After being told by a national pest control company that I had roof rats after a very brief…read moreinspection, my wife panic and wanted me to immediately spend $3123 to have my gutters removed and replaced, the gutter line sealed and traps installed. As none of the recommended repairs were properly explained and the inspection appeared unsatisfactory, I decided to contact Smart Solutions. After thoroughly checking out my basement, attic and the perimeter of my home, Jay with Smart Solutions indicated that I did not have roof rats and the proposed repairs were not needed. Smart Solutions took the time to clearly explain what I needed to do to keep rodents from entering my home in the future. It's not that often that you find people that are honest, helpful and have the expertise needed to address pest problems. I plan to recommend Smart Solutions to anyone that requires extermination services.

Friendly, timely, and knowledgeable, they provided a thorough investigation, as well as explaining…read morewhat all was necessary for full exclusion of my residence.

The services provided by this company can't be commended enough. They are thorough in their…read moreassessment, fair in their pricing, and do business the way you would want to be treated by your neighbor. If you want a guy who knows his stuff, and will get the job done right the first time, look no further!

I have lived in my house for over 20 years and have used many pest control companies, large &…read moresmall. All of them were very good and we were happy with the service they provided. I came to know Brian through the Kennesaw Business Association upon which we were both members and decided to give him a try. Part 1 - I was having visitors in my attic & I spoke with Brian over the phone. He had a full day already mapped out but made a special effort to come by my house to set up traps. Not only that, he gave me tips & stuff on what to do, what to look for etc... Again, he was able to see me on the same day. Very impressive! Issue resolved. Part 2 - Several months later, sugar ants showed up. This has been a recurring issue for the past 10 years and nothing would deter those guys. I called Brian over to the scene and he treated our house inside & out. That was a couple months ago. Haven't seen 1 ant since!!!! We are so pleased with Mr. Pest Control. Needless to say, we now have a maintenance agreement with them. Brian, thanks a million!

I cannot say enough good things about this company! I this is my second year using them for the…read moremosquito free backyard treatment. Unfortunately, I am a mosquito magnet and their service is INVALUABLE. I no longer have to constantly spray myself with bug spray to enjoy an afternoon on my patio. They are the most affordable mosquito exterminating service in Atlanta and they have excellent customer service as well. They are true to their word in that if mosquitos return (because of heavy rain mostly) within the 30 days of them coming to treat your residence, they will re-treat at no charge. I have highly recommended them to everyone I know. These guys are fantastic!

I would definitely not recommend this exterminator if you want a company that stands by their word…read moreand follows through with what they say they are going to do. Their treatment did not work for us, and then they refused to come back out to retreat even though I notified them within the required 30 days. I had them out for a one-time treatment of roaches, water bugs, spiders, and carpenter ants. Jesse said he'd give us an extra heavy treatment since we didn't want the quarterly service. Their approach of spraying primarily outside around the house was ineffective for us. We were still seeing live insects in our home after the treatment. I called back within the specified 30-day time period, and Dorian assured me he would come back out to retreat. However, due to an event at our home and subsequent vacation, we could not have him back immediately. I informed him when we'd be back, and he said he'd be in touch. He never called back, and because our lives were busy with out-of-town family visiting, travel ball tournaments, and a death in the family, I didn't call him back till the third week in June. In conversations with both Dorian and Jesse, they both said it had been too long for them to come back out. So even though I notified them within the required 30-day time period AND Dorian did not call when he said he would AND Dorian told me he'd retreat, they refused to follow through with their word and do the right thing. If I could give them 0 stars, I would. I can go buy some Home Defense at a much lower price and achieve better results.

I was so impressed with Truly Nolen from the first phone call to the visits of the exterminator…read moreKurt. He was so knowledgeable and explained everything as he went. Then when it didn't work the first time (they knew it might not). They were back to redo it at no cost with additional products. I've signed a quarterly contract with them.

Nicole was excellent. She took care of my problem professionally!…read moreOnce again Truly Nolan came through!

Been using them for 20 years and have had wonderful service. They are always responsive and do a…read moregreat job. I've never considered changing.

I scheduled an inspection with Lookout Pest Control for Friday, 11/07/25, and the experience was…read moreunbelievably unprofessional. When Alex called to discuss my appointment, he cut me off as soon as I began describing my situation. Instead of listening, he told me I "needed to see a doctor" and that there was nothing they could do. He did not give me the chance to explain that I had already seen a doctor and been medically cleared. His dismissive attitude was rude and completely inappropriate for someone in customer service. I then called the corporate office and spoke with Bailey, who told me this was not how their company treats clients and that she would look into it and call me back. She seemed to respond, but the next person I spoke to was Johnathan, who made the situation worse. On his first call, he insulted my intelligence by telling me my building had extermination services, even though I was trying to hire my own independent service. On his second call, he flat-out denied service entirely. Despite having an active pest issue, they refused to even come inspect the unit, give guidance, or attempt to help in any way. I was also told their treatments were "watered down" and that I could buy stronger products at Home Depot--so why even hire a professional? This is how they treat someone actively seeking help with an ongoing infestation? Dismissive, unprofessional, condescending, and unwilling to provide service. I strongly do not recommend using Lookout Pest Control. Save your time and money--go elsewhere.

