4 star is just beacuse of the gsm and finance or else is a 5 star. Veronica Munoz and Mike Tran did an awesome job throughout the sales process and made sure I got a great deal. They were professional, helpful, and easy to work with. The only area that needs improvement is the finance/GSM process -- it took almost 2.5 hours to finalize everything and get me out the door. Overall, a good experience, but speeding up the paperwork and closing process would make it even better. read more

I was actively looking to purchase a car. I test drove a couple of options and decided on the one I wanted. We had so much trouble getting them to simply give us the price of the car we wanted. We were not financing through them but got the runaround for several hours, including an exercise of circling the best payment option. None of which we would ever agree to. They put the cart before the horse by talking finances with us when they should have been simply giving us the price. We left at the end of the night without a straight answer and ultimately decided not to go back to them. We found another dealership that made our purchase super easy. read more

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The review is strictly for the service department. Checking in: You pull up, they put a plastic bowl thing in your hood then ask you to pull in. Bay door opens, you pull in and stop and you sit in your car wondering what to do now. It's confusing. You look and see through a glass several workers at a desk yet nobody even looks up at you as you sit there for a while. Oil change: With very little people there it took me over 2 hrs. Oh they did the oil change and tire rotation but then they park your car and you have to wait for them to take photos and do paper work. I'd rather pay to get an oil change near my home for 10 minutes than to have to go through that worthless wait again. In fact because of the service issues, I'm dropping another star leaving them 1 freaking star. I've bought several cars from this place but the service stills all your faith in this place. Fear the wait...and Prosper! read more

Matt was amazing! He was extremely helpful and hospitable. Come see Matt at Northwest Hyundai.

Working with Jesica Pedroza at Hyundai Northwest made buying my car an absolute breeze from start to finish. From the moment I walked in, she listened carefully to what I needed without any high-pressure tactics or runaround. She was incredibly knowledgeable about the vehicle features, transparent on pricing, and made the whole paperwork process smooth and efficient. If you are looking for a straightforward, professional, and genuinely pleasant car-buying experience, ask for Jesica! read more

Actually a negative star rating. I should have stuck with my inner thought and walked away, but I did not which is just another example to always trust your gut. Jose Isea is your typical salesman from 1980, a shiesty little fella. Watching sporting games on his phone during a test drive, texting with his wife during talks back at the office. Let's not forgot the pressure to buy the $800 window tint package (windows were tinted). Then we have the threats from finance Wilder Matute is the absolute worse. When you don't agree with his high pressure to sign on the dotted line even though you have better rates and better extended warranty from your bank. Then will not even speak to your loan officer to close the deal. What could have been a simple transaction turned into how many games can we play. After picking up the registration, three weeks later received multiple phone calls to come pick up my registration and even after saying I have it still being called to pick up the registration sticker. This dealership is the absolute worse. Horrible, Horrible Horrible read more

