Pros from start to finish. Max, the estimator, called to verify several items in my signed contract which I ended up amending; scheduler Cici delivered both doors faster than promised; and the installers Juan and Brian were friendly and clearly cared about doing the best job possible. Most importantly, the doors are beautiful and exceeded my expectations. read more

Northwest Shower Door - Glass & Mirrors Near Me - Seattle, Washington

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our shower door needed adjustment because the sweep was rubbing and the door didn't close all the way, one glass company came out but wasn't able to correct the issue David at Northwest shower arrived on time, recognized the problem and fixed it on the spot. David is a true professional. I would strongly recommend him read more

I am very happy with the shower door and surround that David Greer and his employees installed and would highly recommend this business. David, a nice and pleasant man, came out, measured my new shower area and presented me with various options from types of glass to type of doors and more. An install date was scheduled and the friendly crew that came out was quick, and, they cleaned as they worked . They asked for my input, gave me options and did a beautiful install. The pictures I am including are immediately after the crew left so there's still blue tape and stickers on the glass. I showered a few times and discovered that I needed a tweak to the install to make the shower more comfortable for me. David came out and made what I was asking for happen. Along with the quality product and excellent install, the people at NorthWest Shower Door are very communicative and accessible, making working with them easy and gratifying. read more

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Perfect from start to finish. Called NWSD after two other companies did not pan out on insurance coverage and / or reviews by past customers. Contacted by phone, Dave showed up a bit early (yes!), measured & discussed options for the master shower, figured as long as he was here, would have him look at the 2nd shower as I wanted to replace it at a later time due to budget - he made time to do that as well. He was also very Covid aware, wearing a mask, which I hadn't experienced from the other companies - thumbs up! Received the quote back in less than 2 days, everything we discussed (glass type, frame type, installation/haul away) was captured in the quote. Checking their reviews - they seemed to have the kind of customer service that matched not only what I experienced in the quote/bid process, but in follow up as well. After reviewing both bids, decided to do both doors @ the same time and they accommodated my work schedule / time off to accomplish that. Appreciated it! The 30 year old doors that stuck, leaked and were missing interior handles are no more! What a beautiful difference - the new doors are semi-frameless, and can be opened/closed with one finger and there's no more squeaking as they open or close - silence is golden. I love that the handles are drilled through the glass, the rain pattern of the glass is beautiful as well. They showed up on-time for the installation, they cleaned up everything as they went and were done with both shower door installations in 3.5 hours, leaving documentation of the glass treatment as well as instructions on removing the painters tape on the sweeps and when we could use the showers. They have been a joy to deal with (quote to down-payment to scheduling to installation) and am impressed with the professionalism and courtesy I was treated with. Would not hesitate to recommend them to anyone based on my experience. read more

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I'm super happy with how my shower door turned out! The owner and his crew are friendly and knowledgeable and the door was installed within the expected time frame. read more

Northwest Shower Door - Glass & Mirrors Near Me - Seattle, Washington

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I e-mailed these folks re: Installing a glass partition for my bathroom. 1 day later they got back top me and said their guy Max would get ahold of me, he never did. Six days later I re-inquired and they replied 1 day later saying "Apologies Vern. I'll follow up with Max to see where he's at". Still nothing, 8 days into this endeavor. At this point I'll be looking for another company to work with cause I want to get this done. They may be really great at installing glass. Sadly I will never know. read more

I must say this business is a 1st class bathroom door and installation business. Recently I remodeled my bathroom & shower,. After many viewings of potential company's I ended up purchasing my shower glass wall & door here. NW Shower Door provided everything a person could expect when dealing with a contractor. Great pricing, quality merchandise and 1st class service. I was impressed that the owner personally came out and measured and installed my door. He had to make second trip for minor adjustment but he was efficient and curtious to my time frame and offers discount for cash (deal). Would recommend the outfit to anyone getting ready to remodel or outfit there bathroom. Thanks for making it so easy to do business with you! read more

We first used NW Shower door 14 years ago and have used then 3 times since for custom doors and a shower cubicle. Dave and his team are great and know what they are talking about when it comes to shower doors . The after sales service is second to none I happily recommend them whenever I get the chance read more