What a very wonderful experience I have had with Mike! I can't tell you how personable and thorough…read morehe is. He always explains what he's doing and what he has found and even shows me so that I know. I recommend Earth Consciousness happily!

Used Earth Conscious and owner Mike for over 20 years. Always stands by their customers.read more

I initially called Bug Off for a Grey Squirrel problem. Alex was great at responding and gave us a…read morefair quote. The work was done on time. The problem is after the work was done the flashing that is suppose to be on the roof to keep the critters out is not staying in place and I called over a month ago and left a message for someone to come put it back in place and no response. Today a large piece is on the ground so I've called again and no one is answering the phone so after the work is done there is no follow up or returning your phone calls. Both calls were during the day and during work hours. I'll do it myself but I let a friend borrow my ladder so it might be a while.. I thought that's why I paid them $1700.

If I could give less than 1 star I would. This company shouldn't even be entitled to the star…read morerating scale. (Let's come up with a new rating system for crappy businesses and instead of stars, we use piles of...) Last year towards the end of the season (2020) one of the young techs accidentally backed his truck over our landscaping. I called the company to ask if they would fix it. The manager, Brian Walker immediately denied culpability saying that they don't damage property. Fair enough claim, maybe they hire perfect superhumans who never-ever make mistakes--oh wait that is a Netflix series. I told him I could take a picture, he provided his email. I sent the picture of 3-4 inch deep tire marks and the smashed plants. I thought, he then had undeniable proof, but he adamantly said it wasn't his tech. I told him I have video. I sent him the video. Begrudgingly his company took responsibility and I wanted them to fix their mistake, Brian first said give it a week, and it should grow back. In a week, the plants looked even worse. (Stick to killing bugs or start a business where you are good at killing flora; you are no Green-Thumb!) I called back he said they could offer 1 free treatment ($45 value). I said no. (I have 1 month of no mosquitos, but every time I go up and down my driveway, with never once running over my plants, I might add; I will see the tire marks and dead plants). That was unacceptable. Eventually they sent out a friendly tech and Mr. Walker was supposed to come out as well, but "something came up," (something more important than an apology?) Upon rectifying the damaged plants, I was then informed by Mr. Walker that I was no longer welcome as a customer. So I wrote a similar review as above. No later than 4 days later I get a phone call from the assistant for the owner of Bug-off, Don Edwards, and he wanted to speak with me. I spoke with Don and he seemed to side with me and verbally agreed that Mr. Walker was in the wrong for terminating our business relationship. Don said he would take me back the next season (2021), that is if I removed the negative review. And so I did. He gave me his word. I understand its hard for small business owners to attract customers and for a customer service manager to take steps to reduce the customer base out of spite, is pure ignorance. Fast forward to Spring 2021. I thought I would give Bug-Off another chance, save me the time from shopping around for a commoditized service, and Don seemed like a nice guy last year, we parted amicably. I called the number above to initiate service, and something was odd. Instead of the customer service rep saying when they'd be out, she said her system was down and could not get me a quote (??), and she would have to check with her manager on pricing. (Since when do you need a manager to give a price quote for spraying mosquito mist? Why would I be getting a "new" quote anyways?) I brushed off the response, but don't patronize me, its customers like me that help pay your salary. So, I get a call back from Bug-Off, and I missed the call. I check my messages and the customer service rep told me they are refusing me service for Mosquito treatment. I wasn't surprised. Clearly, I wasn't a great client, after all I paid on time and I complained 1 time about his employee killing my plants and asked them to fix it. They are out less than $100. Don Edwards can't be spending an additional $80 on customers, every time his employees screw up, or else he'd be out of business. Being in business for 17 years, he probably knows a few things about running a "great" company, and that is to do what is in the best interest of himself. (Ironically, any other successful business from retail to tech unicorns ALL put the customers first). What is surprising, is that Don reneged on his word. As a small business owner, he doesn't have the marketing budget to compete with household names like Terminix or Orkin (which has competitive prices) or Massey, which advertises on the Radio, or Northwest or Arrow that have billboards all around town. All Don has is his word and "great" service - and he has failed miserably on both. Customers be ware. I can't imagine this is an isolated incident, so don't say I didn't warn you that: if Bug-Off screws up and ticks you off, you will have a similar fate and be mistreated-its their company culture. Alternatively, try bundling your pest control services to include mosquito treatment, you will get a discount. If you are in the market for just Mosquito misting or abatement, I will save you the Googling: Mosquito Joe, Mosquito Squad, MosquitoNix. I trust you will make the right choice and take your business elsewhere.

I tend to find reviews quite helpful, so I'd thought I would leave mine. I kept hearing noises and…read moreeach time Dixie would send out the tech. I did have to pay for them to put a metal border around my roof so squirrels and other vermin couldn't get in. But at least I know that if I had other issues they would come out to help and investigate the issue at hand. I would hire them again.

Excellent and prompt service. Selling house and needed just a one time inside and outside service…read more Folks answering phone were great and the technician was as well. I highly recommend them. Sharon P. Not sure why review says San Francisco. I am in Kennesaw, GA and highly recommend them.