We booked our stay early in the year for June to celebrate my husband's 50th birthday…read more Unfortunately, while driving to the resort, we experienced a medical emergency and had to cancel the trip. When we called the Sagamore, I was genuinely impressed by how empathetic and accommodating the staff were on the phone. Instead of enforcing a strict cancellation policy, they allowed us to reschedule for a later date when we were ready. Many businesses would not have been so understanding, and they deserve full credit for their excellent customer service. We eventually rescheduled during peak season. While that wasn't ideal because it cost nearly twice as much as our original June booking, we viewed staying at a resort like the Sagamore as a once-in-a-lifetime experience and decided it would be worth it. Check-in was smooth and efficient. We received a map of the property and information about resort activities and amenities. Our villa was farther from the main resort than we would have preferred, but the walk was scenic and enjoyable. We stayed in a Hermitage Suite, and I wish I had paid closer attention to the layout before booking. There is only one bathroom, which is located upstairs and accessible through the master bedroom. Having no half-bath on the main floor, especially where the secondary sleeping area is located, is a poor design choice. Additionally, if our son slept on the pull-out sofa, it completely blocked access to the patio, where we had hoped to relax in the evenings after he went to sleep. Since there was plenty of space in the master bedroom, we asked whether cots were available, but they were not. We ended up creating a makeshift bed upstairs using couch cushions. It wasn't ideal, but it allowed us to enjoy our evenings without being confined to the bedroom for the entire week. Our biggest disappointment, however, was the lack of soundproofing. The walls were so thin that it felt as though the units were separated by curtains. We could hear everything from neighboring rooms: conversations, children yelling, people running up and down stairs, alarm clocks, televisions left on all night, and more. For a property positioned as a luxury resort, this was extremely disappointing. There were also several smaller issues throughout our stay. The toilet paper holder constantly dropped the roll, the thermostat repeatedly reset itself to 75°F, the Wi-Fi was unreliable, and the TV frequently lost signal. We only contacted staff regarding the Wi-Fi because I needed to handle an urgent work matter and about the TV because our son wakes up very early, and we hoped to let him watch a show while we caught up on sleep. The resort grounds themselves were pleasant, though not exceptional. We enjoyed spending time at the lake. The pool, however, appeared cloudy on our first visit and could benefit from additional maintenance. We appreciated the complimentary rides on the Morgan ferry and wish we had taken advantage of all three tour options to experience more of the lake. The recreation center was also a nice feature for families with children, although some of the equipment and facilities could use repairs and upkeep. I want to remain fair because the resort was so accommodating when we needed to reschedule. However, based on our experience, this did not feel like a true luxury property. Service throughout the restaurants was disappointing, with staff often appearing disengaged or uninterested. What stood out most was that during our stay, we greeted dozens of employees while walking around the property and received only one response. At a luxury resort, that level of indifference is surprising. The resort hosted several large events during our visit, which appeared to be weddings. While it's easy to understand why the property is an attractive event venue, it often felt as though those events were the primary focus rather than the resort guests. Ultimately, this was the most expensive family vacation we have ever taken, and we left feeling exhausted and frustrated rather than refreshed. One final observation: I have noticed management responses to critical reviews often focus on defending the resort rather than acknowledging guests' experiences. Whether management agrees with a review or not, people are entitled to their feelings. A more empathetic response would go much further in demonstrating a commitment to guest satisfaction. I truly wanted to love this resort, especially given how accommodating they were when we had to reschedule. Unfortunately, our experience did not live up to the expectations associated with the price point or the luxury reputation. Looking back, I wish I had paid more attention to reviews describing similar concerns, as many of the issues we encountered do not appear to be isolated incidents.

We come every year, so at this point I've had a lot of review updates…read more It's still a very positive experience across the board here. The property is an absolute dream and my kids could spend the entire day playing in the pool and in the lake. Rooms are a bit dated but are still clean and spacious, and I love that they have condo style rooms which make travel with small kids much easier. We usually eat dinner on property at least once, and Bella Vita is always a great option. Prices have (unsurprisingly) raised a lot though. A market price lobster roll is $45, so that was one and done! Complimentary ice cream every day and s'mores every night is a nice touch though. I wish that they did conferences in the off season. A conference started during the middle of our stay and there was a noticeable difference in how crowded the resort was. So that was kind of a bummer. Overall we love it here and look forward to this trip every year.

