NUG needs to teach their budtenders customer service!! Came in this morning for a non existent vendor event! Where were they??? I'm handicapped and have to use a cane! I needed help and no one wanted to help!! I wandered around the place for a few minutes and decided to just get some prerolls. I stood in line to purchase and look at them since I wasn't getting help anywhere else! I told him what I was interested in and he pulled out four or five of the brand slammed them down for me to look at and walked away! UNFRIENDLY, RUDE, CONDESCENDING, and HORRIBLE CUSTOMER SERVICE!! I don't know if it was because I was handicapped or what the problem was! But this is the first and last time I go there!! I'll stick with my original cannibas club where I'm treated with respect and great customer service!! read more

Always helpful with plenty of choices to choose from. Ashley with the assist!!! Plenty of concentre choices

Amazing customer service. And good time at drive in movie. Mack was really nice and helpful. 5 stars!

Love this place! Workers are always helpful , well educated about their products , and the store is nice and organized . Probably my favorite place to get some edibles and preroll and I noticed on Tuesday they have a lot of sales. Also, Shout out to Mac for giving us the best customer service! He was super nice and gave us different options on which products is better . Such a cool guy. Definitely should go and check this place out. read more

I've been here once before had a terrific time, but this time was different. I walk-in check in at the front desk and walk into the display section. I ask the gentleman whose attending to the store at the time for a STATIVA and get a hybrid instead. Didn't even let me look at the product before putting it into a bag for me. Terrible shopping experience in my life. read more

First time customer, long time bay area resident and medical patient. Very impressed with this business. Clean, modern and chill environment. Ordered online to pick up. The website was so easy to go through and very detailed as well so youre able to make a good decision. The employees were super friendly and had great vibes. Will definitely come back and do highly recommend. read more

I have visited this dispensary twice already. Even though they're new they have a great selection of product. My budtender was Jean & she informed me that new product is arriving nearly every day. The price of the Nug flower is a great price for an 1/8th of my medicine. I will be sending all my friends here. I hope they start a rewards program soon. Be sure to ask for Jean, she's very informative and welcoming. read more

Where do I start??? From Security opening the door, Cita's contagious smile and greeting, or do I start with Asia and Eve? Ok....let's start from point of entry. Security was very Friendly and yet professional. Upon entry we were greeted by Cita and once registered we had two young ladies Asia and Eve who guided us through our first dispensary visit. They were very knowledgeable and was able to educate us and guide us in the right direction for help with pain relief. We left in awe. Thank you Nug Wellness for your wonderful staff and awesome products. read more

Have good deals, workers did not help much everyone was to high to help. Not friendly at all or knowledgeable. Wouldn't recommend. I would give them 0 stars if I could. read more

Brandin is a keeper! Thank you for hiring this young man. He came running over to me and couldn't wait to show me "his kitchen". He showed me the edibles and dabbing area along with the CBDs. I left with two edibles, but was disappointed when I got home. I had specifically asked for gummies and got gumdrops, which are harder to cut in half and didn't taste as good. (I'm a lightweight and start with 5mg.) The prices and choice products were fantastic. I'll be back. Hopefully the cherry gummies they were out of will be back in stock by then. read more

I usually go to another dispensary that is closer to my home, but I saw the advertisement for the new store opening up. The first time I went was before the COVID 19 outbreak, they had a great selection, but I wanted the spray but they did not have it. But a great selection and prices for gummy edibles, which is what I was looking for. I have gone back several times and have had the best customer care but SOSA420, I wish I could remember their name, but they are awesome. read more

This place is amazing. Full service, friendly people, great suggestions and an amazing selection of goods. I'd give 10 stars if I could!

Love this dispensary !! The people are so kind, especially Ashley, she's so patient and sweet! Great atmosphere.

I love this place!! Ashley helped me out today and she was super sweet, just like all the othet people working here! Got an infused lemon shot for a dollar today, will definitely keep this as my number one dispo! :) read more

This place is so nice! The staff is very friendly and helpful. Juliet helped me find the perfect strain! Will be back soon.

Brandin work is the most important key to success. Without being willing to work hard and put everything into a venture, business success is nearly impossible. Work hard, have fun, make history. Brandin There is no time for cut-and-dried monotony. There is time for work. And time for love. That leaves no other time. PLUSSSSSS THIS CLUB IS A PLUS. read more

This place is amazing and has the best staff. They're all so kind, knowledgeable, and helpful. Shoutout to Wye!

Very fast and friendly, they have a great selection of edibles amongst their other products. They seem to be full staffed so there is always help on the floor. Nico took care of me and made sure I got what I needed. read more

Went into Nug Wellness. Great design. great product selection. Nico and Tyler were greats and very knowledgable. i would for sure come back. best dispensary in the bay area! read more

cool dope shop better than any shop i have been to in the bay area. mac the budtender was super awesome and helpful. great attitude awesome dude overall read more

Great place, variety and service! I'll come back regularly. The place is beautiful and the selection is great. Highly recommend.

