Needed help with truck fob battery. They knew EXACTLY what I needed. Was in and out in 5 minutes…read more BTW...good looking guys with beards!

The people working here have a strong work ethic. They prioritize customers fairly. Fun to talk…read morewith, and to get the parts you need at a reasonable price. I don't know why there aren't a ton of positive reviews here yet. These folks are great! Go to NAPA.

Read some reviews. I paid over the phn. One person said don't pay over the phn! I pray it's the…read moreright rim. Cause this really far for me to travel. Thought it was in Kent. Now I see it's past Shelton wa. Can I get a refund if I can't get that far? Signed disabled elder

Idk how these people are in business still!?!? Keep trying to give them chance after chance and…read morethey still shit the bed! Not only are they extremely rude and unprofessional the signs all over their office...scroll down to "@joise post below" show the kind of people you are with..They will tell you they have your part and come on down! When you get there the part will not be Available! Or they will tell you they don't have enough people to pull your part! And most of that live in civilization and not the Sticks have to drive 2/4h to them.. So save yourself the trouble and just try and find it elsewhere...save that money on time/gas and Nerves dealing with them.

order a part from them for $60 plus $30 shipping and 5 days later they call me to cancel my order…read morebecause they said the re was a price error now is $150 plus shipping they try to scam people don't buy from this place piece of sh@t place make you waste your time

The worst experience I have ever had at an auto shop. The repair shop is connected to the Salvage…read moreYard, which is not disclosed when they tell you your car is not worth repairing and try to low ball you on purchase price. Do not make the mistake I did of sending prospective buyers to go look at the car - I have NEVER had anyone swear at me over the phone like the owner did with that transgression! He lied to my buyer that the car had already been sold, then drove it into the garage and closed the door so no one could get it or see what he was doing to it. He then called me back to say that I owed $895 for towing and storage. When I finally was able to retrieve my car (without the extortion), the engine - which had been running perfectly - was running extremely poorly. The next shop discovered that oil had been drained from the engine and revved up, so the heads were damaged; wires to the MAP sensor had been cut; and the wrong computer was installed to the engine. In the opinion of the subsequent shop mechanics, my car had definitely been tampered with. Not only will I NEVER take another vehicle to this shop, but I am offering this review as fair warning to any of you who might be considering it.

Came in there looking for a passenger door for my 06 GMC Savannah. Staff at the counter was very…read morehelpful and gave me a great deal on one that was in great shape. I would highly recommend if you're looking for auto body or any part for a vehicle check there first.

Super nice people up front, and fairly easy to navigate the yard. Lots to use for most make/modelread more

I go to this store because it's close to my home and they recycle engine oil. I have worked in…read moreshops and behind a parts counter before. Saying this, I fully understand that parts stores don't pay the best, but I also feel like if a company is in business to sell auto parts, I'd hope they would put staffing with knowledgeable people in their business model, even if it means paying more to get better. I've primarily shopped at this store for parts the entire 10 years I've lived in the area. For about the past 5 years they've had a woman working there with horrible customer service skills. One time I was looking for a molded heater hose and was given the ok from someone behind the counter to go down their hose aisle in the back to match up what I was working on because they didn't have what I needed by application. While down the hose aisle, this female employee was stocking the shelves in the same aisle. I asked her if she thought these two hoses were the same diameter and she freaked out, as if I was trying to corner her and force myself on her. That's right, me standing 12 feet away on an aisle with openings on the each end apparently violated her space so much that she needed to have a full blown episode over it. Fine. I continued to shop at this store, but avoided her as much as possible. Generally, she was outside smoking in front of the store each time I came, so never really had to interact with her too much. Recently, I visited the same store to pick up an air filter. When I walked in, there was nobody at the counter, so I found the filter myself, then went back to the counter to pay. There was still nobody working the counter or on the floor. I could hear the same woman taking on the phone in the back. Myself and a few other customers waited for a few minutes, then I called the store's phone number. It rang a few times then I heard someone pickup and immediately hang up. So I called back. The woman who freaked out on me a couple years ago answered. I said that I'm at the counter and would like to give her some money. She said "ooooh kaaaay, as soon as I have someone available they will be up" then promptly hung up. I tossed my air filter behind the counter and left. I went to O'Reilly's and paid less. I don't really see myself coming back.

wish I would have gotten your name. but female manager here is amazing!! very helpful and willing…read moreto go above and beyond to help!! will definitely come here again.

The associates at the East Bremerton store always give me the parts I need and have often times…read moreprovided excellent advice. Customer service is a second to know.

Stopped in to get my electrical system checked, Stephanie was most friendly and helpful-- really…read moreappreciate her sharing her knowledge of cars-- and didn't cost me anything, which is extra nice!

Bryan and his team are true professionals! They care about their customers and go the extra mile! I…read morewill shop no where else for my car needs!

very great customer service especially from the manager really great crew here I def recommend…read morecoming to this napa

This review is for the machine shop. Quality service and nice manager…read more I Broke a drill bit drying to helicoil an intake manifold. They fixed it with a specialty extra long carbide drill bit and helicoiled the thread. Charged $150 ish. The manifold was worth $220 ish. But they were able to do it in a day so I guess I saved buying a new one, and shipping. The book time and labor cost was fair. The only way to get this out properly was going to be pricey, I don't really fault them for it. If the intake wasn't just duracoated I probably would have sold it and bought another.

Went in and grabbed a few tools and then proceeded to the register and stood there for 10 min. Not…read morea one person came over to ring me up or tell me ill be right with you. Just got ignored with that said I'd have to say there customer service sucks!!! Went to o oreilys down the street and i was in and out!! Also i ordered a part a while back from them and then called later that week just to come to find out the part was never ordered..