that's by far the worst orielly I've ever been to. Dude at the counter had a really bad attitude…read morelike someone pissed in his coffee this morning, also didn't know anything. I'll still go to orielly but I'd rather drive to the Merced store. they are way way better

Was in need of a new battery and after auto zone turned me away saying they couldn't help me until…read moreit stopped raining due to needing them to remove the battery (it was a mist drizzle). Had it been raining hard I wouldn't have expected them to remove it and replace it. I called O'Reilly's auto parts down the street and they helped me right away. They removed and replaced the new battery I purchased from them, no hesitation. I was in and out within 10 minutes! Thank you Ben for the great customer service and being so helpful.

I purchased struts/shocks at the Livingston, Ca. Autozone after 2 weeks I decided to take them…read moreback, the reason was because my 2006 Acura TL transmission was starting to act up so I decided not to spend the money to fix up a dying car. when I entered the Store the associate acted put-out that he had to return them. the attitude I got was not professional. I had my receipt and asked him if he needed my credit card for the return. He didn't answer me. He finished the transaction and laid the receipt towards me on the counter and walked away. I was very disappointed. The only thing I could think of is he must get commission for the sale since he was the same person who sold me the Struts/shocks.

Went to buy oil today, was helped by a nice girl with long black hair, her 2 other girl coworkers…read moreshowed her so much team support, I was impressed. The female manager was helpful too. They even told my cashier to get me a better oil filter that would give me additional $ off, which I completely appreciated. Would definitely recommend this location off Bellevue in Atwater.

I have always had good service here. These guys will literally bend over backwards to find you what…read moreyou need. I was looking for a special switch the other day and a guy came out to the rack I was looking at to help me. It wasn't there. He said he thought he knew where one might be in the back. Another guy looked in a book and found the part number and description right away. Looked it up on his computer and found it in the back right away. Another time I had arrived just as the last guy had closed up and locked the door. I asked if the store was closed and he asked what I needed. He said " Ya we have that " and unlocked the door. I said - but your register is closed out too isn't it ? Ya but that's ok ! MAN ! I couldn't believe he would open back up for me !!!! I will never forget that!

The team member Terry was extremely helpful, went above and beyond his service call and was very…read moreknowledgeable and extremely kind. Would highly recommend anyone who needs anything or needs any honest advice to go give Terry at O'reillys a visit!!

I've been here many times over the last few years. I've found the staff to be knowledgeable and…read morehelpful. Today, it was Angel that went above and beyond to help me with a couple of parts for my vehicle. Very grateful for his willingness to support and his efficiency. Thank you!

Hats off to these brave people. Located in an area where the average car was made last century and…read morewhere the average joe doesn't know the difference between coolant and lemonade these chosen few brave the checkout counter to provide top notch service and courtesy ALWAYS. Got my alternator checked here as well as warranty out my broken distributor a couple of times, and have always been helped quickly and with courtesy. Great selection as always and impressed at the constant cleanliness of the exterior as well as interior.

I went into the AutoZone at this location yesterday afternoon to get my weak battery checked. When…read moreI came back later to pick the battery up I had a hard time getting the attention of the guy that's doing nothing at the counter but he finally looked at me and I told him I wanted to pick up my battery and (after looking confused) he goes back and doesn't come back for 10 minutes which I found to be rather odd. So I asked the female employee to go back and see what was happening--she had a very nice attitude and was friendly. She didn't come back for a few minutes so I asked the other guy at the counter to go back and check. The second guy finally came out and he started laughing like a maniac. I nicely asked if he was on drugs or something and he said no this is the way I am all the time ( I thought well that's too bad and pointed out that AutoZone employees don't usually act like that Then he made it clear that he thought it was funny that I had waited over 10 minutes only to find out that my battery was defective. He then slapped the sticker on the side of the battery (which said ("defective") on it to make his point. A few minutes later I talked to the manager about his behavior and he just stands there hardly moving like a Stoic from the days of the Greeks. He finally moves and tells me that he doesn't believe that his employee was laughing about my battery being defective and so there's not much of a problem. I was rather surprised at finding three 1 and 2 star type employees in the same AutoZone locations as this had never happened to me before. It was kind of like spotting a UFO or walking past a haunted house in July to me. Ha. But I recallef that about a year before I had encountered some rude behavior at this location at that time.

Had the best customer service today. Went in this morning to order a part for my husband's truck…read more It was here by 3:30 this afternoon.

After having a competitor drop the ball I called here. Not only were they helpful and friendly but…read moreI was able to place my order and have the parts delivered the same day!

Do not go here they blatantly disregard California consumer laws. They refuse to follow civil code…read more1723. They did not tell me an item was non returnable until after purchasing the item. I saw this while leaving the store immediately walked back up to cash register and said I did not want the item since I could not return if not needed. They refused stating it was final sale. They did not tell me this before purchasing item, no signs posted at entrance or at registers stating limited return policy which is required by law. Steer clear of this shady place.

This store here in Merced has the rudest people (men) working here. My husband took a part to…read morereturn it as it was under warranty. ...and first they complained about the receipt because it was not like their new receipts. ...then the guy that finally got off the phone asked him what did he needed, and as he explained he looked at the receipt and saw another employees name on the receipt and said rudely ...."let him take care of this." Which this employee came in and said you will still have to pay for it! Never get parts from here. Funny how Auto Zone and O'Reilly have lifetime warranty on this part!

Terrible experience. Back in February 2025 I took my Honda Accord Hybrid Sport to their service…read moredepartment and took a diagnostics paper from O Rielys Autoparts which stated my Spark Plugs were bad, and my car was having misfiring because of it. Maricela was the person who I gave this information to. They decided to "keep my car" and said they're take a look with a diagnostics test, then they call me the same day after I already got a rental because I thought THEY'd fix the issue; saying "oh come pick up the car its good to good, we didn't find any issues" MIND. YOU. I just bought the car from WESTERN MOTORS DEALERSHIP Aug of 2024; Then just recently, the car went into limp mode so I took it back to the service department & they ran a diagnostics and saw that my SPARK PLUGS AND COIL were bad and need replacement which LOL I TOOK my car there in February 2025 and TOLD them that was the issue but got looked at like I'm dumb. Anyways, and then proceeded to tell me that they will keep my car for a few days until warranty covers the parts and then start the repair... I said no way because that means I pay for a rental AGAIN, and have to pay them for their labor and the storage fees & whatever the repair costs which was dumb because it's literally an EASY fix I know this because I took my car from there right away to a family friend who is a mechanic and he told me this is literally an hour- 1/2 hour job. And they fixed it right away. And my car has been running so well. I just wish that Maricela actually took my concerns seriously instead of brushing me off and running around the bush with me. Going to definitely consult with a lawyer to return my car to them because they sold me a car without even properly making sure things were right fully with it. And this service department sucks on top of it, just cuz I'm a girl they made it seem like I'm stupid. Even charged me 100$ for the diagnostic test when LOL I had already previously told them what the issue is.

I highly recommend this place. Not many places you can go to and feel like you can trus them. Thank…read moreu Maricela for helping me and making the process go smoothly. Great service!

Vinny did an excellent job providing service and attending right away! He gave life to our Whacky…read moreWaving Inflatable Flailing Arm Tube Man! Vinny said "That promotes company morale" and My son said "Oh that's a good word Morales"

Over the years I have gone into Batteries Plus for batteries and lights. They were always very…read morehelpful. Recently I have not been to visit them as much and several items which I needed they didn't have or couldn't fix.