TERRIBLE customer service!! I called in as a new patient and they made me speak to three different people who all asked me the same questions after being put on hold for 5 minutes each time, only to tell me they don't have any appointments for five weeks out. TERRIBLE. read more

I really love this dental office. Everyone at the office is extremely helpful and friendly. I am extremely satisfied with the doctor and their work. I would say they are a bit pricey and don't have too many payment options but the willingness of them trying to make it work for us, helps. I am thankful that they are great with children especially Adriana. I'm always so happy to see her. My kids and I have been coming here for years and we hope to continue with them for many more. read more

I can't recommend this place enough. The staff is friendly and walk you through the estimated cost so there are no surprises (I've never experienced that anywhere). I also like that they call and ask if I want to move my appointment up if there's a cancellation near my original appointment. They also keep in contact via text/email/phone to remind you of your appointments if you want -- I'm forgetful so I really appreciate this. Tracy's the best dental hygienist, simply the best. Friendly, funny, and my teeth have never felt cleaner. She also suggested that I use biotene for my dry mouth and it was a revelation. Dr. Agran has a very calm demeanor and is willing to answer questions, which is one of the more important things to me when sticking with any kind of doctor. I don't know how to explain it, but compared to past dentists, every visit/procedure just seems like it's no big deal at Northside Dental and I love that, how it should be. Finally, there's no "selling" of additional services -- I think that's something everyone can appreciate these days. Also, just in case anyone reading this hasn't been to the dentist in years (like me), and you are nervous of getting lectured, don't be. I had previous dentists who were condescending even when I went regularly, and all I can say is that Dr. Agran and his staff have a wonderful bedside manner. They have a chill yet professional environment that would be perfect for anyone that's apprehensive about dental visits. read more

I hate dentist! Let's just be honest we all do and I have been through so many it's not even funny. After talking to this crew at the Andersonville fair, I decided to give them a try. I used my 3 yr old as a guinea pig for her first dental visit ever. They were wonderful! She felt special and loved everything about the visit. Final result great with kids. Next my husband...he was happy, but then again nothing bothers him. Finally me. ...I must say this staff did an amazing job at trying to ease my fears. I am a challenging patient and I feel that this staff did everything possible to make me feel comfortable. Final result..I will be back. read more

After years of being irresponsible with my teeth and just not having insurance/bad experiences with another dentist I decided to see Dr. Agran. The staff is very friendly and well organized. They all made me feel comfortable. I needed cleaning and extractions which I had feared for years. To my amazement the procedure was so smooth and pain free. I was thinking to myself "Why did I not find Dr. Agran sooner?" He was very good at explaining things and answering questions. The whole experience was pleasant and it did not feel like those other dental offices where they nickel and dime you and try to sell you everything. Now my entire family goes to Dr. Agran. He will be the only one I trust from now on. Northside Dental You guys are the best!!!! read more

I put off going to the dentist for 10 years. Finally, had enough and decided to go for my own health's sake. My dentist as a child was rude, abrupt, and made me nervous for what another dentist would be like. I chose Northside Dental after checking through my insurance and reading online reviews. Everyone was super nice and understanding that it had been a while. My hygienist was very accommodating to my sensitivity which I appreciated a lot. Dr. Agran had wonderful bedside manner and didn't try to push any procedures on me and helped me walked through a year long plan to get my teeth to where they need to be. Also, Bernadette (spelling?) was WONDERFUL in sitting me down and helping me understand my insurance and what I'd be paying out of pocket for everything in the next few months. I don't think I'll be so nervous at my next visit and that says a lot! read more

Our family has been seen Brent Agren for years now and love coming to the clinic. Brent never tries to upsell you with some unnecessary procedure which is a huge plus. The staff is very friendly as well, we will continue to come back (wife, mom, sister) for years to come read more

Dr Grabner my Dentist. He is fantastic and painless look into the sky! read more

How can I put this...I HATE the dentist. The entire experience is awful. It was to the point where I hadn't been to the dentist in over a decade (That's right, 10+ years). Basically, the dentist I had in elementry & high school was awful, I always left his office in pain even if it was just a simple cleaning. My fiance was in need of a new dentist, and decided that 10+ years was long enough for me. When we scheduled our first visits, she explained my feelings towards dentists and they were very understanding. I've been a few times in the last few months, twice for a "deep cleaning". I have to say it's gone much better than I expected. The hygenist is always in a good mood, she takes her time, is careful and explains what is going on before she does anything. Dr. Agran always spends a few minutes with me to check on my progress and make sure everything is going ok. All the equipment is very modern and up to date. Even the X-rays are digital. The entire suite, from waiting room to reception to the exam rooms is SPOTLESS. Reception is very helpful with scheduling & working with insurance. For every appointment they've called with a cancellation to see if I wanted to reschedule my appointment for an earlier day/time. To sum it up, I still don't like the dentist, but at least I'm not filled with a sense of dread leading up to my appointments anymore. read more

