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    Napa Auto Parts

    2.8 (5 reviews)

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (43 reviews)

    Over the years I've always use this O'Reilly and I truly don't think I've ever had a bad experience…read moreno one has ever made me feel silly for my car questions. I wanted to take the time to write this review because yet again another great experience on Sunday was a nice gentleman who helped me return a part and pointed me to the right direction on new windshield wipers and installed them!

    I took an OReilly house brand battery in for a check. It was bad and needed to be replaced. The…read morebattery sticker showed it was purchased in Jan 2024- so still under warranty. I explained that I had recently purchased the truck and the salesperson told me if I could find the receipt or provide the previous owner's phone number the battery would be replaced at no charge. Excited at the prospect of saving a couple of hundred dollars, I returned home and spent 20 minutes or so searching for the receipt and taking pics of the original owner's phone number. I couldn't find the receipt but, armed with a phone number and email from the previous owner I returned to the store. A different sales person then informed me that the warranty wasn't transferrable and I was out of luck. The original sales person was still working the counter and I asked why that person said I could provide a receipt or phone number to get a free replacement. "I don't know, warranties aren't transferable". I honestly expected to pay for a new battery anyway, but the mixed messages cost me a bit of time and frustration- I have other things I need to do. I would have just bought a battery in the first place had I known... piss poor experience and piss poor customer service.

    Napa Auto Parts - autopartssupplies - Updated September 2026

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