Charged twice for a safety inspection. The second time was to unlock the line from the tank after leak was repaired and pipes pressure tested by the plumber. I was charged $382.93 for a 3-minute service to unlock the tank. That was it. No safety check as it was already done. I can no longer talk with my local distributor- all phones forward to the corporate support line and they can't help. read more

Update: Northern Energy somehow charged my credit card in the middle of my price dispute with them. I did not have the card on file nor auto pay setup, yet somehow they charged my card. 100% fuck this shitty company and their shady and unethical practices. read more

I have been a customer here for several years let me first say that I bring my travel trailer here before trips and they have been fine. On this particular day I arrived at northern energy propane a few minutes before 5 o'clock. They close at 5pm. A few minutes before 5 they were already closing up and I had a small propane tank I needed filled they denied me (a big heavy set red haired lady interrupted my conversation to rudely explain they were not going to help me) after driving way across town to the place I frequent regularly. Wow way to make your customers feel valued needless to say they don't go above and beyond. read more

Northern Energy - Propane Near Me - Marysville, Washington

Worst experience I've ever had from any business of any kind. Been trying to get propane delivered and can't get through to these people. They first applied my payment to the wrong account, now I can't even get them to answer their phone. TERRIBLE!!! read more

What is the trick to getting them to pick up their own propane tank? I've been trying since January.

Way too expensive. Charging me $3.49 a gallon and a tank lease fee of $102 a year. Buy your own tank and have it filled by a local, cheaper company. I'm disconnecting service with them and having them haul away their tank. Update: costing over $100 for them to come get their tank and haul it away. Additional fees and charges read more

No Stars! The service we (did not) receive when Amerigas took over was the worst we have experienced in 28 years. Northern Energy was wonderful but Amerigas was unreachable. Many calls, long holds, disconnects and no service. When we actually got to speak to a person they were from far away and/or foreign and hard to understand. We became fed up and called last August to end our service with them and requested the tank be removed. They said it would be removed in a week or two. I had to call every month or two to try to have them get it out of our driveway to no avail. It took until March 16, 2022 for them to get it. They should have paid us rent. By far the worst experience. read more

I've been with them for some 15 years now. If the road is at all passable, they get a truck here to ensure I have the propane I need for heat and at a price that is competitive. They've given good advise, didn't try to charge extra when they needed several trips due to me not being prepared to set up the tanks, are very safety conscious, and offer a price lower then others for filling small containers to existing home customers. Basically excellent people to work with. read more

This company is very shady, I signed up with AmeriGas corporate and our local Northern energy services through them, First I was offered a prepaid Visa gift card upon my second fill up, never got that after my second fill up, I called soooo many times, I cancelled my service because they didn't honor the contact then they charge me for picking up the tanks 7 months after I told them to pick up the tanks! Unbelievable! And good luck trying to get in contact with the manager I left several messages for a call back nothing never calls, then they charge my visa I had on file 7 months latet..I never authorized so my bank reversed the charges then 4 months later I get a bill and a $36.00 late fee!! Are you kidding! What a joke called them again still waiting for a manager to call me ... STAY AWAY from this company read more

DO NOT USE THIS COMPANY Bunch of shady cowboys, who are rude and obnoxious. Sign up with someone else or transfer your service as they are terrible to deal with. I have been with them now for many years and have cancelled my service and will make sure everyone I know will do the same. Amerigas who now owns this company are amazing to deal with but they cannot intervene with local disputes. Amerigas you need to change your policies. and take a look closely at this group go yahoo's I would give them a zero if I could...... read more

Overpriced & when we canceled they actually charged us to come and get their leased tank that the new company removed so its not like they had to do any work. I feel like I should be able to charge them them a storage fee since it took so long for them to get their leased tank after we canceled. read more

Last evening our local N. Energy gas delivery man discovered a small leak. The main tank was shut down and we had to wait until the next morning for a plumber to make the repair. That done we called N.Energy to turn on the gas. They did not show. Despite calls from us we are still waiting ! It is 5 PM. We cannot heat the house or cook. We are both in our 80s. What is going on? Finally N.Energy appeared and turned on the gas. Both guys were very supportive. Staff person in the office of Atascadero N.Energy also showed concern and I am sure her efforts on our behalf got the job done. Thanks ! read more

Northern Energy has not picked up their propane tank from my house. I have been waiting forever and it is blocking access to my back gate. I keep calling and keep getting the run around. It is just terrible customer service. read more

If I could give 0 stars I would. Highly over-priced and poor service is what you'll get if you go with Northern Energy (Amerigas). Have had them for a couple years now and can see it's time to switch. They make it such a hassle which is why I haven't before now. I share the common experience of being told they could not send someone out to remove the tank for 30 days. Meanwhile I am paying added tank rent because they are too busy to come get it in a timely manner. Buyer beware! read more

