Our salesman, Warren was very helpful. He made finding the vehicle I wanted a pleasant experience…read more Very nice guy! Our finance guy, Art was very helpful and looked out for our best interest and saved us money. We truly felt like he was looking out for us. We would recommend this dealership.

I normally do not leave negative reviews unless I genuinely feel a dealership failed to handle a…read moresituation properly, but this experience has been extremely disappointing from start to finish. I brought my 2026 Ram 2500 diesel in because the rear ParkSense system suddenly started falsely detecting an object directly behind the truck every time I put it in reverse. The truck immediately beeps and shows an obstacle in the center even when nothing is there. The dealership insisted my receiver hitch was causing the problem. That explanation never made sense because I have owned this truck since November 6th of last year with the exact same hitch setup and had never experienced this issue until recently. The hitch also flips underneath the truck and is not even visible when stored. I repeatedly explained this to Louise, the service director, and even suggested a simple test: install a similar hitch on another new Ram truck to see whether the issue could be recreated. Instead of testing their theory, the dealership continued insisting the hitch was the problem. After picking my truck up, I removed the hitch myself and recorded a video clearly showing that the exact same ParkSense problem still exists even with the hitch completely removed. I sent the video directly to Louise, and I still have not received a response. At that point, rather than acknowledging the possibility of a faulty sensor, moisture intrusion, software issue, or an incomplete diagnosis, I was essentially told to lose their number and take my vehicle somewhere else because they did not want to continue discussing the issue. What makes this even more disappointing is that I have purchased four vehicles from this dealership over the years. I previously removed another negative review after Louise helped resolve a separate issue following the sale of this truck. I genuinely gave this dealership another opportunity because of that prior experience. Unfortunately, this situation was handled very differently. Instead of receiving a professional diagnosis and reasonable customer service, I was dismissed, blamed for the issue, and ultimately forced to seek service elsewhere after proving their original diagnosis was incorrect. I expected significantly better treatment and professionalism from a dealership that has earned this much of my business over the years. After this experience, I will not be returning.

Christine was as helpful and as nice as anyone I have had the pleasure of working with. She…read moresuggested many amazing and affordable Kia Souls. I decided that I don't need a car right now. If I was going to get one, I definitely would have bought one from her.

Mixed experience to the point that I'd avoid them. The sales side was genuinely good -- my…read moresalesperson was great, the process was straightforward, and I'm happy with the car. Where this fell apart was after the sale. It's been more than a week and I still haven't received my paperwork or receipt. I've followed up almost daily by voicemail to the finance department, by email to the person who handled my financing, and through my salesperson. Finance has not responded once. Given that a car purchase involves handing over your personal and financial information, going a week with no documentation and no reply is concerning to say the least.

Keyosha did an amazing job at educating me throughout the entire process from picking out multiple…read morevehicles that meet my requirements to reviewing the numbers, next step processes like reserving the car of my interest until I was really to make the final decision! Completing the final paperwork was easy and again all the logistics were explained to me prior to signing and any questions I had were answered.

Typical used car salesmen. They'll cheat a new family out of all their money and ruin their credit…read morescore while their at it by setting up predatory deals in which they know the car will be repo'd. They appeal to the desperate and take advantage of the reasons said person is desperate just to make a commission check.

Great experience with the staff here! Very helpful learning about the Model Y and Model 3 Tesla.read more

Came an hour ahead of pick up and shortened the wait to 30minutes…read more Seamless when you do all checklist prior to pick up. Clean area with coffee and water. Nothing fancy. Impersonal compared to actual other car dealerships. My worry is Tesla is all electronic and not much into "talking to people for customer service" I'm finding out. I struggle with technology, but embracing the change needed to make and the benefits. Hoping for a worthwhile experience with Tesla! This location is efficient, friendly enough and looking forward to easing my transformation to an EV!

I just switched into my second car with Apple Leasing- and I've been extremely happy. Justin…read moreGleichowski is a great leasing agent to with. He's super friendly, worked quickly to get me the car I really wanted, and clearly takes his job seriously. I highly recommend leasing with him.

Justin consistently exceeds expectations in delivering outstanding customer service to his clients…read more He listens attentively to their requirements, helps them identify the most suitable vehicles within their monthly budget, and presents various options. Justin remains readily available to address any inquiries at any time. He facilitated the title transfer process for my vehicle with ease, providing all essential information. I have complete confidence in Justin's expertise and support. I highly recommend Apple Leasing and Justin G. for their exceptional service.

I recieved service in their service department this week. Zane was super helpful and really made…read morethe experience positive which speaks well of the dealership. I've bought three cars from Round Rock Nissan and have not been happy. However, I am disappointed with something that happened in the service of my vehicles. I brought in two Nissan Rogues one a 2021 with 65,000 miles and one a 2022 with 30,000. They serviced the older first. I received input of things that needed to be done including the brake fluid changed because it was dark in color. Given the color I went ahead and changed it. However, I was surprised and dismayed when the exact same thing was said of my newer vehicle. I feel like I was scammed and this is just something your techs say of the cars. While possible, it is highly unlikely that both had this given the mileage. This makes me distrust their service department and feel taken advantage of. That's a shame as I live near them. There should not be a common statement such as this on cars. I might have shifted my service to them all but with this I am questioning it. So be careful if using them for service.

