Wonderful customer "concierge" service - actively participate with customer for reservation and needs. Gave tutorial of lounge with complimentary beverages and snacks. Free WiFi. Great text communications on vehicle status, with complimentary car wash. read more

Northtown Lexus - Customer service lounge - Car Dealers Near Me - Buffalo, New York

Went to test drive a car. Was told could not drive it since it had been sold, then someone else takes it out for a test drive while I'm chatting. Now suddenly it's not sold and there are multiple interested parties so if I want the car I need to close on it today (still no test drive allowed). Ok I'm interested, wont sign anything until I drive it but sure run the trade value on my car. Best they would offer is 15% below KBB. Swore they looked at the market and thats in. Showed them recent sales 10% above KBB wouldn't budge. Not sure what the deal was but lots of pressure and misleading. I guess just typical car dealership behavior but I'm out, I guess those other interested parties can get ripped off. read more

I had a good experience with Dana at Northtown Lexus getting my new Lexus NX350h. I had an idea how much I wanted for my trade in and how much I want on a total out of the door number. They were able to come close to it. I didn't feel pressured and am happy with my purchase. read more

Northtown Lexus - Car Dealers Near Me - Buffalo, New York

Kris, was honest, thorough and everything about the experience was great. Loaner, coffee, bagel etc. This is the only dealer I've gone and went back for the past 8+ years driving 60 miles. Any other has been once and done... I can't say enough about everyone I have dealt with at Northtown Lexus. Hell I even just bought a CPO! Whenever I get a chance, and cars come up I'm raving about Northtown Lexus to friends, family, coworkers and even strangers. read more

Abdo is the best!! Work with him. Nicest guy ever. Awesome service. Addresses all your concerns and goes above and beyond.

Hi my name is Brittani I was treated very poorly I bought a car from northtown Lexus and not even a month go by and I'm having major problems I tried to address the issue with the manager and he told me I should go somewhere else why cause I'm "Black" I wish I never bought this car from north town Lexus dealer do not trust northtown Lexus the service department is terrible they are all liars they say it's fixed when it is not Do Not Trust them they sold me a truck that was not properly inspected read more

So I sold my Lexus. I had some brand new parts that were in the box with receipts, R. in parts said no problem return them for a full refund. So I drive all the way there in the horrendous traffic, R. left and they wouldn't honor the refund, I'm out another 500.00 ! R. obviously doesn't know his job and should be terminated and get a job that's very simple and easy. read more

They were great, just finalized my LS purchase M Bartkowiak sold me the car. He was very nice, professional and not pushy at all along with delivering the car to my front door. I will tell you the finance rates are currently high, I went through a credit union and got 5.99% while northtown was above 10% and thats with good credit. So I would shop around for that but I can`t blame them as the rates are sky high everywhere. Overall very pleased and would purchase here again read more

Very disappointed with northtown. I co-signed with my daughter on a vehicle from Northtown Lexus. We paid an additional fee to have the vehicle registered in MA through their contracted 3rd party registration company. 2 months later, she is still driving around with Northtown dealer plates from NY. Weeks of calls and all we get is "We can refund your money ". No offer to help, no demand placed on 3rd party to facilitate movement on the registration just "we can give you a refund and send you paperwork to do it yourself. today I called and after 2 months asked to speak with the manager. I was denied the request and forwarded to the same person that offered a refund. I am getting ready to upgrade my 2021 Lexus... What a shame. read more

These folks really know how to make Lexus owners feel well taken care of. I just went in to get batteries for my SO's key fobs, and those shiny disks were provided and installed free of charge. They have a classy waiting room with wide screen TV, internet access, and bevs/snacks, in addition to games for apt-to-be-bored kids. A concierge is there to meet you at the service department, directing you personally to where you need to be, and a free hand car wash is included when you have your vehicle serviced there. If you own a Lexus, I recommend you stop here for service and repairs, including collision. The courtesy and attention will make you a customer for life. read more