TERRIBLE RESTAURANT. We ate at the Bella Vita, their top-end restaurant. The pasta was cold,…read morelacking taste. Both fish entrees were sent back. The fish did not taste fresh. I ended up with only having a Caesar salad with dressing on the side. The terrace is under construction DURING THE SUMMER?!! Terrible management. What a disappointment, to say the least

Legacy resort. Expansive mountains & Lake George views, a bucolic setting with plenty of relaxation…read moreopportunities as well as activities available; in all seasons. Multiple options are available for 4-star quality dining, without forgetting the kiddie's palates. Service from every staff member across our visits has been top-notch. Given the availability of other lakeside venues, the Sagamore, impresses your lakeside experience, at a level beyond its neighbors, and is priced to maintain its standing and attention to its patrons. Amazingly found that despite the variety of guests, young and old couples, families of all age groups, destination weddings, and corporate retreats; service was spot on and our experience was unaffected. We felt at ease, secure, and serenely enjoyable. Repeated visits unveil a homey charm on a comfortable scale. We've done both the lodges (lakefront, tree-lined views) and the main hotel (lakefront unobstructed views); looking forward to our return.

This hotel is fabulous!…read more First and foremost - it could not be better for small children. The lake area is in a shallow cove and my kids were literally able to run out for a few minutes and still be up to their knees. There are plenty of kayaks and paddle boats to take out, and a small sandy beach area for the kids to play. There's also a pool on the property, but the lake area was great so we never even went. Rooms are a little older, but they are clean and spacious. The property is pretty small, so everything is an easy walk. There's also plenty of parking onsite. The location is also prime in Bolton and it's just a two minute drive up to all the shops and restaurants. The owners were super sweet and friendly and helped us out a few times when we were locked out of our room. Overall, this is a really nice family run hotel in Bolton and the location on the lake can't be beat. There are definitely cosmetic upgrades that could be made, but like many other hotels in the area it's a little old school. Looking forward to coming back - we had a great time here.

We stayed at Melody Manor Sept 11- 17th and overall had a very pleasant experience. While the room…read morefeels a bit outdated, the beautiful grounds and serene lake views more than make up for it. Or room was clean, quiet, and the bed was very comfortable, which made for a truly relaxing stay.We especially appreciated the little touches, like coffee and donuts in the morning, which added to the welcoming atmosphere. If you're looking for a peaceful getaway with lovely scenery and a calm environment, this is a wonderful place to stay.

Patty and Joe have a beautiful place! This is an incredible place to start any Lake George…read moreAdventure! All the views here are incredible! We definitely chose the right place to stay on the Lake and looking forward to going again!

Patty and JOE are two of the finest! Rooms Are Exceptionally clean. With a view of not only the…read morefamous sagamore Hotel but beautiful lake George waters. The Food is terrific. Highly recommend to anyone looking for enjoyable relaxation accompanied with audacious vistas. Go visit Patty and Joe at the boathouse bed-and-breakfast on the waters of Lake George in beautiful downtown Bolton Landing.

Beware. 60 year old moldy smelly rooms. 12 by 12 rooms for 3 people. Bugs in room and wife bitten…read moreat night. 1 old row boat and 12 ft.beach. hand made ping pong table. No fire pit for kids. No lights on street. Rate should be89.00 a nt.

Family friendly place ,cozy cabins and nice property. The owners are very warm and welcoming. I go…read moreevery year with a group of friends and always have an awesome time!!

Candlelight cottages is the best place to go and chill out and reflect on life. It's a great back…read morein time when life was simple. I am looking forward to my next visit. The island's close by are easy to visit. A world of nature close by. The clear waters are a great place to fish for that Big one.