Confirmed the Deal in Writing, Then Sold the Car Without Telling Us My name is Kenneth Impelmance. I do not enjoy leaving negative reviews, but I believe other customers should know how Northwest Hyundai of Jersey Village handled my elderly mother's attempted vehicle purchase. I contacted the dealership about a certified 2025 Hyundai Tucson SEL with 6,573 miles. The vehicle was advertised at $23,998, plus a disclosed $225 document fee, for a displayed Northwest Hyundai price of $24,223. My mother went to the dealership, test-drove the vehicle, and decided she wanted to purchase it. Salesman Matt told us the price would be the advertised internet price plus tax, title, and license. However, after my mother spent several hours there, the dealership presented her with a price that was thousands of dollars higher than what we had been told. I advised her to leave. A few days later, manager Mike Worton contacted me. Mike and I then spent several more hours through phone calls and text messages working through the transaction. I sent him a detailed breakdown showing the vehicle price, taxes, fees, down payment, amount financed, and proposed payment. Mike confirmed in writing: "We have agreed to everything else." He also confirmed: "No adds." The only item he said could not be guaranteed was the final interest rate because the financing still had to be submitted to the lender. That was understandable. My mother's credit score was approximately 740, and the dealership already had her credit application. My mother agreed to move forward. I told Mike that she needed to obtain a cashier's check for the down payment and would come to the dealership the following morning to sign the paperwork and take delivery. Mike responded: "Yes we will get it done. Thank you. I will make sure everything is as we agreed and car is ready to go with as much paperwork as possible." We then discussed what time she should arrive, who the cashier's check should be made payable to, and the need to have everything ready because she had to be at work by 11:00 a.m. Later that evening, I followed up again because my mother wanted to know the financing terms before driving to the dealership. Mike assured me: "She will know before she comes in." Based on those written assurances, my mother completed her part of the agreement, arranged the cashier's check, and prepared to go to the dealership the next morning. Before she arrived, I called Matt to confirm she was on the way. Matt then told me the vehicle had been sold the night before and that they had another option available for more money. No one called us to say the vehicle was being sold. No one warned us that another buyer was purchasing it. This happened after the dealership had already wasted several hours of my mother's time, after Mike confirmed there would be no add-ons, after he said everything else was agreed upon, and after he specifically stated that the vehicle would be ready for her. What made the situation worse was that Mike Worton did not call afterward, respond to my messages, offer an explanation, or apologize for the many hours of our time that had been wasted. I have retained the advertisement, pricing screenshots, and complete text-message record supporting everything stated in this review. Based on our experience, I would not rely on a verbal or written assurance from this dealership that a price is final or that a vehicle will be available. Get every number in writing, verify every fee, and understand that even after management says the deal is agreed upon and the car will be ready, they may still sell it without notifying you. We are ultimately thankful that my mother did not purchase from a dealership that treated her this way. read more

Josh, Alexandra, and jesica were extremely helpful with showing me and telling me all about the car buying process. Everyone was so nice and I will definitely be coming back soon with my husband a purchase. read more

Let me start by saying I HATE purchasing large ticket items. Last month we purchased a 20226 Elantra. I let my partner handle everything until it came down to to the finance part as a co-signer. As I stated I hate large transactions. But, his sales person was also a California native and I let my guard down. Well Veronica Munoz like most sale people slicked us per usual. She stated "oil changes, dings in the paint basically inside and outside would be covered. We're now in need of an oil change and he went in to be told one by the finance manager "we didnt purchase that package" and two Veronica had to gall to tell him "she didnt remember saying that". I wasn't going to write a review and actually gsve her exceptional ratungs initially but no I've allowed the final pass in refards to my poor experience. Because Veronica also verbalize to us more than once if he referred anyone to her and they purchased he would receive a referral fee. Now him being a natural salesman and humanitarian. Its always someone looking for reliable transportation. Veronica ultimately was able to get THREE cars sold additional from our sale because of us! We contacted her after the 1st sale she stated "the finance manager had to assist and wasn't in" We follwed up by actually making a trip and was told it would be 2 weeks for a check to be drafted. After the 2 weeks I contacted her personally because i sensed she was BS''n, she stated "oh he didnt tell you we didnt make anything on the last deal and do you want me to be honest I only made $100". But she mentioned nothing about the referral for the other 2 deals/sales. To sum it up we found out today when he took the car in for an oil change theyre not covered despite what Veronica told us.. But I suppose everything always works out because he ended up speaking with the finance manager who did confirm "reach out to him Monday for the referral fee because we should have received o e". In closing be mindful and vigilant of people's actions. Someones we can't always give the benefit of the doubt especially dealing with this sales people that lack TOTAL integrity! What else did she verbalize to customers that's NOT TRUE read more

