No communication. Unless you want to hold their hand and hound them to get the job done don't waste your time and energy. Find a company that had their shit together cuz this one does not. Had to call 3 different times. Hopefully Friday the job is finally getting done. Fingers crossed. read more

We were scheduled today to have a chip in our windshield repaired with a window of 9am to 1pm. No call, no show. When we called and spoke with a manager at 2pm we were told the technician was sick and had to go home but even an hour after our appointment window no one from the company reached out to us to inform us we had just wasted half our day. Both representatives we spoke with including the supervisor Lori were less than helpful and rude, acted like it was our fault for not understanding or being compassionate towards their employee being sick. Then followed up by not being able to get us back on their schedule until the following week. Also, received an email at 12:51 literally at the end of our appointment window letting us know it was time to schedule an appointment which leads me to believe we were never on the schedule to begin with and the sick tech story was just bs. Needless to say we canceled service through them and had to waste more time calling our insurance to schedule with Safelite which is a company we've used in the past and trust their reliability. Don't waste your time with Nuvision. read more

had a windshield replacement scheduled for today between 8am and 1pm. Its now 5pm and no one ever showed up. Called and they said no one scheduled it and then tried to get it rescheduled and they cant do it tomorrow even though they were the ones that screwed up. I will not be doing business with them and would give no stars if I could. Very poor customer service and problem solving on their part. read more

Well after trying out ( 4 ) different windshield replacement companies here in the valley. NuVision was the first one to give me a call. Even after being at work and best way to communicate was either text or emails. They sent me a text and it worked perfectly. They had a four hour window for install and installer called me 15 minutes before arriving. Very professional. read more

This place rips off your insurance company. Shop around... they over charge then try and sell you ish. DO NOT DO BUSINESS. They are snakes in the grass. The shady sales tactics are unacceptable and will be exploited. The work is horrible and they do the ol bait and switch. SHOP AROUND... you'll find better! read more

A complete diaster from the beginning. The customer service representatives are difficult to understand and we spoke to several. They so give conflicting information. Our windshield was install and they attempted to calibrate it and failed to do so. The tech stated that they usually have difficulty with our make of car and would need to be referred to the dealership. Someone would call us to set that up. 5days later we have not heard from anyone. We call customer service and something is wrong with their phones because we get hung up on multiple times without speaking to someone. Try a different number finally get some and explain what haopened. They try to call customer service and get hung up on too. They send message thru computer to have someone call us. Get a call back and have to explain everything over again. This person try's to set us up with their calibration person that we now have to drive to them. Explain that this has alr been tried and failed. This person doesn't know what to do. We ask for supervisor. Finally get one who we have to reclaim explain our situation because the customer service representative is a complete mess. The supervisor try's to get with the calibration supervisor and states they gave us the wrong windshield!!! Says we needed the factory installed windshield in order for the calibration to work. Oh my gosh!!!!! this has to be ordered and they will contact us the next day. We are still waiting!!! Not confident at all that this will be the resolution. read more

They were awesome, worked with me to figure everything out and coordinate times that worked best for me. The only downside was the rebate. They do not tell you if you pick the holiday free room voucher that you have to pay all the taxes on the trip so your paying at least 100 to be able to use the free night stays. Just wish I would have taken the cash back on my windshield. read more

Great service quick response. Service technicians were very professional and courteous. They came out to my home which was a huge convenience. Will use again when the hazards of living in the desert hit again..Thank you NuVision. read more

Arranged a windshield repair service for 8-12 pm. 12:15 rolls around and no one has arrived at my home. Called the company and was told that my appointment was never finalized by mistake. Suffice to say, they wasted my morning! read more

The installation itself was great and quick and safe, however, scheduling the appointment was a hassle. I had to call multiple times and the phone would randomly hang up. read more

I drive a Jeep, which means rocks LOVE it as much a I do. NuVision has made repairs / replacements so easy for a quality windshield.

I never had a bad experience with auto glass before, until I heard them from the radio station. When I called them for my windshield replacement claim they were very friendly and reliable. As soon they got the claim from my insurance company they scheduled the service done right away, within a week they already have the technician scheduled for mobile service. On the day of the service they had a wrong windshield and had to reschedule for another day. After the windshield replacement they had to do mobile recalibrated and they broke the windshield recalibrated covered. I had a sienna 2018 van bought in January after the trip in Cali my windshield was cracked. I called safelite auto glass to make windshield claim and they replaced it in their shop and recalibrated done at the same time. And I don't have any issues with them. They did fantastic job. And here's the pictures of the nuvision after windshield replacement done. Not recommend at all. read more