Dave is the owner who came to fix our shower door which was scraping the stone surround. He came equipped with proper tools and took more than 30 minutes to change the alignment of the door to function normally without scraping. It was one of the most pleasant experiences I have had in a while to watch someone exercise his or her craft in a meticulous manner. He also explained how the original installation in 2003 was not done properly and why it was not practical to fix it now. We now have a functioning shower door and much appreciation for Dave's work. I highly recommend Northwest Shower Door for any installation or repair of a shower door. read more

We recently had NW Shower Door install a frameless glass shower door in our master bath. Dave came out and did the measurements, and after paying 1/2 the price they ordered the glass. When the glass arrived they sent 4 workers out and it only took them about 2 hours to install our beautiful new glass enclosure. We were VERY impressed with the professionalism, quality, and fantastic price we received from this business, and would highly recommend them for any work you may need done. They were a pleasure to deal with from start to finish, and we now have a fantastic looking shower for less than the competition bid. Thank you Dave!!! read more

Northwest Shower Door - Beautiful new frameless shower enclosure (pic 1) - Glass & Mirrors Near Me - Seattle, Washington

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Okay, so based on having my shower finally completed... I'm raising my origami one star to three stars. The shower looks fantastic. It looks expensive. They'd have gotten a full 5 stars from me if the shower glass had been installed on time, without the errors in measure/entering into computer. I would use them again for a second bathroom but would seriously hesitate if there was no back up shower in my house. read more

Northwest Shower Door - Glass & Mirrors Near Me - Seattle, Washington

We were fortunate to work with David on several occasions. David takes great pride in providing the best service in the industry. He is highly knowledgeable, his job is always excellent and he is an absolute pleasure to work with! It is a rare combination to find and we really appreciate David's expertise and being able to work together over the years. I highly recommend David and his crew. read more

Dave and his crew did all the doors and kitchen backsplash in our new home recently. Their showroom was great, selection broad, and friendly. They delivered when planned and installation went perfectly. Recently, one of the doors was rubbing due to change in a wall due to the hot sun on that outside wall. Dave happened to be nearby, but he managed to get to us THE SAME DAY! Not only did he adjust the door just right, but he went through and adjusted all the others while he was there. We would use them again in a heartbeat! read more

I cannot say enough good things about Northwest Shower Door. After extensive research, I decided to have them install a new shower door on my remodeled shower. Not only were they extremely detailed and accommodating along the way but they provided a flawless install. After a while, I ran into an issue with one my hinges and they went over and beyond to ensure that I was taken care of. Not only are they true craftsmen, but they stand behind their work. Highly recommend! read more

I got a few estimates for what I needed, Northwest shower door was not the cheapest but seemed very professional. Their installers were amazing communication from the front office was poor. upon installation, one of the doors was incorrectly made and I was told someone would call me to arrange for the installation. No one called so I called them after a few days. No apology was made. Again, delivery hadn't happened and it seem like a long time delay so I called again. I was told they could install it in a day or two but unfortunately they had promised me the first appointment of the morning but couldn't honor that. Again, no apologies. I later called and talk to someone in charge who is very apologetic for the treatment I had received. I am very happy with the products I chose and again the installation team was amazing. read more

Outstanding customer service, product expertise, and professional installation. The entire process from initial contact by email inquiry about the company, to the final product represented by a beautiful and elegant glass shower, was seamless. I am sure this single item will increase the value of our home many fold! : - ) Company staff from completing the estimate, measurements, and installation wore masks and strictly followed COVID protocols. They were respectful of the home environment; wore shoe coverings and provided floor protection for the installation area. And, finally, I totally agree, the NWS representatives are the "Nicest people ever!" read more

Northwest Shower Door - Glass & Mirrors Near Me - Seattle, Washington

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NWSD did a flawless job with our custom shower enclosure, and are the NICEST people ever. There had been a misunderstanding about what kind of shower enclosure we could have and we ended up with metal frames which was not my dream. But the owner went above and beyond to make sure we were taken care of, and were making an informed decision. read more

