I met with Dr. Matthew Hinsley after determining I had an overactive parathyroid gland which caused…read moremy calcium level to be too high. Dr. Hinsley removed the parathyroid gland and my calcium is back to normal. Other than a sore throat from the breathing tube I had no other related pain or discomfort. Throughout the procedure process I was totally informed and I can't speak highly enough about Dr. Hinsley's professionalism and skill. The only reason I am not giving 5 stars is because when you call Central Oregon ENT it is rare you can ever talk to someone. You end up in an extensive phone tree which results in leaving a voicemail message which the robot says will be returned within 24 business hours. That rarely happens and you are lucky to ever get a call back. Thus, you end up calling again and going through the same routine.

I needed a refill for some ointment for my ear canal, they wouldn't refill it without an…read moreappointment, I went in just to get the refill but the doctor looked into my ear canal before she ordered the refill it took about two minutes and got a charge of about $300, my insurance paid for some but I feel the charge is outrageous. Plus the doctor ordered the wrong ointment which I had to pay for then had to pay again for the correct ointment. They care more about the money than care for the patients. I'll be finding another ENT in the future

Dr Villano provided excellent care for our loved one. The atmosphere was positive and it helped a…read morelot.

This office is very clean and professional. I found the staff down to the people answering the…read morephone to be extremely friendly and down to earth. I felt comfortable from the moment I stepped in the door! What made me impressed was that they offered treatment plans that were affordable Doctor Villano was very down to earth and listened to my concerns. I felt no pressure and I am looking forward to my treatment! I highly recommend him. He does outstanding work

Doctor made a weird comment about porn within 2 minutes of entering the room. Super uncomfortable?…read moreI did a rhinoplasty consult and he just did an edit on the computer and it wasn't clean or able to be emailed to me. I ended up asking for a refund because I did not want to move forward with the surgery here.

I wish I could give NO STARS as this doctor doesn't even deserve a one-star rating. I saw this man…read moretwice because I could no longer get an air flow through one of my nostrils. The first visit lasted less than 10 minutes. He acted like he was in a hurry and blew me off. Instead of answering my questions he kept repeating the same things he said initially. I am an RN of 30 years and have never had any doctor act like this. The next visit I had with him wasn't any better. He very quickly looked in my nose with a scope to check for polyps but it was more of an "in and out" which lasted seconds, hardly long enough to actually see anything. Again, the visit lasted less than 10 minutes. When I asked why I cannot breath through my left nostril he told me to make another appointment to find out. No thanks. I am not spending another penny at your pathetic office. If I am going to pay $400-600 per visit I am going to someone that cares about the patient enough to find the problem.

Dr. Gallivan is my super HERO. I had sinus polyops so bad they were coming out of my nose. Nearly…read moreno medications were needed before or after the surgery. There was NO sinus packing and when it was completed I needed NO heavy drugs or medication for pain - not even an aspirin and this was a 6 hour surgery. I could breathe again. Everything was a complete success and 6 month later still wonderful. Dr Gallivan is the best Doctor in the entire world!

Dr. P was extremely rude when I got a second opinion. That second opinion actually fixed my medical…read moreissue, when Dr P just kept medicating me. Terrible experience.

When I had an urgent medical problem come up, Dr. Pennavaria completely dismissed my concerns and…read moreand spoke to me quite rudely. Her receptionist said she would let me know before she billed me for lab charges, but continued to bill me for lab charges without ever letting me know the amounts ahead of time. Just the thought of going in for an appointment caused me so much anxiety. She likes to focus on what she likes to focus on and not what your actual issues are. It's incredibly difficult to get an appointment and when I asked for a prescription for the Covid shot because it was required by the pharmacy I was going to get the shot at, I was told that I didn't need one by her office even though I included a screenshot from the pharmacy website saying that it was required.

My son's PCP at HLHC has been out on medical leave. In the interim he has seen two other docs in…read morethe clinic. Both have been completely inept. My son is on the autism spectrum and neither doc had any experience working with neurodivergent patients, nor did they attempt to make an effort to engage him in the conversation of his care. I sit with him during appointments (per HLHC's request). Based on the poor quality of care, I will be moving to another network of providers.

The front desk people are the absolute worst, they have no idea how to do their jobs, extremely…read morerude and unprofessional, constantly gossiping and not doing their jobs, they can't even answer their phones let alone give you the help you need. Disgusting service. I'd give them -5 stars if I could.