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    Northwest Redworms

    5.0 (1 review)
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    3 months ago

    The owner is informative and friendly. He is willing to share background data and tips for the materials bought

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    Lowe's Home Improvement - Remodel

    Lowe's Home Improvement

    (68 reviews)

    $$

    Just got a call from Lowes "customer care" person. Yikes, there was very little "care" involved. I…read moregot schooled about their "policies" and every sentence started with "Unfortunately...." When she asked what I "wanted" I replied, "as a customer, to be treated with more respect." When I mentioned that I have been a customer for years and used to love shopping there, she just kept asking me what I "wanted." It was a very surreal, aggressive experience and confirms my decision to divest of this once great company...that is, if they'll let me close my account.

    I usually use HD, but decided to try Lowe's since they had cheap top soil. I placed an order online…read morefor a few items to start one of my many landscaping projects. I picked them up curbside, but when I got home, I noticed that one of the bags of sand was busted open. The way it was plastered on the side of my car, higher than where the bag was, means that the associate knew it was busted open and loaded it anyways. There was sand everywhere in my car and will never come out of the cloth seats. I took pictures and sent them to the online rep. He said I needed to return it in store and refused to process the $6 refund. I then called the store and they said they wouldn't refund it without the product. So now I have to load the busted sand bag back up in my car and drive the 30 minutes back to return it. I'm just going to return everything I purchased because that is absolutely ridiculous. Never again.

    Red Rose Landscaping

    Red Rose Landscaping

    (6 reviews)

    I don't do reviews. When I hire someone I expect to be pleased, if not I just don't hire them…read moreagain. Luis and his crew were different - fantastic!!! The job was complicated with 40 year old aborvitae needed to be remove, the 2-3 foot retaining wall that was holding them in place, replaced and a fence built. As the work began I had questions. I texted Luis and he answered with a text or a phone call almost immediately. Always with a positive solution. His guys worked hard and with concern for arounding areas. They will be back in the Spring for a sprinkler update and some pruning.

    I got a bid from Luis for the removal of a pond plus the installation of a bubbler plus some some…read morelimited landscaping and stepping stones. in the same area. His original bid was 14,500 after some additions to the original bid which was 12,500. He thought the project would take 3 days. It stretched out to 10 days as he was working on some other projects. We picked out some stones for the wall around the bubbler together. As he was still building the wall, I decided that it was too tall and big. I asked him to make it a little smaller. He was not happy to have to rearrange the stones by removing a layer and making it a little smaller. He did put the 3 layers on while I was not there. He said this would cost more money and implied I might not be willing to pay the extra. I said I would though he was less than gracious. He did not want to help me pick out plants so I went to to a discount nursery at his suggestion and picked out several plants. His total price with discount was 285.00. He added a larger dogwood to the area and charged me 250.00 for it. I paid for 2 other plants for which he did not reimburse me (small Japanese dogwood at 89.00 and a Sundowner New Zealand flax at 49.00. His original bid called for soil amendment in this whole rather small area. He wanted to throw down bark dust to prevent weeds instead of the soil/mulch he had originally quoted in the bid. I said no and they put down the proper amendment. The workers left a large amount of stones and debris that I had asked the to remove before putting down the soil amendment. the job was very uneven and they did not put down a consistent layer down. I did not get a chance to review his work of a full day as I was not available that day. When I came home in the late evening I found that he had "finished" the job and my husband had OK'd it and the 1,500 extra . He put a lot of pressure on my husband to pay him that very evening and he cashed the check immediately. I called him later and asked him to clear some of the stones from the beds and embed the stepping stones. He told me my husband had OK'd it and he did not plan to come back. He told me I was a person who felt privileged and he did not want me to call him again as I would never be satisfied. I feel that Luis feels he is privileged one and that he can get away with cutting corners at will. He was quite disrespectful with me. Luis was a poor communicator and did not want input from the client as he thought he knew what was best. My husband and I are 81 and 84 and can't remember when we have ever treated this way by someone who agreed to work for us.

    Big Trees Today - Our trees are grown on large display aisles. Flowering Trees

    Big Trees Today

    (61 reviews)

    $$$

    We had taken out a number of trees in our yard and wanted a large tree that can be a focus for the…read morefront of the house. It was wonderful to be able to call Big Trees and set a time to see their trees. Daniel took us around and also helped us as we considered several types of trees. We determined that a Somerset Red Maple would be large enough and that it would be relatively easy on yard maintenance. The tour helped us decide that we really needed a tall (30' feet) to enjoy in the next few years. Big Trees was excellent at setting up a date and delivering the tree. It was amazing just to watch the equipment as they dug the hole and planted the tree (see pictures). Now we just need to follow their directions. Felix and the staff planting the tree were easy to work with. They helpled take down and reinstall part of our fence and they cleaned upt he site very well.

    Today my wife and I got our new Japanese Snowbell tree from Big Trees Today, the very one we picked…read moreout in person at their large nursery property out in Hillsboro. We could not be happier! Not only was the selection and variety of trees fantastic, the professional advice we got from beginning to end of the process was on point and so helpful. From the initial visit being driven around the property on a golf cart to find the right tree, to the foreman's pre-planting visit, to the planting crew themselves, the entire experience was flawless. Everyone we encountered from BTT gave amazing service, had good humor, excellent communications, and took an above-and-beyond approach. Our new tree looks amazing and we are truly over the moon about it. Cannot recommend this company highly enough!

    Northwest Redworms - homeandgarden - Updated September 2026

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