Sergio, (the Chevy guy) Thank you for helping me with my truck. I really appreciate your time, effort, and willingness to help. It made a big difference, and I'm grateful for your support. Thanks again! read more

Super helpful and friendly came to check for A battery . Ended up not needed it but they were honest and showed some other things I did need ! I believe Sergio was helping and was great ! read more

My eternal gratitude to Cristian for letting me use the store phone after locking my keys, phone, and wallet in my car. I will be coming here for all future auto purchases! read more

Jacobo was amazing ! I had to run in with a couple questions on some clips and he didn't hesistate to help out ! Even let me pretend to help when coming out to look at my car and going to check if he had them in stock ! Thanks Jacob ! Made it simple and easy ! read more

I needed to buy parts for an oil change for my car. Christian was very helpful and even recommended better parts for my specific car. Very helpful kid! read more

Come here as often as a Haleys comet sighting, but today I was faced with yet another crappy windshield wiper/rubber falling apart scenario. Hey, Hyundai/Kia it comes with the territory.) Since I can't assemble anything except toilet paper on a pre-mounted roll stand, went and purchased a set of new wipers; they installed in less than 5 minutes and only cost 22 bucks. Enzo took care of my anything but Benzo quick and painless, no extra charge. Thank you for making my life 1% less miserable in this shit-filled city. 99 to go. A documented, true customer experience 3pm Saturday Oct 18th, verified by no one. (Scouts honor.) read more

Was in at 330 on 9/26. The young lady working the counter was so nice and professional. What a great personality. Lots of places to buy auto parts but not every place makes you feel welcome and appreciated. Great place! read more

The store itself is great if you can get past people camping outside the store. Used to love coming here and bringing my kids with me but it's becoming way too dangerous with the endless transients surrounding this store. Walked there this morning and there's a huge encampment right behind the store and people doing "stuff" openly. Why should my kids have to see this? It's private property. So do something and call the cops. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Chatsworth, California

Horrible customer service I was waiting for at least a Good 10 15 Minutes or more you had several employees basically lollygaging , u had a customer who had two dogs with hell of fleas scratching fiercely I was like wtf let me move back an way back I did, the employees knew I wasn't feeling the situation I was about to walk out then finally the vita LOCA girl said something to the older gentleman, then he ask me if I'm ready WTHELLY smh I can't make this up! Poor customer service! Mind you it was no customers inside maybe 2 or 3 read more

Needed my car's remote control battery replaced today. Daniel kindly helped and installed it for me easily. I recommend and will be back again! read more

Sam somebody that comes into O'Reillys 3 to 4 times a week practically every location around the Valley treats me extremely well knows what they're doing is extremely knowledgeable. It seems to be the store on Devonshire Daniel and the lack of other employees seem to be life-threatening and hostile when it comes to Getting your oil can jump in the disposable dumping oil dispensary when they try to say that it's crossed to contaminated they're really holding back someone's bread someone's food on the table somebody's business of operation. It's really the lack of common sense to take the oil and put it in the dispensary whether there's coolant transmission fluid motor fluid. It's a proper way of disposal fluid so people don't litter around Complex and create bad toxic things for the world nobody needs to dump legally as long as O'Reilly dumps the oil Daniel seems to lack the common sense of dumping and disposable oil properly this store must be properly supervised and managed. I give it a poor rating. Do not recommend this business to any family friend or anybody read more

Employee with the big glasses can't read or listen, had to go 3 times to replace my battery. Missed the number by 1, simple, understandable exchange. Then I went the second time, but instead of listening that the number was off he sold me on a whole different battery. Went home and it didn't fit again. When talking the third time he lied to the manager saying I brought back the correct one the first time. Then the manager decided it was appropriate to lie to my face about a conversation we had on the phone, stating he wasn't there which I know is a lie cuz he was there the first and second time I went in, and the only employee with an accent at the time. Moronic service and all he could do is tell me I was wrong, I know how to change a battery I just don't know the sizing, that why I asked "the experts". Poor service, reading, listening, and knowledge. Thank you for wasting my time Christian. read more

This place is great! Went in the other day and needed a new battery for my car (recent heat wave in valley finally did it in). Everyone was really helpful and knowledgeable and helped me pick out the right battery at a good price. And shout out to George for the install assistance! Great experience here all around and highly recommend and thanks again! read more

