i was really worried about my car since i have a few problems with it and i had a flat tire. ethan…read morereassured me and made sure everything went great. he explained things that i might need to get done in the future and explained what they do to help. this was great for me since i know nothing about cars. i am definitely going to come here for future services on my car, since vavoline isn't how it used to be. staff here is very kind !!! thank you ethan again for explaining everything so well to me !

This place was awesome. I hit a pothole on the interstate last night. They opened at 7 AM Saturday…read moremorning. I had a new tire before 8 o'clock. Awesome!

Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

They are a great bunch of guys. Customer service is top tier. That's what I like most and they're…read morevery honest.

Fast service at a good price. Got me back on the road for trip. Good communication and good work.read more

I have complete trust in this team. I know I'm going to be treated fairly and given the straight…read morescoop on the condition of my vehicles and will not be paying for unwarranted repairs. Manager, Chris, is a straight shooter who knows his business and expects excellence from the team. Couldn't be more comfortable in my decision to use McCarthy's for all our auto repairs. An in case you were wondering, I'm not a member of the McCarthy Tire family... just share the same last name. No discounts for me... drat it all! Just treated fairly like everyone else.

Took my car I just bought to get inspection, the car is like brand new just had VA. inspection…read morenothing wrong with it, took it here and they wouldn't give me a inspection, I even had the inspection paper from VA that said everything passed, they said I needed ball joint, a new axle, and rear brakes, I have every document of repairs done to this car and it just had brakes and rotors put on it, so I took it to another shop and it passed no problem, seems to me they tried to find stuff to fix to make more money, I will never take any one of my vehicles there for anything, that just wrong to do that, terrible shop, I would think twice before taking your vehicle there, they are crook.

SR September 3, 2026…read more I have more than 20+ years of dealing with Tire Mart in Frederick and I have never been disappointed. The entire team is dedicated to safety and treats your vehicle with that in mind. I have confidence in the mechanics as they are knowledgeable and capable. The office staff takes the time to listen, access your needs, and walk you through what is available (cost and time). There is never any pressure and my experiences have always been positive. I recommend Tire Mart with high praise.

I've gone to tire mart for years even with the previous owner. I am not disappointed at all…read more Great job with tires but also other wear and tear on the car-brakes, oil change, etc.

Billy, Cook and the guys are very friendly and knowledgeable and quick. And they know the good…read morelocal coffee shop to wait while the car is being serviced. Will definitely be back.

They are great!!! Bill was so helpful repairing my wifes vehicle. Great service at a fair price…read more Not many auto mechanics we trust, unfortunately my wife has been taken advantage of at other locations I won't mention. But not here!!! Great peeps.

Did a brake job for me. The price was fair and he did a great job. Inspected the car and gave me…read morerecommendations for future service. Highly recommend.

first time dealing with him,I couldn't of asked for better service.even thought he didn't charge…read moreenough for the convenience of coming to me.being a single mom who works crazy hours I loved the convenience of not having to go sit at a shop. I recommended him to anyone I knew who talked about car repairs. however the 2nd time,he misquoted me price &I assumed he did but he said he would be out the next week. I got the parts needed,texted him about 3xs asking when he could come.no reply.bad communication and customer service.if he misquoted me(and I figured he did) i am very easy to get along with alls he had to do was tell me so.knowing I would have to go somewhere else & pay the higher prices. it's breaks & rotors& i have a kid..it's a safety issue & I would of paid whatever he asked... after the 3rd text I sent & no reply.. I had to go somewhere else 40 mins away to get them done asap..and even more than the price he should have quoted me at. This was disappointing as I am a woman who knows nothing about cars & was looking for a long term mechanic.I would of gotten him a lot of business too working at P&G and my coworkers in the same situation as me.. where this would of been very convenient for a lot of ppl: so I went back & told the people I suggested him to.. how bad his communication was nothing like my 1st experience so up to them to use. but I no longer suggest. still never heard back. no "I'm sorry I misquoted" or a reliable company could of matched the price as his fault he misquoted. but regardless I would of paid him what he asked for good communication and convenience.. so sad ! could of had a long time customer here as my car is getting close to 100,000 miles and it's going to my son in a couple months & I definitely want to keep up with services for my kid to be driving. :(

It was fast and they were very nice and polite. Very good experience. I usually dread oil changes…read moreand tend to put them off but this was nice and easy (and fast! I was out in 20 minutes).

First, I want you to say, this location is very friendly. However, friendly doesn't build…read moreconfidence that work was completed. I visited this location on the 21st of September for a routine oil change. I was told all fluids were topped off as well, and the receipt states this. I was driving my son to school this morning and my message center on my dashboard said that I needed to add Windshield washer fluid. It's obviously not the end of the world, $5 jug of fluid easily fixes this, however...it leaves me wondering what else they didn't perform?? Hopefully my oil was actually changed. I won't be visiting Valvoline again. $134 oil change, you'd expect a little more.