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Great service. First broken windshield and I was on a time crunch to get it repaired. I was delighted that the staff walked me through the whole process including talking to my insurance company. All staff I spoke to were friendly and courteous. They followed through on everything they said they would do in the time frame they said - something pretty rare these days. The rebate was a great extra bonus to the service they provided. read more

Hi everyone, you may want to use any other company. I have used this company on four different vehicles and every single time there has been a problem major problems just to list some, they showed up with the wrong window had to reschedule for another day. second my rear view mirror fell off and smacked me in the face. Third my daughters car they showed up and had the wrong window had to reschedule. Four today June 10 2019 they showed up to do my wife's car they showed up at 11 am for install and had the wrong one by now I'm super up set so I called down to there office and they said there sorry's and told me by 4 pm an installer would be here to get it done so i left went to work, I do landscaping and make my own hours, so 3:30 pm rolls around installer call's me said he would be here by four so i finish my job and come home get the guys what what they need 5 minutes later he comes up to me and tells me they have the wrong glass. so now my wife has to risk getting a ticket because of the the crack in the glass. i tried to be far and work with (NuVision I JUST CANT BE LEAVE THEY ARE 5 STAR) i really hope they lose a star or two from this vary unprofessional. well this is my experience this people is only half of it thank you and have a nice day Monday June 10 2019 read more

Windshield is fixed so that's good but the repair men showed up looking totally unprofessional, I didn't realize they were the company sent to fix my windshield at first glance. Also now my windshield wiper fluid doesn't spray so I can't clean my windows. I've definitely had better service from better known companies. They weren't horrible, but I wouldn't tell all my friends to use them in the future either. read more

The process was easy, start to finish. They were professional and knowledgeable through the whole thing. I would definitely use them again. read more

They were professional and timely. I had great conversation with the installer and the scheduler. The help was amazing and I am glad I have a rebate coming in by Zelle. I highly recommend. Thank you and I'll come back for business in the future. read more

Filled out a survey online to get a quote. Selected email quote. Guy calls me a few minutes (10-20) after I submitted. When he gave me information, I declined service, asked them to remove my number, and I was going with another company. Then got a text from from another number saying, "if they are offering higher[incentive], keep in mind they are using cheap chinese glass. That's how it works." Wow, unprofessional!! First they didnt listen to a firm no, then they trash another company, that they dont even know? Crazy, steer clear of them! read more

From the beginning the rep that I spoke to was great. He text me the whole time back and forth and waited until I was able to call in for my insurance conference call. He immediately scheduled a windshield replacement for my two cars. The technicians that were sent to my house were super professional and polite! They did a great job in a timely manner and made sure that I was completely happy before leaving. I would definitely recommend them and will continue using them in the future! read more

The company is awesome! I will recommend to everyone I know. Very professional service. Great waiting room with cold drinks, nice touch!

This is the company to replace your windshield with! They got me promptly scheduled to replace my 2018 BMW windshield with an OEM replacement and the technician arrived when he said that he would. He was professional and personable and got the job done in a timely manner. Then my recalibration was scheduled at the BMW dealership soon after and I was given my promised incentive on time. They work as a team at Nuvision so that everything runs smoothly. I'm very happy with the overall service and will use them again as well as highly recommend them! read more

NuVision was easy to deal with and helped me in dealing with my insurance company. Tech was quick and friendly. Office staff was the same. Would absolutely recommend! read more

From the initial call to the install, great guest service. Have already recommended.

No BS that I can see, so far. They handled the claim with me on a conference call to my insurance. Offered next day service. They came to my home in El mirage and left me with a new windshield and a check for $135. Cracking the windshield was harder than fixing it. read more

If I could do zero stars I would. The first time I used them was 3 years ago. They were fantastic, I highly praised them and recommended them to anyone who needed glass. This time though I was not so lucky. They replaced my windshield and I came out the next morning and my brand new windshield was cracked again. (I'm talking bigger crack than I replaced it for) I attempted to contact them, no one ever responded to me, I emailed in, called the tech who had come out before and left a message, reached out to their customer service line and nothing. So months go by of me trying to contact them and they won't respond so I call my insurance who recommended a different company, I scheduled with them because at this point I knew I wouldn't be getting contacted back from nuvision and the second company comes out and pulls the rubber piece from around my windshield to start replacement and stop because not only were my clips broken but had been glued back into place which is what the 2nd company said most likely caused the new crack immediately. I reached out to nuvision again and finally got someone when I asked for their complaint department. Long story short, since I had to call another shop and they touched my vehicle nuvision will not fix it or cover the clips they broke and glued back on. If you do use them, stay with your vehicle and watch them so you don't end up in the same mess. I'm sure they knew they messed up and that's why no one ever got back to me. read more