If I could rate Northern Energy a ZERO I would. Avoid these crooks at all cost. They are money hungry, not looking out for their customers and could care less about customer service. We have been in our (new) home a year and had the installed propane tank (account) transferred to us at closing. After several top-off's (totaling 170 gallons), I compared my bills/rates with neighbors, family and friends and realized I was being taken advantage of. Family and friends in Snohomish, Granite Falls, & Whidbey Island were all paying $1-2 less a gallon and some actually received a refund when they complained about a non-competative rate (still significantly less then what we have been paying). After calling to complain, I was told I could expect a call back from the Sales Rep later in the day. The next day after receiving no callback, I called again and was told by the polite secretary that "Mr. . . ." would discount my next fill to $3.50/gal and would NOT issue a refund or lower their rate to that of the closest competitor. My last bill in Jan 2017 was for $4.16 a gallon. (To be fair, the lowest I was ever charged was $$2.799 in April 2017, but other rates were $3.599/gal and $4.009/gal.) Currently, the HIGHEST rate any competitor is offering is $2.06 and the company who will receive my business is offering $1.84/gallon for the "higher winter rate." Seriously, Northern Energy you are despicable. Shame on you. read more

The tech was smoking next to his truck!!! Then acted like he wasn't, like the smell wasn't in the air. Super rude people. Go with ANYONE but these clowns. read more

price??? I filled last year in November at $1.87/gallon, I called on 1/9 and had to wait a week. On the next thursday I saw the truck drive by my house and called when I saw they didnt fill my tank. She explained that the driver was already in Sultan. I just saw him in Gold Bar next to my house. She had him turn around and fill my tank but charged me $4.23/gallon. I called and complained about the price. All other companies in area are $1.99/gallon...she lowered it to $2.99/gallon today on 1/26 but I had a friend call and she told him $1.69 and a regular fill would be $1.89/gallon. DO NOT USE THIS COMPANY...EVER!!!!!!!!!!!!!!!! read more

The ladies I speak to in their office are nice. But their scheduling is awful. I ordered and paid for gas on Jan 5th and just called them back for the 3rd time since no one called me back or replied to my email. They need to improve customer service and communication within their company. That is why I rated them a 2. You can't take my money and not provide the service in an amicable timeframe. Over 10 Days is unacceptable especially when you have to be home and move around your work schedule. read more

NE propane is terrible. They overcharge and have terrible customer service. They were the company the previous owners of my home used and although we were warned against staying with them we decided to give them a try. Due to the outrageous fees, no shows, and horrendous customer service we switched companies. NE said they would pick up their tanks "within 30 days" it's been FIVE months. Just called them again and was told they are "just now getting around to scheduling this and someone will call me back". Needless to say I won't be waiting by the phone. I fully expect them to send me a bill when and if they finally come to pick up their tanks. Guess again, they now owe ME money for storing their tanks for 120+ days. NE if you read this, do yourselves a favor and don't bother sending me another bill after you pick up your tanks. read more

Very disappointed in the way this company operates and how the girls in the front office speak to people. "Alissa" I believe her name is. Customer service is a hard job i get that but you chose to work in it. Being courteous and pleasant should part of your job description and and neither one of them have been displayed in any department there sense I've been a customer. I was referred to them and I'm very upset I didn't back out the first time they disrespected me on the phone. Once my contract is up I will be going ells where. This company should be ashamed on their customer service skills. read more

Called about 2 weeks ago to have my propane filled. Normally it takes them about 3 days. They said they would be out in 7-10 business days. Alright, today is day 10 and it's not scheduled until Tuesday?! Customer service lady argued with me that it's only been 8 days. How on earth do you figure that? We finally had to turn the heat for our water off a few days ago, in an attempt to not run out of propane and be forced to pay a reset fee. Cold showers for almost 2 weeks now. Seriously? I've never been so livid in my entire life. Charge an arm and a leg for shitty service seems to be the theme. read more

We have been out of propane for almost a week now. My husband and I called to add ourselves to an account attached to our residence on October 7th and when we ran out of propane, we called them to refill it -- NO ACCOUNT EXISTED. My husband has been calling them for the past few days and we have been without heat and hot water for almost a week now because this company has not responded. I even called the emergency line and they said that there was nothing that they could do. If we do not receive a phone call back in the next 48 hours, I will be forced to take legal action. If my family gets sick from living in our heat-less/hot water lacking residence, I will be forced to take legal action. Will someone PLEASE contact us as soon as possible? Or does it have to take legal action in order to get a response? Thank you. read more

