They have actually been very solid in getting the work done on my vehicle, and have continued to…read morehelp me to get what I need fixed! There have been a couple of mistakes that have occurred, but every time they have listened to me well, and Marco, my sales rep, has very good communication and understands fully my concerns are when I bring them up to him. He has always done the right thing to fix any of the problems of my vehicle, or fix any mistakes that may have been made, and I appreciate him being a stable terminal (point of communication) for me. Basically, when you go to Auburn Auto Drs., you will get a business willing to communicate, listen, and do the right thing - and this is very important, is worth more than GOLD. I recommend them as a solid business that is going to be around for a long time, and will not let you down!

I usually do not brag about mechanics To be honest , but these guys just went above and beyond…read more Marco was very transparent and shared with me every step of the way what they were doing with my truck with pictures, too. Did not try to upsell me on anything I didn't need. Really, really great experience.

Had a problem and they made it right thank you to Steve and his family will be forever gratefulread more

Top notch. Steve is a stand up guy. Brought my 41' RV towing my toad, 67' total in. A bit tight in…read morethe parking lot, but doable. In & out in less than an hour. I'll be back.

Tried calling to ask if they carried a part I needed and the attendant wouldn't answer my question…read moreand he was rude to me the entire time, his phone etiquette sucks and he should be fired. He refused to tell me his name and hung up, I was very polite so I don't know what his problem was. Obviously this store doesn't want my business so I'll be shopping elsewhere

Had a chain advisory going through the mountains, so we stopped in here to ask some questions about…read morechains for our rental. The gentleman at the front with glasses and beard was hands down THE most condescending and rude associate I've ever spoken to. We went to O'Reilly down the street and explained the situation and they were extremely kind to us and also explained that they receive customers due to this poor service. Save yourself some time and go to O'Reilly a block up instead.

I have never given 5 stars to a dealership service center - usually it is more of a battle to get…read moreyour car repaired for a reasonable price. I had problems with my Sienna key fobs. I showed up about 1 hour and 15 minutes before I had to leave to pick up my son - this probably wasn't a good idea on my part. But I told them I had to leave and they actually fixed the car within one hour - the other Toyota dealerships didn't come close to this. As it turned out the two key fobs only had a minor problem and they fixed them for free instead of charging me a few hundred for coming in. So I will be going back when I have a problem or for a new car when the time comes.

I bought a brand new 2025 Camry SE in September of 2024 from this dealership with 23 miles on it at…read morepurchase. I also purchased the most comprehensive service package alongside with it. I was beyond excited for my purchase and felt super secure in knowing that I was going to have my car taken care of when I dropped it off every 5,000 miles. That is when the fun stopped with this dealership. I have had more than a few occasions with the service department that have been less than pleasant, but today was the worst experience I have ever had with anybody that has serviced my car during my lifetime. Today I went in for my 30,000 mile warranty. For the 30,000 warranty, they are supposed to do a variety of things, including changing my oil and rotating the tires. For some reason, I had the inspiration of taking a picture and marking my tires to see if they were actually doing the service that they were paid to do through my comprehensive service package. When I received my car back, I noticed that all my tires that I had marked and had taken a picture of were still on the exact same wheel as I had them on when they arrived. Normally every 5,000 miles they rotate the wheel from front to back, this was not done. I went inside and asked the man exactly what was done with my car during this service. He informed me that the wheels were rotated along with the oil change and the other stuff that was done. I let him know that was certainly not the case as I had marked all my wheels before coming in and know they weren't moved at all. The man then went back to the service tech and confirmed with her that she did not move them at all (even though I was told and the service states they were supposed to). When I was leaving, the man asked me what he could do to make it right. Honestly, I was ready to buy another car for my girl who is pregnant from them. I even had the conversation while dropping off my car with this man that I was ready to buy another car. This has taught me that will not happen and I will be taking my business elsewhere for her car. They have saved me a headache of another car with them. I truly don't believe they even put oil in my car or did anything for my 30,000 miles. I don't even want to return to my scheduled maintainence with this dealership because I truly believe they don't do the work they say they do. It is sad that I have to take a physical picture and then confront them for me to finally be told the truth about my wheels. I work hard for my car payments and services. I hope this serves to anyone out there to not do business with this corrupt dealership. They do not do the work they claim to have done. Please avoid this dealership at all cost and save yourself the headache that I have received by them.

Awesome! Will def be back! Quotes cheaper price than Costco…read morefor better Toyo tires. In/out within 25 mins. Happy to support a local, small business. Well Done, guys!

I highly recommend SOUZA'S TIRES in Auburn…read more I purchased 4 truck tires from Mr. Souza over a year ago and never got around to reviewing his shop's excellent service and products. Not only did I receive professional and courteous service, but he actually kept his shop open a little longer for install installation. I was lucky to find his shop since I am from a few towns over but had a hunch when my lady's maiden name is also Souza (with a "Z"). I will be a return customer.

Took my WRX up here in April. Was my first time getting a car protuned and Travis did not…read moredisappoint. Running a cobb sf redline intake, Cobb lf bpv, Cobb turbo inlet, awe Touring catback, and iag v2 street aos. Car runs strong!

Dude I want to give a huge shout out to all my boys over their these people are crazy crazy with…read morethe work crazy in general they know how to handle their stuff they are hard working people know their cars know how to tune know about repairs these people are the best ever I want to give a shout out to MAX dude is amazing non stop hard worker RANDY being so on top of things hard worker SETH for helping me understand and know what's goin on as well To the service manager too John Anderson thank you for keeping these guys in a grate standing TO THE TUNER JULIAN I just want to say thank you so much you made my dreams come to life TRAVIS for showing you and keeping you updated your amazing you guys are so grate as a team you guys are killers keep going and do not stop you guys are super awesome and I'm super glad for the team you guys have please TRAVIS IF YOUR SEEING THIS PLEASE JUST KNOW YOUR TEAM IS AMAZING AND I HOPE YOU REWARD THEM FOR ALL THEIR HARD WORK I'm bringing all my friends and family here makes me feel so good and relaxed being here it's like a real family and super comfortable PEOPLE IF YOUR READING THIS OR ANYONE PLAING TO COME HER DDDOOO IIITTTTT ITS AMAZING VIEWS ARE AMAZING PEOPLE ARE AMAZING THEY WILL PUSH TO MAKE YOU FEEL COMFORTABLE AND SO HAPPY AND MAKE SURE YOUR CAR IS SAFE AND TAKEN CARE OF

The whole purchasing a car from this family is perfect. No pressure. Nothing the family works with…read moreyou. I would recommend this place to anyone that wants to go in and purchase a car and walk out without a headache, I love this family. They have treated me so kind.

Used vehicle dealership in Auburn California. Very responsive to my inquiries concerning a few…read morevehicles. Low pressure and full disclosure of any issues with the vehicle condition. Thank you Dara, for a good car buying experience.