I regret I cannot select zero stars. I just had the single most unprofessional car buying experience in my 55 years on Earth. I was interested in a used car they had listed. I called to inquire about the process to put a deposit on a vehicle; I had another car at a different dealership sell before I could place a deposit so I wanted to be prepared this time. I told them the car in which I was interested. Was told it was available, set an appointment to see it. Next day I get confirmation in the morning of my afternoon appointment. Thanks to some availability in my schedule I went early. I get there, meet my assigned salesperson who says "Let me go get the keys." She's gone the better part of 15 minutes and comes back to tell me the car just had a deposit placed on it. WTF?! This is a multi-million dollar auto dealership. There is no way the salesperson shouldn't have known the moment I came in the car was unavailable. She tried to ask if I want a different car from that manufacturer; I made it clear I was driving 45 minutes round trip for ONE particular car. I started to leave then asked to speak to a manager. I expressed my frustration and he tried to give me an excuse about the deposit being made only 45 minutes ago and there being 29 different sales people with whom he has to communicate. This isn't a pre-computer era. There is ZERO reason the system shouldn't be up to date INSTANTLY. If you take a deposit, the system should indicate that immediately. I hope this helps any reasonable person know with their eyes wide open what to expect if you visit this dealership. read more

My salesman Mike Tran is no longer on the floor for sales, but I can call him anytime and he will assist me in the right direction. He still sells me a car when I call him. read more

I've never had a better car-buying experience. Eduardo is hands-down the best salesman I've worked with. He and the team managed to get us out of an upside-down situation with our trade-in and made the entire process feel like a true luxury experience--we felt like we were at a BMW dealership. Even the finance side was incredible; everything went through smoothly with zero hidden fees or added charges. We absolutely love the new car--it is a massive step up and runs amazingly. If you want a stress-free, professional experience, go see Eduardo! read more

Northwest Hyundai - Car Dealers Near Me - Houston, Texas

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I scheduled a week in advanced for a replacement headlight. I arrived and was quoted $105 for parts and labor. I found the price a little on the high side but understood that I was at an authorized hyundai service center and would be paying a premium. They tell me the service will take 1.5hrs. 1.5hrs later, they return and tell me, it actually costs $350+ tax because they didn't realize how "labor intensive" changing the headlight would be on my vehicle-- a 2019 Veloster. I asked the service agent how it was possible that I was at an authorized hyundai service center where I made an appointment for a routine service a week in advance and no one knew the labor costs ahead of time...such that it was 3x the initial quote. He didn't really have an answer. I ended up just buying the headlight and taking it somewhere else. read more

My salesman Barry was a good dude and he made this a cool experience tell him Kendrick sent u

Jesica was very helpful...First time buyer/ leasing and made my experience easy and stress free.

Had a Unfortunate experience at this dealership TLDR They ran credit application when i was told it was a soft check by the sales man. (I asked and told the sales man "I will sign as long as it is a soft check and not a hard inquire" )(I was told not to worry and that it was a soft check.) I spent almost 4 hours negotiating, repeatedly asking for the out-the-door price and APR, but they kept avoiding giving clear numbers in writing and instead pushed monthly payments. What really stood out was how the payments suddenly dropped from $1,200+ to around $700 after I'd already been told several times that it was "the best they could do." They also tried to force about $4,000 in add-ons, claiming they were "required by the bank," which felt misleading. When I followed up about the hard inquiry, the response was basically brushed off with "Texas laws mean it won't affect your credit much." and we will get back to you about another trim level and see what we can do. (No one got back with me) At the end of the day, I'm left with a hard inquiry on my credit for something I clearly didn't agree to. Overall, the experience felt pushy, unclear, and disappointing. read more

I see a rating average of 2.3....so I know others have the same experience I had. I am beyond frustrated with Northwest Hyundai. They owe me a refund for an overpayment related to my trade-in, and despite repeated attempts to resolve this, no one will return my calls. Once the paperwork was signed and they had my money, the communication stopped entirely. I've called multiple times, left messages, and followed up, only to be completely ignored. This is not a misunderstanding -- this is money I am owed, and the dealership's refusal to respond is unacceptable. Mistakes happen. Dodging customers when you owe them money is not a mistake -- it's a choice. A reputable dealership would address the issue promptly and professionally. Northwest Hyundai has done neither. If you're considering doing business here, especially involving a trade-in or any financial adjustments, be warned: don't expect accountability once the deal is done. I should not have to leave a public review just to get a response. Northwest Hyundai needs to make this right -- immediately. read more

