Dropped off my Tesla Model 3P here for a tire rotation. Quick and efficient in getting it done. Was able to let me know where my tread wear was and helped me identify tires I would need moving forward. Been going here for all my tire rotations because it's free if you've bought tires from NTB. Customer service on point and will continue doing business here. I also brought my bmw i8 here but told me to take it to the dealer or somewhere else for the tires because their equipment isn't as modern and didn't want to damage my rims. Appreciated the honesty. read more

Steering Fixed Perfectly! Fantastic experience getting an alignment at NTB! The technicians were fast and clearly skilled. The service advisor was helpful and explained the adjustments simply. read more

Costco wouldn't install the tires they sold me online... :-/ While I was waiting for a refund, I called NTB and made an appointment for the following day. I showed up at 1:05pm for a 1pm appointment, and the car was taken back almost immediately. I drank a cup of coffee, checked a few emails, and it was done! Forty five minutes total maybe, drove back to work. I would have given five stars... but they over-inflated the passenger side tires by about 10psi. read more

NTB-National Tire & Battery - Tire pressure after NTB mounted new tires on the Pathfinder. - Tires Near Me - Augusta, Georgia

Saturday I bought a new wheel hub for my 97 Jeep Cherokee I went to install it myself once I was putting in the last bolt I realized there was an issue. I called NTB to see if they could help me out, which they said they could. I got it towed to them. Yesterday I went to pick it up after it was done and the rotor was grinding and rubbing all over the backing plate and bracket for the brake pads. They told me I needed a new rotor, and that was why it was doing that. Now granted the rotor got damaged and even more so after I paid for and picked it up. I didn't make it out of the parking lot heard the grinding and Josh said like I said its your rotor. I got it home and further inspected it and determined it was more the likely the hub was wrong. Now granted I didn't catch that when I tried to install it myself but how did they not catch that??? how did they think it was the rotor, why would they figure out what was truly causing it knowing that it wasn't right??? It's not at another shop today after picking it up yesterday paying $250 to them and didn't fix the issue but made it worse! to now paying $700 to have it fixed correctly and repair the damage caused by these clowns! Stay far away from them not worth it. Edit. 1/28/2021 A Customer service representative reached out to me to find out exactly what happened and asked how they could make this issue and service better. I gave her an answer and she agreed to what I wanted, because of this I'm willing to give NTB another chance in the future at a different location never this location though. Thank you NTB corporate for putting your customers first and listening to to us. read more

I scheduled a oil change because they are the cheapest in town compared jiffy lube. I usually go to jiffy lube and regret no going after receiving service from NTB. I asked about my car shaking after I purchased new tires and the silly associate up front told me that after you receive new tires you should get a alignment. So I made an appointment because everyone in a mechanic shop should give great suggestions about mechanical problems on automobiles. After receiving the service the mechanic in the back told me my car alignment was not off and my car continue shaking. I contacted another mechanic and he basically told me that a alignment was not called for but I'm out of the cost for the alignment due to a NTB employee wanting to sell service and giving out wrong information. Do not go unless it's for a cheap oil change. read more

BEST PLACE HANDS DOWN!!!!? I've been to several places for service and they have the best customer service and are fast and efficient. I wasn't pressured into things I didn't need like other places would do. I will always be a NTB customer. read more

One star too many!!! I made an appointment to have work done to my SUV. They called to inform me what else needed done on top of what I asked, and what I was there for was something they said needed replaced last time I was there. Jeremy explained they'd need an extra day, understandable, but I had to have it back for work so he said he'd see what he could do to get it back the same day. 3 hrs later I call to check on things and he says he will not be able to replace the water pump today but I can come get it and bring it back another day. I asked if he at least replaced the pulley that they stated was bad. He said he didn't touch my car. SINCE 9:30 MY CAR SAT THERE AND THEY ONLY REPLACED THE RADIATOR CAP!! He says no reason to replace the pulley and then go back and replace the water pump and besides, "we don't know the pulley is bad." I said YOU ARE THE ONE WHO SAID THE PULLEY WAS BAD LAST TIME SO YOU DIDN'T HAVE TO OWN THE FACT YOU FAILED TO PUT ENOUGH TENSION ON THE ALTERNATOR BELT!! LAZY, INCOMPETENT FOOLS!!! WASTED A WHOLE DAY I COULD HAVE TAKEN IT TO SOME OTHER LYING ESTABLISHMENT, I GUESS. read more

