I am trying to schedule a warranty repair for my windshield, but you can't get anyone on the phone…read moreas it's just a 844 number and the website has been down for 3 days. Would be nice if you could reach an actual person instead of an automated system that hangs up on you!!

Very nice waiting area! Spacious with multiple chairs and tables. There's a remote to change the…read morechannel on TV. Coffee bar stocked and waters for customers. Kayla was so sweet and greeted me and anyone who walked in with a smile! Anthony was quick and efficient with my windshield replacement and gave me clear instructions upon leaving. The windshield looks great. My service didn't take as long as I expected and I was very pleased.

The best in the country, perfect each time for glass replacement. Always punctual and courteous. I…read morewas sad to learn that they were bought out.

So my I insurance gets a everything set up. Ok. They said they would be here Friday and I waited…read moreand waited called in and they said one more job before mine ok and gave them my phone number for the 4th time. They did not show in the time they said. So I call my insurance company they got involved. The lady told them the job was completed. Idiots. My insurance lady said what color car was it that it was installed on, she made up a color orange, my car is green. Then i get a call from Glasspro and said its raining bring it to the shop. I said no I have a shelter and told them they just did not want to do it.. The tech was great once he came out. The office peps suck... Period..

This company is the worst!! I had them replace my '97 Dodge Intrepid windshield in '23. I had…read moremechanical problems with it so I didn't drive it much. When I drove it in the rain, I noticed the wipers didn't touch the glass is a couple of spots, especially on the driver's side. I thought maybe it was the wipers or wiper arms. I bought 2, driver's side, but that wasn't the problem. Workmen came to inspect it & agreed it was a defect in the glass. As of today, 6/8/26, I've called 8 times. The North Charleston SC location manager & the district manager won't call me to discuss this problem. I just want another windshield without defects (it's still available on secondary markets) or my money back so I can get another one!

I was very frustrated, not at this particular location but at the company and the industry in…read moregeneral. Having a windshield problem during a holiday week, I had to wait almost a full week to get it fixed. Thankfully, my windshield held out, but the substantial crack in it kept enlarging, and I could not help but wonder how this industry makes it difficult to impossible to get service outside of regular business hours. If anything, major holidays are a time of elevated car problems as many people are driving long distances. And not everyone will be so fortunate as to be able to drive away from an incident. I also note this because upon arriving, the place didn't seem so busy that they couldn't have squeezed someone like me in a bit sooner. Having noted all this, my actual service was fine. It was quicker than advertised, being finished in a little over an hour despite some jazz about how computerized safety features required some special calibration. My insurance covered my windshield, thankfully, and I didn't see any value in adding new windshield wipers as they suggested. Ultimately, my problem was solved, but I still think we need a vehicle emergency room that's open all hours.

Today was a mess. Life is crazy and seeming to fall apart all around me and then the unexpected…read morehappens! My rear glass in my Toyota Sequoia gets shattered. I don't have a garage to park it in so it has to get done today. Thankful State Farm covered 100% of the bill and Nicks and Cracks saves the day. Ten places at 3 pm said they couldn't do it. This guy said he could. In a few hours the guy was here and wa la! New glass. Thank you for making it happen!!! And he is a singer songwriter so entertainment is no extra charge!!

Nick and Adam were very pleasant and professional! I enjoyed talking with them while they replaced…read morea Subaru's rear window. They are also excellent artists in their fields, be it music or digital art! I definitely recommend them for your window needs!

Horrible cheap glass. This Jeffery guy will not answer the phone or fix the window correctly.read more

We had to have the drivers side window replaced after a rock hit the window while the neighbor had…read moreher lawn mowed. Precision Auto schedule an appointment quickly and their staff came promptly and replaced the window. They were very professional. We actually had to call them back as the glass had a defect. They promptly rescheduled, ordered glass and came a replaced the window again. They were just as professional as the first visit! Great service!

My personal experience with a recent car accident repair was well planned, parts acquired in a…read moretimely manner, well installed and functional. The rear door needed replacement. The door contains many electronics; electric window, door locks, Bose speaker.The inside has leather door trim pieces. All looks great. The exterior paint and clear coat was well applied and blended nicely. It will needs to weather for a month before my wax and sealant is used, so it appears newer than the 14+ year old paint on the rest of the exterior. The gap and trim all looks great. I am very satisfied with the results, their time-on-task was acceptable considering that parts needed to be ordered, installed, painted, etc. And then there was some mechanical suspension adjustments and replacements needed, such as,a new rear rim. The shop provided perspective that was helpful to identify what was part of the insurance claim and coordinated with insurance to determine if the car was worthy of repairing, which is a challenge every car faces if damage is extensive and TOTALLING the car could be forced if the cost exceeds specific percentage of the typical retail value of the car. The shop is well managed and communicates when new information becomes available. I am providing a before photo at the scene of the accident and one taken after the repairs were made. There are reflections of other cars on the after picture, but in person, there are no unusual glitches; it looks great. The staff were courteous and offered to contact Enterprise Rental too. This business cares to make the experience as painless as possible.

Insurance referral for certified business to work on Acura products . My car did take 6 weeks to…read moreget in, and once in it was two months to get all the pieces parts in. Not happy about that repair time without a loaner vehicle & parts on national back order. When the work was done, paint repair was excellent . I recommend these guys and gals. Update I recently called here to see if they could do scratch & dent repairs on another vehicle, but oh no "we only do insurance repairs ". My other car cost the insurance company over $7000 to repair here & now they don't want a repeat customer that is self pay, cmon.