This is the worse service ever!! I think flea market will do better and faster than here!! They took 1 month to fix something that is less than 1week!!! read more

Based on my experience with this dealership's pricing accuracy and communication practices, I would caution against providing your contact information or purchasing a vehicle here. There's a reason Northwest Hyundai has thousands of 1-star reviews, a 1-star rating on Dealer Ratings, and a 2-star rating on Yelp. I inquired about a vehicle that was publicly listed at $50,000. When I contacted the dealership, I was told they could not honor their own advertised price or even come close to it. After I declined to accept their counter offer to their own listed offer, I received multiple unsolicited texts over the next two days, including after I clearly asked to stop being contacted. The tone of the messages from the salesperson, Sara, was unprofessional enough that I ultimately had to block the number. read more

Dylan Rowlett was great and helped us out a ton. We bought a new vehicle, they matched a lower price offer we had from another dealership which was nice. read more

Very satisfied with Alexandria's customer service specifically but not Northwest Hyundai's generally. She attempted to resolve the issue. Northwest Hyundai did not. read more

Brandon Williams provided me with excellent and quality service during my interaction will car shopping for my son. He shared his product knowledge all the while catering to our needs. He ability to share his knowledge with my son instead of me (it was for him) let me knew he cared about us as customers! I can't skip the fact that the facility was very clean and organized. The other employees ensured i was well taken care of as Mr. Williams took my son around to look at options. The only reason i didn't purchase was size options for his age and size 6"6'. He changed my mind about the Hyundai brand. I will be back!!! read more

NW Hyundai answers the question, "How bad can a car dealership be?" How does Hyundai USA allow their name to be tarnished by this dealership? This was the worst (attempted) car buying experience in decades. I received a price online, was emailed, called and texted to set up an appointment with Chaun for the next day. I verified the emailed price on the phone. A second salesperson verified the appointment the next day AND again verified the price which I have in a PDF. Get to site - and TLDR - they didn't honor the written and emailed price. Sleazy? Unethical? Throwback to car sales techniques from decades ago? In addition to not honoring what they have in writing you'll experience: - getting shuffled to different people - random long waits while they "bring it to finance" - comical - what's next a 4-square? - all the other outdated practices that belie Hyundai's slogan, "New Thinking, New Possibilities" =========== I left and drove over to North Freeway Hyundai where I bought a car in less time than I spent getting jacked around at Norhthwest. North Freeway is outstanding - a much different dealership. read more

Very disappointing experience with this dealership. I purchased a certified Hyundai vehicle on March 7, 2026, and even after more than two months, my registration is still not completed. I was charged $225 in documentation fees, yet the paperwork and registration process remain incomplete. I was also charged approximately $390 for a "mandatory" tracking device that was never installed in my vehicle. To make matters worse, the vehicle was sold without proper emissions testing and complete paperwork. Despite multiple follow-ups with the dealership, Hyundai customer service, and TxDMV, the issue is still unresolved. I expected much better professionalism and transparency from a certified Hyundai dealership. Buyers should carefully review all charges and paperwork before purchasing from here. read more

They are great at deceiving ... They will tell you that it can't be fixed at another dealership and it can. They have the bait and switch down to a science. read more

1 Star only because they don't offer less then zero which is what this dealership is worth, exactly nothing. We helped purchase a pre owned Chrysler Pacifica recently for our grand kids and great grand kids. I had to wire full payment to them which I did within an hour of settling on a price to purchase the Van. I had my grands and there 3 little ones there for hours. They were promised delivery of the car next day and it didn't happen for 9 days. They sold a vehicle that had not been inspected,cleaned or in a drivable condition. They once getting paid In full never took care of anything for more then a week. You should avoid this dealership at all costs. They are the worst I've ever dealt with. They tell you whatever you want to hear and act on nothing. We had gotten to the point of starting to contact consumer advocates from a local TV station. They should rename the organization to Rip Off City. They are useless and be forwarned they are the Worst of the Worst. For your OWN interests be smart STAY AWAY. We have nothing to lose we already went through this insanity, hopefully it will keep others from finding out the hard way!​ read more

Barry was amazing. We had a great experience, got exactly what we wanted, and he was lovely!

