Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

I made a big mistake this month of forgetting to check my oil tank level. Imagine my surprise when…read moreI hopped into the shower, only to be doused with nothing but frigid water. I realized what had happened, put an order for fuel oil, and resigned myself to being very cold the next few days. These guys, on a day they weren't even listed as being open, rushed out and filled my tank up and had me making hot water again. This is hands down the best fuel oil company I've ever worked with, and I will never order from anyone else. 10/5 stars. Thank you so much Brunelli!

I just want to commend Damian and Levi for a job well done! For two young men, so professional and…read morecourteous, they did an exceptional job communicating and diagnosing the problem. They stayed until the job was done, and saved me the aggravation of repeat visits and I would also like to thank Donna, for all her help scheduling this to happen! Thank You! Great job guys!! Chris

Probably the worst experience I've had thus far with a company. I do not recommend using their…read moreservice. A few months ago, I called to make an apt as we needed additional vents installed in our home for our central air system. We had removed one of the return lines through renovation and because of that our first floor wasn't cooling as much. A month later they sent a technician to take a look at the job. Technician was here for less than a half hour, I have the cameras on the property to prove it. The tech showed up, took pictures and then left. As he was leaving I was left feeling confused wondering why did we wait a month and half for an appointment if he was just going to show up take pictures and leave. I asked him what the next step was as he was leaving and he said the service manager will get in contact with you... no one ever called, I ended up having to call the office to make the follow up appointment. Accepted it and gave them the benefit of the doubt, until I received a bill from them this week for 2.5hrs, $390.83 with tax. Again, confused... why am I receiving a bill? He came out to look at the job for a quote. No service was done, the tech wasn't here for 2.5 hrs - he was here for less than 30 minutes. Took some photos and left. I called the office this morning, questioning the bill I received. They explained that it was because they sent a tech out so they charge for technician services. I explained that he came out for a quote, he didn't perform any services? Clearly a miscommunication between the customer and the admin on who should have been sent over, right? After arguing for 5 minutes - I get - "we can wipe away the bill but we can never do service with you again"... And I said OK and the admin (Courtney) hung up on me! Dumbfounded, I was a first time customer of this company and the lack of customer service was unbelievable. Throughout the entire process. Not once was I validated that there was potentially a mistake in the communication. Instead I was hung up on! You guys wasted three months of my time! My recommendation to the owner is that #1 you should probably invested in customer service training for your admins and #2 communication skill training so that they can articulate and clarify via phone the difference between a service appointment and a quote... Needless to say, I canceled the follow up appointment. I recommend saving yourself the hassle and take your money and go elsewhere.

I cannot say enough about the quality service that we received from the Heat People Inc. In 2008 we…read morebought our house brand new. Every year I paid for our service company (which was not The Heat People Inc.) to come out and service and clean our furnace every year. Well last night...in the middle of a snow storm our furnace shut off completely and we were not able to reset it. We called our service company that usually does the work and they did not respond to our call even though we left a message saying that it was an emergency ( less then 20 degrees outside with a 2 year old in the house). My husband found The Heat People Inc. in the phone book. We got a call back in minutes and within 20 minutes a technician was at our door even though we never got service from them before. The technician, Greg, was awesome! After taking it all a part he showed us exactly what he was doing and why. It turns out that our furnace was so clogged and caked with carbon that it was never actually cleaned as evidenced by the original manufactured paint still on all the screws and parts. His level of expertise, time, and personable nature really impressed us. Not to mention such a reasonable price for the time it took him. We highly recommend this company and will be working with them on all our furnace, oil delivery, and central air needs We can't thank them enough!

I have been having problems with my central air system for several years…read more A few of my neighbors recommended 72 Degrees. They were so receptive to hearing my air conditioning woes. Made an appointment. Showed up exactly when they said they would. Pleasant -so respectful. Best part--my air conditioner is working better than the day I had it installed. Will definitely call them with all my heating and air conditioner problems in the future. Thank you 72 degrees.

72 Degrees just finished installing a Mitsubishi hyper heat system with two wall units at our…read morehouse. This replaced and old clunky furnace and air conditioner which they took out for us as well. So far, we're very happy with the system. And we are especially pleased with the work these guys did. Todd and Billy really worked hard and completed the whole job in about two days. They left the place cleaner than when they found it and were really good about pointing things out to us and explaining what we needed to know about the installation. By the way, the owner came by on a Saturday morning to do the estimate, came on the Saturday before Labor Day to finalize the contract, and the job was complete by the Thursday after Labor Day. I'm happy to recommend them, and the Mitsubishi system is worth a look if you're in the market for heating and cooling.

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

Upon the purchase of our home we requested that the owner have the furnace cleaned before we moved…read morein. They hired Currie's to do so. Simple enough. Currie's technician reported that he found a Crack in the heat exchanger - a dangerous situation, leading us on a wild goose chase to find an honest (!) Dependable company to fix the situation. Nearly impossible. Quotes were all over the place. Millas looked at the FILTER to give us a quote. Is that a joke??? Finally did find a good company who demonstrated that Currie's could NOT have seen a cracked heat exchanger since the original tape was still in place!!! Don't trust them

This is the second time I called in to Curries. First time I needed a couple of things replaced and…read moreremoved, and the guys who showed up, one plumber and his apprentice, were great. I recently moved into this house and they were very kind in answering some questions I had. I called again because my HVAC system wasn't cooling my house suddenly. The owner answered and said all of their technicians were booked for the day, but instead of leaving me hanging for the weekend he asked a few questions and realized that he had installed the HVAC in this home. He walked me through a few steps to get the system back up and running. He was very kind and determined to help, and it worked. He didn't charge for the help which would have totaled around $200. New lifelong customer here! Thank you, Mr. Currie and crew for your help!

My heat was only working on the 1st flr, the 2nd flr pipes were Luke warm. we thought it was air…read morein the line but upon trying to bleed the lines we ended up with no heat on the 1st & 2nd flr.. We called Diamond Sunday afternoon & The owner came out and was able to trouble shoot why my boiler stopped working and then addressed the original problem with eliminating having to buy a brand new boiler. He was very knowledgeable, professional & fair. We are very thankful that we called Diamond Plumbing and would definitely utilize his services in the future along with recommending him to family and friend.

From the owner: We will happily assist you with new construction or remodeling projects. Redesign your kitchen or…read morebathroom to fit your personal style. You will adore the quality workmanship.