A year ago I needed to find a dentist after yet another regrettably long stretch between dentists. My friends all recommended different dentists, half of which didn't take my insurance. I ended up turning to Yelp, and took note of all the five-star reviews at Northside Dental. Well, here's another one. My year at Northside Dental has been the best dental experience (and possible customer service experience) of my life. My dental hygienist Tracy is a trip, and we spend far too much time making each other laugh as she scrapes the goo from my teeth. Bernadette makes everything go smoothly, and is wonderful at explaining what's going on with billing and insurance - I have never once been confused about what's going on with insurance. And Dr. Agran is precise and gentle in his workings, making sure I'm comfortable and informed about what needs to be done, how it's done, and why it's necessary. The best part of my dental appointments is getting to visit these people and the atmosphere they've created - they take the time to know me, and create the best possible experience for a medical necessity that a lot of people hate. I unhesitatingly recommend them - in fact, I've already referred two friends who love them as well. I'm having to move to the west coast and today I had my last appointment there. I wish I could take them with me! read more

I had my first visit at Northside Dental and met Dr. Agran and his staff during my teeth cleaning appointment. Everyone was wonderful and super friendly. I was greeted by both Santa and Bernadette and felt welcomed as soon as I walked in the door. There was no wait time; I was brought back by the hygienist right away and again was greeted with a friendly smile. The hygienist was very thorough and gentle at the the same time. Dr Agran went over with me in detail what he saw in my x-rays and was open to my questions and I never once felt rushed during my appointment. Then Bernadette, the office manager, sat down with me and broke down what my out of pocket cost would be, which I really liked. Other offices I've been to aren't typically this transparent. There are no hidden agendas at Northside and it's clear that they are a class act operation. I've never been this happy after my first visit at a dental office. This really says a lot because, for most of my life, dental visits have been more of a burden than a relief. I will definitely recommend Northside to friends and family. 5 stars all the way! read more

Super friendly staff and very clean! They also took the time to help forge a plan for my dental care and what it would cost after insurance! I am extremely pleased I found this place! read more

Every time I come back to visit Dr. Agran and his team, I'm impressed with the level of professionalism, cleanliness and personalized attention that they deliver. Most dentist offices suck. This place makes getting your mouth worked on an enjoyable experience an I'll never go anywhere else. Rosa and Tracy have the hands of angels and meeting Dr. Agran is similar to spending time with the wizard of oz. If you need a dentist that treats you like family and a team around him who does the same - this is your place. read more

I just moved to Chicago and was in need of a new dentist nearby, so I decided to try out Northside Dental. I am very glad that I did! The staff was very friendly, the office was nice and clean, and my teeth cleaning was done very well and handled gently by the hygienist. Dr. Agran was very welcoming and good at what he does. I tend to have a bit of a gag reflex when it comes to taking the x-ray shots, and the staff were very accommodating and patient with me despite this. I'll certainly be back here in 6 months. I strongly recommend this dental office! read more

Dr. Brent Agran is the man. Convenient location, weekends, great staff.

I had a great first dental check up with Dr. Agran and his team. The office staff (I spoke mostly with Bernadette) was helpful, friendly, and efficient in setting up my appointment, providing a reminder phone call, and communicating with me at the office. The hygienist, Lisa, was extremely thorough, took her time, and was fun to speak with. And Dr. Agran himself was also personable and knowledgeable. There was a potential abnormality that showed up in one of my x-rays, and he explained everything clearly so that I was able to easily understand his concerns. It turned out to be nothing so I just had a cleaning with x-rays, and found the experience overall to be just what you would want at the dentist! The location is convenient and the office clean, quiet, and inviting. It's always hard to choose a dentist when you're staring at your network's long list of names, but if it helps any, I would definitely recommend Dr. Agran! read more

Me and my wife both go to Northside Dental. First of all, we both were unhappy at dental hygienist cleanings and the x-ray portion of the exam at OTHER dental offices. We went to two other dental offices in Chicago before Northside- and were in a lot of pain- needlessly. At Northside Dental, its WONDERFUL. No pain- great care. The Doctor is very smart and completely evaluates all dental issues. The cleaning was great and the x-rays quick and they are DIGITAL which means fast and easy. They have fantastic customer service. The receptionist is very nice and professional. I really like this place. I think its a hidden gem. read more

