After conversing with sales manager, Josh Smylie I received a complete refund for the paint coating within a couple days. I will leave the three star review for the stress and runaround. I recommend if you deal with this dealership find out who the sales manager is and get his/her business card so you can contact them directly to sort out any issues. read more

Too quality dealership. From my CPO out of state purchase to shipping to handling an extended warranty refund after I sold the car. Everyone was completely transparent and consummate professionals. I highly recommend this dealership. read more

We have purchased two different cars from this location in recent years. The whole experience from test drive to vehicle delivery is top notch, and I would not expect any less from Porsche. Federico Rangel will always be our go-to salesperson: he's beyond knowledgeable about their inventory and specs, and he's also really friendly! read more

Purchased from St. Louis but Mario from North Houston handled all the mishaps encountered. Thank you!

Great service and sales team! Chris is outstanding, always helpful with great suggestions!

Update to earlier review. I was asked by the Indigo Autogroup to reach out to a particular person at the Porsche dealer that I assume try to appease my disgust with the way I was treated by the dealer. I called in. Made the request. And can you guess. Absolutely no response. Again, as person who pays an outrageous amount of money for a vehicle there is a mild expectation that you'll be treated remotely well. I'm not expecting rose petals and red carpet but maybe some common decency. Sadly Porsche just isn't that place. They're not that kind of dealer. Very disappointed with my ownership and will never go back to Porsche again. Again the corporate side reached out after a review. And again the dealer cannot care enough to take a call. This is why I am DONE with Porsche. Wish I could put half a stat as a rating. read more

If you're not buying a Porshe or spending over 100k, DON'T expect to be a valued customer. This business as a whole could and will probably care less about my review, but this is hands down the WORST experience I've ever had buying a vehicle. For context, I reached out on a Thursday morning inquiring about a Tahoe Z71 and by Thursday evening, my middle man Jack Castillo and I completed everything needed for me to put my down deposit down to reserve it first thing Friday morning. Friday mornig comes and crickets. From 930 a.m. all the way until 630 p.m., I had to keep reaching out to Jack in regards to the down deposit and financing part of our deal. Many times I was told that the finance manager Lester would be reaching out to me, and hours would go by until I reached out again asking for updates. Not once Friday did Lester reach out. I was adamant to get the deal done Friday since my family and I were traveling 4 hours from Louisiana to pick up the vehicle. Around 7 p.m. Friday, we finally had our numbers and the deal was going to be done. Saturday morning, I constantly notified our middle man Jack of our travel time and expected arrival so we can be in, sign all paperwork, and be out to our next appointment. As soon as we arrive, we're greeted with a handshake by our middle man Jack and waited 45 minutes until speaking to finance. Once we get to the back with Lester, we just start talking more numbers that could have been talked about on Friday if he cared to reach out. I stressed the importance of us having to be in and out, and simply they didnt care. Ended up causing my wife and I to miss our appointment and have to travel back to Louisiana in separate vehicles. With a pregnant wife and a 3 year old, that wasn't ideal. Once again, I'm sure this will fall on deaf ears, but hopefully someone excited to upgrade or get into something new doesnt have this experience of feeling unvalued. read more

One of the best dealerships you'll ever go to. The inventory is incredible and the dealership is basically a museum. Mustafa is my sales guy and he is incredible as well. read more

Seamless experience! We called on a Monday with interest and in a car we found though the Porsche website and to see if it was still available. It was and we started the process to purchase. We provided a down payment to reserve the car and flew down to pick up the car to drive back the Saturday of that same week. The staff made the transaction so smooth prior to our arrival. They had a car pick us up from the airport. The staff spent a good amount of time showing us all of the bells and whistles of the vehicle and when the financial person was ready, it just took about 10 minutes to run through the documents. We were in and out within an hour! Their followup assistance was immediate when we reached out for the paperwork that we forgot to get hardcopies of. read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

