Buying batteries anywhere else is buying at the wrong place. I'll never "willingly" buy my AGMs…read moreanyplace else. They'll back the product. They'll stay late to help you if they know you're coming. If you're tired of crappy batteries, go get your AGMs from Steve!

From the owner: At Advance Battery Co. we pride ourselves in first-class service that is second to none. We will…read moreprovide you world class batteries at competitive prices no matter how large or small your company. We will provide you with all types of batteries, from standard automotive, golf carts, floor scrubbers & industrial equipment, and a complete European line. We are your complete battery line!

Placed an online order for pick up. It's 1207 on a Thursday during lunch hour and I arrive at the…read morestore to pick up my order. There's a sign on the door saying they're CLOSED and will be back in 30 minutes. Was that a half hour ago or a couple minutes ago. Either way, it's poor service to close in the middle of the day. Wow. It took me a half hour to drive there and I was told they were open til 7pm when they called to let me know my order was ready. No answer when calling the store so I call customer service who tells me they can't adjust online orders after the store accepts them. They tell me the store was closed for inventory and that I would need to drive back there for a refund. Batteries plus customer service needs to do better. I'm on hold for 15 minutes to be told to go back and nothing could be done on their end. I don't live here. I have a flight to catch. I don't have time to drive back out there to process my refund or pick up the item. I call the store and was told they don't have the authorization to process refunds over the phone and would need to call the district manager. Im on hold another 15 minutes and was told they would call me back. It's been about 2 hours since this back and forth started and still no call back. It amazes me that the store isn't prepared to allow me to pick up the item and then expect me to drive back out there for a refund. I've wasted enough time. Don't want to risk driving another half hour there to find the store still closed and miss my flight.

They have a big selection of specialized batteries and many other items. The employee that helped…read moreme with my search knew his stuff. Very cordial and customer service oriented. I am glad they finally got around to putting their store (Universal City) closer to my area.

I came by here due to my Mercedes key battery dying and had to go in a different car. The key sadly…read morewasn't labeled with the type. So I did a check online and told the guy what I thought it was. He said not to worry about it and could check it with the sensor reader machine. He put the practice battery in and checked it...what a nifty machine! This was my second visit and with a different vehicle. Both times they were very helpful, and it looks like they have a great selection and many different quantities if you like to buy in bulk. I will be a lifetime customer with this great spot.

We bought some double A batteries and we noticed they were corroded and we took them back and they…read morewould not refund our money. Really bad customer service.

The Staff are most helpful and friendly. This review has most to do with the service that I…read morereceived from Kai (Guy) on this particular visit. Kai's joy in his job performance is beyond outstanding. I take this time and opportunity to acknowledge because it is becoming a rare commodity in Retail interactions in this time and place in our world. I mentioned to Kai a former employee that I had received exceptional service and he informed that she is now a District Manager, kudos to her as well. Batteries Plus Austin Hwy, keep up the excellence. We need you!

Needed phone screen replaced. Received courteous, efficient, quality, service…read more Highly recommend this store.

Kat at O'Reilly here off Pat Booker , was AMAZING & FAST! I appreciate her changing out my new…read morebattery & giving me options between 2 or 3 year warranties! Great fast and easy location!

They have some of the best staff I have even had to interact with. They knew what I needed and…read morequickly found it. Their attitude was very positive and friendly. There are other auto stores in the area but this will be the one I use. They also have a military discount so make sure if they don't as you tell them.

We went to return a battery for a new purchase. This store was not as busy as some of their other…read morelocations but no complaints here. The individual that helped us (Daniel) helped us by getting the right blades for our foreign vehicle, put them on for us; also located where to fill the wiper fluid (this is for a Jag). Daniel was exemplary with product knowledge, technical detail and overall an awesome person. From all the other stores in SATX I've been to - this one in my opinion is the best one. They are courteous, straight to the point, and don't try and pressure an up-sale. I highly recommend this store to anyone looking for a friendly and competitive in their prices!

I went in today for a very inexpensive item to service my car. The very first thing that was asked…read moreof me was my phone number. It's not going to happen and I won't be in again -- to any O'Reilly places.