Regardless of what my first review says, I started going here after I saw them advertising the…read moregender neutral restrooms on the Apple Maps app.

These people are the BEST! My husband's vehicle had a rattling noise that another repair shop could…read morenot diagnose. After being referred to OTS by a family member, we tried them. They diagnosed the issue within a couple of hours. The repair was done within a day. Now the car is back to new! And at an excellent price! Definitely recommend these guys!!

Ray helped save me a ton of money on my repairs and helped me keep my old klunker running, very…read moreprofessional.

Great people! Ray and them really helped me out…read more I was afraid I was gonna get a huge bill, and they gave me a tiny one. Didn't try to push on things that didn't need to be done.

To say the service is exceptional is still not saying enough. John had his hands full seeing as…read moreChrysler had discontinued the abs brake for my model year. Some mechanics might say sorry and just refer me back to the dealer to figure it out but John had connections and solutions and after a few days I had my car back and I was so very grateful. Def will come back here for anything else I need done.

I called in and spoke to John about replacing the spark plugs on my 2008 Dodge Durango. He quoted…read moreme a very fair price for the job using quality parts. John went above and beyond by staying late to get the job done in time for an important appointment my wife had the next morning. We really appreciate the excellent customer service, quality work and fair pricing at Raul's Automotive. I have taken various vehicles to Raul's over the years and have always been very happy with every experience. Highly recommend!

Mark and team were amazing! I called them asking if they would be able to check my car because…read morethere was a cat stuck somewhere in it. Mark got under my car and the cat came running out and he not only saved his life but saved my son and I from witnessing a tragedy. Thank you so much for taking time to help do the right thing not only for my family but also the cat. Good to know there are still great people in this world. Thank you!

Use to be a trustworthy place. When Melissa ran the place she was very honest. Took my car in for…read moreABS light. Service person called me and said brakes were at 2mm and brake fluid was dirty. They thought that was the issue. I told them brakes were done 28K miles ago and fluid was completely flushed. I know this because I changed the pads, rotors and flushed fluid with good quality parts. When I challenged their assessment the manager called back and said the issue was the ABS brake module and not the brakes. Super shady. If I had spend $ on all 4 brakes (pads and rotors) and brake flush and that would have been an expensive fix that wouldn't have fixed the issue. Do yourself a favor and try and find an honest mechanic who is not selling you work you don't need.

Best place for an oil change and inspection. Affordable and fast. There's also a full service…read moreautomotive repair shop next to it that's owned by the same people.

Great customer service by Eric he helped me get my car inspection ready. Helped me with getting…read moregreat prices without charging an arm and a leg. He kept me up to date with my car repairs with calling me advising what services are needed with how much the cost would be. Definitely will be coming back here if anything happens hopefully nothing else breaks lol

Phenomenal experience, Ross was communicative and the inspection thorough. They very easily could…read morehave nickel and dimed my repair, but they were honest and fixed the problem promptly. I was out less than $300. The original repair of my turbo charger by another shop was less than perfect, and clamps had not been tightened properly. NW Imports tightened things up and got me back on the road. Thank you for your honesty and prompt work! While I hope to not have to see you folks for a while, I will be back when the time comes!

Back in the day I use to bring my Porsche here for service and mods, and never had a problem,…read morerecently I brought my Lexus RX in for a minor fix on the ABS brake system, they said $400 over the phone then it became... " we cant fix your car unless you give us $3000! This shop acts like they have no clue how to repair Lexus. LEXUS owners go somewhere else!

They are very honest! Never suggesting more than what is needed. Been coming here for 25 years.read more

Tony is as if your best friend was a mechanic. Honesty,…read morereasonable pricing, on time service, answer all my questions. GOLD!