I have been a customer for a long time but I wanted to leave a review for the most recent experience I had. I did an online order and when I came to pick up one item was canceled. Well Kyle, the person working the counter went above and beyond to find the item I wanted. Turns out there was one hiding and he found it for me! I was so grateful he was willing to help find a replacement but to come back with the item I had originally ordered, I was ecstatic! I really appreciate his professionalism and eagerness to make a disheartening situation better for me. read more

Who doesn't like a good dispensary? Straight to the point: Tons of parking in the lot and the street if anything. It can get BUSY for ordering inside SOMETIMES depending when you go, the line is out the door, so I recommend placing an order online and doing an online pickup! Quick and easy and they allow you to pay online as well. BUT if you cant make it inside they DELIVER! They do free delivery if you spend $100 or more . This dispensary is calm and straight forward , some dispensary i been to are chaotic and confusing . Nug has clear displays with prices and a huge selection for edibles, carts, flower. They always have deals and specials going on ! Staff is super quick and friendly ! Pretty clean in there as well and doesn't look sketchy. If you are ordering in person just select what you want and tell the people at the register and they will get you all set up. They are always slapping music on their good speakers so its always a vibe in there unlike those super quite and awkward dispensaries. read more

Buds and smiles they share, Dispensary staff so kind, Guiding highs with care. - haiku reviews read more

Very kind, friendly, and helpful staff. They have good deals from time to time. I went back in for the same thing but it was out and not discounted anymore so check in with for sales. Overall good vibes and wide variety of products. It's always lots of people inside :) read more

Ask for the house products. They run discounts every day. Unbeatable value, relative to the other area offerings

Ordered online and they made me wait outside and hung up on me. Not professional at all.

Most amazing employees are here super friendly kind and understanding they are the best GOD bless them so much will definitely be back thanks to You all GOD bless You all read more

2/4/20 Came here to stock up on some goodies and got hooked up. Johnathan took great care of me and I appreciate his knowledge to inform me on what to purchase. read more

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I work with the Disabled client and went there and they're very professional and really focus on safety Customer service employee plus security will pretty good What's your is read more

Too notch layout, very informative budtenders, they also have their own strains. After a lengthy convo of this new location and what they have to offer, I decided on trying their house strains. Sativa since I had things to do. I got the slurricane and premium jack. The slurricane was super soft and sticky (super sticky) and sweet to the taste. The premium jack was cool, and a slightly piney taste. Prices weren't sky high. They have their own parking lot. And they accept medical cards in all forms + rec. read more

NUG Wellness - Grand opening party next Saturday! - Cannabis Dispensaries Near Me - San Leandro, California

I've been coming here a lot and I've always had a good experience today however I had to return a cartridge that was defective on top of two hybrids carts that were actually sativa but labeled online as hybrid they handled it very well and apologized for the inconvenience and false advertising and the cashier that helped me was super understanding and professional about everything. Thanks for being my go to spot. read more

Lady at the front desk never acknowledges me. Just stares at the computer and doesn't look up. The security will say hello before she does... Even my first time I was confused on what to do, I was the one that had to greet her... and ask what I needed to do. I took my mom the other day it was her first time and same thing I told my mom to scan her ID because she just ignored us... I'm confused am I supposed to just scan my ID and not talk to this person??? If you're a cute guy I guess you will get a hello.... read more

Sell broken pens, don't honor their return policy. Bought a dud Green Apple Fuzed pen, went to exchange it, it was the eighth day, they refused to exchange, offered me 15% off another. Fair enough, I was outside the return window. Bought another of the Green Apple, along with 5 others, the Green Apple mouthpiece was again covered in leaked oil, didn't hit. Brought it back within the window, they took it in the back, came back out and said it's hitting now so we won't return/exchange. They sold me a leaky ass pen, then took it in the back and put their mouth on it and expected me to leave with the same broken product that the manager sucked off. Lame! read more

NUG Wellness - Fuzed Pens - Cannabis Dispensaries Near Me - San Leandro, California

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Starting to not like this place. Been coming here since they opened. As of resent there system has been terrible. I place a order and they don't have what I ordered. Sometimes they put a hold on your recorded because you "owe money." It makes No sense. I hope they get it together soon. Then I seen my girl in to get what I ordered and this is the 8th I got like wtf brah read more

NUG Wellness - Bullshit - Cannabis Dispensaries Near Me - San Leandro, California

This place stays with the good product and the Deals are . Staff Always helpful. Ask for Mya she got great recommendations...