I don't normally leave a review like this while a repair is still ongoing, but the dealership's…read moreresponse has been bad enough that I think prospective customers should know about it. Our 2024 Nissan Rogue suffered a catastrophic engine failure at approximately 35,000 miles. Group 1 Nissan Cedar Park has had it since August 10 and determined that the complete long block needs to be replaced under warranty. It's now August 26. The engine is backordered with no ETA, and this is our household's only vehicle. I asked the dealership for help with transportation. I was told there are 12 customers waiting for loaners and that other customers are currently waiting for the same replacement engine I am. The alternative offered was for me to pay for an open-ended rental myself and then file a claim with Nissan afterward, with no guarantee I'd actually be reimbursed. So I escalated the issue to the General Manager. What happened next honestly floored me: a sales manager called and asked if I wanted to trade the Rogue in and buy another vehicle. I explained that after spending roughly $45,000 on a two-year-old Nissan that needs an entire engine at 35,000 miles, I no longer trusted Nissan enough to buy another one. He kept selling. I was told the 2026 models don't have the same engine problem. Think about that for a moment. I'm trying to figure out how my family is going to have transportation while our two-year-old Nissan sits at their dealership indefinitely waiting for an engine, and the response to my escalation is an attempt to sell me another Nissan. I'm not a sales lead. I'm the customer you already have. I understand that the dealership didn't manufacture the engine, and I understand that they can't magically make a backordered engine appear. What they can control is how they take care of a customer when something like this happens. So far, they haven't. I'll update this review when this is resolved, for better or worse.

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

We bought our third Acura from North Austin Acura dealership yesterday. Nicole was awesome, she…read moremade the transaction smooth, easy and was able to offer the best trade in!! Nicole is THE BEST!!

Do not buy from this dealership…read more Purchased a vehicle (2019 Toyota RAV4) a few months back and have had nothing but problems since and major repairs. Both low and high pressure Fuel pump leak, broken undercarriage near bumper causing intense rattling while driving highway speeds, cracked drive chain belt. Just a few days after having vehicle concerns started to show. Called salesman who I worked with and they avoided my calls. Sales manager also refused to have their shop take a look at car unless I paid a $500 inspection fee. Save the stress and go anywhere else!

I recently had the incredible opportunity to purchase a vehicle from Apple Lease Returns, and the…read moreexperience was nothing short of spectacular. From the moment I found the exact make and model I was dreaming of on their website, I knew I had to act fast. Calling them up, I was immediately greeted by Duane, whose friendliness and personable approach instantly put me at ease. This being my first time buying from a dealership, I had my reservations, but Duane made the entire process feel straightforward and honest. What heightened my sense of urgency was hearing through the grapevine that someone else was interested in the same vehicle but wasn't ready to make the purchase. Knowing this, I felt an immediate push to secure the vehicle that very day. This sense of competition added an extra layer of excitement and determination to my car buying journey. The excitement to see the car in person drove me to make a 40-minute trip north, and it was worth every second. Upon arrival, my decision was cemented - I had to have that car that day. What impressed me the most was the transparency with which Duane presented my financing options, a refreshing change from the usual sales tactics. During the inevitable wait for bank feedback, Janie's thoughtfulness in offering snacks and water was a small but significant gesture that made the experience more comfortable. Then, Juan took over to discuss the next steps, insurance, and warranty details with such clarity and openness, it reassured me I was making the right decision. Despite the dealership nearing closing time, and my needing to manage logistical hurdles to drop off my mom's car and return, Janie and Juan assured me they'd wait, no matter how long it took. This level of commitment and understanding from a dealership was unexpected and deeply appreciated. My mom, too, was delighted by the kindness and professionalism shown by Janie over the phone. Finalizing the paperwork was smooth, filled with friendly banter and laughter with Juan, marking a perfect end to the day. I can't express enough gratitude towards Apple Leasing for their genuine approach, making sure their customers are not only satisfied but also well-informed and comfortable throughout the entire process. Their willingness to go the extra mile, ensuring we didn't have to juggle multiple cars home, was the cherry on top of an already fantastic experience. This was by far the most comfortable and reassuring dealership experience I've ever had. It's why I've never made a purchase until now, as most dealerships in the past seemed shady. I highly recommend Apple Lease Returns to anyone looking for a seamless, honest car buying journey. I'm over the moon with my Q50 and only wish I could personally thank everyone at the dealership one more time for their incredible service and support.

Purchased a Ram Limited from Juan at Apple Lease Returns and I am very pleased with the experience…read more The price of the vehicle was very fair. They delivered the vehicle to me in the exact condition that they promised. This was a pleasant experience and I love my truck. Finance rates were also competitive.

I'm back at Audi because my car feels like it's riding uneven. After buying two tires recently I…read morewas just overly cautious. Terry, my service advisor, asked if a tire alert light had come on. I've responded no. He checked my tire pressure and everything was fine. It's always better to be safe than sorry. It's says a good day when you go into Audi North Austin and there are no issues...especially when there is no costs.

Went in at 2:30p on a Thursday. Didn't see any other customer. Lovely Receptionist texted yo…read moresalespeople but NO ONE came out. I literally saw one look at phone, look at me, and turn around. I commented as to how long it was taking. The receptionist shrugged with a slight laugh. I said "well, this tells me a lot." She looked down. I walked over to a nearby suv. Opened the door and it "fell" about 1/4 inch. I closed it and opened it again and it didn't happen again. Didn't care for this one. Still no salesperson. I walked out.