The staff and dental hygienist are always sweet. I've worked with Leo before and he's very friendly…read moreand welcoming. The girls at the desk always breaks everything down for me to understand. I've been to other clinics before where they had no idea what they're talking about. Dr. Ryan is extremely sweet and patient, highly recommend! The whole staff is an amazing team!!

I met with Dr Bradley for an consultation to determine if a night guard could be made for mild…read moresleep apnea. His questions helped me decide if I would want to consider this telling me about the pros and cons and aftercare. Front staff was helpful making the office experience positive and relaxing before seeing the doctor. I would also like to highlight that receiving the estimate of services before hand was a nice touch before coming for my visit.

I am extremely disappointed with the experience my family had at this dental office after being…read morepatients for years. My daughter was referred here by another dentist, and the referring office had already completed X-rays. Instead of obtaining those records, this office performed extensive additional X-rays that ultimately were not covered by insurance, leaving us responsible for paying out of pocket for imaging that was unnecessary. What made the situation even worse was the way it was handled. The office manager was incredibly rude and refused to acknowledge that my daughter had been referred when I asked why they didn't obtain the X-rays from the referring office, despite the fact that I had phone calls directly from their office confirming the referral. Rather than working with us to resolve the issue, the account was immediately sent to collections. After years of being loyal patients, I expected much better communication, professionalism, and customer service. Unfortunately, this experience completely changed my opinion of this office, and we will not be returning.

Absolutely the most compassionate, effective, and thorough dentist I have ever visited. His care…read morehas resolved my dentist fears; he won't even begin without making sure you are comfortable. The office staff are really sweet, the waiting area almost always has bob ross, and parking is never an issue. I'm in between jobs and I'm focusing my effort on getting insurance that is supported by Andy so I can continue care with him.

Amazing doctor and his assistant! Quality of work! I only trust them no others! Strongly recommend!…read moreVery nice front desk assistants ! It's very nice of them that they give out free chapsticks it's a must to have after your dental appointment

My family and I were patients for years without any problems. Minor complaints but I loved my…read morehygienist and that was everything to staying. Then my adult daughter was told it was time to get her wisdom teeth out even though they were not bothering her. Dr. Aldridge performed the surgery without giving her the option to seek care with a specialist. It went completely sideways and the staff did nothing to help until it was too late. My daughter had a major infection and had to have additional procedures under general anesthesia with a specialist. The staff lacked experience and empathy. Seek a specialist whenever doing major dental surgery. Needless to say we are looking for a new dentist.

I have had a wonderful experience with Lexi, my dental hygienist. She always does a fantastic job!…read moreShe is thorough, very professional, and personable. She will always ask about any concerns I may have and always remembers things about my family. Highly recommend asking for Lexi.

The importance of oral health to the rest of your health is so important…read more The expert, caring, efficient work done at Austin Family Dentistry is by far the best available in this area. My needs have all been beyond simple! From saving teeth that seemed beyond help, surgery to remove infection and save bone, etc. No matter the problem you are told exactly what to expect, Dr takes time to answer all questions and concerns. Better yet, prices are reasonable and that is a definite concern for those of us with no Insurance. All staff is efficient and caring.

This place is absolutely amazing!!!…read more I have had a lot of dental work done due to having weak teeth my whole life. This was my first time in the office. I had a broken tooth. They fit me in within 4 days. Could've been 1 but my schedule didn't allow. The office is beautiful and comfortable. The staff is so welcoming and kind. Dr Thomas is absolutely wonderful. He was so gentle kind and compassionate. They were so transparent. Laid out several different options for treatment plans. They were not pushy at all. Allowed me to make my decision and then were able to immediately do the treatment. On top of all that they have such reasonable and affordable pricing. Even as a cash pay customer it would've came in at a 1/3 the cost of a previous quote. I can't believe I was able to get my extraction done the same day too!

I'm 77 years old so I have been to plenty of dentists. This is probably the best of the best…read more Needed a crown. Was there only a total of two hours. Crown made on site and fit perfectly with no adjustments needed. Also, due to placement of pain meds, face was not numb for 4 or 5 hours afterward. In the words of a famous actor, "I'll be back"!

Tooth was dying, paid $163 and told root canal and crown with some other doctor cost $2800…read moreSo I decided to have it pulled but that ended up being $695 I'm low income so keep my $163 And thanks for not giving me anything for the pain They suck

Lauren went the extra mile for me, to search for a pharmacy who made the prescription i needed. I…read morereally appreciated her help!

Amazing staff and gentle doctor, always taking care of me and I never feel anxious with the staffread more

