The worst glass shop ever! Don't bother using them. Not willing to correct their own mistakes. Not prepared for scheduled meeting, and the owner has an attitude. Run away from this place! read more

Excellent company to use. Been using them over the last 15 yrs. Never been disappointed yet! If you have a problem, call them, they will fix it! Excellent communication, good value for your money, courtesy and professionalism goes far in this company. read more

Northside Glass did glass tops on our bedroom dressers and end tables. The came out and measured our furniture. They cut glass in their shop. The whole process was easy and affordable. The staff was helpful in scheduling and getting the process done in a timely manner. Management was very nice and I was surprised at all the capabilities this company offers. They have capabilities to cut any type of glass for installation in all types of home projects. They also have capabilities to manufacturer windows and repair windows. If you need windows or window repair, I would talk to them about what they can offer as they are very knowledgeable and are at the top of the market when it comes to specific home projects. read more

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Been using Northside Glass for over 6 years for myself and clients. Tons of options for custom work, and very quick with quotes. I've never waited longer than 36 hours for a custom quote. Usually same day or the next morning. Matt is very prompt and responsive when coming to measure your project. He's great about explaining all your options on site and getting you multiple quotes if needed. read more

In the spring, my hubby and I decided to gut our en suite bathroom in our 1960s home. It was going to be an overhaul and everything had to be specially ordered. We got this business's name from our neighbor who used them and they were happy. There aren't very many companies locally who do this kind of thing either so there wasn't much to compare. Northside Glass was the last step to getting our shower completed and I was nervous. Outside of it taking a few weeks for the sales guy to call us and come out to check things out (for which they lose a star), everything went very smoothly. We ordered tempered frameless glass about 1/2 an inch cut to fit the space my engineer husband designed. The guys who installed it thought it would take a couple of hours but it took ALLLLL day and I didn't hear a complaint or peep. They were careful and delicate and although the sales guy had one idea for making it fit (at the time of his visit), they had another and the installer really knew what he was doing making it fit perfectly. He actually said he rarely gets the opportunity to put in something so special and it was like a "baby" to him. I appreciated that he took his job seriously and didn't rush the installation, as it was the cherry on top of a two month long renovation on a VERY expensive bathroom update. We love that the door opens both directions easily and I think it is an impressive "WOW" factor to our new space. We were very impressed with the workmanship. We have NO leaking and it's been four months. As a side note, once you order, it can take up to three weeks for the glass to come in but it was well worth the wait. read more

We have used Northside Glass for a couple of large jobs and the service has been great. First was a large, frame-less glass double door for our master bath shower. It is almost a year old and still in great shape. The only problem with it is that it's glass so I have to be better about cleaning it! user error!! Second was a dismantle, re-purpose job. The kinky folks who owned our house before us had mirrored all the walls in the master bedroom. We had the mirrors removed but didn't want to "waste" them since mirrors are expensive. We are talking 3 GIANT wall-sized mirrors. The guys at Northside came out and carefully removed all the mirrors without breaking any. I was impressed. He warned me that disaster might ensue but we got lucky -- and their skill set and tools helped a lot! They moved 1 of the mirrors into a storage space in our house for no extra charge. Then they took 1 large and 1 small mirror back to their shop, did a custom framing job on each, and delivered them back to us. One is hanging beautifully in our dining room; the other is in the master bedroom and looks just like the floor mirrors people pay big $ for at Pottery Barn. I am very pleased! read more

NO! STAY AWAY! Ordered a a mirror. They then left my credit card info laying around and made two fraudulent charges. They then lied and said they took care of the refunds. My bank said they had not. The person who "takes care of this sort of thing" is never available and never calls back as promised. Still out over $350. Extremely incompetent or crooked? Maybe both. Take your business elsewhere if you value your credit card information remaining private. read more

I ordered two glass tops; one for an office desk, one for a bar top in the basement. I wanted them ready in a week in time for a gathering at my home. They were ready on time, and were exactly as ordered. The price was within my reasonable expecations. I provided the dimensions, they cut it to specifications. The staff was very helpful, prompt and professional. The glass looks great. read more

I took a framed poster in to get the broken glass replaced. They said it would be ready the following week. When I said I was leaving town early Monday, they offered to have it done by Saturday for me to pick up before I left. But they were able to get it done the same day. I greatly appreciate that kind of service. read more

A friend recommended I bring my broken window here to get fixed after someone broke into my house through it. They told me it would take 5-7 business days for the glass to come in and then no time for them to replace it. I had to call them twice to get a status after their anticipated timeline had passed. The first time they said "just know it's been ordered." After waiting on hold for 10 plus minutes. The second time I called a week after that the lady said when it arrived to the store it was broken and they acknowledged they didn't relay that to me when it happened.. it took over a month before I was finally notified my window had been repaired. They have the worst customer service hands down. read more

I have a house on the market to sell and Northside Glass came in to give an estimate to replace window glass because they had broken seals. I received the estimate which was quoted as replacing 34 glass panes. Here's the problem, numerous windows have already been replaced, one being 2 months ago and the estimator had them on the estimate. What a scam. DO NOT TRUST THEM! read more

We have used Northside Glass & Framing for all of our mirror, glass and framework orders since we moved to the Indianapolis area 7 years ago. Every time we stop in or call, we get the "family owned" customer service, that goes a long way with us. They have genuine care for the final resting place of each piece we have had customized for us. We will continue to do all future business with Northside Glass. read more

Very disappointed. We paid over 1700 for a new frameless glass shower enclosure . After it was installed it now leaks worse than our old door did. We have reached out multiple times to schedule a time for them to come out and fix, but they are very unresponsive. Say they are going to call back and no one follows up, we just want the issue fixed. It seems that since we have paid our money to the they could care less. Would not recommend to anyone. go elsewhere. read more

Absolutely ridiculous place to work with, I admit we did take the wrong measurements on a piece of glass and then called and wanted to see if they would take it back in some fashion even if they would charge us a restocking fee or something like that. I was told they wouldn't do anything, they couldn't even recycle it. Their reasoning was that the manufacturer wouldn't do anything with it. You're telling me that nobody would ever order that piece of glass ever again. What a joke of a business, will never work with them again! read more