I have shipped at this store for the last time. Ordered air shocks on may 25 arrived on the 27 ho…read moreinto store wait inline. One person comes in goes right to the counter and gets service I don't say anything counter person says next so I say I'm next he takes the woman behind me. I say I was next inline I only need to pickup the part I ordered. I'm treated like I'm being a jerk for saying I was next. Get home open the package it only has one shock in it. I return it to the Cheviot Auto zone. And go to O'Reillys and order the shocks. I will never shop at AutoZone again.

While traveling from Kentucky to Michigan on a hot afternoon, our vehicle's thermostat began to…read morefluctuate from cold to hot so we quickly began looking for a place to stop to have it checked out. We stopped at Pep Boys first and were turned away because they were "taking reservations for Monday". We saw Autozone as we were turning out of the Pep Boys parking lot and decided to see if they could take a quick look. AJ came outside and looked under the hood and quickly had ideas and suggestions on what we may need to do. He suggested taking the car to Jiffy Lube as they have someone certified to do the type of repair we were needing. We took his advice and were very pleased with the service we got at Jiffy Lube. We probably would have been scrambling to find a reputable shop if AJ hadn't helped us out!

I went to Auto Zone in Cheviot to get wiper blades. The young lady who waited on me was not only…read morehelpful but her personality was great. You have to realize I am one of those clueless customers. A big thanks to her & whoever hired her. She not only took care of the sale but replaced the wipers for me plus gave me a few tips which I needed to know. Customer service is not an easy job & those who go that extra mile are what makes a company stand out ...... thanks! Don't know her name but she's from NJ.

These people are extremely helpful. They hep run diagnostics so I know what my next step should be…read more Have bought batteries, lights, floor mats and cleaners. When I've had trouble replacing something like a battery, they give me assistance. The AutoZone in the 5000 block on North Keystone Ave in Indianapolis is my favorite. Thanks for all your help.

My fiancé and I visited this location on a Sunday evening to purchase a new battery for his car…read more After waiting a few minutes for the cashier to finish helping a customer, we were quickly helped and able to purchase the battery. We decided to switch the battery in the parking lot, and they let us use a few of their tools to do this. We were also able to not pay the money for the core of the old battery, as we were able to return it right away. There was some corrosion on the old battery and it wasn't coming apart easily. Ellie was very helpful and came out to lend us a hand. She was very knowledgeable and friendly. The next time we need anything for either of our cars we will definitely return here.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

I needed a new battery and help with installation. Other auto stores I called seemed hesitant to…read morehelp with installation, but not O'Reilly. Cristian was very helpful and switched out my new battery without complaint. Much appreciated!

If I could have given 0 stars, then I would have. I went in on Sunday, had them run a check engine…read morediagnosis, and the employee (with a lot of hesitation) try to sell me spark wires and an ignition coil. I don't have an ignition coil on my car. I bought the wires, changed them, came back to have another diagnosis. A different employee helped me, and this time I asked him for a rotor and distributor cap. He quoted me around $270. I held back my laughter, and asked if they had anything else at maybe a different location. He suddenly found something for 90, but couldn't get it in until Tuesday. I went home, logged on to Amazon, found the two parts I need, and it will be at my home today (Tuesday); I paid less than $25 for Bosch parts, which is a brand I trust. All-in-all, I recommend going to the auto zone in Cheviot if you need helpful advice, and Amazon for the parts you need.

My son's car was sent over to this Pep Boys location from the auto-body shop was at because there…read morewas a leak in the air conditioner. My son picked up his car last night and while driving the car the high temperature light came on and the same light was on today when he drove to work . He started to drive home from work and the light was still on and defroster was not working so he was not able to drive the car safely as it was raining. He moved the temperature from a/c to heat and it was blowing out cold air, so cold that he could see his breath. Now we had to have it towed to another shop as I would NEVER go back or recommend this PepBoys. When I called to let the shop manager know he lied to me and said that they just put Freon in the a/c but when I told him that the auto shop that had the part that Pep Boys needed to repair the a/c the shop manager then started to tell me that "well the only piece we put". That was enough for me to hear as he just admitted unknowingly that he lied to me. I hung up the phone because he was not going to admit the fact that they screwed up my son's a/c electrical system. They had his car from Saturday early afternoon and if they were just putting Freon on why have it until after 5pm on Monday? I was also told on Saturday when I called that they were trying to find the leak in the a/c so yeah guy get your lies straight !!!

Joe helped get the oil filter housing cap off my 2016 wrangler (it had been stripped) and installed…read morea new cap and filter, no charge. Joe was super helpful. Def would recommend over other oil change places/routine maintenance places on Glenway.

Lana and John (whole staff really) were absolutely amazing (I'm not sure of their names names…read morespecifically as it's been a long day of work for me) but the staff here went above and beyond. I didn't show up until 20 mins before close (7:40pm) due to work and was welcomed in for great service even that late in the day. Super helpful, honest and just a really great service. KEEP THAT STAFF. Thank you.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cincinnati.