Great quality and knowledgeable staff. They have a showroom by appointment that has a nice selection of high end doors and windows. So many options. Carl is a professional and be the guy to ask for. read more

I stumbled into WD&M by accident, but there's no such thing as coincidence. I talked with Billy who gave me all the information on bifold doors and we ended up purchasing a 9 ft bifold. He set expectations with us on delivery times, pricing and install details. He then made himself available for a whole slew of phone calls, sent over specs and additional information whenever we spoke and helped bridge installation gaps when they arose. I could not be more happy and complimentary of Billy's expertise, candor and overall patience. We're so grateful to have had an opportunity to work with you! read more

Windows, Doors & More - 9ft bifold post install - Door Sales/Installation Near Me - Seattle, Washington

Unbelievable story to share. I ordered a replacement window screen from one Mike Sakamoto at this company in December 2021. He took my order, contract and all, and then proceeded to tell me for over a year and a half that my order was coming just delayed. First, covid production backup, but then in 2023, it was scheduled in March, on the truck, any week now, etc. until I called his sales manager Carl to find out there was never any order! What kind of a salesman lies to a customer about an order for fun? Carl didn't honor the order so I think this company earns no stars. Got my screen one month later from another company. read more

I love my home, but I didn't love my original 1950's style windows. Thanks to Windows, Doors, & More, I was able to completely redo my entire house with beautiful, energy efficient, double pane Milgard windows produced here in the Pacific Northwest. Now I enjoy QUIET from all the chaos and construction going on in my neighborhood. I no longer feel the draft from outside when sitting in front of my window. And I can't wait for the energy bill savings both in summer and winter. Don't wait. Buy yourself some sanity today with Windows, Doors, & More. Their professional install crew makes it easy, clean, and fast and the cost is well worth the investment in your home, your sanity, and the environment. I should have made this investment years ago! Five+ stars for Windows, Doors, & More. read more

Windows, Doors & More - We love our new windows! - Door Sales/Installation Near Me - Seattle, Washington

Great experience working with Jeff Grant to evaluate replacement of 35 windows! He was both patient and responsive - recommending where using a higher grade product would be a good investment and other areas where I could save money on the project. Their team of installers was also one of the few willing to work on my tall and hard to access house - so highly recommend reaching out to Windows, Doors & More and specifically Jeff for your renovation project. read more

Poor customer service. No follow up on a failed skylight after several emails and texts with sales person. Guess after 8 skylights on a 2 million house their job is done. read more

Dealing with a damaged custom window that completely derailed my remodel schedule. Trying to get some help repairing the damaged window but getting more excuses about the supply chain and how minor the damage really is. Hoping they come through but I'm not too confident based on my recent interactions with the company. We'll see. read more

Terrific experience working with Jeff Grant on a complicated quote for windows. He was very knowledgeable about the product (Loewen windows) and made helpful suggestions that were tailored to our specific project. Also very quick response times. This is our second positive experience with Windows, Doors & More. After our first purchase in 2013, we had a problem with a window crank, they helped us out immediately. Definitely recommend working with this company - maybe ask for Jeff to help you on your project. read more

Wow, I am surprised by the reviews. We've purchased doors (outward swinging French doors - Therma-Tru Doors) and windows (Anderson 100 Series) from Windows Doors & More and have had good eperiences with them both times both times. Their prices were better than Home Depot and Lowe's, and for better quality products. We've worked with Chris Hall. He and Marjean Jackson always back to you ASAP. Ask for Chris next time you are in the store. He and Marjean use email so it is really easy to communicate with them. -Louis read more

these guys are top notch. Always very helpful and good pricing. Trent Jackson Tradecraft Builders LLC read more

Horrible...HORRIBLE salesmanship. All I heard was how difficult and expensive it is. Very frustrating - after stating several times that we were aware of the cost, and fully aware of what it involved - simply needed someone to come out and get it done, all we heard were excuses, reasons, wimpers of difficulty, and complaints on how it will most likely include 'blah blah blah... Don't waste time with these guys. read more

My review is on its way. After the salesman hung up on me after a heated conversation about confirming with the contractor, (homeowners request to company for accuracy) that never happened. My client has 3k into 2 doors that can't be installed. Let's see how the company will redeem the situation. Then Rickard construction and design will give a review. The review will include names and quality of product. As of now, not happy. read more

