No Return or Refund on Defective Used Product From Ace Hardware Silver Lake, WA (AG-Supply…read moreWenatchee) I bought a Christmas tree that was open-box and on display, but still paid full price. Before I arrived to pick it up, the store took it apart without asking me, and assured me it was in "working condition." Once I got home and set it up, I discovered the entire top section doesn't light up. Clearly something went wrong either during disassembly or they never verified it worked after. I contacted the store immediately asking for a return or refund. The store manager claimed they didn't have any return policies. Just recently, a regional manager denied my request completely... This feels incredibly dishonest -- selling a used display item at full price, disassembling it without consent, and then refusing to take responsibility when it's defective. Just really gross business behavior. Posting this so others know what to expect.

Small but Mighty! Such great and knowledgeable employees,…read morevery helpful too! They always have what I need. Plus they have that greeting card making machine! And can take UPS returns.

Very helpful staff. Went above and beyond to be sure I was getting what I needed. Friendly too…read more.. Ace is the place isn't just a slogan.

Nice people. Big clean store. If you need a car key made this place does them. Cheaper than a…read moredealer. Logan knows his stuff!

I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

Re: visit on Wed Sept 10 around 1130am. I'm usually not a…read more"leave a review" type. If I'm pleased, I tell them to their face, in front of others when possible. If I'm displeased, I generally chalk it up to someone having a bad day or, if repeated consistently, I go elsewhere. (Praise should be public, criticism private). I unfortunately don't recall names, but it was pretty much everyone there from floor to register. I had just gotten new plates for my car... just came from DoL after 3rd time trying interstate title transfer. (I'll leave those details to your imagination...) I realized I needed a special tool in order to mount them. I came here because it's super close to work and they'd always been very helpful previously. It appeared a little bit of a reset was happening so things were little disorganized in some regard. Changing seasonal merch and all that fun.) but every one on the floor began to help look for what I needed, then get the different bolts to use and even replaced the bolts so I didn't have to purchase new tools (that I already have, just in storage and inaccessible at the moment). The level of helpful patience was beyond anything expected. Ever. I've worked in various customer service jobs my entire life. I know people can be exhausting. They spent a good 30+ minutes (of course taking turns helping others with the same friendly attitude when they came in) for ultimately a $6 sale. I've been to this Ace numerous times over the past decade or so and always a very good experience and excellent service. This time deserves a special shout out. I hope the crew that day all see this and know how much it meant to me. Thank you. I'd give more stars if I could.

I don't go anywhere else unless I have to. At McLendon's, employees know their stuff, and often…read moreknow yours, too. If you're doing some weird DIY thing, you can talk about your needs/goals, and they'll often have suggestions for how you might meet that goal. The one in Woodinville is smallish, but they can get anything you need if they don't stock it. I also used them to find me some guys to build my fence! Worked well.

TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

Matthew in the Tool Rental department was very kind and so helpful with his recommendation of the…read moreright tool to do the job we had. He was also working when we returned the tool and promptly asked us how things went. Genuinely excited that it was exactly what we needed. Great customer service!! Thanks Mathew

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I've lived in Snohomish for 10 years and I can't believe today was the first time I've been in this…read moregem of a store. Everybody was extremely helpful and nice! It all started with Chris assisting me with my purchase of the Traeger smoker/grill. He never once treated me like a "girl"... he answered all my questions and shared great information! I appreciated he attention and customer service. They helped me load the grill in my SUV by unscrewing the shelf to make it fit. Here's where this part of the story is important... I was driving away (almost out of the parking lot) and I see the guy (sorry, didn't catch his name) who was helping Chris load the grill in my car running next to me. I roll down my window and he tries to hand me the Phillips Screwdriver. He was afraid that I was going to get home and not have the tool to put the shelf back on! Wow! Just wow... that was beyond customer service! They have a new faithful customer! PS. Thanks Nancy for the tip on "Hey Grill Hey"!

The staff here is so friendly and helpful! Every time I go in here everyone greets me with a smile…read more I always feel comfortable shopping here for anything and everything but especially like their plant section. Their hoodies are also insanely comfortable.

Quick and efficient trip. Stopped by here to grab some deadbolts. Was in and out in about five…read moreminutes. It was nice to have an associate speak Spanish as I had a question but wasn't sure what the word in English was. They had a bunch of different items out as soon as you walked in. Some everyday items some seasonal and some random ones they must be trying to get rid of in their inventory.

So I don't usually reviews but I don't think that anything is ever done unless you write a review…read more It's frustrating when you want to go to park and the best spot in the whole entire parking lot is taken by an employee. On a regular basis! I guess the employees get the choice spots and not the customers paying money.