I went during covid and finally have to tell my story. I am middle eastern, so I used my kufiyeh throughout alllll of covid and never had a problem, until I entered Nug. A lady with green hair grabbed my Kufiyeh off my head and said "now put a mask on!" And kicked me out of the store until another employee said "what the h are you doing?" To her. It didn't matter; she ripped it off my head/face and yelled at me. Unacceptable. Just say no. I will always be middle eastern. If you don't like that I'll take my money elsewhere, which I am still doing years later!!!!! The only time I did was to exchange faulty cartridges, so good riddance! read more

This place is a hit or miss. 1) They have good pricing, even for low-mid you can get a decent eighth for 30. Sometimes. 2) They lack website support/updates. 3) Horrible refund policy. this one is major! 4) THEY DO NOT REPORT THE RIGHT/SAME THC PERCENTAGE ON THEIR WEBSITE AND PRODUCT LABEL. It is the most frustrating thing about their service and I'm surprised they haven't been sued. Please check your product before leaving the store, have bought products that state 30% THC on their website just to find out that it is 22% on the product label, and no it is not because the total cannabinoids is 30%, I'm talking THC alone, mainly their flower! It is false advertisement and to be fair a poor performance in customer service. read more

I've been to this dispensary a few times. It's very clean and organized. The staff are very helpful with all my questions. I feel like their stuff if reasonably priced. This is my go to place. read more

I have had repeated poor experiences at this store on more than one occasion. Including the following: 1) False Advertising 2) Rude Staff 3) Internet bait and switch of products 4) Unauthorized charges to my CC Avoid this place if you want a knowledgeable and pleasant experience. read more

NUG Wellness - Cannabis Dispensaries Near Me - San Leandro, California

I have been going to Nug Wellness in San Leandro since it opened in 2019. Over the years, I've experienced great customer service! The prices are decent and I'm able to get relief from medication. Unfortunately, last night (3/13/24) around 8:30/9ish, was awful. Literally the experience that makes you want to go back to the grey/ black market. It seemed like they were working with a Skelton crew. A lot of items were sold out that didn't reflect the website they tell you to go on. There was a line of almost 20 people, and a couple of folks waiting out the door with only ONE bud-tender doing walk-ins and 2 doing pick up orders. Yikes. I was in there like for 30+ mins. I was in A-LOT of pain and just wanted to go in and out. Plus, a lot of working folks have probably just got off of work who have to wait in a long line as well. The wonderful bud tender was doing their absolute best to hang on til the end of the shift, mentioned that Wednesday evenings are typically busy like this. Meaning that there's a noticeable pattern that anyone can pick up and imply that maybe, more staff should have been onsite to share the load of work. All the staff, except the front desk, looked STRESSED, burnt out, and over worked. When you look at how much they're getting paid, it really ain't much. It's very telling with the employees body language, (lack of) communication, and how much they're literally running around for bs pay. With as many locations Nug has, and the revenue they make, they can afford providing better services to customers and better pay to employees. If you can't pay people a livable wage with GREAT benefits, then the company should not exist. I'm so tired of cannabis companies disguising themselves as a holistic health solution, positive vibes and whatever is part of this culture that's positive. To corporate capitalistic, cannabis to reach the bottom like for shareholders. You can tell with the lack of solutions to consistent customer complaints that have set a precedent since they opened. The tall linebacker looking brotha had a weird ass vibe too. He was rude when he approached a customer about taking their hoodie off, I'm honestly not sure if there's any obvious signage to tell patrons what their 'dress code' is. Nug. Please remember that the less you care about customers and more about shareholders, the less we will be buying. Your business practices is the best your competitors can ask for, you're making them business. The key to a successful business is consistent returning customers AND new ones. read more