We went here for our first visit to gather information about a couple of projects. We worked with Mike and he was very helpful and provided the information for us to continue to evaluate our options. We will be back to discuss more questions with them. read more

Terrible salesmanship by the owner. Came prepared with floor plan and list of 10 interior doors I need for a new construction and was told that if I don't know what doors I want he can't help me. Their website says: "Not sure where to start? Contact us today for a no-pressure consultation session." It was obvious he was not interested in my needs. Other sales people did not look busy either. read more

I am writing this because Windows Doors & More (WDM) apparently contacted DEX Online to have them delete the review I'd posted there. In any case, it's gone. Prior to that, the owner, Rick Locke, figured out my identity, contacted me by email, and made the following statement: "First of all I apologize that it took so long to respond to your initial inquiry. We should have responded immediately and provided a range of solutions including having parts sent to you so you could fix it yourself. Being non-critical (no safety or weather intrusion issues) coupled with being geographically removed from our day to day service area caused your request to be delayed. Nick [WDM field service manager] was waiting on an opportunity when he would be in your area to minimize the cost to you. While I admit that our delay shows poor customer service in your case, I can assure you that your situation is unique. Is there more to the story that I am unaware of that resulted in such an extreme statement in your review urging other customers to not do business with us?" My response: "Thanks for your explanation. I recognize the problem with the location. The delayed response wasn't the main issue. It was [that] I asked Nick to explain how he charged for service calls (three times) and he never answered my question. He did try to arrange a service call and minimize the cost, but without that answer I wouldn't have wanted him to come out. (I have had bad experiences with service calls resulting in significant added charges.) " In my original review, I said I was very happy with the Loewen windows and other items we'd purchased to install in a new house. The WDM sales people were helpful at that time and everything went smoothly. But 8 years later, one of the casement windows no longer opened due to a broken internal gear mechanism. The Loewen warranty was still good for parts but not labor. I called WDM and explained the situation. They were very nice on the phone and took all the relevant info, promising a service person would contact me within 48 hours. Nick eventually contacted me (by email) but it was well beyond 48 hours -- more like a week later. He explained that since the house was located outside their normal service area, I would either have to wait until they had another job nearby or pay an extra travel fee. He also quoted $150 for a "service visit". All of that seemed reasonable and I could understand the delay, but I was worried about the possibility of extra charges, as noted above. When Nick failed to respond to multiple emails regarding that issue (and he had contacted me that way so it wasn't as if there was a problem with the connection), I contacted Loewen. Their in-house rep was great, explained how to open the window (which was tricky), diagnosed the problem once I explained what was happening, and shipped the parts by UPS air. My cost: $0. So was my original 3-star review pointing out this contrast in customer service an "extreme statement"? read more

Very friendly even though we were somewhat bargain shoppers. Showed us through their fairly small stock of random seconds in the warehouse and we found some good deals that will work for our basement remodel. A very positive experience. read more

Killer products. I've purchased three doors and a couple of windows from them now. The best is the glass slider with a retractable screen and a floor bolt. It's totally secure and looks fantastic because you never see the screen unless you want it attached. Also pops right back in when someone (inevitably) is walking backwards out to the bbq and walks through it. Also, a local Ballard business which is always a plus as far as I'm concerned. Have had great experiences with them. read more

I spoke with Sherry Byers. She provided excellent customer service and sent a part for free. They go out of their way to help . Like back in the good old days, when businesses actually wanted customer satisfaction and patronage. Thanks Sherry. read more

I came to Windows, Doors & More today, not to buy a new window, but to gather some info regarding how to fix my window that has water leak problem from rain. I was greeted by Kaelen who was very nice and patient explaining to me what would be the potential cause and fix to this problem (by properly installing flashings) after I showed her pics of my windows. She also gave me info regarding STC Rating (sound transmittance rating) for sound-proof windows that I am considering to purchase. Although my trip was mainly for info-gathering (and not to buy anything), I really appreciate all the help Kaelen has provided. read more

Jimmy B was really knowledgeable and helped me decide on the best approach to replacing two French doors in my master bedroom. The pricing was better than Home Depot or Renewal by Andersen, even after their bogus discounts (buy xxx get one free, free labor, end of year, etc). I was able to DIY the Anderson A series doors and the look great! read more