I brought my vehicle to this store in confidence thinking that I would be able to safely visit my family today for Easter Sunday. Instead I'm not visiting family today because the members at NTB on Bobby Jones highway did NOT do what I PAID them to do. Then In return did NOT want to fix what they maid worse when I brought the car back. I picked up my car, get on the highway and immediately can tell the alignment was WORSE THAN BEFORE. I took it back five minutes after the employees say it can't be done today. Come back Monday. Okay, so then I wake up this morning to hit the road. My problem? not 1.. but 3 brand new tires are now flat. At this point I started to inspect the tires only to find out the valve stems we're never changed! Theses are the same exact valve stems from my old tires. When it should be 4 new valve stems. Where did my money actually go yesterday? NTB will never service another one of my vehicles. I have pictures and videos with times stamps upon request. read more

NTB-National Tire & Battery - Flat tire - Tires Near Me - Augusta, Georgia

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I took my truck to NTB on Bobby Jones Expy. for a balance and an alignment. They lied to me stating that I needed immediate repairs and sold me over $900.00 in services that I didn't need! As well they damaged the frame to my vehicle by dropping it on the lift and didn't tell me! I had an independent shop inspect the vehicle and they discovered the damages that are estimated at $3200.00! NTB with their district manager Dustin Wagers were very rude and dismissive of my situation. In the past, they had very poor service and an unscrupulous staff at this location and I guess nothing has changed! Beware using their services if you're in the Augusta area! read more

Awful service. Made an appointment at 2 they didn't start until 245 and there was only two other people there. They ended up taking near 3 hours for a simple oil change. They refused to honor a coupon that they had given me previously. read more

After getting stranded on I20 and getting my vehicle in, I was very impressed with the prompt service and customer focus. It was a Sunday afternoon and while there weren't many choices, I felt very good with how I was treated. read more

This place is a joke! Even if you make an appt. you will still have to wait! Also I said I wanted a oil change and tire rotation and fluids top off for 24.99 When the jeep was done. The tires wasn't rotated because he said they didn't need it, which they did, To makes things even worse my windshield fluid was still empty! The worst service ever! There is a reason the service is cheap because you will get just that! Poor service! Lesson learned I will pay a little more and get that quality service next time from a different business.I will not recommend this place to anyone! read more

i would give zero stars if allowed. saw the sign for 19.99 oil change and tire rotation. i drive a standard chevrolet sedan. i left my car to have the oil changed and tires rotated. i always mark my rims on the front tires to make sure they really are rotated. when i arrived to pick my car up i noticed the marked rims were in the same place as i left it. when i asked the man at the counter about the tire rotation he said "of course we rotated them, see there is 2 signatures of servicemen noting they did the tires." when i told him about the markings i left he walked into the bay to speak with the workers. once he returned, he said they did not rotate bc the tread on the front was better than the rear. i asked why he didn't say that when i first asked about them being rotated? "i dunno" was his response. he then said the tread was better up front than the back. i told him i bought the tires about 15,000 miles ago and they have never been rotated. he then offered to rotate them if i wanted. i told him no. the reason i refused his offer is bc what if the worker tried to hurry the process, cross-threaded the lug nuts and then i am left with the responsibility of any future issues with it. either this worker lied to my face on my initial question and tried to cover for his guys or the workers lied about doing their job. how do i know if my oil was done properly now? i don't and cant tell bc i'm not knowledgeable of vehicles. no wonder people have issues with trusting mechanics. it is bc of people like this that lie and try to cover it up that i wont trust the workers at this ntb. but hey, what else can you expect for a $20 oil change and tire rotation? read more