First time renting here with my partner the unit we moved in to was uncleaned. Very dirty carpets that need replace, but owner refuses to do so. Many other things are poorly done in this condo, binds broken, fridge broken, drawers that haven't been replaced since the 70s and extremely difficult to open. We moved in July and still nothing has been replaced or fixed, just false promises. They make it all complicated to apply to only have the company themselves, not met up to their standards and have poor communication. Was expecting better, but overall very disappointing. If the owner is too lazy to replace anything then they shouldn't be doing business with that leaser, instead of making excuses. Paying over 1300+ is not worth it! Nobody should have to be treated like this when one pays for quality, I feel like I ordered off wish.com. 12/15 (Follow Up)With no surprise, North Valley Property has continued to disappoint. We have had issues with the drawers not being able to be pulled out. Finally, they sent someone in to fix the drawers they promised it would only take three days to get them fixed and replaced. It has been 4 weeks and now they are ignoring our calls, every drawer in this household is missing and makes living simple inconvenient. This company does not have the common courtesy to answer back when they finally brought in the light bulbs that were never installed and we're missing they brought the wrong ones. There are so many things not up to code and it is very frustrating we're paying a very high amount of rent for a place that isn't of quality or at least moderate. 12/24 (Follow up)The property manager showed up unannounced. On many other ossicans other parties have just shown up on the wrong day or without notice, when there is supposed to be a 24hr notice. I find it very unprofessional too only to leave a note and not send an email or call. I am lucky that a neighbor notice the note and let me know that I ONLY HAVE THREE DAYS to provide my pet's paperwork or be evicted. Which I do have and will provide my medical form. Imagine getting this information a day before Christmas while away visiting family. From the start, this property was extremely unready for move-in, whoever did the inspection did a poor job in doing their job. We were forced to live in these dirty conditions which were not move-in ready. The carpets often feel wet from the bottom especially in the master bedroom from outside moisture that comes in. Second, the lights were not fixed and it's been almost a month living here without drawers and the entire time living with drawers that do not work. I do not appreciate the company demanding three days when "you" have not been able to fix anything in a timely manner. The fireplace does not work and the upstart neighbors have hardwood floors which is not up to code with the homeowner association. Furthermore, the bathroom ceiling is extremely rotten and has water spilling with the neighbors upstairs bathing and heavily when bathing their young loud children. 01/08 /2022 Sewer Water in are sinks it not clogged and it stinks. Called the property maintance and was hung up (abby) on with the response that "we will try". Still do not have our drawers. NVMP was very unprossible tell us the renters to keep calling the third party contactor when the contactor not wanting to deal with the renters and now has brought in a lawyer which is concerning. There is no professionalism when the renter are given flase information and being told to deal (calling) with the third party contactor. In this drama Dustin the drawer worker was unpaid, he did the job the drawers are done just sitting in his shop, but the owner is refusing to pay. Something about the price was not agreed upon, however we have only gotten the end of the stick. I have been trying to break this lease, however its a money pit. The owner refuses to replace the fridge and it shuts off on its own, we lost $300 of food maining frozen meat!. No one apology given! We have wanted a Home inspector to come inspect, but NVMP only allows their own inspector. read more

After following up on North Valley Property Management 3 years after the storm they gave us, I really wish I wouldn't haven changed my original Yelp review. These extremely poor reviews of NVPM only further prove my own experience. I yelped, NVPM threatened to sue me if I didn't change it. But I'm a mom of two, just moved to Chico, I didn't want drama and I didn't have money or time to be scared. BTW, NVPM, it is illegal in the State of Ca to knowingly rent a home without notifying the renter there is a mice infestation. By law, you need to present the truth to the renter and they have to sign off on it. I'm grateful to the Yelp reviewers who spoke out like we did. And in using the same words they used with me during our last communication, 'good luck with your future'. read more

Before purchasing our home, my husband and I had NVPM as our management company. The entire staff was very helpful and easy to reach via phone or email. Their website makes it very easy to see what is available, pictures of the entire house help a lot, and they do disclose things about the house just in case the tenant might have an issue with it. I felt that they were all very honest and they answered all of our questions in a timely manner as we were moving back to Chico from Napa. We didn't have much time to look for a place, but knew the general area we wanted to rent in, as we were driving up for just the day to look at places. Paul was very accommodating and even told us of two places that had not been photographed for the website. He gave us the address and we ended up renting a place. Paul is helpful like he always has been due to extensive renting knowledge having been the manager at several large apartment complexes throughout Chico over the years. I have had the opportunity of being a tenant two other times with Paul as my manager and feel that he genuinely cares about his tenants. Top notch service NVPM. I always recommend you!!! read more

