Over the years I've always use this O'Reilly and I truly don't think I've ever had a bad experience…read moreno one has ever made me feel silly for my car questions. I wanted to take the time to write this review because yet again another great experience on Sunday was a nice gentleman who helped me return a part and pointed me to the right direction on new windshield wipers and installed them!

I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

They have actually been very solid in getting the work done on my vehicle, and have continued to…read morehelp me to get what I need fixed! There have been a couple of mistakes that have occurred, but every time they have listened to me well, and Marco, my sales rep, has very good communication and understands fully my concerns are when I bring them up to him. He has always done the right thing to fix any of the problems of my vehicle, or fix any mistakes that may have been made, and I appreciate him being a stable terminal (point of communication) for me. Basically, when you go to Auburn Auto Drs., you will get a business willing to communicate, listen, and do the right thing - and this is very important, is worth more than GOLD. I recommend them as a solid business that is going to be around for a long time, and will not let you down!

Spouse had his car serviced here. Great customer service, we loved the detailed report they…read moreprovided after the inspection. We will be coming back! Oh and we love the cookies:)

Had a problem and they made it right thank you to Steve and his family will be forever gratefulread more

Good service in obtaining my Toyota's bi-annual smog certificate. Very pleasant employees that…read moreefficiently served several customers during my visit. Very fair pricing. Ideal location where you can do some shopping while you wait if you so desire. Plenty of good reading material to enjoy while you wait, too. In addition to being a Star Smog Station, they have the expertise to do repairs to get your vehicles smog system in compliance to pass the necessary tests. It's nice to be able to have a locally owned business that can provide good service at fair prices.

Thank you so much Brayden for being patient and doing the leg work to get down to the bottom of…read morereturning a part that didn't work for me 100% recommend Palm Ave., Napa!

Tried calling to ask if they carried a part I needed and the attendant wouldn't answer my question…read moreand he was rude to me the entire time, his phone etiquette sucks and he should be fired. He refused to tell me his name and hung up, I was very polite so I don't know what his problem was. Obviously this store doesn't want my business so I'll be shopping elsewhere

I have never given 5 stars to a dealership service center - usually it is more of a battle to get…read moreyour car repaired for a reasonable price. I had problems with my Sienna key fobs. I showed up about 1 hour and 15 minutes before I had to leave to pick up my son - this probably wasn't a good idea on my part. But I told them I had to leave and they actually fixed the car within one hour - the other Toyota dealerships didn't come close to this. As it turned out the two key fobs only had a minor problem and they fixed them for free instead of charging me a few hundred for coming in. So I will be going back when I have a problem or for a new car when the time comes.

Took my vehicle in for a few recall updates and service, and was taken care of so well by Jake and…read morethe sweet rental car girl (blanking on her name, she's brand new and killing it!) They ended up needing to keep my car overnight and provided me a wonderful comparable vehicle. They had my services and installs complete by 9:30 the next morning, and I'll tell ya I've never been in and out of an office so fast. Thank you Auburn Toyota!

Awesome! Will def be back! Quotes cheaper price than Costco…read morefor better Toyo tires. In/out within 25 mins. Happy to support a local, small business. Well Done, guys!

I highly recommend SOUZA'S TIRES in Auburn…read more I purchased 4 truck tires from Mr. Souza over a year ago and never got around to reviewing his shop's excellent service and products. Not only did I receive professional and courteous service, but he actually kept his shop open a little longer for install installation. I was lucky to find his shop since I am from a few towns over but had a hunch when my lady's maiden name is also Souza (with a "Z"). I will be a return customer.

Took my WRX up here in April. Was my first time getting a car protuned and Travis did not…read moredisappoint. Running a cobb sf redline intake, Cobb lf bpv, Cobb turbo inlet, awe Touring catback, and iag v2 street aos. Car runs strong!

Dude I want to give a huge shout out to all my boys over their these people are crazy crazy with…read morethe work crazy in general they know how to handle their stuff they are hard working people know their cars know how to tune know about repairs these people are the best ever I want to give a shout out to MAX dude is amazing non stop hard worker RANDY being so on top of things hard worker SETH for helping me understand and know what's goin on as well To the service manager too John Anderson thank you for keeping these guys in a grate standing TO THE TUNER JULIAN I just want to say thank you so much you made my dreams come to life TRAVIS for showing you and keeping you updated your amazing you guys are so grate as a team you guys are killers keep going and do not stop you guys are super awesome and I'm super glad for the team you guys have please TRAVIS IF YOUR SEEING THIS PLEASE JUST KNOW YOUR TEAM IS AMAZING AND I HOPE YOU REWARD THEM FOR ALL THEIR HARD WORK I'm bringing all my friends and family here makes me feel so good and relaxed being here it's like a real family and super comfortable PEOPLE IF YOUR READING THIS OR ANYONE PLAING TO COME HER DDDOOO IIITTTTT ITS AMAZING VIEWS ARE AMAZING PEOPLE ARE AMAZING THEY WILL PUSH TO MAKE YOU FEEL COMFORTABLE AND SO HAPPY AND MAKE SURE YOUR CAR IS SAFE AND TAKEN CARE OF

The whole purchasing a car from this family is perfect. No pressure. Nothing the family works with…read moreyou. I would recommend this place to anyone that wants to go in and purchase a car and walk out without a headache, I love this family. They have treated me so kind.

Used vehicle dealership in Auburn California. Very responsive to my inquiries concerning a few…read morevehicles. Low pressure and full disclosure of any issues with the vehicle condition. Thank you Dara, for a good car buying experience.

This review is strictly based on customer service, because I have not had any work done on my car…read morehere (yet), but I was very impressed with the experience I had when I called to ask about my options for the trouble I'm having with my car. The person I spoke with provided a lot of very valuable information, including recommendations for transmission shops in the area based on my situation. I don't experience that level of honesty and transparency often, especially from auto repair shops, so I think it's important to acknowledge it. I will definitely bring my car here in the future and recommend them to others!!

My daily driver is a 2010 RX 350 with 195,000 miles. Bought…read moreit as a 1 owner vehicle in 2020 Has been highly reliable The Lexus dealer gave me a list of repairs and since they did an outstanding job on my SC430, I made an appointment with Logan. They did in my opinion a thorough check up and without pressuring me, shared what's going on. They went over the top to change out the front passenger axle as it was really stuck in the transfer case Because they are people of integrity instead of a $4000 bill, they got it done for about $800! This shop is the real deal! Thank you Logan and Staci and your technicians for your perseverance in this repair. Steve