I had a great experience at the store tonight. I found everything I needed thanks to the help of…read moreAdrian and Dawn, and got some great deals using my BBB coupons. Thank you BBB Vernon Hills!

This time I went inside the store to do a little shopping and I was very pleased with the customer…read moreservice! I found the 2 quart cast iron Dutch oven, I brought this one because Dana of #mrsprindable recommended this to do the caramel dipping sauce! So excited to make this sauce. Thank you again to Dana for showing us how to make it and for Angela #yelpnorthshore for hosting this special event for us! I knew exactly what I was looking for at the store so I didn't have to stayed too long inside during this pandemic!

Initially it was fine. They told me to go their local distributor to select the quartz. I did. When…read morethey came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness.

On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite &…read moreMarble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz

This isn't my usual home depot, so I've only shopped here a few times. I stopped in for a few…read morethings for my garden and found everything I was looking for quickly. The outdoor area is well set up for the season with the the overflow in the parking lot. My only issue was the selection of bamboo stakes was slim. The ones they had were a bit beat up, I bought some anyway and they should be alright but some of the ones left over... not so much. This place has an outdoor self checkout system, which was new to me but easy to use. They thankfully still have a checkout person if you need help or have questions. A bit more expensive than some local competitors but good enough for a quick shop.

Cheyanne in flooring customer service is above and beyond. Taking over our situation with our…read morecarpet order she was amazing to work with. Nick the manager and the whole staff over the years have been amazing to work with We moved farther away but still drive to that store.

never an issue as to what appliances and brand I wanted. the LG series hit all requirements. The…read morereal reason was the installation crew. The crew arrived on time and did a completely professional install. they were fabulous. Kudo's to the install crew

they were very efficient and on time. Staff at the store were very helpful . the delivery guys were…read morefriendly and courteous and and efficient

Anna and her team at Davan Granite did an incredible job with my fireplace. The quality and…read morecomplexity of the fabrication and installation reflects the superior craftsmanship and coordination with each person on the team. My recently purchased condo has gotten a new lease on life, and the fireplace is a constant conversation piece for visiting guests. Every question, concern, or unexpected detail was proactively addressed by Anna. I'd highly recommend Anna and her team!

Davan installed our new quartz countertops on 08/27/2025 after shopping around for several months…read more We ended up selecting quartz countertops from MSI. Some helpful hints based on our experience: 1. A big countertop dealer like MSI, located in Elk Grove Village, has a very large showroom where you can see the full countertop slabs. We had some preferences based on the web site pictures and the little quartz samples, but ended up selecting a different slab once we were in the showroom. You really want to see the full countertop slabs before your decision is finalized. 2. We were really disappointed with the Home Depot service, which is The Countertop Factory - Midwest. There was an extremely hard sell visit to our house and a take-it-or-leave it price. 3. Many quartz countertop installation services want you to select quartz they already have in stock. Davan let us shop around and we selected an MSI countetop, which MSI already had in stock. Our job therefore proceeded quickly from final slab selection to installation (less than two weeks). 4. I was unnecessarily nervous about our kitchen tile backsplash when our old formica countertops were replaced with new quartz countertops. We wanted to retain the old kitchen backsplash. That was not a problem and the installation occurred smoothly.

These guys are great! Perfect, fast and beautiful counter installation. Danny's measurements were…read moreright on! thanks

Excellent service and food! We're going back this morning! Try the steak and eggs and the Denver…read moreskillet! Made with love and butter!

Been getting my backyard firewood here for years. Don't get ripped off at a gas station, give these…read moreguys $50-100 and you'll enough for a season or more. This is what $50 got me today.

Chicago Firewood is amazing! I've used them for years, for bulk firewood, and chunk wood for…read moresmoking and grilling -- plus delivery or pickup options. Jim is ultra responsive and always goes above and beyond. Patrick is an amazing delivery associate -- fast, neat and courteous -- deliveries are always on-time and normally on short notice. SUPER customer focused! Amazing value! I'm a huge fan.