Went in to charge my battery and Julie the store manager was nice and helped me out. I just moved…read moreto town and am delighted to have nice service near me.

Lousy customer service. Stood at the counter for 20 minutes, no one came. This place makes it own…read morehours, see it close real early . Not dependable, Eastside Banning Hoods

Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well…read moreorganized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center.

I love this location. I visit often to pick up engine oil and every time I am greeted by friendly…read morestaff members. Service is quick, and they are helpful and knowledgeable. Very clean and large store as well!

Really incredible, fast service by Nicholle. She installed a new battery and ran a system test in…read moreunder 15 minutes and was so kind when I shared that I knew nothing about batteries or cars in general. Thanks so much, will definitely be back for car related needs in the future.

Always helpful, knowledgeable, and friendly. I been using their assistants since they openedread more

Ken & Nick went above and beyond helping us with some stubborn tires on our Porsche. They took…read moretheir time mounting and balancing them and made sure everything was done correctly - their attention to detail, patience, and professionalism really stood out. We truly appreciate the extra effort they put in to get the job done right. Excellent service from both of them - we highly recommend Ken & Nick!

First experience i took my wife's van into the redlands shop for work was advised by service…read moremanager that tires were legally bald. I decided to have them replaced. My wife picks up the van and was driving for two weeks and I looked at the tires and they were the old ones. They charged me to replace and for tires but never installed them. After some back and forth the made it right. Fast forward a few years I decided to trust pep boys again and go to the yucaipa store for my son's vintage car. We had work done on the sending unit on our gas tank. We got the car back and went to gas up and gas is pouring out from under the car. Took it back immediately and dealt with Kenneth the store manager and he was very argumentative about the whole situation. I was concerned because this is the second time pep boys sent me home with an unsafe car. After arguing with us the did repair the leak. The newest experience is when my son's spare is leaking. We took it in and they gave him a hard time about it. He was mad and reminded them of the previous issues we have had and how Kenneth was responsible for letting unsafe work leave his shop. We had to go back the next morning and we talked with Kenneth. After some arguing he took our tire in back to see what's up, he calls us into the service area. Shows us a leak at the bead and says it is our fault the tire is leaking. I stated it was shoddy repair work and the tech did not clean the rim and seal the bead properly. He had an attitude said he could fix it but won't because we got pissed off. Gets in my face makes threats about if I were to touch him he waste me or something like that. Proceeds to cuss at me. Overall not a good experience I would not recommend pep boys

This place is great. I was having g issues on the road in my diesel. I got my car towed on monday…read moreafternoon. They jumped on it even though I dropped it off a day early. Great communication. Didn't try and upsell a bunch of junk I didn't need. Got me in and out. I rarely take my truck to the dealer. Here I would. Adrien is great to work with in service

Came in for a quick service repair. Customer service in parts department was extremely…read moreprofessional, knowledgeable and helpful. Gave a great recommendation for some additional parts I was considering at a different shop, that alone shows he was not about just making a sale. My experience was genuine. I will be returning for service when due.

I needed to purchase Toyota Pink Coolant for my Highlander, so I searched online to find the best…read moreprice. I came across Toyota of Redlands and noticed that their online price was very reasonable. I called ahead to make sure they had plenty of the pink coolant in stock. I also asked if the online price was the same price I would pay if I purchased it at the dealership. The employee I spoke with confirmed that the online price was the same as the in-store price, so I decided to make the trip and purchase the coolant. When I arrived, I was greeted by Adrian in the Parts Department. I explained that I had called a few days earlier and was there to purchase the Pink Coolant. However, when Adrian gave me the price, I noticed it was higher than the online price. He explained that the online price and in-store price were different. I told him that the employee I had spoken with previously had specifically confirmed that I would pay the same price at the dealership. Although the previous employee had given me incorrect information, Adrian handled the situation in a way that really stood out to me. He could have simply charged me the regular in-store price, but instead, he took the initiative to honor the online price as a one-time courtesy. I was very grateful for what he did. It wasn't necessarily about the price difference--it was the fact that Adrian took ownership of the situation and made sure I left feeling valued as a customer. His professionalism, understanding, and willingness to make things right turned what could have been a frustrating experience into a very positive one. Overall, my personal experience with the Toyota of Redlands Parts Department was great, and Adrian's customer service made a lasting impression on me. In my personal opinion, I would definitely recommend their Parts Department in my personal opinion. I will also be returning in the future whenever I need Toyota parts or accessories. Thanks again, Adrian, for going above and beyond!