Dr Agran is a great dentist who really takes the time to give his patients the attention they deserve. My entire family goes to Northside dental and we're all very happy with our experiences there. We've never had to wait long, and the staff is great too!! I would recommend anyone living on the north side of the city to look no further when seeking a quality dental practice read more

I have never written a review on yelp before but this is now the second time that I've had a horrible customer service experience with the Office Manager Bernadette. I understand that the responsibility is on the consumer to understand their insurance but we look to our providers to help guide us. It was communicated to me by Dr. Agran's office that 2 cleanings are included every year in my benefits with no mention about a a max. Also, no communication that if I reach my max any cleanings or other procedures will be paid out of pocket. I came in for a cleaning about a month ago and just received a bill for the cleaning, an oral examination, and x rays. This came to my surprise since I came in for a cleaning and was never asked if I approved or needed an oral exam or x rays. They had me come in for a cleaning and made me feel that the oral exam and x rays are part of the process. Again, I understand that ultimately understanding my benefits falls on me. Originally, I called and spoke with Santa and she has always been amazing and she brought me up to speed and said that Bernadette would call me to see if anything could be done. Bernadette called me and took no responsibility for the information passed along by the office, informed me that it's disappointing that my HR didn't review my benefits with me, communicated that the majority of clients expect an oral exam and x rays as part of their visit, and said that I may need to understand dental billing codes. I have seen in several other reviews that I am not the only one that has had a similar experience and it's disappointing that the office manager has put such a bad taste in my mouth that I find it hard to think about going back. At the end of the day, I know it's on me to understand my benefits but it's definitely not on me to be nice. I would not recommend this place strictly because if Bernadette is the office manager I fear how she trains her staff regarding customer service. read more

Very helpful staff that were sympathetic to my specific needs. Despite being completely booked for the month, when I explained that my insurance ran out at the end of the month, and the work that needed doing was urgent, they found a way. I don't know how, but they found a way. Not only that, but with other dental offices, my options were never made clear. At Northside, I walked away smiling wider and healthier than I have with any other provider. Don't think twice, Northside is more than alright! read more

It has been close to 10 years since my last visit to the dentist, so I was way overdue for a cleaning and check up. I decided to give this place a chance because it's super close to home, takes my dental insurance and got great Yelp reviews. I had a great experience here from start to finish and will definitely stay a patient. The girls at the desk were very welcoming and friendly; struck up a great convo with Bernadette about running and Christine was helpful since the day I setup my appointment by always informing me by phone if there were cancellations in case I could come in on an earlier date. The woman who took my X-rays and did my cleaning was great and very detailed. She let me know my teeth looked pretty darn good considering I hadn't stepped foot into a dental office in years. When she was done, Dr. Agran came in to look at the X-rays and give me feedback. All in all, I left happy because my teeth and gums were healthy, didn't need additional work done and I was impressed with the service of the staff. I will be sending my mom and my boyfriend here since they are also looking for a new dentist. Highly recommend! read more

Love this place honest and clean very well staffed so far the best dentist office in Chicagoland

5 stars for Dr.Agran but 2 stars for the customer service. I scheduled an appointment about a month ago and told them I got a new insurance. They didn't ask if my info was current and everything so I went to my appointment and gave them the details. When I went in for the actual cleaning and exam with xrays I wasn't informed of the cost of the whole thing. I almost ended up paying almost $500 for just those two things. They did adjust the amount and I appreciated that.There wasn't much transparency going in for the appointment. I also didn't like that the secretaries kept bossing me around telling me what to do after that appointment. Very rude and unprofessional. Please don't feel the need to give unsolicited advice to patients who don't ask for it. I thought I finally found a decent practice, but I guess not. read more

Northside Dental is a professional and friendly office that offers the best quality services with trusted care. A great and reliable dental experience. You will be glad to call Northside Dental your dental provider! read more

So happy to have found this place. Dr. Agran is kind and efficient. The staff are responsive and I've never had trouble getting an appointment. I have student insurance that isn't great, and they've worked with me to find solutions to make sure I can get the dental care I need. read more

I had an absolutely lovely experience from the very first moment. The entire staff is all smiles which is very refreshing and comforting. Dr. Jaamour took the time to really walk me through everything I needed done (which, as someone who had never been to the dentist in my life is quite a bit) and answered any and all questions I had thoroughly and, again, with a smile. The dental hygienist who provided the cleaning service on my teeth made me feel comfortable and in good hands. Again, she took the time to walk me through everything and explain what has happening, provided best practices for brushing my teeth, and sent me away with a lovely clean feeling. While I am not looking forward to my root canal, I know that I am in more than capable hands with this fantastic team of dental professionals. I am lucky to have been recommended this dental office and am willing to recommend it to anyone who asks. read more