From start to finish - NW Shower Door was great to work with. Carrie (sp?) walked through the showroom and helped us make glass & hardware choices - giving us great advice. Then Mike (who might be the most patient man alive) - checked in on our bathroom progress week after week. (The tiling needs to be completely finished before they come out to measure for the doors and we took a LOT longer than we planned.) He even led us to save some money and make a much better door handle choice. Then - the installers who came out were talented, patient and very professional. Turns out one of the pieces was the wrong glass - and Michelle ordered a replacement right away and we had it installed about a week later (MUCH earlier than I thought it would be - yay!) and without another install charge. One of the things that tends to impress me the most about a company is how they work with a customer in situations where something goes wrong (for whatever reason). NW Shower Door employees, to a person, were professional, responsive and just great to work with. I HIGHLY recommend them!!!! read more

The negative reviews all seem to revolve around someone not getting their door as quickly as they had hoped. These are custom made pieces of glass cut to fit your specific space. Anytime you are dealing with the manufacturing of custom items, there are numerous people and moving parts involved in the production process. You are not ordering an item from Amazon Prime folks !!! I have had 2 shower doors installed by Northwest Shower Door. One was ready for install ahead of expected, and one they had to wait for a part from a secondary supplier. Nothing anyone could do about that. They called and let me know as soon as they realized they could not meet their "tentative install date," and then they re-scheduled the install as soon as the part became available to them. I highly recommend Northwest Shower Door. read more

We really enjoyed working with NWSD. They did a great job on our project and we would recommend them to our friends.

We had a glass shower door installed recently and the process went great. We called and scheduled an appointment with them and they came to our house. They took all the measurements, walked us thru different options, and allowed us to customize the order to our needs/wants. We were able to customize everything from where the door would sit, height/opening at the top, handles, clamps, glass thickness, treatments, etc. After they had everything fabricated, the installers came. They put blankets on our shower floor and bathroom floor, installed everything in one quick visit, cleaned everything up. They also walked us thru how the seals would work, how to clean the shower doors, etc. 24 hours later after letting things dry we were using our great new shower door. We went direct and the cost was less than what our contractor was going to charge us, and we got a customized experience getting exactly what we wanted. read more

Northwest Shower Door - Custom shower door, 24" door. - Glass & Mirrors Near Me - Seattle, Washington

Five stars for these guys. We stopped at the showroom to get an idea on kinds of class, fixtures, how long the doors take to make, and most of all- what they cost. They're one of the few places open on Saturdays. We provided some rough details on what we were looking for and were told the quote would be ready in a few days. Sure enough- two days later the quote arrived and it was in line with what we thought it would be. We asked for a small discount- which they gave us. Their price was better than other companies- and a LOT better than Lowes, Home Depot etc. Cesar came out to do the measurements and promised the glass would be ready for installation two days before Christmas. His team showed up promptly on 12/23 for the install- which took about 3 hours total. The door looks great, the install guys did a lovely job (very clean, not loud at all)- and we feel the new shower's total cost was very good value. These guys are honest and hardworking. I would absolutely use Northwest Shower Door for another project. They are a great local business. read more

My contractor recommended Northwest Shower Door so I headed down to look around. I was met by a nice woman that was vague and did not offer any advice. She did give me a card to call so I called and left a message. It was a horrid experience as the sales man was combative and wanting to not show up. I am remodeling three bathrooms and this was the first one done. He wanted to make sure he did not have to come out twice to do the bid if we weren't ready. I told him my contractor told me to call so I suspect we were ready. He just would not stop talking over me and telling me how many quotes he does when people are not ready. I really wanted to use these guys but called another company and was treated like a customer not like a job that you hate. read more

My elderly parents bought a shower enclosure from Northwest Shower Door to complete a bathroom model to celebrate their 50th wedding anniversary and host 10 family members from around the world. Dave said it would be 3-4 weeks to installation. After my parents paid under that agreement and waited 3 weeks, they called to find installation won't happen until almost 5 1/2 weeks. This is after the "big day" which was disclosed at the measuring phase. My parents will have to share their main bathroom with 10 guests as they celebrate their anniversary thanks to the delay. Shame to take advantage of them and ruin what should be a happy family event Northwest Shower Door. read more