This is a legit location, the employee that helped us was very knowledgeable, efficient, and sincere. We had an issue with our car battery and they came out gave a test, printed out a quote for the battery replacement. Due to the fact that our car requires a specific type of battery they advised us to go to the dealership. I really appreciate that kind of transparency and help. This location has plenty of parking in front. There seem to be a bunch of regulars who come in for specific parts and what not. Everyone seems to know each other. Fairly safe environment. Large store, well stocked, and a few good employees working hard and helping everyone out. Fantastic surprise to see a well run store with quality products, service, and customer service. Very lovely community vibe. read more

I had the same experience as Kassi. They tested my battery. It was fine. No pressure into selling me a new one. I was expecting that line "I wouldn't drive in that car if I were you. It's a time bomb waiting to explode." In this time of COVID, I'm getting scammed by my barbershop, bars & dentist. Everyone charging 30% more. My dentist is trying to get me to purchase services I don't need. It's nice to see honest places like this. The store was clean, the staff was friendly and helpful, and there's plenty of parking. read more

i went to go buy a battery for my car I had an hour left before they close when I asked to borrow the tools to change my battery, they told me that I don't have enough time to do it. Yeah, I asked if they could give me a hand and they kept telling me it Hass to be done by a professional. It makes no sense. Why do I need a professional to change my battery? at the end, they told me that if I do it by myself, and I don't finish on time that they were going to collect their tools and leave me stranded instead of saying I could give you a hand. TO BE Honest closing shift is lazy read more

Ordering parts on the phone for later pickup doesn't work out at this location, employees seem lazy and scared of getting robbed. I have ordered thousands of dollars in parts in the last two years and I will be going a new direction after being told twice we don't have the money to return my parts and the end of day. Very dispointed. They employees don't care about my orders or the fact that my time and gas are important. Not sure what the issue is if they sell parts to people return them the money if they don't use the parts. read more

Kragen on Devonshire is always helpful even when they are short handed! I've never had anyone that worked there give attitude! It's a pleasure to go to a company and get treated like royalty every time! They will always have our business!!! Today I just wanted my peachy peach air freshener and I noticed they were out. But, then the sales guy went out of his way to dig through the incoming inventory, even when I said it was ok I'll come back later, he said "no I got it"!! That's GREAT SERVICE!!! Much appreciated! read more

Great Service, Quality auto parts, They Honor factory warranty with a, Managers are excellent people read more

This particular O'Reilly has some amazing employees; they're super helpful and accomodating - especially CHRISTINE! I seem to have lots of battery problems with my cars because a lot of them just sit around... I'm always traveling, and I can't have a battery tender on all of em. Thanks so much to Christine for helping me out and swapping out my battery for me! read more

The biggest downside to this location is the tiny parking lot that's attached to it. There have definitely been multiple times when I haven't been able to find parking because either all the spots are taken or people have parked so poorly that they are taking up multiple spots. It's really aggravating. Especially since when I have to go to O'Reilly it's because I need to just quickly run in and grab something. Finding parking can often add a good 5 minutes to my trip. But the customer service here is good. I've never had any bad experiences with employees. I have, however, noticed that sometimes inventory on basic things (i.e. headlamp bulbs) have been slim. You'd think something like these would always be plentiful as they don't take up a lot of shelf space & would be in high demand. However, there have been at least twice I've come in and found they were missing something super simple, forcing me to go to a different store. read more

Karina was extremely helpful and had full sense of what she was doing , she is definitely a person that should've valued and appreciated more as an employee. She's the perfect example of great customer service read more

Here we are in the middle of the Delta variant and these guys are not enforcing any mask. Guy in front of me talking to feet away no social distance not a safe shopping place read more

O'Reilly auto parts store amazing Chatsworth store Fred the manager absolutely professional and very helpful would recommend this to anybody and everybody don't go anywhere else come here read more

This is one of the better auto parts stores. Always helpful and knowledgeable. They have mostly all the main tools and car detail products. read more

Westin was incredibly helpful and was showing how to take care of my car battery. Very professional and courteous. Would absolutely come back to this store. read more

Immediately greeted when I walked in. I was having trouble with my CRV starting so the gentleman tested my battery and then the alternator. Both checked out fine and he did not pressure me to buy a unneeded battery. (I then took it to an auto repair shop and it ended up being a starter motor issue). I will definitely go back to this store when it does need a new battery. Very honest and helpful! read more

Oscar is great, took one look at the wiper blades in my hands told me they were wrong and indeed they were. He sold me the right ones had me out of there in 5 minutes great place definitely recommend read more

I purchased rear windshield wipers at O'Reilly in Chatsworth a couple of months ago. And I just purchased front windshield wipers there today. It is such a great service that they install the wipers for you. It is included in the price of the wipers. The employees that install the wipers are so professional and do a great job! read more