What a great dental practice! I have not been to the dentist in a long time and must say dr. Agran and his team are awesome. Their care, knowledge, respect and understanding are top notch! I have already been twice and am very pleased with the plan of action for my mouth! Both hygienists and dr. have made me feel comfortable while also giving me knowledge as to what they are doing and why. As well Bernadette ( front of office wizard ) has helped me so much in understanding my insurance and giving me heads up for the future so I can plan accordingly! If your are looking for a dentist or thinking of switching this is a great place. read more

I went back for the third time to Northside Dental, and had a really pleasant cleaning. Everything I didn't like last time didn't happen today - the hygienist knew my record, explained everything that was done, and on top of that she was very nice and gentle with cleaning (I had the same lady I had for my first visit). The doctor was easy to talk to, was very knowledgable and friendly. This is also the first time in 8 years or so after my deep cleaning that I could go back to routine cleaning (every 6 mo) instead of every 3 mo. It's like a miracle since every other dentist I had kept telling me to come back in 3mo no matter how I tried to follow their instructions on oral care. Its good to know things can improve when I keep up with brushing and flossing. I'm glad I didn't give up last time. I'll definitely go back there again. read more

I cannot recommend this practice highly enough. From my initial call to the receptionist through being greeted and welcomed to the office to the actual dental visit, cleaning and exam I was treated with kindness and respect. I felt well informed about procedures and I was treated like a whole person -- not just a patient. Dr. Agran and his staff are wonderful. My hygienist was Rachel and she was fantastic. I highly recommend this office. I look forward to my next visit six months from now -- and I have always dreaded going to the dentist! read more

Called to make an appointment today because I need partial dentures on one side. The woman on the phone copped an attitude because I had Blue Cross Blue Shield MediCare which they don't take. Didn't make an appointment. Nasty experience. read more

My first time at this office, move to Chicago and had no dentist. Friend recommended this office. WoW office is clean and very nice. Tracy cleaned my teeth so well and made me feel so comfortable and very down to earth. Absolutely love her!! After her I met with Dr.Jin omg so honest and real!! This office has been the best I've ever been to in 32 years!! Love Tracy and Dr.Jin!! Tracy Thank You so much for solving my worries!! read more

Hey, you! Picture this: you've got a mouth with teeth (and such nice ones! You're good at brushing, aren't you?), but you sorely need a dentist who will do right by 'em. And if you -- like your humble reviewer -- have had dental experiences that left you thinking you'd be more content if your teeth just fell out, then I enthusiastically encourage you to give Northside Dental a whirl. Dr. Jaamour and the Northside Dental team were everything I lacked in a dentist: respectful, thorough, friendly, and did not once forget what was going on from talking too much about Queens of the Stone Age. (True story.) Booking an appointment was seamless, and they wasted no time getting my gnashers all spiffed up. I never thought I'd be here, kicking back with a nice line of floss, pining over when I'd get to have my teeth cleaned again -- but I'm sincerely thrilled to have a dentist I trust. So go ahead, Chicago: your teeth deserve something really sweet. (GET IT?) read more

This is the best chop shop I've ever been to. Nice atmosphere and Resident specialists help me to get everything I want done. Administrative staff is on point. They always help me when I want to see if something is covered too. read more

The people here are very nice. The front staff, hygenist, and dentist were all very friendly and gave good care. Unfortunately, they are also scammers. They explicitly told me that my treatment would be covered by my insurance. After completing the treatment, they said their office did not accept my insurance and forced me to pay out of pocket. Very shady business practices. read more

