Unacceptable service and a complete lack of integrity…read more I brought my GMC Sierra in for a mechanical vacuum pump replacement under warranty. Shortly after returning home, I noticed oil dripping off the skid plate and onto the ground. Concerned about a potential issue with the repair, I had to return to the dealership to ensure it wasn't a live leak. This was after they already had the vehicle all day. I dealt directly with a customer service manager, Ken Baugh. Instead of actually fixing the issue, Ken chose to lie to my face and show me fake pictures to move me along and cover up sloppy workmanship. He specifically blamed a "pad" on the skid plate that supposedly hadn't been cleaned completely. After dropping and cleaning the skid plate myself today, I discovered that Ken had shown me a photo of a completely different vehicle--my truck does not have any padding on the skid plate. I ultimately had to crawl under the truck myself to verify the integrity of the repair. What I found was a complete mess. Below the area of the replaced vacuum pump, the differential housing and the skid plate were absolutely filthy with leftover oil. Worse yet, the technician had left the skid plate bolts loose. This was the state of the vehicle after "two cleanings"--supposedly one at the completion of the job and a second when I returned to the shop with an oil leak. When you go to a dealership for repairs, you expect professional service and basic honesty. Instead, I got a manager who fakes documentation to dismiss a customer's legitimate concerns and a technician who can't even torque down a skid plate or clean up after themselves. I had to spend my own time under the truck cleaning up their mess and tightening their loose hardware. I have zero trust in this dealer or their service department. Avoid at all costs.

They should be called Un-Reliable Buick. Took car in for a simple oil change nothing else (bypassed…read morepoints inspection, tire rotation). Waited 1.5 hours. Didn't know all techs go to lunch at noon. Spoke to 2 service advisors who were supposed notify service manager that was only to receive oil change. Manager did not receive message as he was going to hold onto my vehicle even longer. Service advisors too busy B.S. near waiting area. Mainly Samantha Rugne. She should be cashier, not advisor. Totally unprofessional. She tried apologizing upon my departure but it was fake. Will not return. Going to one of my 2 other dealerships that are far better. Yikes!!

Highly recommend this auto shop! They always make time to get me in, which I really appreciate…read more There are no hidden fees, and they're great about calling before doing any extra work or if something changes. I also liked that they helped me prioritize what needed to be fixed first instead of pushing everything at once. Super honest, reliable, and they really go the extra mile. Hard to find shops like this

I would avoid this repair shop, in late 2023 they replaced suspension parts on my car with cheap…read moreparts that are now in mid 2026 failing, they are also failing to fulfill their warranty. They replaced a wheel bearing on my Corvette that is failing after only 6,000 miles, I inquired about the part number to avoid this part as they are not willing to warranty their work, and come to find out they replaced the bearing with a cheap $50 part yet charged $543. Again, avoid getting overcharged for cheap replacement parts, and go with a shop that will keep their promise when it comes to their warranty.

Darrin and his staff were A++ shop. They are very…read moreknowledgeable what they do. The prices are very fair and I will be taking my cars back to him from now on.

1st time going to Jerry's Auto Repair. My sons car had a fraying belt and we needed to have it…read morereplaced as he is driving back to college in a few days. A quick search of auto repair places near me produced Jerry's Auto Repair. My son called and explained the issue and he (Darren) said to bring it in. When we arrived, at first glance, I thought this where you go to be killed. Once we went inside, spoke to Darren (owner) my hesitation was put at ease. He gave us a price for the part and labor, which was below what I was expecting. My son's car was repaired within a few hours. Darren was a pleasure to talk to and work with, he has a customer for life now, and I will make sure to tell all my friends to use them for their automotive needs. Thanks Darren!

I brought my car here on 3 different occasions and all 3 times the work was done correctly and the…read morecustomer service I received from Denys was Five star. If there ever is an issue he addresses it with the customers best interest. This shop will keep my business for all my car repairs.