I was looking for a quality, solid core door and got a reference to Windows, Doors, and More from an architect friend. I wanted a wood veneer that required a special order as nobody carried it in stock. I dealt with Rick Locke, who I later found out was the owner. He was able to get it for me faster and at about half the price of the other company I got a quote from. I'm familiar with building materials, and the door I got was first quality. Rick was a pleasure to work with, very responsive, and good at keeping on top of the order. Their showroom is very nice and clearly deals in high quality products. I see that there are several not very good reviews on Yelp for this company from several years ago. I should point out that Rick bought and took over this company relatively recently, so people thinking of doing business with this firm should not be put off by those older reviews. Under Rick, this is a different company, and I have no problem recommending it highly. read more

I took time off to go into their showroom in December looking for Trustile doors for a home project. I was told to talk with Patrick Boyle and I told him what I was looking for for my project. He made a few phone calls while I was in the office but was not able to speak to anyone. He promised me that he would get back to me within a few weeks with an answer to my question and a quote for my job. Four weeks later, I had heard nothing. I contacted the door manufacturer myself, obtained the information Patrick was supposed to get me and the I contacted Patrick again and told him exactly what I wanted. He again promised to get back to me with quotes for my job. He never communicated with me. I was so frustrated I went with a competitor and bought the product I wanted. I don't know if it was because I am female or because my project was too small for them, their lack of responsiveness was appalling. read more

I guess don't bother going there if you aren't planning on spending $20K+. I am planning on replacing half the windows on my house, went there for a quote and they were friendly and said no problem. After at least a week I followed up, and they had "lost" their notebook with the measurements. I sent the measurements again, followed up after another week, and a month later still no quote. Maybe they pay more attention to mansion owners or something, but apparently they don't want my business. read more

My husband and I just completed a lengthy search for windows. The process completely changed our perception of Windows, Doors & More. First, they are one of the only window dealers in the greater Puget Sound area with a show room open on Saturdays. Most window dealers have banker hours and cater to contractors. But when making a significant investment in windows, now and for the future, we thought it was important to see different options. Our experience with W,D&M this time was great. They get extra kudos for having Saturday hours. They do cater to contractors, but our consumer experience was very positive. Both Kevin Couts and David were helpful, patient and responsive. They have a great selection of windows spanning multiple price points and styles. We chose Loewen and both Kevin and David were able to explain the difference between Loewen and products at a lesser price point credibly. We ordered 3 windows for a remodeling project and will be ordering the rest of our windows there when we move into future phases of our project. read more

Terrible customer service and not just by one employee. Bad follow up even when prompted. We were going to order multiple windows, and they fell short on a number of chances. read more

Customer service is in the sewer. They are more worried about making a sale than getting you a product that actually works well for you. Sales staff is exactly that- they will sell you anything they can and tell you everything will be taken care of, then when it doesn't work, they won't do anything to help you. I agree that their products are great, but dealing with people who don't know how to work with customers is not worth it, and makes it very difficult to get the right product. Amazing that a shop in Ballard is so poorly run. read more

Don't waste your time. Terrible service and unprofesional sales staff. I should of listened to the previous posts.

Windows, Doors and More are fantastic!. Their associate, Carrie, was quick to respond to our inquiry and was professional, courteous, and very helpful from beginning to end. Their workmen, Alex and Roman completed the project quickly and cleanly. Our new windows look great! I recommend Windows, Doors and More with out reservations. read more

Sent a email request to Windows, Doors & More asking for a quote; in a short time (same day) Eric sent an email back with a quote and followed up with a phone call. Unfortunately, we didn't go with Window, Doors & More, but I would recommend Eric for his prompt reply and willingness to serve and we will continue to call on them in the future. Thanks! read more

I bought windows about 8 years ago and the staff did a great job. I was so impressed that when I needed new doors, I hired them as well. The door staff appeared to be doing a good job, but I noticed that there were still small nail holes in the door frames. I asked them to use a filler and they said they did not bring any, that I needed to do it. Not what I would have expected. The window people filled the nail holes and did a professional job. The door people were lacking in professionalism and had a poor attitude. I would not recommend them again! read more

Absolutely horrible! They make you pay in full for your order and then deliver faulty product. I could have been patient with the replacement process however it's been four months and three days of scheduling around work to receive the new windows. The first time an appointment was scheduled but new windows were never ordered. The second time the windows were ordered but in the wrong size. The third time the windows arrived yet once again, faulty. Do not do business with this company. read more