Ask for Mike, very knowledgeable and a great guy. They know there stuff and if they can't help they…read morecan always point you in the right direction.

It's hard to find a shop that will communicate as well as these guys. They listen to you and give…read morean honest assessment.

Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

I no longer live in Austin, have moved out to the country in Bastrop county. But when I was in a…read morebad collision in December 2025 & my car was totaled, I had to scramble to find a used car that the insurance payout for my wrecked car would cover. I looked for a month before finding a good used Prius. I had 7 business days after purchase to change my mind, so I needed trusted mechanics to check it out in that limited timeframe. I took it to Danny Luu bc he was my trusted mechanic when I lived in austin. And though he's not a hybrid car mechanic, I wanted a thorough check of all the nonhybrid components. I took my Prius to him, met a friend at Kim Phung next door for lunch, and he finished the inspection in a little over an hour. This was a whole car exam, the kind like you might get before going on a long road trip. Danny gave me a 2-3 page report on all the systems and components (except the hybrid stuff) which pointed out a couple of things that would need attention sooner rather than later. This was exactly the kind of very useful exam I wanted for my car and it gave me peace of mind about buying an older used car. Then 2026 arrived and hello high gas prices! I'm so glad I went with the Prius--best car purchase I could've made! And Danny Luu made it possible--thank you Danny So glad you're still working after all these years! He's one of the most honest, reliable, trustworthy mechanics in Austin.

2025 Update: I cannot say enough good things about Galaxy Automotive and Tire! I have used this…read moreshop for over 15 years. From the moment I pulled into the shop, I am treated with respect, professionalism, and genuine care. The team here goes above and beyond -- not only do they really know cars, but they also take the time to explain what's going on in simple, easy-to-understand terms. I had my car serviced and new brakes put on, and WOW -- the difference is night and day! The work was done quickly, the prices were more than fair, and I left feeling 100% confident in my vehicle. What stood out the most was how honest and transparent they are -- no pushy sales tactics, just straightforward advice. It's rare to find an auto shop that makes you feel like family, but that's exactly what Galaxy Automotive and Tire does. If you're looking for top-notch service, friendly staff, and work you can trust, this is THE place.

We have used Galaxy for years and are very happy with them. I don't feel like they have pressured…read moreme into unnecessary car repairs and do a good job explaining which repairs are higher priority vs lower priority. I also feel like they are cheaper than other mechanics I've looked into.

I've used them for years and for several different vehicles (all Toyotas). Honest, polite, skilled…read moremechanics, a bit expensive compared with one-man shops but less costly and more trustworthy than the dealer.

This is a from a (former) longtime customer. David and Dave had been my ONLY Toyota and Subaru…read moretechnician shop. Ever. Today I brought my old 4-Runner in for her first visit since Rising Sun was "acquired". The young man at intake informed me there's now an Upfront Diagnostic Fee ($179) to begin, then of course, whatever parts and labor are necessary to execute a repair. Pure Profit Gouging: to tack an additional required fee on top of the book repair. Pretty sad, considering Rising Sun's existing customer base are accustomed to excellence in all facets of service, including initial diagnosis. Nope, I'm not playing the new game of Charge'Em extra. New ownership, y'all can Scratch one formerly happy customer from the database. Parker

The inside of the Automotive repair shop is very clean and very nice employees. they did the…read moreservice was requested and seemed to do a very good job. the Price is little high but i believe average price on automotive work but the employees were very nice.

We took our car for state inspection to this location of Chelsie's, to our surprise the individual…read moreby the name of Bryan at the counter told us there were a few people a head of us when there was only one lady waiting for her car to be inspected, he seemed like he could not handle the traffic ln the store, after making us wait for 45 minutes he came up with bogus reason saying in our insurance card the vin number 8 looks like B and accused us for not having an insurance for the right car, you could see hate in his tone, I will not recommend Chelsie's for any type of Automotive service, he kept complaining that he does not make any money from state inspection to another person behind the glass. GLP1 SE

Honest, fair. Common sensed and competent. No BS. True…read morestory; Tech One wanted $1200- to replace my rear shocks, including parts and labor. . Riethmeyers charged $450- after I bought my own Bilsteins[ $200], they installed them. Dudes saved me over $500-. Thats a serious savings to me.

They said my car could break down at anytime, but it couldn't be repaired. They claimed the part…read morewas no longer available. They suggested I should buy a new car despite the low mileage on this one. I got a second opinion from a highly rated mechanic. The part was available, but the issue was only a minor annoyance. There was no risk of breaking down or causing damage. I should easily get another 50k miles out of this car. They only recommended some overdue preventative maintenance that Riethmeyer's failed to do before. Riethmeyer's messed something up in my previous service, too. They fixed it for free, but I had to take it back. This latest experience was their second chance. I was a long time customer, but they just lost my business.

Forget your days of Jiffy Lube or whoever else you use for a quick oil change or car inspection!…read moreCome to Groovy Lube. Each time I go I am greeted by such friendly staff, and usually by my first name! (They must save via license plate number). They always answer their phones, are kind and have fast service. I needed air in my tires the other day and didn't have any quarters so I stopped by Groovy Lube. They aired up my tires, topped off my liquids under the hood, blew out the millions of leaves that were hiding under my hood, AND gave me a coupon for the next time I need anything, all complimentary! It's the little things that matter and Groovy Lube pays attention to those little details. They have my business forever.

John, Rae, and Amber gave me top service! This review might be more than a little delayed, but I…read morehave never had a bad experience at Groovy Lube!

I have had my car serviced here at least 4-6 times and every time has been spectacular...job wise…read more Everything from a full brake system replacement to a simple A/C flushing, these guys really know their stuff. Now when it comes to pricing, they've gotta pay their Airport Blvd. rent. They charge steep prices on labor and somewhat surged prices on parts; however, everything they service comes with a warranty from the date of service. Two years or 24,000 miles from the date of service, they will re-repair whatever ailment your vehicle has experienced and, trust me, I have done it. The staff is to-the-point with no frills. They give you a call when your car is ready like a regular mom and pop. They are honest with estimates of repair schedules and are right 90% of the time. I love these guys!

Best shop in town! People ask so much of folks in the trades without realizing what goes into…read morerunning a business like this. These folks are stellar