I recently visited this dealership after inquiring about a 2025 Porsche Macan demo base model that was advertised online for $59,900. Jack reached out to me promptly, confirmed the car was available, and was very pleasant to work with in the beginning. I told him I had a pre-approval from Navy Federal but was open to financing through them if a better rate was available. I also shared the out-the-door number I wanted to be around ($62,000) and details about my trade. When I arrived, we test drove the vehicle and everything seemed fine. However, the experience quickly changed once the numbers came out. They low-balled my trade at $22,000 even though the NADA value was $24,500, and without asking me, they added several front-end products (paint protection, navigation, partial maintenance) into the deal as if I had no choice. The first invoice came back at $71,000 out the door, which was almost $10,000 higher than the advertised price--not including just taxes, but padded with unnecessary add-ons. After going back and forth several times, the "final" number was still around $69,000. On top of that, the tone completely shifted. I was spoken to in a condescending manner, being told that because I was coming from a Mercedes, I needed to "understand" that Porsche was a more elevated brand and came with a "badge of honor and lifestyle." I found this insulting--I simply liked the car, but I do not define myself by the vehicle I drive, nor do I need someone implying that I can't understand the numbers being presented. What bothered me most is the lack of transparency and ethics. The car was advertised online for one price, yet they attempted to push a deal nearly $10,000 higher with hidden add-ons. I was very clear about the deal I was looking for, and rather than working with me, I was essentially told this is just "the price that comes with it" and made to feel as though I should accept it. In the end, I walked away because I refuse to be taken advantage of. I truly believe they will try to get over on the next customer who may not catch all the numbers being slipped in. For that reason, I do not recommend this dealership. Since it is privately owned, I would suggest going to a larger, more reputable Porsche dealer where transparency and professionalism are valued. read more

I had an unfortunate experience here at Porsche North Houston me and my husband had been looking for a second car for a while, and I had been eyeing the Porsche brand as I heard nothing but good things from my friends that own one so I decided to put in an inquiry online and that's how I came in contact with sales associate husna now we are text back-and-forth and schedule a time for me to come in and look at some Macans and Cayanne the Macan was not for me as it was too small, but couldn't find any specs that I liked in Cayanne so we decided that we would wait and if anything came up, she would let me know. a few months later I came in again, checked out some cars that had some of specs that I wanted, but not 100% there. so I decided to wait again fast-forward to this past month. I was looking on their website and I found this chalk panamara with red interior that I absolutely fell in love with. I text Husna and let her know that I was interested and set up a date to come see the car with my husband, I fell in the love with the car instantly and knew it was what I wanted. It definitely was on the higher side of our price range so we took some time to think but 48 hours later we text husna to send the link for the application. We filled it out and waited to hear back. We had to continuously call and check on the process until finance finally called us and let us know that they could not find any banks to finance us, we offered up some more suggestions on how we could get the deal done, even suggesting putting a significant amount of more money down and we were told that they would work on it and let us know as soon as possible we waited in the area as we do not live by the dealership and hours passed and we heard nothing. I text Husna to see what was going on with no response until after closing with a vague message about not being able to finance us and she would have finance call us tomorrow. that call never came, and I felt very pushed to the side and that they were not trying to help us and once they saw that we were a more difficult case they could care less to work with us or talk with us after months of communicating back-and-forth the customer service stopped at that point me and my husband are business owners so there are many different avenues we could have went to make this deal happen if we would've had more communication with finance or maybe a senior manager or senior finance team member we could've put anywhere from $20,000-$30,000 down and I'm not sure in what world that would not get a deal done. Austin was our finance guy, who never followed up or called us back. THAT VERY same day we went down the street to BMW North Houston and had the best car buying experience ever. In less then an hour we walked out with a brand new 2025 BMW 740i with all the bells and whistles! only 5k down, low interest rate and all our maintenance, windshield, tires/rims/brakes included in our monthly payment that was less then our target budget ! I understand the car I purchased was slightly cheaper but i dont understand how one dealership can make this experience so amazing and easy and get it done with no prior relationship and another cant ! This place is a waste of time and promises you all these things to get you in the door and when they can't fulfill and actually have to do a little bit of hardwork they just move on to he next. terrible customer service, we needed a second car so if they couldn't get it done on the Panamara a good sales consultant would try and work other options. but no not here. don't waste your time unless you just want to drop 100k and pay cash, because their finance team won't help you. Thanks BMW for getting us into a beautiful vehicle ! read more

