Super helpful; the employees here know they're stuff and exhibit great customer service.

I purchased a soccer jersey that turned out to be dramatically smaller than expected. Although the size ordered would normally fit, this jersey fit approximately two sizes smaller. I was not requesting a refund--I requested a size exchange because of the significant sizing difference. I was told the jersey could not be exchanged because the player's number had already been printed on it. When I visited the store, four employees refused my request for an exchange. No one offered to involve a manager or discuss any possible solution. After my request was denied, one employee went into the back office where I could still hear him. While other customers were in the store, I heard him use profanity about me. That was unprofessional and uncomfortable to experience as a customer. After I sent a respectful email, the manager called me the following week. Early in the conversation, he repeatedly told me he wanted to hear me admit that I had made a mistake by checking the "no refunds/no exchanges" box during checkout. I explained several times that I understood the policy and was not disputing it. I was simply asking whether the store would make a reasonable exception because the jersey sizing was so inconsistent. I also asked whether the jersey could be exchanged for the correct size with the player's number transferred. The manager declined. When I raised my concern about hearing an employee use profanity in the store, he defended the employee's conduct rather than acknowledging that customers should not be subjected to that experience. During the call, the manager also told me he would remove a review if it was posted. I understand that businesses have return and exchange policies, and I respected that. What I did not expect was to have four employees refuse to help, hear profanity directed at me while I was still in the store, and then be told by the manager that he wanted me to admit I had made a mistake before discussing my request. The issue was never that I wanted a refund. I was asking for a reasonable size exchange because the jersey was significantly smaller than expected. Based on my experience, I cannot recommend NW Soccer Locker. read more

NW Soccer Locker - size difference - Sporting Goods Near Me - Vancouver, Washington

NW Soccer Locker has an agreement to provide soccer apparrel and gear for the Washington Timbers Youth Academy. Over the past 3 years or so, I've been a bit baffled at how poorly they run their business. They don't ship so you have to drive all the way to their store, their payments sytem is almost always out of order, they rarely answer the phone, and not only do orders take a long time to arrive, they don't even call you when they arrive so you have to keep calling and checking over and over again. Several times I considered contacting the Timbers to try to encourage them to find a more capable provider, but life is busy and I just never felt compelled to take the time...until now. The following facebook post by the owner (which appears to have now been deleted) put me over the edge: "I am the owner of NWSL and I wanted to express my gratitude towards the ladies working for me and having to deal with these parents that love to wait until the last minute to order their player's uniform and then don't understand why it takes so long to process, when there are another 100+ parents who have also procrastinated until the WEEK before the first game which creates a huge back log to get everyone's order out on time. I really appreciate the patience of the NWSL employees that get yelled at, cursed at, hung up on, and belittled with poor google reviews. You ladies deserve more credit than you are given. My hat is off to dealing with these unappreciative customers. What doesn't break you makes you stronger!" This demonstrates what is wrong with the way you do business. Don't blame your customers for your ineptitude. And, if you really wanted to support your employees, you would not put them in a position to have to deal with the inevitable anger you create in your customers by running your business so poorly. Bad businesses complain and blame. Good businesses solve problems, create value and serve their customers. read more

Friendly employees, decent price points for jerseys, the design of the store is good, the collection there is limited but it has everything you need related to soccer, and it's conveniently located in a soccer facility. read more

The woman who owns this business is very unprofessional. I bought multiple uniforms from them at the beginning of Covid to find out the season would be canceled and I was told that they would not reimburse any money spent on the already purchased uniforms and to save them for the next year's seasons. Since Covid the business hours did not accommodate anyone who worked normal business hours and they are also closed one day on the weekends. I contacted the business after not hearing about any of my merchandise to pick it up after finally having a day that I could make it in. I was told they no longer have any of it and that it had been donated. I did not receive a phone call or any other information stating they would be getting rid of said items, so again I asked for my money back and was told no. There was nothing she would do about it since it had been so long. She then hung up me during our phone call. I want other families to be aware of the type of business she is running since so many local sports teams use them for uniforms. Needless to say I am out the uniforms and out over $200. read more

This organization sent an email out to parents two days ago stating they are open from 12-5 on Sunday. Yet after a LONG drive, found them closed at 2:30 Sunday, August 25. No excuse for the poor communication. Is there another place to buy soccer uniforms in the area? read more