I went to the dentist to have my teeth cleaned, which I had always thought was one of the more…read morestraightforward transactions available in modern life. You arrive with dirty teeth. Someone cleans them. You leave with clean teeth. There are forms, certainly. There is insurance. There is the small paper bib attached to your shirt with a chain that makes you feel like an enormous baby about to eat lobster. But underneath all of this is a reassuringly simple premise: the teeth are dirty, and then they are not. They began with X-rays. After that, a woman poked at my gums with a tiny metal instrument while quietly calling out numbers to another woman. Two. Three. Three. Four. Five. I had no idea what the numbers meant, but understood instinctively that five was not good. Eventually I was informed that I would need a "deep cleaning." This sounded fine. I had come for a cleaning, and if they wished to clean deeply, I was prepared to admire their thoroughness. Unfortunately, they couldn't do it today. The receptionist, I was told, would arrange another appointment for tomorrow. This was mildly disappointing, but reasonable. Apparently my mouth required the sort of cleaning that needed to be scheduled in advance. There was, however, one other thing. I had a cavity. A small one. My insurance would cover it. This information was delivered casually enough that I regarded it as something we were discussing for the future. Perhaps tomorrow, during the excavation. Then someone reclined my chair. There are moments in life when events begin moving just slightly faster than your ability to question them. A person is telling you something, another person is putting something in your mouth, and suddenly half your face has ceased participating in the conversation. Before I had quite worked out what was happening, there was a drill. It was remarkably quick. It didn't hurt. And a few minutes later I was standing at the reception desk with a newly filled tooth and the pleasant, rubbery sensation that my lower lip belonged to somebody standing several feet to my left. This was when the receptionist explained that my insurance would not cover the deep cleaning. It would cost thirteen hundred dollars. I declined. And so I walked out of the dentist's office in the peculiar position of having gone there for a cleaning, received a filling I hadn't expected, and left with precisely the same amount of uncleaned teeth I'd brought in. On the way home, I kept running my tongue over the numb side of my mouth, checking periodically to see whether it had returned to me. Eventually it did. Nothing hurt. The filling felt perfectly normal. In fact, as dental experiences go, the procedure itself had been almost pleasant. It was only the sequence of events that bothered me. Somewhere in the space of an hour, I had entered a building asking for one thing, been told I needed a more expensive version of that thing, declined the expensive thing, and emerged having received an entirely different thing. My teeth, meanwhile, remained patiently dirty. Presumably they had been watching the whole operation. They must have wondered what I was doing there.

Great staff. Angelena is most often the dental assistant that works with me. She puts me at ease…read moreand is very personable.

The front desk staff had my 16-year-old sign papers to pay for her dental treatment. On top of…read morethat, the hygienist asked my child if she wanted an additional $60 worth of services done. At that time, I was out of town. My 18-year-old and 16-year-old went in for teeth cleanings. They never called my husband or me to let us know that our insurance was outside of their network. They were supposed to call us and discuss everything before proceeding with the procedure. They told my 18-year-old that they had informed us about all procedures and payment options, but they never called us. Now, the front desk is telling me that my daughter is 18 years old and can sign any papers, even though they misled her by not informing us and having her sign the papers. My husband was out of work for nine months, and we were on Molina insurance. We had just set up our insurance and received calls to make appointments. For my dental treatment, they called me three times to schedule appointments. When I returned to the country and called to confirm, they told me we weren't covered with them, and I could not be seen. They could have done the same for my daughters. It was only a three-week difference between my girls' appointments and mine. How is it that they could see my daughters, but I couldn't be treated? They made a mistake. They didn't inform us that our insurance was out of network for Dental Designs. Now they want to send the bill to collections, even though we are not at fault. The front desk failed to make everything clear. PLEASE BEWARE OF THE SCAM DENTAL DESIGN IS PULLING. There must be many older people who don't even know they are being wrongly charged or given incorrect information. Having a 16-year-old sign payment papers is wrong. Telling false information to a 16- and 18-year-old is wrong.

YES!!! You want to go here. Pacific Crest Smiles provides exceptional care from the moment you…read moreenter the doors. The staff is warm and welcoming. My daughter and I look forward to our teeth cleanings with Michelle. Dr. Do is amazing!!! Through every crown and filling, Dr. Do and his assistant Marianna have made me feel comfortable and provide quick and painless procedures. I was pretty nervous and tearing up prior to having a crown put on. In the past I had a bad experience getting a crown which resulted in vertigo. Marianna made me laugh and feel better instantly. Dr. Do made sure to take every precaution to help avoid triggering the vertigo, and everything went great! My recent filling went smooth as well. I highly recommend Pacific Crest Smiles for everyone in your family.

We've been here twice now. Both times this is definitely our favorite dentists office…read more After years of dental experiences it is both a relief and a blessing to say this office has not forgotten how to make patients feel like people. They don't rush they relax you. They don't talk At you they discuss With you to make sure you understand. They offer options and even have payment plans for folks without insurance, Rooms are comfortable and feel private even without doors. I can't explain how well they communicate. Just see for yourself. Call and give them a try. Your dental health affects all your health. Take care of yourself somewhere great I highly recommend this office!

I purchased a pair of dentures two years ago. A couple weeks ago, the bottom plate broke. Dr…read more Vaughn never gave me a price, but said I would get 900 dollars off. I called today, 10/17/19 and was told it would be $1000!!! Dr. Vaughn does not stand behind his product that I paid $3000 for and didn't last. Dr. Vaughn is nothing like his father. He is more interested in money and not his patient's welfare. I am on a fixed income and he knows this. Today, 10/18/19, he gave me 150.00 off bill.

Our family has been seeing Dr. Vaughn for about six months. First with an emergency which he…read morehandled promptly and effectively. Yeah! Now we've settled into his practice and see Dr. Vaughn is very good at examing and elvatuating various dental needs. He is also good at giving options and to explain things. He along with the office staff are all very friendly and know the ins and outs of insurance billing. We are really glad to have found dental care that is delivered with skilled hands in a kind, generous, gentle manner. He is a one doctor practice so things are much calmer and quieter with a feeling of competence than I have found in larger practices where it sems they are always training new staff. If you try Dr. Vaughn Teuscher I'll bet you'll like him too.