I have been a very loyal customer since 2008. Not anymore. After waiting for help for a good 15 minutes I was then told I would have to return in an hour to have engine check light done. Basically blew me off - couldn't be bothered. I went to Autozone and was treated like a customer should be. They helped me right away and I was done in less than 5 minutes. Great service. So glad for Autozone. read more

Short version: Excellent, friendly service, helped me install the parts. Long version: I needed new wiper blades for my 2011 BMW. The ones that I had bought for $20 at Walmart didn't work. The dealership quoted me $60. Checking Amazon everyone raved about Bosch ICON blades and they were $37+tax. I stepped into my local O'Reilly and was immediately greeted with a nice hello and a "how can I help you". The woman gave me a few options and a recommendation. They were running a special on Bosch ICON blades, $40 for the set after the $8 off, which was the same price as some of the other brands. The woman was nice enough to offer to install them for me (I'm not ashamed to admit that I'm a guy who doesn't know anything about car care). Within minutes I was driving away with really high quality blades for about the same price as on Amazon, installed much faster than it would have taken me to figure out. Moral of the story, sometimes it pays to support your local store, because they have specials that bring the price within range of Amazon, and you can't beat the friendly, personal experience in this store. This is actually my second trip here, the first trip a year ago was for coolant, and they talked me through how and why to add it. Saved me a trip to the mechanic. read more

My name is drew and KARINA is top tier with her customer service and knows what she is talking about !!

I went into this O'Reilly's to get replacement wiper blades for my Honda. I'm not a gearhead, but I like to do as much maintenance as I can by myself, so I need some guidance when I do little things like this. Anyway, they had a digital catalog to look up the correct part for your make and model, so I bought the wipers and was working through installing them in the parking lot when one of the employees was kind enough to come over and help me out. I also noticed he was helping a few other people, including one person who was trying to find a fault in his alternator. Well organized, friendly staff, awesome service. Next time I need a part I'm heading here! read more

My fiancé and I went into O'Reilly a few days ago and one of the employees immediately welcomed us, asked if we needed any help and his name was Joe! Joe didn't ask us to write this review but I felt the need to because he was very personable and is an exceptional employee. I help run a company so customer service is what I do and i was was surprised and pleased at how amazing his above and beyond service was!! read more

Been comin here since it was Kragen and since the reseda Devonshire Kragen closed. They have about the same selection and quality of products as auto zone and pep boys. It just seems more personal here. Most recently I took a corolla to the dealer to have some recalls done, they told me I needed a water pump. I was skeptical so I went to Oreilly. I'm telling Tim about the year make and model and the rattle I hear. He tells me an easy way to diagnose a bad water pump and asks if I wanted to check my car outside. Sure enough the signs he mentioned are present and the dealer diagnoses is confirmed. They had all the parts and even explained the procedure of how to install them. Honest and simple customer service. I believe my install will be easy or at least without surprises and the old part will have needed to be replaced. If not I'll edit this post. read more

Great service, I would always go here over auto zone, any day. The person that helped me, was very helpful, and went above and beyond.

I needed a new battery. I called around and they had the best price. When I walked in, the staff was so incredibly nice. I mean you don't expect that when you're going to an auto parts store because they're not exactly in the hospitality business. But it felt like they were! They answered my questions thoroughly and when one didn't know the answer they would go find out instead of just giving you some made up answer to get you to go away. They were very friendly, thorough, and professional. It's was an unexpected experience. The two people that helped me out were Amanda and James. Thanks guys! read more

Thank you, Joe!! The entire staff was so helpful in allowing Joe to replace my battery....and it was not an easy task. The corrosion was bad and Joe went over and above cleaning the cables and engine off! Kudos, O'Reilly Auto Parts!! read more

Came here for a part for my car they didn't have the right one but within 48 hours they had ordered and received the part just for me! It lost a couple stars since the part was not there on the first day read more

O'Reilly Auto Parts - The front doors are just ahead! - Auto Parts & Supplies Near Me - Chatsworth, California

So I've been to this place a few times, and so far every time has been a great experience. I went to get my check engine light examined and I was promptly helped without the "attitude" that I have received at other places (cough...cough... Autozone). I went another time to get a new battery, and they were able to change it for me as an added bonus (keep in mind they will do this under the conditions that it is not busy, your vehicle is not complicated to change, and that you don't act like an entitled ass hat). I even went once just to get change for the car wash right across the street and they did it no problem. Keep it up guys! read more