treated me and had great success in executing the dental work I desired. The Santa Clara office and their staff gets a thumbs up from me. I am well satisfied with their work and will continue to use them as my choice for dental care!! read more

Northern Dental - K Lewis - Orthodontists Near Me - Santa Clara, California

The bad customer service is all accurate. Came in asking the front desk ladies if they can help find my insurance using the card i had. They said "no, you have to call the number". I said okay, can you please find me on the Aetna network? they said "No, again you have to call the number". I said peace-out! Went to Well Being Dentistry down the road and asked if they can use my card to find my insurance. They said yes, please wait 5 minutes. 5 minutes later I had an appointment for next Tuesday! Don't waste your time at 'Northern Dental'. read more

I have recommended Northern Dental to 5 family and friends. they are all very satisfied with all of their services. Professionals all the way. Front desk, dental hygienists, dentists. I highly recommend this company. Thank you, Jeannie S. read more

I was going back & forth on what dentist I should go to and came across Northern Dental. [[HIGHLIGHT]]When I came in for my first appointment all staff were super friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Maria gave excellent advice when asking questions.[[ENDHIGHLIGHT]] I recommend this place! read more

Came in this morning and was attended by Lisa (RDA) and Maria they both were very friendly and answered all my questions. Definitely recommend everyone get their dental needs done here by their amazing staff! read more

Kept on switching dentist until I arrive here. I love the team here. They take good care of their patients. Dr. Bae is really attentive. Everyone is always so welcoming and happy to work with you. Thanks to the staff for being so welcoming, especially Lisa T. read more

If I could zero I would. Office staff customer service is beyond poor. Don't waste your time giving them a chance. Rosanna does bare minimum to make sure this office runs smoothly. God forbid you question what they are doing to your teeth. It's not easy to find a dentist that you can trust read more

the people there do not care if you wait for the dentist, dental assistant, or anyone esle that works there. they clain that if your isurance pays for anything, i.e. xrays, they do cot belong to you. I tried to get a copy emailed and was charged $15.00 and told it wiuld take 7 to 15 days as a lot of people are requesting theirs also. this oofce charges insurance and you for all services. this is double billing! the office is very old and I have seen insects crawling on the walls. the building is NOT ADA compliant sio I have a very hard time climbing the stairs. my advice is to keep looking for a reliable dental office! read more

Appointment was excellent. I'll know in a week if my problem was solved. Very professional crew. Desk clerks excellent!! read more

Beware of the insurance program they sell! I have had good experiences at Northern Dental with all the receptionists, hygienists, specialists, dentists, and their assistants. Here is the exception folks - Today, November 27 2023, I went in for a cleaning and they wanted a $121 payment. I use their insurance program and figured something was amiss. Here are the details: I paid $324 on February 18, 2022 for what I thought was a year of services i.e. until February 17, 2023. After an appointment on October 12, 2022 I was asked if I would like to renew my insurance early and paid $324 thinking I was extending my coverage to February 17, 2024. So today I argued that I had paid early and that I could go home and get the dates of payments. But I was told by, I presume, the office manager, that it didn't work that way. I stated to the office manager "Then I screwed myself by paying early?" And she said yes. A bit more research on their end could have confirmed when I had made payments or a bit more of an explanation to me as to why "It doesn't work that way" would have been appreciated. So I have lost a cleaning worth $121. I have a crown placement on an implant on December 6th that was already paid for in advance. After that, I really don't think I will go back there, even if they figure out the right thing to do about my insurance because I fear the potential "note" that may end up in my file for complaining. So, what was sweet, is now sour.... read more

Great place and the staff is top notch in customer service. Quality atmosphere and very knowledgeable team members thank you