My first time going to this dentist was the end of May, and I still feel some kind of way about it. The first receptionist (brownish hair, looks to be in late teens or early 20s) I talked to was super pleasant, and I got a warm feeling when I went into the office. I still had that same welcoming feeling when I went to the back to meet the dentist for a jaw pain that I wasn't sure was a toothache. But things got really weird to me mid-visit. I was talking to the dentist about whether I should get an X-ray and he disagreed because he was convinced I had a jaw disease called TMJ (I wouldn't wish it on my worst enemy; it is the most painful feeling to chew even a croissant). At the time I was frustrated because I wanted to make sure I didn't have a tooth issue so I was getting kind of irritated. In the middle of the visit, another front desk attendant (dark hair, looks to be in her 30s) comes into the exam area, stands behind my chair, the dentist looks at her, looks like he's reading something, says "OK" and then she quietly walked out of the room. I thought it was so bizarre for her to walk in mid-visit. And then he seemed to really refuse to do the X-ray. I asked him did he think I couldn't pay for it and said my insurance would cover it. He claimed my insurance would only cover one type of X-ray. I asked him is that why the lady came into the exam area, purposely stood behind my chair so I couldn't see whatever note she was holding, but he claimed it was about something else. Now mind you I've never had a dental assistant walk into a visit to talk about another patient so I wasn't buying that story one bit. And if it was about something else, why not call him out of the room? Why do all the hide-behind-the-chair nonsense? The shady alert went off. Then I get to the front, and that same rep claimed I had to pay a percentage of my visit and that my insurance wouldn't cover it. Now I'd already talked to three different reps from my insurance company about this type of visit before I went to see a dentist because I knew nothing of TMJ. My insurance company repeatedly said the visit was covered. This dentist office said it was not and it was under a different code. I didn't feel like arguing with them so I went ahead and paid. As soon as I got home, I called my insurance company and they were confused because they said it was covered. They told me they'd pay me back for the visit. The dentist office billed them anyway and the insurance company paid THEM. I found out a couple of weeks ago just from browsing through my own account online. So I had to go back to the same dentist office to get reimbursement. The same lady who was so sure that this visit wasn't covered handed me a check, didn't say a word, didn't smile, did nothing. Just stared at me. I took the check, didn't say anything back to her and I'll never be back in that office again. The reason I will not give the dentist office one star is because his advice turned out to be right. Although I didn't like the uncomfortable billing issue, in less than a week, the TMJ issue was completely gone and I was back to new. But the billing issue still rubs me wrong. I will continue to search for another new dentist. I would strongly advise anyone who goes here to be very familiar with their insurance coverage beforehand. read more

I am so grateful to have found a dentist and staff that are so wonderful. I've always had fear and anxiety when it comes to going to the dentist and with many years of avoiding I have found the right spot. The atmosphere is very calming and they play great music. I prefer music over a tv right in your face. Dr Agran listens and treats you with respect and genuinely cares about his patients. The front desk staff are all very friendly and professional. They work with patients and their needs. I no longer have panic and can now finally relax! read more

I am the last person to get dental work and I dread going to a dentist. Few months ago I decided to take care of my oral health and chose Northside Dental based on its reviews. I have to say I have had nothing but a great experience. Dr. Agran is super friendly, kind, and professional, he takes his time and explains process thoroughly. My experience here has made me more comfortable getting dental work done. The staff is super friendly and accommodating, not to mention their flexible hours and availability on Saturdays which is very helpful if you are a working professional. I am definitely going to continue with Northside Dental as long as my insurance allows and have highly recommended it to my friends and family. read more

Well I have to say Dr. Agran is very friendly and professional and they always try to greet you by your name ,but all this does not come cheap ,my last visit was when they called to tell me that I was due for a dental cleaning, a simple cleaning that most places along Clark St charge around $50-60. However they billed BCBS almost $160,I went back and ask about it, this time the lady at front was not friendly at all and she said that it was that amount because they took x rays. They had previously put a crown on my front tooth for almost $500 cash plus whatever they billed my insurance and they already had all kinds of xrays. Of course BCBS did not pay all of it, and I will have to pay $109 for a simple dental cleaning. Yes I agree, they are friendly but pricey too. read more

In the midst of this pandemic, I had a dental emergency. Despite Dr. Agran's very limited hours (mandated by the state), he was able to see me the same day. I walked into an empty lobby, no reception. A dispenser of hand sanitizer on the counter. Only he and Bernadette were there, both donning surgical masks, gloves, and surgical gowns. I felt very comforted in the safety precautions taken. As usual, Dr. Agran treated and assessed my problem adequately. Northside Dental is able to adapt their services and still maintain a high level of professionalism, cordiality, and cleanliness. It is difficult enough to deal with a dental emergency, but during these times, being able to still get quality care puts one at ease. read more

Looks like I don't need to give as full of a review as I planned - bec the rating have already spoken. Well, to keep it short: It's been 6 years since I have been to the dentist. I had some issues. Not only did I feel incredibly comfortable but I was given a plan (that is nearing its completion) and my teeth look/feel amazing. Wow! I left there telling all my friend to leave their current dentist:) The entire staff is great. I was very well taken care of. Lots of experience under one roof. Added bonus: Prices are right even for the insurance-less type (me). read more