I have been a customer for 30 years. I have filed a complaint with the WA State Attorney Generals office. This company misrepresented themselves on several occasions. The inability for customer service accountability is terrible. I have found an excellent company in the Lynnwood area, supersedes in customer care and price. read more

TERRIBLE company to do business with - half a star is too much for them! Yes, I agree with the reviewer (below) who called them ''UNTRUSTWORTHY'' - definitely shady business practices! After over 20 years as a customer, I'm GLAD to do business with a LOCAL gas company, NOT this impersonal, greedy mega-corp!!! 'Northern Energy' is now AMERIGAS and their service is TERRIBLE. . . . AND they charge FAR MORE than any other propane company in the area! For me it was $2 more per gallon - WOW! I have a LONG list of complaints about this company, but I won't list them here because few would want to take the time to read them all, I'm sure. A close friend told me she even caught them billing her for her neighbor's gas fill added to HER bill! Another good friend told me Amerigas filled her personally OWNED tank without her having called for a fill (she made them come out to pump it back OUT - also in part because the price per gallon was so high). Word to the wise: FIND another gas supplier. You will be glad you did! Seriously, I wouldn't want my worst enemy to do business with this crap company. read more

Was with NE for 20 years and recently switched company's because I was overcharged for a fill of over 300 gallons at $1.69 when others were charging $1.19. When I called to complain all they would say is that it was a fair price so I cancelled their service. To add insult to injury once my tank was empty they charged me $43.43 to come pick up their tank. After talking with the manager at the Marysville store all I came away with is that they all are drinking the same cool aid thinking they are fair in the marketplace. I switched to another company and so far am pleased with their service and prices. DONT DO BUSINESS WITH THIS COMPANY.....you have been warned! read more

Late delivery, auto-fill a joke. Price gouging, always have to haggle even when the price is agreed upon ahead of time. Come spring, I will be shopping for a new supplier; these folks are the new ENRON! They were a MUCH better company before they were taken over by UN-Amerigas. read more

HORRIBLE COMPANY!! Prices are way overpriced at double the competition in the area. I was told over and over that someone would call me regarding my account and I NEVER got any calls from anyone, even after 5 attempts to get a mischarge removed from my bill. We were left with no propane several times and took almost a week to get someone to our home. They don't care about their customers at all!!! BEWARE OF THIS COMPANY!! read more

I just want to thank Chrystal at Northern Energy for taking the time to help my family. She was polite and professional. This company took the time to listen when they did not have to. Thank-you Susan Frank read more

We have been customers with Northern Energy for many years. After paying monthly through the budget system, we were recently hit with a $1,200 bill. Turns out they are charging $3.83 per gallon for this winter. Called other local competitors and not one of them is charging more than $2.00 per gallon. While the customer service has been very good, I'm afraid we will be changing companies. See the U.S. Energy Information Administration for info on how much Montanans should be paying for propane. Do your research. read more

Not a trustworthy company. Have been with them for years now and come to find out that they have been charging me DOUBLE compared to other local providers. I consider that stealing. read more

This company is the pits. Their parent company Amerigas is a great organization to deal with, but unfortunately the corporate HQ cannot settle local disputes. Look elsewhere for your fuel needs. read more

If I could rate ZERO I would. I called Northern Energy to set up a new account. First of all the wait times on the phone are terrible. When I called a second time to give my husbands information to set up the account I waited on hole for over 30 minutes. It took them over a week to call back to schedule me. The gentleman who called me was very polite and ensured me that the driver would get a hold of me to let me know about what time he would arrive. I never received that call and the driver never showed. My husband called to find out what happened and they said the driver was new and they apologized. A new day was set up to come out with a time as well. The driver showed up yesterday and he was on time. I was ill and forgot he was coming so I apologized for being in my pajamas. He told me that I was lucky I was home or he would have just left. Let me say that he was not personable at all and when problems arose with the tank I asked him to call my husband (again I was feeling ill). He said he would have the office call him and left. The office called me, I believe his name was Marc and he was nice. I was a little angry to be bothered and explained to him that I was not pleased and if I had been thinking clearly I would have told the driver he was a jerk and maybe he should have f'ing showed up the first time he was scheduled. I asked that he call my husband to conduct future business. My husband just called Northern Energy to find out that they closed our account! Crack me up, you close our account because I am angry about your poor quality of customer service. read more

BUYER BEWARE untrustworthy, lying , cheating , thieve's , They offer propane at a low discount price , and when they finally show up they charge you for propane you didn't get. must be a faulty meter or maybe the driver just can't count. and then the hidden charge's that they don't mention , is around $40.00 .. is added to the bill. in 30 year's of buying propane , i have never been ripped off like this before. and won't let NORTHERN ENERGY do it again. if i could give them 0 star's i would. read more

Very, very poor service! Deliveries are not dependable. Left us without a delivery and very low volume of propane during a cold spell.