I attempted to contact the dealership a total of 6 times: 2 emails to two different people (Gabe and Andrea), and two phone calls (none of which were returned). We considered purchasing the GX460, but with no returned calls or emails--it sounds like the dealership is not interested in making sales. Rethinking the brand and have focused on the BMWX5 and Mercedes GLE350, as those dealerships have been responsive. I wouldn't purchase a car from this dealership if they don't respond or communicate with potential customers. read more

Update 2: More flat tires. DO NOT, Repeat DO NOT Buy anything from any Northtown dealer. My daughter was driving the car in question, and her safety was put at risk by a tire blowout at highway speed and by a dealer selling "certified used cars" and who stand behind nothing but profit. Thanks Yelp for allowing 500 people to read this review. Let's keep going. The original review (as amended) is posted below: --- Northtown advertises high ethics and the golden rule. Their ethics stop with the motto: ABC, Always Be Closin'. If you have a problem, tough. From a 56 year old, keep walking. This actual experience is written specifically about a late model used car purchase at Northtown Lexus in January 2018. The dealership is part of the Northtown auto group. In my case, they sold me a car which I was unable to drive much due to an undisclosed problem observed on day 1. By day 2, I asked to return the car in lieu of buying another one from them; even if I took some portion of the loss. They took a couple of shots of fixing the car without success, and then they walked away with the cash. I sent video evidence of the vehicle still having the problem. I was about 3+ weeks into this problem and working with 3rd parties due to their lack of good faith and capability. Not exactly the definition of buying a roll ready auto. Even after what I thought was the fix, my daughter almost had an accident because the professional fix wasn't that at all. It really all ties back to the "Certified" car Northtown sold. You learn more about people and businesses when things go wrong, not when they go well. In my opinion, it went from can't successfully fix the problem to deny the problem, and apparently suppressing my review on Yelp. Also note the only times they responded to my inquiries was when I wrote the NYS state administration and the BBB. Otherwise, their tactic is to ignore. In other words, it is equal to their after sale support, genuinely misguided. Mr. Dipasquale is the GM and Mr. Mumma is the "Used" car manager. If you ignore sage advice and do business with Northtown Lexus or any Northtown franchise, ask them about their rainy day approach. In my case, the after sale results were below a reasonable expectation. There are always two sides in any dispute. In my case, I could have been a customer for life. That's my two cents, please choose carefully. Thanks to Yelp for hosting this review. Other sites screen reviews, in many cases due to the site receiving ad money from the seller. read more

Yeah some of these review are really just some sad people its not a 5 start hotel it's a dealership but I promise you this is one the best dealer ships I have ever been to for parts and service I can say everyone one treated me with respect, answered every question also called me with details i brought my older Lexus in they treated it like it was brand new and bought from them. they put you in a new car while they work on yours as well all I can say if I ever can afford a new Lexus it will be from them dont matter if I'm across the county I would Bring my money to them! read more

These folks helped me out this week.....my 2007 Lexus broke down while I was out of town on vacation....needed to get back to home so I could get to work......2 other dealerships told me they could not help me out, but this dealership took me right in and replaced my alternator.....not cheap, $149/hr. for labor is CRAZY, but hey, they helped me out when no one else could.....so a big thank you to Joe and the other associates who got me in and out very quickly. Vince C. From Maryland read more

Great service and sales, I was in and out and no time with a new vehicle with 0 drama or delays. Thanks again guys!!!

Cars not in inventory; bait and switch to get you to look at other vehicles!