Porsche North Houston - Same exact day they ran credit at Porsche vs bmw. God made sure I didn't make a bad decision ! - Auto Repair Near Me - Houston, Texas

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I've purchased a lot of cars over the years and seldomly have I had good experiences. Porsche North Houston was one of the exceptions. My representative, Mario Cajic, was great to work with. He was humble, understanding and demonstrated a deep knowledge of the Porsche brand. He was more of a partner then a sales rep. I highly suggest asking for him when you're looking for a new car. The dealership was fabulous and tentative as well. The entire staff made us feel welcomed as soon as we walked in. I cannot recommend this dealership more for all your Porsche needs. I traveled 3 hours to use this location rather then the two I had 20 minutes from me. That should tell you all you need to know. Thank you Porsche North Houston for an amazing experience. read more

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Thank you Mr. Washington for taking great care of my husband and I a few weeks ago. I initially visited this location without an appointment to only view cars, but I fell in love with one and brought it home with me that evening. Mr. Washington was very helpful and was very patient. Thank you again! Ask for Mr. Washington if you're interested in a Porsche! read more

Porsche North Houston - 2023 Porsche Cayenne - Auto Repair Near Me - Houston, Texas

This place it's a joke. When you are looking to spend well over 100K on a car and have to wait over 45 minutes just to get someone to assist you, then you should run and give your money to someone who actually appreciates your presence. I won't even mention the lack of customer service I received afterwords. read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

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Great experience. From start to finish it was painless. Mario was wonderful at answering all my questions. Sending an uber to pick me up at the airport and getting in and out quickly. They will have all of my business. read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

I had been wanting the Panamera for a while and decided to come in and look at the car and see if all my kids things would fit in it. I met with John Beneke and he was absolutely amazing! He knew everything about the car, and answered all my questions and concerns I had about the vehicle. He really took his time to explain the car and all it's features and I didn't feel rushed. The next day, the car was mine! John made it such an amazing experience I would highly recommend him! This is exactly what car buying should be. read more

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Walked in and was immediately ignored by Jake. Once I had his attention I said, "Hello!" And rather than responding with any friendly reply, the guy directs me to the receptionist?! Seem a good bit of customer service training and management oversight could be used at this dealership. read more

I had a great experience purchasing my car with Andrew K. I had been searching for nearly two years for a Porsche with a specific trim and options. One popped up on AutoTrader halfway across the country at a fair price (and even more options!) and I ended up purchasing it. Andrew helped allay my fears with good communication and photos and made the shipping experience pain-free. I love my car and I've driven it for over a year with no issues. Further, after an unpleasant service experience at my local dealer, Andrew went above and beyond by sending me the service records and walking me through what maintenance was performed recently and what was actually needed for the annual service. I'm grateful for his help and wish I had someone I could rely on like Andrew at my local dealer. read more

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Worst experience ever. I had to wait on 2 girls to get off the phone for 10 minutes before getting told that I was supposed to have an appointment with a lady that all I did was verify the car was still available the day before. They then made a big deal about getting another sales rep for me without making me wait while they called the other lady which I made no commitment too. I should be able to go into a dealership and be welcomed and have anyone show me a vehicle not get the run around as soon as I go inside. The new sales women came out and I asked to see the Porsche and told her I did not have much time before I had to get back to work. 15 minutes later I find her talking to a co worker playing on Facebook instead of running the keys out. She then barely showed me the vehicle but wanted to know what I personally drove over to the dealership, like she was judging me on my current vehicle. I asked her to just take me around the block and she the went inside for another 15 minutes to make a copy of my driver's license then refused to let me go anywhere because I did not have my insurance card. I had just drove 4 different vehicles At dealerships in houston without any problems the same day. Indigo doesn't give a crap about walk in customers and I walked my $90,000 sale as they don't deserve anyone's business if they are going to treat you like a inconvenience or your broke simply because you drove an older vehicle to the dealership even though I own a brand new Escalade at home. It's clear if had drove my other vehicle to the dealer I probably would have had a different experience. read more