Seems like all the clubs around here are going WAY downhill. Out of damn near everything, place an order online? They MIGHT get it. Spending all this $ on subpar service and quality. It's a nightmare. #makeweedillegalagain read more

I'm leaving this review for the girls in the front desk. They are always awesome good spirited and always welcoming security guard is freaking dope. Also, your bud tenders that dab sure know they're wax pretty good. I like to go in there and ask what the bud tenders recommend and ask if they dab before I even, ask them what they recommend unfortunately I don't remember names. I remember faces and I remember when this place opened he is a dope. read more

This place sucks! When you order online & they don't have what you ordered, they don't even tell you!! They just keep you hanging! When you call in to complain, they don't have a clue about your order, even though it's showing on their website as being prepared! Total waste of time! These CLOWNS need to get their shit together & stop wasting peoples time!! I never had any of these issues when I order from Harborside Dispendsary! I'm done with NUG!! I don't recommend them at all!! read more

The Pros: ~Staff has always been friendly, however I can't say that they're all knowledgeable. I've had maybe 2 that know enough about edibles to offer advice and information. ~Price is fair and frequent discounts are nice. ~Close to my house. The Cons: ~Really, I have just one. The preorder, online system has gone downhill. I don't know if it's just the employees not keeping it up to date and correct or the system itself that needs reworked. The last handful of times I've ordered(which I prefer since there's a small discount associated with it) and gone to pick it up, the order is missing items because of availability or they've been replaced with something similar which I wouldn't have a problem with however if an unknowlegable employee is packing the order I end up most times with something I don't want. Asking for advice on a substitute with the exception of two times has resulted in me leaving frustrated and unsatisfied. Sometimes I order specifically for an item only to get to the store and have to leave empty handed. Huge bummer. I shouldn't have to have back up choices in mind(and have those be out of stock too)each time I make an online order. What's the point of online orders when the system is not current and correct? And why not send an email saying something is out of stock, notifying your customers ahead of time?? Since we can't depend on most of the employees to give sound advice, at least give us the option to choose something else before pickup instead of there at the counter, last minute. Please do better NUG. read more

Hayley was very helpful during my transaction. Gave great advice. Got some good flower at a good price

Julian was my bud tender today and he was patient and helpful. He also made great suggestions, and was super sweet. Thank you Nug Wellness for the hospitality always read more

Sasha the manager would not change my order I bought indoca and got a hybrid that I didn't want....once you pay at that time you can't exchange or anything....I didn't leave...so she needs another job....I bought this shit fir someone who can't get there....I always get indica.....dnt ho there they are to hard...I hadn't left store... NUG YOU SUCK read more

Nicest dispensary I've ever seen. Budtenders know what they're talking about. I love when they have vendors in on Saturday. Hope they bring it back after COVID is over. The NugPops are amazing!!!! My friend didn't believe me when I told her it wasn't an alcoholic cocktail. read more

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I am no expert and don't even have much experience with dispensaries. This is my third encounter and I must say, NUG makes me feel the most welcomed thus far. I only go to dispensary when I need edibles for sleep aids and my favorite gummies flavor was out of stock at another dispensary in Oakland last month. I had grabbed another flavor from the same manufacturer but have been disappointed into the effects and taste. Randomly found NUG yesterday when I went searching on weedmaps. I usually feel apprehensive and look like a lost child going into a dispensary as I have really no knowledge and have been buying edibles based on what the budtender recommends for taste/effects/popularity. So I'm glad to be able to avoid that awkwardness and placed the order online. Went for pickup last night and everyone was super warm and friendly (security guards, receptionist, and cashier). Apparently ordering online will always give you 10% off, they also offer 10% off for first time customer (no double stacking discount though). I'm glad they're closeby to me and offer decent pricing as well, the 10% off is definitely an cherry on top! read more