My mom bought a 2020 Lexus during the height of covid. She drove a toyota before and loved it. We looked all around the country for the car we wanted because we initially thought the one we liked at Northtown was too expensive. After searching for months we ultimately settled on the one at Northtown. We were accommodated well by the people there right up until we got into the car to learn about it. The woman who was showing us everything was very short (in temper), but it was hot out and she was showing us by looking in the open window. So we understood. As we were leaving, the gas light came on. So, the girl took it to the gas station "down the road" - we were roaming around the dealership for 30 minutes (granted, it is on a busy road with stop and go traffic because of all the stop lights). So our experience was probably a 3.5-4 out of 5. We put a lot of miles on our cars so we have it in the shop a lot for maintenance. Well, the service manager is a great guy, but the team needs a little bit more knowledge, either that or they're just plain lazy. We had issues with the steering on our car and we had it in three times, and they said they fixed it all three times, but they finally fixed it on the fourth try. They also didn't successfully put on a tire! They need to change their entire service staff. My mother never wants to buy another Lexus from here again (or another lexus in general, she doesn't like hers) because of how poorly trained the service team is. Overall 2/5 stars. read more

EXCEPTIONAL CUSTOMER CARE given to us on getting our brand new Lexus from The sales manager, Jeff Martin. He was absolutely WONDERFUL and made the whole process easy, painless and really pleasant! He delivered on every single promise and was an absolute joy to work with!! read more

Just read another review here and it was so unfair that I felt I had to comment. I have had my Lexus serviced here for 6 years and have always been satisfied and impressed by the service and efficiency. I almost always arrange for a loaner car and only once was it not ready and waiting for me. They were very apologetic and offered to get me a rental car (complimentary) but since I had some time to spare they took my car immediately and finished with it in 30 minutes. When I needed tires recently, my service man offered me several grades and made recommendations as to their suitability - no hard sell. And the prices were rt in line with other prices I had researched. Okay, so an oil change will cost you more than the local lube joint... But, really, you're sitting in a lovely clean comfortable sitting area, eating a complimentary breakfast... And you get a free car wash too! Come on, isn't that worth a few extra bucks? I'm happy here. read more

Wow! They removed my review because they did not want people to see it! Well I will keep reposting for people to know!! Horrible customer service, and the sales Woman that helped me was a total bimbo! She did not understand how to do anything not even open the trunk! They were not professional, pushy, and poorly trained! Never will come here again! I warn you! Make sure you do your own research and check out the vehicle at a more experienced lexus location! This place is full of idiots! I would give it 0 starts if I could! read more

Purchased my third used vehicle yesterday. As usual a great experience. It is obvious they value my business and treated me accordingly. I'm very pleased with my vehicle and the entire transaction from start to finish. read more

I had some new ownner issue with Enform and their Tech Systems Guru, John, was the bomb. He walked me through everything I needed to know while I was sitting in Lewiston. Awesome. I'm very grateful to him, them, and Lexus. read more

I'm from depew ny,I took my car to north town Lexus on January 18 /2018 for car inspection,I checked my whole car good and put my sunglasses in my jacket so nobody steal it but I left the bag couple pounds of coins (which is the change after groceries shopping )in the glove box which I thought nobody gonna stole it but I wrong my trust put at wrong place,after 1 hour service they gave me my key back and before I left I checked the whole box and whole car and found out somebody stole my bag of coins ,I talked to manager he said he doesn't know who did that which is unacceptable answer to resolve a problem for a big. Business company like north town Lexus.can you imagine everyday they stole couple dollars from customers coin box which nobody never know and how how much totally they make from stealing people money a year??i used to trust them gave them my car key but not anymore .what a shame of this company,finally I won't go back read more

Very disappointed in the detailing service. Had an appointment at 6:30 PM and was told car would not be ready that night. I was given a lender car so that was not too bad. I told them I would need the car by 8:30 the next morning and they said they could not promise that. By 3 PM I caledl and they said the car was ready. It was $108.00 for exterior detail but I assumed that would include a basic detail. Wrong assumption. I got in the car and there is dust all over my dashboard. I check the floor and it has not been vacuumed. I called when I got home and the young woman I spoke to could have cared less. She said they do not touch the interior. I said next time I will go to Delta Sonic and she OK. Not apology, no concern. I guess they just like to sell cars. read more