Great experience at Porsche North Houston. Nina and the team were fantastic to deal with. Definitely a strong group that is very interested in the customer. read more

A great experience. Just moving to Texas from Florida I was nervous about having a new Porsche dealership/service experience but it as great!! Chris Brown is my new advisor and he is awesome! My nerves are settled and I am confident I will be properly taken care of when my Porsche is in need. read more

Outstanding experience here! Jorge was absolutely excellent, very thoughtful and conscientious of the purchase fir my dad he made the transaction seamless and went out of his way to make the purchase simple and easy! I absolutely would recommend him at this dealership! Thank You! Jorge! read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

I brought in my Porsche for some service and all went well. Picked up some nice floor mats and service was fabulous and friendly. But the service dept. is the tiniest dept. I've ever seen in my life. This dealership was built at the turn of the century. Time for a make-over. Here are some IDEAS for the future reno to accommodate the luxury diva driver when dropping off her car: A decent Italian coffee machine so I can have a latte or espresso, A luxurious lounge, Lots of fashion magazines, Cable TV to catch up on my cooking, decorating and reality TV shows, A valet to welcome me, A shop to buy my Porsche accessories, Tray of tasty gourmet donuts for the puppets, Drink fridge and spa water, Free WIFI, Charging stations, Maybe they can throw in a manicurist? Foot massage therapist? A massage chair? LOL I'm just saying...you find these accoutrements in the Las Vegas dealerships & the Mercedes dealership in The Woodlands so I've been spoiled. Waiting in service without some modern accommodations is a no-no. Time to step up the game. The good news is that a new dealership is in the works, but it will be a farther drive South from The Woods. read more

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Jorge Olivas is awesome in their sales department. We will always go to him first, he loves cars and it shows. Not a high pressure guy, sold us a beautiful Cayenne GTS and treated us well when we would come in for service. We often seek him out for advice when we are looking at trading vehicles. Clean dealership, high quality service. We will be buying future vehicles from. We have added a Macan and a cayman from Jorge. Always trust his judgement and insight! read more

Bought a used Shelby GT350 with about 25k(ish) miles on it about 6 months ago from this dealership. I pointed out to the salesman that both bumpers were a little flared and asked if there was any damage to the vehicle or if it has been in an accident. I was assured the car was never taken apart in the past or been in a previous accident. The carfax was clean so I took the salesman's word on it because she let me know that they did very thorough inspection on the car when it went through service. I went to a Ford dealership for maintenance just to find out that the hood and both bumpers have been repaired and repainted. Needless to say, I lost my ass on a collector car. This dealership must be running a tight ship......unreal. read more

Be aware when buying a vehicle online from this dealership. Verify you receive everything that came standard with the vehicle. Mine was missing an important item and neither the salesperson or sales manager returned any communication. The delivery promised time was also many days after the promised time. Excellent communication while trying to make the sale, very poor after the deal was completed. read more

My experience working with this dealership was top notch. My SA Jake was on top of everything and made me feel valued as a customer. I reside in Austin and was about to give up owning a Porsche since the dealership here didn't seem to want my business. When I reached out to Jake, not only was he interested in me a customer, but was genuinely excited as well. Jake represents the Porsche brand very well and would recommend him and Porsche North Houston for your purchase! read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

This review is long over due. When I tell you I will never buy anywhere else it's the truth. No pressure sales and amazing follow thru. No hidden anything and always upfront. A huge thanks to Jorge and team for landing me in the Porsche of my dreams. He understood my budget, worked with me, and handed me the keys . Some places you walk into dismiss you immediately based on what you pull up in or what you're wearing but not here. These guys and gals understand and have mastered customer service to the T. Thank you everyone at Porsche North Houston for all your work and welcoming me to a new family! Brent K read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