Beautiful place, nice and peaceful. Owner is very friendly. Definitely gonna visit again.read more

Do not rent from this company. A quick google search will tell you all you need to know and fall…read moredirectly along the lines of what happened to me. Properties are beautiful and well appointed but they are notorious for after charges with claims. My recent stay I was not happy that they don't release the address until check in time especially when traveling 3 hours to get there. Overall, the unit was relatively clean, although I did find hair left in the shower and cobwebs in the bunk area. The hot tub had not been cleaned and, despite being covered, was full of leaves and bugs. The shower water pressure was extremely weak and noticeable cob webs throughout the home. Also, the bunk bed is listed as a king bed, which is inaccurate. Despite these issues, I was happy with my stay and was even considering booking one of their properties again. Several days after my stay I discovered an unexpected $500 charge on my credit card with absolutely no notice or warning. When I checked the app to find out what the charge was for, I found a message from the host simply stating: "stained linens throughout the rental." This accusation was both vague and unreasonable. We barely used the rental and only slept in one of the 3 beds and followed all check out rules to leave the unit spotless. To be charged $500 after the fact, without any prior communication, photos, evidence, or opportunity to discuss the issue, was extremely disappointing and has completely changed my opinion of this property management company. After contacting Vrbo to dispute the charge and multiple attempts to contact the property with no response. northern provided photo proof of alleged soiled linens. 1. A kitchen towel/rag that had signs of food on it (washable), 2. A pillow case with a slight soiled spot (washable) and 3. A towel that had dirt marks on it (washable). All issues were normal use and could be washed and definitely did not result in the need to replace: as requested by northern to the extent of 1. 2 pillow shams (only one was soiled) 2. a new comforter which they had no proof of any damage to 3. New dish towel 4. 6 full sets of towels (only one set was even used - they provided 3 total - 1 set for each bed and the unused ones remained folded in place where they were placed by northern) Potential guests should be aware of the possibility of additional charges, inaccurate bed sizes and most important significant post-stay charges and proceed with caution. Inspect every inch upon arrival and before departure and take photos and videos. Or even better. Don't stay at their properties at all.

This was our second time staying at this beautiful luxury home in private setting. Great for a…read morefamily and friends getaway. The well stocked kitchen was appreciated as we made dinners for a large crowd. All rooms have comfortable beds and linens. We loved the fire pit (supplied with pre-cut bundles of firewood) and the movie theater with exceptional cozy seating! We will be back next year.

Our group of 34 booked six cabins for a weekend event and the staff went above and beyond to…read moreaccommodate us. Having access to the beautiful, warm, Trout Lake was fantastic and the facilities were great to facilitate our needs. It was nice to have all of the bedding provided and access to kitchens for meal preparations. Tom was great to work with and we would certainly be interested in hosting here again.

This was quite the interesting place …read more.. We stayed here because we were looking for an affordable place in the Lake George area so we could raft in the Adirondacks, dine, and party in Lake George. We had a party of 9. The accommodation we stayed in was a log cabin with 3 bedrooms, 2 bathrooms, living room, and kitchen. Pros: - Price is right! Can't beat the value. 9 of us stayed there comfortably for 2 nights for $45 each. - The place is on Lake Trout and they have canoes, kayaks, and paddle boats to use. Just go up to the dock, take one, and plop it in the water. Cons: - A bit rundown. - "Stocked" kitchen wasn't really stocked at all. - Everything inside the place was from the 60's. Overall, we enjoyed our time.

They are the worst. They are racist. They were rude the minute we went to check in. They gave us…read moretwo rooms one on top and the other on the bottom. They gave us the codes which worked for both rooms. After an hour they came and started cursing that's we were in the wrong room. They were extremely rude and disrespectful when told to stop being disrespectful the girl went to get her father. The guy came in threatened us with a shot gun. Cops were called and they wouldn't give us full refund. AVOID THIS PLACE!!! They don't like brown/ Muslims.

I love this resort I've stayed there many times. I always rent rooms 17 or 18. The best part…read moreof the resort is renting from Captain Bob, pontoon boats. I typically hire a captain, so I can enjoy myself thoroughly. The butcher always brand new, and in perfect condition Captain Bob's a great guy he's like family I feel like I know him for years my friends always enjoy when we rent the boats and go around Lake, George and the captains he has for hire are very pleasant and accommodating. I strongly recommend Contessa resort in Captain Bob's boat rental.

Stay there the last two summers. Perfect Motel for what we need.. A place to sleep and get ready…read morefor events at the Sagamore - The owners are overly accommodating, the rooms are clean, air conditioned, and you get a small fridge to store some drinks. There is a small beach to go sit at at night!.. Highly recommended for a bargain price!

we loved this little place. very clean and modest. felt like the owners knew or wanted to get to…read moreknow everybody. felt homey