I didn't have much a problem renting from these guys. However, I recently needed to reference my rental with them and things turned very sour. They couldn't seem to locate my file with them. I called back asking if it had maybe been under my roommates name or if there was another way to locate these files. We were having a perfectly pleasant conversation (the rating I am giving today is not due to the clerical error itself) when the lady on the phone tells me, "I think I know what's going on here. You were living here illegally. We don't support that." She went on to tell me that I needed to stop wasting their time and that I need to be more responsible in my life choices. First off, there is NO way I would ever do something like that or that in the given situation it would have been possible for me to live there for the extent of the lease without them realizing it (for example, my roommate left a month early and I closed out the lease with the owner/ the apartment flooded halfway through the lease and we had to work closely with the owners to fix it, etc.). When I asked to speak with a manager the lady on the phone began laughing at me and told me that I was speaking to her and there was no one else that could help take care of that situation for me. So, given that the company does not wish to remedy this internally, my only option is to make other potential applicants aware of what happened to me so that they can avoid this place before something happens to them. And if the manager of NVPM is reading this, know that I understand that you work with a lot of irresponsible renters and you need to defend yourself fairly often, but it does not, in my opinion, justify speaking to someone in a degrading manner. Companies in Chico need to be a steward to their community and the owners of NVPM should be ashamed that they allow situations like this to occur. read more

Renting from NVMP was more often than not a nightmare. I will preface this by saying most people have something about their property management company to gripe about. I understand that managing many homes must be a challenging task, especially when you do not own the homes and can't approve every request without approval. That being said it is my opinion that Matt Depa is in the wrong business. Him and most of his staff are not skilled enough in their trade to deal with their clients. The term con-men comes to mind. Based on my experience they are an awful company to do business with. I lived in one of their houses in Chico CA for two years and during that time they were rarely helpful. Although I will say the maintenance guy Larry was always amazing when we could hassle them enough to get him to come to our house to manage the many issues we had while living there. Several windows in the place were cracked and some windows would not lock when I took over the lease. I fought with them for two years to have them replaced. They said they had to get owner approval which I understand but two years is a significant amount of time to have issues go undealt with. For a while they claimed they would just fix the windows and bill the owner but that never came to be. It became clear pretty quickly that they are not advocates for the renters but rather shifty middle men for the owners. Finally one month before we moved out they replaced one window....one solitary window....one month before we moved out. The house would often reach temperatures of 40 degrees in the winter and 90 degrees in the summer because of the broken single pain windows. They rented us a two bedroom home (I have checked online) with an unfinished basement as a three bedroom.At one point said unfinished basement flooded with sewage water twice in one week because even though we had previously expressed to them that repairs need to be made to the plumbing (the shower backed up) they wanted to check something before they replaced what the plumber told them needed to be replaced. Our house was also overgrown with mold. I did everything I could to keep the regrowth down. I hit the walls and windows with bleach weekly and when I suggested they add ventilation systems to the house they again told me they would try, nothing came of it. It wasn't just moldy in the bathroom, it was moldy in every room, especially the livingroom which had a window that was pulling away from the wall. On top of all that after we cleaned the house for three days straight (I worked for a house cleaning business a few years back, I have a pretty good idea of what clean is) they charged us half of our security deposit and still shorted us. Based on the return amount that shows on the itemized receipt they shorted us about $100 each. The cleaning business invoice they sent with the deposite check does not seem to be a legitimate business. They have almost no online presence and only two reviews. One from who appears to be the owners friend (my roomate did some deep facebook sloothing) with 5 stars and rave reviews and the other from a woman who moved out of an apartment and had the same experience we are currently having, a big fat cleaning bill that is seamingly padded. The itemized bill states it took them 3.5 hours to clean a maybe 12 by 15 room that had previously been cleaned. We will be diving deeper into that tomorrow. When I moved in the house was a literal trash heap. The previous tenant had been using the backyard as a dump. I worked for months ridding the back and side yard of trash. I also scrubbed the kitchen, removing years of cooking residue from the ceiling and walls. When I contacted them about a pre-moveout inspection they gave me the run around for approximately a month until about three days before our moveout date, at which point it was too late to schedule anything. What I am trying to say is DO NOT RENT FROM NVPM! You could get lucky. You could find a property that has none of these issues, but the more likely scenario is, life will happen and they won't be helpful about it unless it doesn't cost them too much. If you do decide to ignore this and the several other reviews stating the many reasons not to rent from NVPM I would suggest documenting EVERYTHING. If you're not sure if you should take that picture, archive that email, or have that city inspector take a look at the house DO IT. It is the only way to combat the shifty behavior of this company. I am now currently renting from a private owner and I have never been happier. Chico is full of these companies who expect naïve renters not to make a fuss when they pull this kind of behavior. Don't fall into the trap. Do your research and know your rights. I wish I had pushed back harder while I had the chance. I don't expect this behavior to cease, especially given the current housing crisis is Chico, but we as renters can do our best to no put up with it. read more