This has been my go to dispensary since before grand opening. Prices are reasonable! the staff is always welcoming and friendly, they do answer questions and help educate you towards the products you're looking for. I always come with an idea of what I'm looking for and have unexpectedly left with something even better read more

Upon my entrance, I was impressed by the building. It feels and looks very nice!! Architecturally, it is a beautiful dispensary!! :)

Very kind and chill people here. Walked in and welcomed us and asked us what we were interested in and let us walk around and whenever we had a question they were there to help us out and answer our questions. They got a wide variety of lots of different products as well. Definitely gonna come back and would 10/10 recommend. read more

Everyone here is very helpful especially Nick. He answered all of my questions and made me feel very welcomed

Visited here for my first time yesterday and instantly I was in love. Not only good location, BUT THEY HAVE A PARKING LOT. considering another store I use to go to, where it wasn't a good location and there was little to no street parking, that's a plus to me. The steps they're taking for social distancing was great, the people were really nice and helpful up front, and it felt like a welcoming atmosphere. I didn't feel like I was thrown in, rushed, and then having to decide on the spot. I loved how everything was visible through glass display, the place had a nice look, and all around a comforting feel. Soon as we walked in we were greeted by a gentleman, (I forgot his name) BUT he was SUPER nice and knowledgeable on everything we discussed. I originally came in to get a vape pen by Dosist to help with sleep, but I also had been having issues with my normal vape pen's battery. So I decided bring it in and ask. The guy was really nice and explained that the battery works best with its matching brand cartridge, and hooked me up with a new battery. IN LOVVVEEE with the design and coloring on the new one as well!!! He also helped me out on buying a new cartridge!! I loved when I asked if he had a preference or experience and he was quick with an answer that was based on personal experience. He answered all my questions and helped me and my girlfriends out a lot. We were also talked to by other employees who just had an all around uplifting and nice attitude. When walking out of the building everybody said have a good day as we passed them. In the end, very nice place, amazing team working there, and a good location. We will definitely be back. read more

I jUst got the fuegoooo! Brandin helped me out and spent a ton of time with me figuring out what I should get. Left with much more than I expected and I'm so happy about it. Thanks everyone for continuing to work through this crazy time! read more

Mikey is great ! He answered every question & got me everything I needed !!! I totally recommend this place !! SEE MIKEY

Love nug they always have some fire my boy nico was very knowlagabel about their products and hooked me up with some supper fire gusher

A+ customer service was greeted as soon as I came in the building will come back and shop with this company again thank you (David Lucas and Mack) read more

Expect to be there 10 mins or more prior to the store closing or they will not let you in. After calling and seeing what time the store closes which was 10pm I took a drive there. When I arrived they told me they were closing down and I should have got there before 10. As this the guy continues to explain how I should be there by 10 I continually show him the time on my phone which is globally accurate at 9:53. I wouldn't care so much if I don't call ahead of of time and was reassured the store was open till 10pm and as long as I got there by then it would be fine to make a transaction. I have video footage of the interaction with date and time and would to show the owner how his employees are conducting business. If you want to close at 9:50 advertise you close at 9:50. Don't give ppl the assumption you are open till 10 and refuse service to someone who drives out of their way to your facility. For this reason we will not be going back to this store again. read more

This place is legit, Brandon is one oof the best BT in the bay! If you are in the area be sure to stop in and ask for Brandon!

It was my first time here on my birthday and they were very helpful and everyone said happy bday and made me feel spiecial!!

Super friendly staff, very helpful in helping find what I wanted. Had a very wide variety in products.

The weed is fire and I liked how you get a discount for ur first time here! The security was so dope, Derrick if I spelt that right; made sure my id was clean. This never happened before but a lot of places should read more

Great experience! Felt more than welcomed by all the staff and their on floor budtenders were super friendly and offered great help, even got a free preroll read more

I think tonight was the last straw. I showed up at 9:54pm today having 6 minutes left before they close the doors. I was greeted by security guard at the door and told me that the store was closed even though I was there before 10pm. I was told to wait outside until he spoke to a manager or supervisor. But he came back and said no and, it was 9:57pm.... it was not even 10pm yet and then we were told by the lovely receptionist at the front that the registers close at 9:55pm and they cannot receive any more transactions and we were turned away and it was still 9:57pm . People inside were still being rung up and other still looking around. So whats the difference from them and I. So I left and still made it in time to make it to another dispensary right down the street and they took me!! Thank goodness. After a long day at work (double shifts) all I wanted was some flower. I love dispensaries that go out of their way to make sure their customers are happy with the purchase and with the service. Being a local, I get excited with new dispensaries open nearby and I don't have to drive to SF for some good premium flower but tonight was the last strike. My last 3 visits there were disappointing including tonight but I kept giving it another chance. My mistake. I normally dont write reviews, but I had to tonight. Sorry guys, I had to give it 1 star . I believe i was treated better on NUG grand opening day and that day it was busy !! read more

Prior to today's experienced I was pretty happy with the customer service. I've recently started going to this place due to being so close to home. The last month or so I easily spent hundreds of dollars and purchased multiple cartridges. This is the 3rd time the cartridges come out defective. However this is the first time I tried to return it. I bought it two days ago and tried to return it today. You can clearly see is about 98% full. Management clearly can see that I bought it two days ago and it's still full. They said since I don't have the receipt or the box they couldn't exchange it. I understand that's the policy that they have but as a business owner myself you have to know when to go outside the box and do the right thing for your customers. every-time I had been their I am spending at least $100 dollars and always leaving a good tip. Today management acted like they didn't care about any of that stuff and was quickly to dismiss my point of view. I will not be returning to this place again. read more