Needed to get my tire patched up, Denys did it really fast and really well. They didn't even charge…read moreme because it was so minor very honest place.

These guys are awesome! I contacted Truck Smart for an estimate and it was too good to pass up…read more Daniel was my sales rep and did a great job making sure the whole process went smoothly and that I was happy with the liner. They also offer a lifetime warranty, which is a big plus. If you're in the area and need a bed liner, I would definitely recommend giving them a look.

Great service! Got running boards and Rhino lining done here today. A+++ business! I will check…read morehere first before going anywhere else in the future.

Great service! Prompt, friendly, always kept me informed. Definitely will go back again.read more

Taken both my cars here a few times and absolutely love the service and communication from Glenn…read moreand his team. They keep you up to date with your service and the work has exceeded my expectations. Highly recommended!

Warning: Lengthy review! I don't often write reviews, but I have a lot to share about Duncan's…read moreAutomotive in Roseville, CA, and especially the manager, Dave Cruz. My immediate family and I have had six cars serviced by Duncan's over 14 years. Dave has extensive experience and knowledge. His crew of mechanics are also top-notch. All are skilled, professional, and courteous. Over time, we've had regular maintenance, minor repairs, and even more involved repair work done. The work is always high quality, pricing is competitive and fair, and their customer service is stellar. Estimates we've received have, where relevant, been broken down into what needs to be done right away versus what can safely wait a bit. No high pressure sales; just honest assessment to allow your best decision-making. (This has been especially helpful to me, being on a fixed budget.) Back in the early days when I was new to Duncan's, I'd had an oil change at a quick and low-cost service center. Once my car & keys were brought around to me, I was presented with a list of unexected work my car was reported to need. I was warned of "imminent risk of mechanical failure" and was quoted the associated repair costs. Because the experience seemed high pressure AND high priced, I consulted with Dave at Duncan's. They reinspected my car for those recommended services. Not only did I learn that the work was no where near imminent, at the rate I drive, it would be quite some time before the work would even be recommended. AND, the cost to have the work done was significantly less than I'd been quoted. (Duncan's did eventually do the work many miles later and their cost remained unchanged.) Over time, Dave has advised on auto-related instances not directly involving his shop, such as purchasing a new/used car or when it may be time to trade an old car rather than sinking more into inevitable, mounting, and costly repairs. On another matter, my military son and I were coached for the 8 years that I stored and minimally operated his beloved little 1997 BMW sports car as he was relocated stateside and overseas five times! Duncan's performed all necessary services. On one occasion a few years back, a rodent had gotten into my garage and ate quite a bit of the BMW's wiring! I was prepared to be shocked at repair costs; instead, I was shocked, in a good way, at their fair pricing. In the end, my son was elated at the overall quality of care of his car. (The car is now located with him at his latest duty station and he's still searching for a mechanic of Dave's caliber to take over the maintenance.) Those early and ongoing experiences have established Duncan's as our "go to" for all things maintenance and repair. When you find the best, of course you keep going back! I confidently recommend Duncan's Automotive, and especially Dave Cruz, the manager in Roseville, for all your auto service needs!

These men think you are stupid and will try to scam you by over repairing to charge a big bill…read more Actually, theyre old heads and you can fix it yourself or provide the part to an honest mobile mechanic, friend, person from church, anyone else. You're welcome.

Everyone that works here is amazing. They painstakingly worked on my Volvo, whittling down the…read morepossibilities (engine light on, would not pass smog.). Turns out there was a coil in the engine that was intermittently misfiring, causing the catalytic converter to go bad. They did an AMAZING job diagnosing this. Prices were always very fair. The ladies who work at the front desk are hysterical and nice, and they seem to know everything about cars. Like EVERYTHING. This shop will work on all my cars for eternity. Take your car here. That is all. CAR PASSED SMOG, no more engine lights.

HIGHLY satisfied. Visited 2 times in the last six months. Great staff (Tilly) and very…read moreprofessional. Gave precise estmates and completed work on time. Fairly priced.