Terrible property management. Called maintenance to fix our leaky faucet for the bathtub and they didn't respond for 3 weeks. (Even emergency maintenance when we thought the tub was about to flood). Once they did come, they broke off the handle and told us we're going to need pliers to turn on the hot water, and didn't even leave us pliers to use. They never fixed it. read more

I can not say enough good things about North Valley Property Management. I have experienced business with all the other property managements in Chico and I really can not express what a relief it was to find a home with NVPM. From the second I called them to look at this house they where nothing but professional ,kind and very helpful. I loved the house and even with the things they have to do to make sure you qualify I was in the house in a couple of days. They cared that my young daughter and I needed to be in a home right away and they made it happen when none of the other rental places cared at all. I love NVPM and will tell everybody I know looking for a rental or wanting a property management to rent out there house they have to go with NVPM and know one else if the want the best. Thank you NVPM for being very professional ,very friendly and very kind. Sally Summers read more

If I could give negative stars I would. I'm so disappointed with this company. Terrible service if you are a tenant. Took 2 months to fix the washing machine. Landscaping didn't come for 4 weeks. Our sprinklers were broken (We pay water) it took them forever for approval. That's not the worst of it! My AC was broken for over a month and I finally paid for someone to fix it! They eventually had someone service it and then 2 months later I come home and its smoking! They said it wasn't an emergency. (Smoking machines are apparently not on their list for importance) of course this all happened when it is 100+ degrees out in the middle of summer! Never again! They are an embarrassment to property owners and renters. I hate writing bad reviews and I really wish I could write a decent review. They are so impersonal. They mostly respond via text or email. Terrible customer service. I cannot wait to be finished with them. I've never been so disappointed in a company. read more

I'm not sure what happened in the past with this company, but I can say that I have never once had a problem with them! The staff is so accommodating and helpful. If I wasn't moving out of the area, after finishing school this semester, I would most definitely stay renting from this company! The receptionist is always so sweet as well! I would 100% recommend renting from them. read more

I cannot begin to describe of what a terrible management service NVPM is. Like the reviews of others below me, I too have had an absolutely awful time dealing with them. Well, where do I start? Let the story begin by letting everyone know that their version of move-in-ready housing consists of carpet that is stained and looks like it hasn't been professionally cleaned in well over a handful of years. Also, a couple months back on the first hard rain of the season our ceiling right where the fan is completely fell through and continued to leak onto my roommate's mattress ultimately turning it to trash and soaking everything around it. That happened around maybe September and put in a maintenance request....It is now the END OF DECEMBER. With this being said the rep said he would have the homeowners insurance take care of the roof and nothing ever happened on that. The next wonderful time dealing with them was when our 12 year old stove top decided to crack completely across the glass surface which now we were unable to use. Let me tell you, just trying to get a guy to come out and look at it was beyond unprofessional. He gave us a date, my roommate was there waiting for his arrival and never showed up. Then two days later says he was there for 15 minutes banging on the door. Usually the normal thing people do would be to call the residents in the property you're coming to view when you arrive and cannot reach them, not presumably leave and contact us days later saying basically "Oh Well." When we finally made contact with the rep he told us the crack looked like we did it because of the COLOR OF THE GLASS. Being that I work at a home improvement store and deal with appliances every other day I have never heard of something so idiotic, but I didn't say anything. Being that the unit is 12 years old it would be hard to find just the glass top to replace it which I recommended replacing it entirely with something else. Now listen carefully here, when prompted from the rep with "are you guys willing to pay for it?" we both simultaneously said we would not pay a dime. From there we get a call from a local appliance guy who was really nice and was done within an hour. From their I got my hopes of being to use to cooktop again shattered like itself when I discovered a massive bill from the appliance company. To shorten the story we have been fighting with NVPM on the situation UNTIL THIS DAY and the bill still currently resides. I can only believe at this point that it will come out of my deposit at the end of the year along with the stained carpet which we now have to live with. As of about a week go we have the wonderful experience of waking up and having yet again another massive leak coming from our HVAC filter in the ceiling, smack dab in the center of our hallway. In the meantime we placed pots and pans down the hallway to make sure the carpet wouldn't be completely destroyed more than it already was. From there we placed another request on 12/15...7 days later and have yet to hear back from anyone regarding the problem. All I have to say at this point is DON'T RENT ANY PROPERTY IN WHICH THEY MANAGE! It will only lead to problems and numerous charges. I truly believe that anyone who gave this company 5 stars is probably an employee of the company because everyone alike has the same review, absolutely terrible, and by all means me and my roommates are not very hard people to please. As a final word, I wish I could leave my lease early but unfortunately I am stuck here for another 6 months. In the meantime we will see how the next 6 goes... read more