NUG Wellness - Cannabis Dispensaries Near Me - San Leandro, California

Nug is my favorite!!!!! Very professional, clean and the most reasonable prices I've seen so far. I have never been disappointed!! All the staff have been very helpful and give great advice on what is good and what's to your liking!!! read more

I usually enjoy coming here because the vibe is friendly for the most part, and the prices are decent with a good selection. However, lately the customer service has been so-so. I usually do online orders, but since we were in the area, my partner and I went in and ordered. We were called to the counter and not even greeted. I didn't get the budtenders name, but she had tooth gems and red in her hair. She was super monotone and gave off an attitude- definitely gave the vibe that she did not want to be there. I'll admit, it was super busy and probably overwhelming for her, but what we found odd was that the person she was helping before us got red carpet treatment and all the smiles. Would've been nice if we got the same, or at least a "hello". There have been only a few other times where walk-in orders weren't the best experience for us, but this was probably the worst. Doesn't mean we won't come here anymore, but we're definitely gonna stick to online orders from now on since the folks back there seem more in a better mood. read more

Generally speaking most businesses in California respect the business hours that are posted. Do not expect to come here 10 to 5 minutes before closing because they will not serve you... While I understand the logic that everyone needs to go home on time they should definitely consider changing their business hours. read more

The service I receive each time I visit Nug is top notch! Especially with Ryan, he is patient and helpful and educated on all the products!

Very good customer service. I like how they don't make you wait outside like it's still the "beer virus" 2020 lockdown. The employees are laid back, and don't make you feel like you're going through a prison search before you enter the building. I love how I can just show them my I.D, pick out what I want, and get on with my day. That's what I want. I've been to several dispensaries where they tell me they only take cash and you have to wait outside due to certain laws. But for some odd reason Nug is always happy to take my Cards and Apple Pay. This makes life a lot easier and motivates me to come back more. I always enjoy their bulk flower and THC tablets. Highly recommend. read more

Tyler was awesome really happy with the service super fast and efficient from start to finish was able to get exactly what I wanted really well lit display all the products are organized easy to find categories everything was as expected Location super easy to find right off of 880 nice area about 20 spots a parking reserved for customers everything is legit five stars all across the board read more

NUG Wellness - Cannabis Dispensaries Near Me - San Leandro, California

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First time there - ID had expired so I could only sadly look in and wait for better days. Second time there - went with fam member and I was pleasantly surprised of how much they have. Were there for specific items so didn't get to look to much or too long. Third time there - went in & asked questions. The Mr & I were greeted by Kolbe who was amazing. We got to ask him questions about the different edibles. Discussed vegan/non vegan options. Talked about how quickly some products help. What helps for what. We must have spent about 20 mins there and got to really look around this time. There is SO much I missed and didn't see the first time around. The staff on all occasions were so nice and friendly and definitely gave off the vibe that they love their job. This place is super clean, lots of parking and lots to choose from. Got some good tips/tricks/advice for next time! Will def be back! PS: CASH ONLY read more

Got some flower from here and it was probably the worst flower I've ever seen. Super dry and will for sure never come back here again

Buyer Beware: FALSE ADVERTISING or bait and switch, how ever you want to name it. If you order using your points and choose a certain product they can and will change it with out your knowledge or choice. I wouldn't have know if I didn't open the bag in store to make sure my product was correct. Bad customer service from the lady helping ( waiting for her name to come through on text, will update) . Was not given the option to choose or cancel and save my points. She pretty much let me know she didn't care or want to accommodate a customer. read more

This place is alright , the Bud tenders be nice most of the time. I really only go for carts and they have good deals on raw garden. The only thing that sucks is that they NEVER update their menu for extract. The solventless menu is pretty sad no good stuff anymore. read more

First time visiting this particular dispensary. Keith was extremely Patient with me and my friend who are newbie's. After having an incident that led me to call 911 I vowed to never try edible again. Tonight Keith explained the variation's and which brand and dosage would probably suffice. Left with multiple Goodie's and a Pain patch I'm looking forward to trying. Thank you Keith. read more