I asked for an oil change; no issues. When I picked up my car they charged me $600 for "annual service" that I didn't ask for. When I asked about it, I was told "we don't do just oil changes." They neglected to tell me that when I dropped off my car. On top of that, I was quoted an oil change when I called so someone is lying. After calling over five times to try and get a manager (they kept connecting me back with my service advisor even though I explicitly asked for a manager each time) I finally spoke to the GM. The GM said that they don't do just oil changes (so if you need your oil changed you have to pay their $600 annual service which the GM assured me was really necessary for the safe upkeep of your car... even though I've been to 5 other Porsche dealers who have no problem being sane and ethical and just offering a normal oil change) and that the multiple people who told me an oil change would be possible were mistaken. What a shit show. read more

Very nice new building, very good vibes and clearly right location to get a car ! That will benefit you all the way and keep you pushing in life ! Good things in life happen but some bad ones but always have to follow your life steps and keep speeding forward ! read more

Porsche North Houston - Auto Repair Near Me - Houston, Texas

Enjoying our Porsche experience here for the purchase of the Macan. Service is above our expectation and we enjoyed the tour of the limited Porsche museum upstairs within this facility! Our sales consultant Mr. Efan Hsu was very sincere, quick easy to talk to for this purchase. After the our purchase, we were greeted by the management team representative Mr. Dan Kao. Highly recommend this dealership and Efan for the ultimate worry free Porsche purchase experience. read more

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Luis Ramirez always provides the best quality of customer service. This is my second vehicle I've bought from him. The best experience I've had with sales. No pressure. No surprises. Honest, courteous, attentive, knowledgeable and upfront. Go see Luis! read more

Great experience buying a 2019 Carrera T from Porsche North Houston. Living in California I needed to trust that the dealership accurately represented the car. They did. My sales rep Ace and his finance counterpart Nina were excellent to deal with. When I arrived at the dealership (they picked me up from airport) they were ready to get me on the road for my drive home. Everyone has had different experiences with dealerships, good and bad, me included, this was definitely one of the good ones. read more

Porsche North Houston - 2019 Carrera T. - Auto Repair Near Me - Houston, Texas

Jacob in sales and Pablo in Finance were awesome to deal with while buying my 2017 718 Cayman S. They both did a great job at turning an unpleasant situation around for me (hurricane Harvey got my condo and totaled my 2016 Cayman black edition). They were easy to connect with, fun, prompt, attentive and each had my best interest at heart. They also believe in maintaining relationships after the sale by following up and making sure everything is above satisfactory for the customer. Highly recommend if you want the best Porsche buying experience in houston! read more

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To Janet M. That doesn't sound like anything myself or my wife have ever experienced there. We have purchased quite a few vehicles from Porsche North Houston and my wife has always been treated with respect from service to sales. I've spent countless hours in that dealership and have never witnessed such things. They are a premier dealership and it sounds like your comment is a bit out of reality. These are real people with real jobs that have always done an excellent job with my family. I find that comment to be completely unrealistic and I have bought 14 vehicles from them since 2016. read more

Austin dealer is terrible. They won't even return my call, when I finally showed up at dealership they acted like they were busy. But no customers were there. We wanted different color and they showed no interest in our choices. We went north houston dealership every thing was better. They offered us more for our trade and found color combo we want and price was great too. No hassles. read more

I was trying to get an extended warranty for my vehicle and called multiple times and promised that finance department would send it. That never happened. I will try to work with a manager one more time to resolve the problem asap. read more

Called in to request a compression and compression leak down test on a Cayman, they quoted me $1,200 to have the test performed (this is a $200 on average). These guys will prey on anyone who doesn't know better - avoid them if you are not savvy when it comes to vehicle maintenance. read more

I would recommend doing business with this dealership above all. Professionalism, attention to detail, and courtesy are key and these guys have it all. Billy is a good guy with a heart of gold. highly recommend these guys!!!! read more

Once again, Willie, my service advisor, and Jorge, my salesman, have exceeded my expectation! I am overwhelmed by their outstanding customer service! read more