I called today to see if they had any rentals possibly coming up that could accommodate my husband and I with our pets. The second I mentioned "emotional support animal letter" they cut me off and said they had nothing with current or upcoming availability. It was completely rude and they are missing out on some great renters because of it. We take care of our properties so well that our backyard was half weeds when we moved in and now has a full lawn and looks landscaped by an actual yard care company. We even shampoo our carpets every six months voluntarily! read more

really slow about returning deposit, and ignored e-mail inquiring about progress. **************************** Update, they e-mailed me asking that I append my review: They refunded my deposit in full 19 days after the new tenants moved in. The legal limit is 21 days. There were no repairs or cleaning necessary nor done. Per our contract, I paid them $300 to attempt to rent to a new tenant before my lease was up. I handed them the check, and they immediately suggested I try to find renters myself on Craigslist. They were able to rent it to the new tenants after 5 months. I was relieved about that, since the lease was for a subsequent 4 months. read more

North Valley Property Management has truly been wonderful! We recently decided to make a big move and didn't have a chance to properly prepare to be landlords before we moved. We own a few acre property with a large home just outside of Chico and decided we would need to rent our home & property until we decided on our plans. We were unable to contact property management before our move and made the decision to rent to long time acquaintances. We had problems from the beginning with late rent and no signed rental agreement. We also were held up trying to take care of things on our own a few hours away trying to settle into our new place, job and school for our child. We were very impressed with NVPM when inquiring about the services they offer and professional manner when answering tough questions. I called over 6 companies and was by far impressed with NVPM. NVPM took control of a very difficult decision process and legal terms of the situation with our tenants and handled everything in a very professional and timely manner. Once the tenants that refused to sign a rental agreement and pay the correct deposit funds were properly and lawfully out of our home, NVPM quickly worked to help us find the right fit for tenants in our home and continue to keep us up to date on our property. There are not enough ways to thank North Valley Property Management for all that they did for perfect strangers that needed help and guidance in a very crucial time in our lives! read more

Had a leak happen in my ceiling coming from upstairs TWICE. NVPM would not work with the landlord of the upstairs condo(not managed by NVPM) and expected me, the tenant renting he downstairs condo, to work with this landlord to deal with the issue. I'm not the owner and not the management company, addressing a leak in the ceiling should NOT be my problem. read more

Professional and friendly property management service. Great, great, great to deal with from beginning of the property search through move-in. We were moving from a fair distance, and they were very helpful in getting us situated in a new house, and showed me several properties, giving tips on neighborhoods and commutes as newcomers to the city. Very glad to be working with NVPM for the duration of the lease! read more

I never had a problem with NVPM they handled everything professionally. They managed my rental for 6 years, always had renters. They contacted me to confirm repairs before handling it. Thank you everyone for a great service. read more

I have used North Valley property management for the past several years and they have been excellent to manage my rental property. I am located in the San Diego area, so it is important to have my property managed well...as I am so far away myself. Paul and the rest of the staff are very professional and I would recommend their service to any rental property owner in Chico. read more

Worst property management! When we moved in, there was paint everywhere, the place smelled of smoke, and the place wasn't clean. They never responded to our request for repairs. Garbage wasn't paid for, yard maintenance was never done, and they tried to raise our rent. Save yourself the trouble and go with a better property management. Glad to be rid of them! read more

Terrible customer service, its 2016 and they cant pick up the phone, you cant go to there office because its on lock down 24/7, they don't respond to emails in a timely manner. There business is based of customer service to the people that rent and that is not there. Sad to say they are worse then Sheraton and they are pretty hard to beat. If you are reading these just run the other way because once they get your money they dont care. read more