I had a great experience at Northtown Lexus! Everyone was super friendly, patient, and accommodating. Justin jumped in to help Nick, when our schedules conflicted and Dan and Jordan were a pleasure to work with at closing. The receptionist was cheerful and brought drinks and friendliness while waiting for the closing process. It never felt like a high pressure or uncomfortable situation as I explored and narrowed my choice of vehicles. Very happy! read more

This is the best dealership that I have ever bought a car from. They treated me like a king from the moment I walked in. They had classes after the purchase to teach you how to use some of the more advanced things on the car. And I can't say enough about the service department. They take care of all your service needs including little ones you have and just stop in without an appointment. I always recommend them to anybody looking for a great luxury car at reasonable prices. The sales and service staff knew exactly how to help me read more

Great Experience on my new purchase. Easy transaction. The selection process was simple and they gave me a great deal on my new lexus RX450. I keep coming back to Northtown. read more

they are low ball my trade in, also service department are liar about my service......there is nothing wrong with my alternator on my lexus and they confirming saying that there techincian confirm my alternator is bad wanted to charge me $800.00 to fix......i told them the reason for my battery is weak because is been sit in a body shop for two weeks ,,,,,i drove the car home with nothing is wrong what so ever,,,,,,,,this review is writing after 5 month they quote me on my alternator ,,,,,,,after 5 month my alternator still performing as is should,,,,,,nothing is wrong what so ever what a shame. read more

I have leased 2 relatively high-end vehicles from this dealership and made and paid my 72 consecutive payments over the 2 sets of each 3 year lease. Service is very good to excellent and generally throughout my relationship it has been fine. Getting ready to lease my 3rd identical GS model I spoke with the dealership who kindly went through a dealership search to find me a vehicle in the color that I specified, however it was not available at the dealership nor the surrounding dealers. The problem centers around the "hard pull" of my credit report prior to even going to the dealership to complete a credit application and to make matters worse the DEALERSHIP performed a 2nd hard pull of my credit report on the same day. I know Lexus Financial would pull one but never envisioned my credit, which I am desperately trying to improve after my spouses $ 200k in medical expenses. So this is a big deal to me. So I have 2 major concerns that in this day and age that credit safeguards are so important and to perform a hard pull of my credit report prior to authorizing it combined with the dealership, again performing a hard pull of my credit report combined with Lexus Financial (expected) performing a hard pull has had a drastic impact in my credit score while all this time trying to heal it from trying to pay outrageous medical bills. So my advice to a prospective buyer, even one who has had a positive relationship up to this point, be careful when dealing with this dealership. They refuse to pull back the unauthorized 1st unauthorized pull of my credit report from the credit reporting agencies and have had to endure the cost and suffer the damages the improper accessing of my credit information has cause me. My story is not to demean the dealership but rather inform the consumer that they may not abide by rules as set forth under FICO and the attorneys come with a cost. So protect yourself when dealing with them or any other dealership to investigate what their credit retrieval policies are and whether it it their policy to obtain credit reports without the proper authorization as was done in my case. I will suffer with these damages for quite some time. read more

Starting to re-evaluate the car and the service. I have to say that I love the look of the Lexus cars, but I work from home and rarely drive - I have put around 15,000 miles on the car in almost 4 years but yet it has more "maintnenance" work than other car I have owned. And now I have an awful sound when I turn right and was going in for service today - Arrived to a mess - 2/3 bays had a car right inside the door but no other cars ahead. Middle had a car slightly inside, so no other cars could pull in. I went to middle behind another person waiting - 5 minutes goes by, multiple employees can see that there are two cars waiting. Someone moves the car in the middle bay just enough to get one more behind it and I follow, so Im half in and half out. Its a nice day, Windows are down and Im waiting - 10 more minutes go by and multiple employees have seen that Im waiting and so is another car but during the entire time, not one person acklowedges either of us. Bad timing today, but I had a work project that pop up and I needed to have it completed by 4 so I couldnt wait any longer and decided I would bring the car home and Ill have it looked at later, but if its the dealer, I havent decided. With this experience and the money I have had to put into a CPO car, it has me thinking I may look elsewhere. read more