I highly recommend this company. Dave recommended a repair, rather than replacement door (which I thought was needed.). Within the week, he had located repair parts, scheduled a time for Gabriel to come and handle the work and all-in-all saved me hundreds of dollars. I have already recommended to several friends and will call them again as needed for other projects. With a 70 year old house and many home repair projects, I understand honest and efficient work. Great company to work with.Thank you! Joanne O. (1-19-21) read more

NW Shower Door installed a glass shower for us, and it still looks like new over 10 years later! This is a great locally owned business. They stand by their work in both small and large projects. read more

We are very pleased with our new shower enclosure. It is perfectly fitted to our space. It was installed as promised and in a timely manner. The two installers were great! They arrived on time and were able to answer all of my questions making sure I knew what was happening at each step of the install process. They took time to explain what to expect and wrote down the timing for the next few days while it dried and set. read more

R.L. I feel your pain! My experience almost mirrored yours! I too had high hopes based on the reviews and a recommendation by a friend. Like you, we wanted to give a local company the business rather than a big box store but the delays we experienced didn't endear us to using them again. We started the process on 9/15 with a request for an estimate for a new shower door. Dave (the owner) called us on 9/17 & dropped by the house to do the measurements and indicated we would get the estimate emailed the next day. A week later on 9/24 I followed up and the gal (Tran??) in the office couldn't locate it but would check on it and call me back. No call! I followed up again on 9/29 and the same gal answered and said she would check with Dave and call me back. Isn't that what she told me last week??? The following day Dave called to stop by to re-measure the area. Fortunately we are retired and can be available at the last minute. Dave's a really nice guy and recalls taking the measurements and evidently there was some computer issue at the office and our original worksheet was lost. We received the estimate via email the following day and we signed the contract to do the work on 10/3. We were told the door would take a couple weeks which we were fine with since we were heading out for vacation for a few days. We returned from vacation on 10/16 expecting a voicemail about our door. Nothing! I called to followup on 10/21 more than a month after I had started the process and to my surprise (or maybe not) the same gal told me she would check with Dave and call back. Later that day Michelle called to inform me that the door hadn't even been ordered!!! She had no excuse and accepted the blame. At that point if I hadn't invested all the time and effort I would have cancelled the order but who would be inconvenienced? Certainly not them! I decided to just get it done but will never go there again! The order was expedited and the install was done on 10/28. The product is great but the experience with the office left a lot to be desired. You almost get the impression that your business isn't important to them. As RL mentioned no offer to compensate us for our trouble was tendered and I felt I shouldn't have been the one to ask. We also have a couple other projects in mind at a rental we own but we'll continue to shop around. read more

We just got our frame less shower install and it is beautiful. It was an easy process and we enjoyed working with NWSD. Prices and quality were good. Remodeling is a long, difficult process, it was nice to have one thing go as expected! Thank you. read more

I had gutted and enlarged my master bath swapping a tub for a tile shower with swinging door and adding a huge mirror with cut out for a wall outlet. From start to finish, the process of having measurements taken, scheduling and installation was a breeze. Everyone I dealt with at NW Shower Door was professional, friendly and dependable. I'd recommend Northwest Shower Door to friends and family in a heartbeat! read more

David is the owner of this company and he did an outstanding job. He fixed a problem we were having with our shower door and I want to say many thanks to him and to the company. He's very prompt, professional and he fixed the problem in a timely manner. This is a very honest and reputable company and I highly recommend them. I would definitely use them if I need another shower door installed. read more

I had the best experience with NW Shower Door, from start to finish. I basically take two showers a day now just so I can admire it. If we ever upgrade another bathroom we will definitely be giving them a call. read more

Northwest Shower Door installed the shower enclosure in my bathroom some years back. Over time, one of the panels had come undone from the U-channel attached to the wall. David (owner) was quick to head through to reseat the panel, realign the door, and grease up the creaky hinges. Standing by the work that was originally done is truly impressive. It's rare to stumble upon a business these days that operates with this level of integrity and professionalism. Shower enclosure is like new. Working with David was a true pleasure. read more