Switched to Northern Energy from Amerigas in 2003 because Amerigas' service and pricing had gotten SO terrible. We had very good customer service from Northern Energy, which was locally owned at that time, for many years until it was bought out by guess who? Amerigas! There customer service is horrible now that they follow Amerigas' corporate rules. If you are stuck with Northern Energy currently, get off their auto fill program and ALWAYS question their propane pricing and call in for a fill up. We were told by a former Northern Energy employee that they will generally offer a lower price when a customer complains but as we found out, they have no desire to be competitive with other local propane companies. When you terminate you contract, be prepared to pay their $40 tank pick up fee. However, they charge $90 a year now for the tank rental and overcharge their customers for propane so it is totally worth changing companies. We went with American Distributing. They gave us a free year's rental with free setup, greatly discounted first fill up and their tank rental will be less than Amerigas'. Best of all, they are local and family owned. So far I am pleased! read more

So this is not a knock on the local distributer, but rather the way the parent company does business & communicates(or should I say, doesn't ). In September the company wanted customers to now go through the website to handle payments, order refills, etc. I did this in early October, without any incident. I was going away from home for Christmas, & with cold temps coming, requested a refill on Dec. 15th. Was told it would be done between the 17th & 22nd. I left on the 20th, anticipating that this would be done. Imagine my surprise when my roommate, who stayed home for the holiday, called me on the 27th, saying propane was empty. Calling the local distributer, they had no record of a request. Further research revealed that the company wanted prepayment before delivery, but their website does not offer that option, nor was I notified the delivery order was cancelled due to this. So fast forward to today, New years eve. The coldest stretch of weather to hit the NW in several years, & I still have no heat. Yes, I'm more than upset read more

3 times in 2 years they let my propane tank run dry! I was on auto-fill and was just keeping my cabin warm enough to prevent the water pipes from freezing. Customer service promised me they would be sure to keep the tank full since they drove by that route frequently and they have a computerized program that lets them know when the tank is 1/3 full. I went to the cabin yesterday. No Propane, house 40 degrees! read more

If I could give zero stars I would. We've used this company for 8 years and are on the auto fill program. This is the third time that we've had to call them to fill the tanks which is totally unacceptable. We called over a week ago to let them know we were below 20% and as of yesterday they didn't even have us on the schedule for a delivery. When I called today they said we were scheduled for delivery 5 days from now. Two weeks from phone call to delivery is a joke. One of our tanks is totally empty and the other is on fumes. I waited on hold for 15 minutes to talk to a manager who assured me someone would be there today but I need to take a picture of the gauge and send to them. Do they not believe me when I say my tanks are empty? I'm moving on to another company as soon as the tanks are at 30%. Customer service with this outfit is a complete joke. And if that weren't bad enough their prices are the highest around. When asked about that they said that since they go above and beyond with customer service it warrants the additional cost. Ummmm, NO. Avoid. Avoid. Avoid!! read more

I have been a customer for years I'm friends even with a few employees.One friend is the driver on my route.I have a rental property with a Northern Energy tank to run the gas fireplace.Previous tenant ran tank dry so it's empty.I need gas for the new tenant but they say 7-10 days for a tank fill.Granted the property is vacant and I don't need the gas yet but what if I did need gas?Would I have to still wait 7-10 days.A empty tank should get priority with us getting into the heating season.Waiting 7-10 days for a fill is unacceptable..Even tried to get another co to come put gas in the tank but guess they will not fill other company's tanks...Not happy.. read more

We've been waiting 10 days for a tank refill in the beginning of January. We do not subscribe to the regular monthly fill up program. We only use propane for a gas stove during the winter- on average 2 tankfuls per year to supplement the electric wall heaters we have in the house. The stove heats much faster and more efficiently than just electric wall heaters when working in the dead cold of winter. This winter has been bitter cold. When I called and prepaid for a refill I was told it may take up to 7 days. It's 10 days now and we will need additional service from NEP because the tank will most likely be empty by the time it is filled. *if not familiar with empty tank protocol... that means someone must come in your house ( scheduled between 9am and 5 pm) to test the pressure of your gas lines to ensure there are no leaks. Bonus- we saw a northern energy truck drive by yesterday... without stopping. People on the phone are really nice. When we get someone to come out they are really nice... but come on, this is getting ridiculous. On an added note- this probably has to do with customers who don't subscribe to the monthly service. The added footwork of a random refill is just too much for them. read more