Matt Stinnett was awesome. Very professional, cordial, and not pushy. A great experience overall with his assistance. Thank you, Matt!!!

I purchased a used vehicle from them as I thought they would be a reputable dealer. The paperwork stated a multi inspection and service was done. I've had the car for under a month and I am having to replace brake pads and roters! I do not drive far distances. I work 15 minutes from my house with traffic and I only drive in the Humble, Atascocita area. There is no way a multi point inspection was done and I'm having to replace brake pads this soon. Scamming! read more

**THIS REVIEW IS FOR THE SERVICE CENTER** I had a great experience today at the Northwest Hyundai Service department. Anthony was so friendly, communicative, and professional. Things could not have gone more smoothly. There are Hyundai dealerships that are much closer to where I live; but as long as Anthony is at NW Hyundai, I will gladly drive 45m-1hr. In Houston, that's saying a LOT. If you know, you know. Thanks Anthony & Northwest Hyundai Service Department! read more

Excellent service and friendly. They were efficient and made sure I was informed happy every step of the way.

I'zeah was helpful and took his time with us. He answered our questions and gave us the information we needed.

Taylor Andrew was phenomenal! He was personable and made our wishes a reality. This is our third purchase at this dealership and it won't be our last. Highly recommend. read more

The overall customer service at this dealership was extremely disappointing. Despite having a scheduled appointment, there was a long delay before any meaningful assistance was provided. For a significant amount of time, there was little to no communication, and it appeared that nothing was being actively worked on. It was only after I raised concerns about the lack of service that I was told the delay was due to the finance department working with banks. Shortly after making this complaint, I began receiving multiple email notifications about hard credit inquiries. These notifications did not arrive until after I spoke up, which strongly suggests that no real progress was being made beforehand. Due to the poor communication, lack of urgency, and overall experience, I chose to purchase a vehicle from a different location. read more

Jessica offered me a great service and helped me get into a vehicle, very helpful and clear.

Amazing service with Kat Morales! She works very hard to cater to all your needs! She helped us get the truck we needed.

Horrible This was my first car buying experience and it was horrible. They refused to answer questions strait up and I was constantly unsure. They told me I had a promo for a low deposit. Before coming I called multiple times and spoke to different people to confirm that this promotion would be applied because I was driving over an hour and didn't want to make the trip without being sure when we got there. They acted like they said that I couldn't get the promo. The whole thing was just shady and I'm grateful that I was able to get something but the way they handled me was horrible Now after two months of me having the car I am contacted by one of the representatives and they told me that my registration was never done. Mine amongst everyone that bought a car within the last four months. I was never told that my registration/inspection was not done and I had already been waiting two months to get my registration/inspection . They want me to drive all the way back there so they can do my inspection and I'm very upset and annoyed by them because they could've at least told me that my inspection was not done.I had left my car at the dealership for five days after buying. The lack of communication, the hiding of information and mixed information made this a horrible experience. Do not go here if you want good service. I love my car. I didn't love buying it. read more

I meet with Brandon Williams and he was very professional as well as knowledgeable on Hyundai. I enjoyed my experience and would encourage you to work with him. read more

Brandon provided spectacular service from start to finish. He was professional, knowledgeable, and made the entire experience smooth and stress free. You can tell he genuinely cares about taking care of his customers. The dealership itself was extremely clean and welcoming, and the staff was very hospitable. If you're stopping by Northwest Hyundai, make sure you ask for Brandon. read more

Where can I start! Just want to highlight my experience here at Hyundai! Brandon Williams was a great help and provided great hospitality! Establishment was clean and well organize! Would definitely recommend! read more