NW Shower & Door is a fantastic company to work with, they back their products 100% and offer amazing service!!! I highly recommend NW Shower & Door! read more

They installed two frameless shower doors. I couldn't have asked for a better experience and will certainly use them for my glass needs down the road. read more

We needed to replace two pretty standard shower doors. NW Shower Door got back to us pretty quickly after a web inquiry to set up a time for a visit. We had a nice man come in and emailed a quote quickly. After a little back and forth with the office, we got a contract and estimated date in about 2 weeks. They ended up being about 4 days post estimate but the 2 gentlemen that came in to do the installation were really good, considerate, nice and efficient. Good job. read more

NWSD did a beautiful job on our frameless glass shower door. Great quality fabrication and installation. Their rep who did the measurements & estimate, Dave G., was terrific to work with! He was very professional, helpful, and offered great advice. NWSD was a good choice for us! read more

Short Review: Do not go with them! Horrible customer service, extremely rude, and incompetent. They represent everything that an unprofessional business is. Whole Experience with NW Shower Doors: NW Shower doors do not know the meaning of customer service. When I ordered my shower doors, I was told I would receive an estimated time of arrival the next day, though it never happened. After many phone calls to the store, inquiring about when they expect the shower doors to arrive, I was not told a straight answer, noting that they are unable to tell me because their vendor has not told them yet. (can you call to find out?) Three weeks later after the 5th call to the store, they stated it would be arriving perhaps within the next shipment but if not, a week later. This meant another round of phone tag seeing if it arrived before driving to pick it up. When I came to pick it up, they did not tell us that it would come unpackaged, with the glass exposed and no protection whatsoever. They told us we could dumpster dive for some spare cardboard in the back (which was full of big metal staples) in order to make sure it would arrive back to our home safely. I asked if we could use some of their packaging saran wrap. No. Also, no help with carrying out the doors to the back. We are very disappointed, spending about $1000 on shower doors. Been in the construction industry for years, and can't remember the last time I received such horrible customer service. Now we have to go to a local hardware company to purchase protection because of this crappy service. UPDATE: It turns out they decided to put the door opening for the left side, while we needed a right side opening. This mistake from them could have been prevented with a simple phone call to ask. No where on the invoice does it ask to specify this information, and NW Shower Doors should know their product enough to REALIZE that they need this information in order to make custom doors. Their solution was to send out an installer to have the shower doors flipped upside down, and think that no one would know. Flipping the doors upside down would have the mark on the glass in the middle at eyesight. It is unfair that I am paying FULL PRICE for doors that ARE INCORRECT. This describes their level of acceptance, which is very low, and THEY CANNOT CLAIM THAT THEY PROVIDE FIRST CLASS SERVICE. Aside from righting the situation, Michelle, the office manager, is extremely rude and condescending on the phone. She is very unhelpful and fails at customer service. She is the one who asked us to dumpster dive for the cardboard to protect the glass, and berated us over the phone. Dave, the owner of the business, is equally incompetent in the way he handled the situation. He apparently refuses to take responsibility for his employee's lack of training to be able to converse and obtain all the necessary information needed to deliver the correct product. In addition, it doesn't seem to bother him at all that he has a dissatisfied customer, and his solution is to flip the doors instead of providing the correct one. Therefore, this solution only benefits him, instead of what is right. It is apparent that his attention to detail is very low, so if you are thinking of hiring this company to do your showers, you can never know whether your product is how it is supposed to be. You can expect them to always cover their tracks, lie & cheat their customers. read more

Went to their store last Tuesday to inquire about a new shower door and installation. The lady that worked with us was nice enough, however she really didn't seem to be up to date about the shower doors we were considering. She did take our name and e-mail address and indicated she would have a starting estimate for us within 2-3 days. It's now 7 days later and we've received nothing. Disappointed. read more

Paid over $1800 for a shower door that took over 2 months to install. When they first sold me the shower door, it was promised to be installed in 4 weeks. After we signed the agreement and paid, they never scheduled our install. Every time we called, they had to "check" on production. The office staff was rude and just kept delaying our install date. Finally, install was to happen 7 weeks from the original purchase date. And even then, they couldn't get it right and had to come back a couple more times to get it installed. read more