Scheduled glass to be installed, was on the phone for an hour for this process. They gave me a time of 8-1, at 12:45 I finally call and try to find out what's going on. They say "sorry he should've called, your next he should be there in about 35 minutes" He finally is here, I walk outside and he says.."sorry, looks like they ordered the wrong glass. Your windshield has sensors etc, we'll have to reschedule." No, I'll pass. And they asked me about every sensor and lane assist even sent me an additional email telling me how I'd need to get it recalibrated because of the sensors. Wondering if this place is a total scam so they can bill your insurance and never complete jobs. I wouldn't have rescheduled, however I never received a call from the company to do so either. Thumbs down read more

From start to finish the entire process was smooth I highly recommend this company the office staff was professional and the installer Reuben went over and above to do an excellent job and saved my carwash decals as well as my apartment community parking permit. read more

Communication was spot on throughout entire process. Called as promised when on the way to replace windshield. Gave approximate time it would take to complete and finished as promised. Left the car interior clean, exterior areas worked on clean and windshield clean. Would highly recommend... great communication, excellent work, friendly installer. Thanks!! read more

The guys were within their window, were professional, polite and quick. Even offered them ice cold water (it was triple digit temps) but they said, "no thank you." They had water in their truck. read more

I've had windshields replaced by them 2 times and found them to be super efficient and attentive. The person that did the recalibration was also very good read more

Everyone I talked to was extremely helpful and made the process really easy. I was scheduled ASAP and it took less than 30 minutes to complete the new windshield installation. read more

Great Company at first but after the Sun contracted Installers showed up then that's when the issues started happening. First couple guys for some reason couldn't get windshield out so a third guy showed up and got it out for them. They left and then I went out to my truck and noticed my inside pillars were just hanging there and my antenna, Also noticed bubbles in the tint strip. Called in and long story short 2-3 weeks after they finally fixed the pillars. As of today (a month later) still haven't replaced the tint or fixed the antenna.. read more

Horrible. They didn't show up for the first appointment. The camera calibration guy was scheduled for the next day, so I had a bunch of calling and emailing to make sure he didn't waste a trip out here to San Tan Valley. Had to go through the entire insurance verification process with my insurance company again and schedule for Monday (today). The only part of this so far that has been smooth was the guy that came to do the windshield. Now I haven't heard from the calibration company and I had to call NuVision back to find out when the calibration guy is coming and she couldn't get ahold of anybody in dispatch. Now I'm waiting for a call back to see when this next step will get done. Most frustrating this is transaction I've had to go through in a long time. Back to King Windshields I go!!! read more

Had them replace windshield in my 2018 Dodge Ram 2500. Did it day after we called in. Prompt, and courteous. Took about 45 minutes. Worked with my insurance company so only $100 out of my pocket. read more

I have the worst luck with my windshield always seeming to attract the largest rocks on the road. Of course I am not always sure of where I will be each day. NuVision Auto Glass always works around my schedule. Their staff are so understanding and more than willing to make sure my windshield is fixed at a time and place that works for me! I have their number saved in my phone. There is never any hassle or attempts to make me purchase anything, in fact they gave me over a hundred dollars back and a free meal! read more

The company did everything they were supposed to. They made it really easy with the insurance company and at the end presented me with a check. I would recommend using them. read more

Technician was on tine and nice! BUT!!! They sent him the wrong window and I was told I had to wait till tomorrow, I was clear with the company I needed this today since I was leaving town later tonight. I called and was basically blown off with the issues nobody seemed to care that because of their mistakes I had to wait and could not keep driving with the back window busted out. ZERO customer service. Not one ounce of urgency from anyone at the shop to get this handled. Moved my job over to a different company. Don't waste your tine with this **UPDATE** So when all this happened yesterday I asked twice if they could get the glass out and installed yesterday like they said they would and I was told " it's a 3 hr job so it has to be re scheduled". TODAY, Pinnacle Auto glass was at my house at 9:20am and DONE with the install and gone by 10:00am!!! So once again they were just lying to me to try and salvage the install. Just shows to always go with a PREFERRED company with you insurance company. read more

No called no showed for my mobile appt with 2 glass replacement. Appt was 8-1 and nothing . I called at 130 and they said they would call me back and never did. Appt was booked 4 days in advance. Really NOT happy. read more

We have used this service twice now and have received excellent service both times. The communication is outstanding and the technicians explain all that they are doing before and after. We have referred family and will continue to refer both family and friends. read more

Customer service was excellent...the repair contractor was on time,polite and did a great job. I am very please with the whole process. I will call again! read more