I would like to take a moment to share my experience with Toyota of Redlands today. I have always…read morehad pleasant experiences here in the past, which is why today's experience was especially disappointing. I brought my car in because I had been hearing a noise coming from the driver's side for several weeks. After waiting a little over two hours, I was contacted by Steve, the service manager, and was told that there was nothing wrong with my car. I explained that I disagreed with the diagnosis because I could clearly hear the noise while driving. I was told that they have the best technicians and that if the technician didn't hear anything, then there was nothing wrong. I was essentially told that if I continued to hear the noise in a few more weeks, I could bring the car back and wait again to have it checked. As I was walking out, I decided to stop and speak with someone else because I knew something was wrong with my car. Thankfully, I spoke with Alex, who was extremely kind and helpful. He brought over Jimmy from the body shop, and these two gentlemen immediately took my concern seriously. They took me outside and quickly found a large nail in my tire. I was shocked because this was something that should have been identified during a thorough inspection, especially after I specifically brought the vehicle in because of a noise coming from that area. Jimmy then got in the car with me and took it for a drive. Within 10-20 seconds, he heard the exact noise I had been complaining about for the past three weeks. This was despite being told that the technician, Robbie, had completed a full diagnosis and found nothing wrong. I am very confused and concerned by this experience. If Alex and Jimmy had not taken the time to listen to me and actually investigate the issue, I would have left believing there was nothing wrong with my car -- when there was clearly an issue that was noticeable almost immediately. I am extremely grateful to Alex and Jimmy for their professionalism, kindness, and willingness to listen to me when I knew something wasn't right. They are the reason this issue was finally identified. However, I am very disappointed with the way my concerns were handled by Steve and with the diagnosis performed by Robbie. This experience has left me questioning whether my vehicle was actually inspected as thoroughly as I was told it was. I have trusted Toyota of Redlands for my vehicle, and after today, I hope management takes this situation seriously and looks into what happened. Customers should feel confident that when they bring their vehicle in with a specific concern, that concern is genuinely investigated -- especially when the customer is telling you they can hear and feel something is wrong.

A employee "Joe" is a joke. Lazy and unprofessional . Drove all the way down there because he told…read moreme he had the part in store. When I was there the part was no where to be found

These guys sold me a broken item and switched the receipt so I couldn't return it. What the hell is…read moregoing on in this unprofessional work place. The item they sold me which cost $100. The receipt they gave me was for something for $6. I only purchased the one item so why is the receipt have something on it that I didn't buy? SCAM!

I recently visited Meineke for an oil change and had a great experience. The employees were…read morefriendly, professional, and very helpful from the moment I arrived. They explained the service clearly and answered all of my questions without trying to upsell unnecessary repairs. One thing that really stood out was the low wait time. The service was completed quickly, and I was back on the road sooner than expected. The pricing was also very affordable compared to other places I've visited, making it an excellent value for the quality of service provided. If you're looking for a reliable place for an oil change with helpful staff, fast service, and fair prices, I would definitely recommend Meineke.

I was quoted $1,250 for a power steering pump replacement here. They tried to charge me $750 for…read morethe part alone--a part I found on Amazon for $75. The remaining $500 was for labor and fluid. The representative had the vibe of a "snake oil salesman" from the start.The worst part was seeing a senior citizen paying a $2,800 bill while I was there; listening to the explanation of his "repairs," it was clear he was being taken advantage of. I ended up finding a local mechanic who installed my Amazon part and provided fluid for only $230 in labor. Do yourself a favor: shop around and stay away from this Meineke.