I am writing to report a highly concerning experience at Advance Auto Parts. During my visit, the…read morelevel of professionalism was unacceptable, and staff were unable to provide knowledgeable assistance when asked basic questions. More concerning, I overheard conversations among individuals in the store that raised serious questions about the legitimacy and conduct of personnel present. These discussions, combined with the overall lack of professionalism, changed my trust in Advanced Auto Parts, a previously trusted auto store in the area. This experience has significantly impacted my trust in this location. I strongly urge management to investigate this matter, ensure that all staff are properly vetted and trained, and take immediate steps to restore a safe and professional environment for customers. The store was well stocked and clean, but there were no customers. I read other reviews and was surprised that the store was so empty.

Many times, I got the wrong parts. Or, purchased parts online, just to realize the store does not…read morehave one in stock, even though the system shows several on hand. Much higher prices compared to competitors.

Will Lewis, General Sales Manager at James Wood Cadillac ... and all that support him are nothing…read moreshort of SUPERSTARS!!!! I wish I could rate Will a 1000. I bought a new Cadillac from James Wood a few months back. I was having a supply chain order issue from Cadillac, trying to get parts for a repair. Will Davis stood by me the entire time, made sure I was not without a car to drive and I honestly felt like he cared, along with my sales person Rossie Sewell and the service manager, Brandon. My car is back with me, running better than ever. Love Love that I bought from James Wood Cadillac ! Feel confident that if you go there for your vehicle needs, you will be taken care of !! Thanks again Will (and Brandon and Rossie). You guys rock!

Excellent customer service, nice waiting room with snacks while you wait. Schedule your appointment…read moreahead of time, it reduces the amount of time you have to wait. Very accommodating.

They do a great job repairing the truck, we had an issue and it turned out to be under warranty so…read moreno charge to the company.

From the owner: James Wood Isuzu is your complete Isuzu commercial truck dealer located just north of the Dallas…read moreFort Worth Metroplex in Denton, TX. Our sales team is ready to assist with a new or used medium duty truck purchase. We have commercial trucks in Texas to meet your needs!

I have purchase two bed covers and (on two trucks) and a set of ranch hand bumpers. They provided…read morevery good prices, and fast service / installations. Quality work. AND I stopped by a couple years after my last purchase to ask about some adjustments I needed.... Well, they asked if I had 10 minutes to wait and they took care of them. No charge. This is the kind of place that I will continue to do business with. PS. I live in Frisco but it's worth the drive!

I went to get my 1995 ford F-150 windows tented, was welcomed with great customer service and over…read moreall a great experience and my trucks windows look amazing. Definitely recommend going to Line-X for all your car needs.

This Oreillys is the best. From the Store Manager all the way down, this place has more than just…read morecashiers like most auto parts houses nowadays. They'll take the time to find you the right part, the first time. Thanks to everyone at 3601 E McKinney for always going above and beyond. -Andy L.

I want to thank Colton and Bryson for taking good care of me with my vehicle and helping me with…read moreparts that I needed (gas cap & fuel injector liquid). They both were very professional and willing to explain the information I needed. This location has been in my neighborhood for a while, and I am glad they are close by and offer very good service. The manager needs to know how they are taking care of the customers when they are in charge of the store. Thank you both for providing excellent service and patience with the customer.

I am a newbie RV owner. I needed to have a service done to my RV to get ready for an upcoming…read moretrip. I searched RV service shops around DFW area and noticed American RV inc had a good reviews. I called and talked to Dave, the owner of American RV. All I can say is Dave is a Hones man. As long as I owned a RV, he will continue to have my business...

Oil change and oil filter Nice fellow…read more Good location. Off freeway Brown building off the frontage road .

Completely ridiculous. I scheduled an appointment for a check engine service while also providing…read morethe code for what was wrong with the car and what needed to be fixed. I was charged the diagnostic fee for the service. My service manager was not communicative at all. After six hours of waiting to hear about how long my car would take to be serviced, I called the dealership only to find out they had to order the part and it wouldn't be in for four days. So I was left in the dark and would have waited all day without knowing my car wouldn't be ready. I have a service contract that should cover any damages from bumper to bumper while in the warranty guidelines. But I was told it wasn't able to be applied because of 'outside damage' when my car has absolutely NO damage to the outside of the vehicle. It has never been hit by anything or had any damage done to it in the years I have had it. Completely ridiculous interaction and the way they run the service department.

This is a service department, lack of customer service and finally Jeff Eckert review. I would…read moreprefer to leave no star but the system does not allow it. On January 23rd, 2025 at 4:50pm I received my confirmation email from Eckert Hyundai confirming my February 6th, 2025 7:30am service appointment. You have to include the purpose for the service visit therefore my included: Engine Performance Diagnosis (Running Rough, Other), vehicle jerks during take off, also need sunroof seal repaired, wind noise heard during highway driving. So with that information you would think they would know which tech(s) they needed to diagnosis my vehicle. I actually dropped my vehicle off the day before on February 5th, 2025 about 5:00pm, my thought was they would have my vehicle there ready to go first thing. My first issue was when my service advisor checked my vehicle in and informed me that they hoped to get to my vehicle within 1-2 days. I was a bit surprised by that because I had an appointment and I assumed the idea behind setting appointments was so that service department had an idea on what was to be expected on any given day. I mean they had approximately 12 business days (and yes that does include Saturdays) to plan for my arrival. Even though I was not happy about being told it might take them 1-2 days to get to my vehicle I left it anyway. Obviously hoping for the best. Well, February 6th came and went with no communication from my service advisor (admittedly I was annoyed) but to be fair she did say 1-2 days. On February 7th at 11:38am I sent a text to my service advisor asking if my vehicle had been looked at yet. She responded at 11:53am advising it had not been looked at yet. At 12:00am I asked if my vehicle was going to be looked at today. At 1:37pm I received a response back apologizing for the late response and that I was next to be looked at and that she was hoping it would today and if not then it will be Monday. To be honest I did not respond because I was again annoyed but I also was never notified that my vehicle had been looked at. So now we are at my second issue! Why do we make appointments and then have to wait days after that appointment for our vehicles to be seen? I arrived at the dealership on February 8th about 9:30am and picked up my vehicle. I did that because the lack of communication was horrible and I did not have any faith on when they would actually get to my vehicle. Before leaving I made it a point to stop in and asked to speak to the General Manager. I was directed to Jeff Eckert's office. I will give him some credit because he did wave me into his office when I motioned to him through the glass wall. I introduced myself and went through my experience and asked for some explanation on the expectations of them getting to a vehicle when an appointment has been made. He explained that it does depend on why the vehicle is in and when that specific tech(s) is available. He also mentioned the 1-2 days just like the service advisor did. We were now into day 3 (and yes I am counting Saturday because the service department is open) and my vehicle had still not been seen. I informed Jeff that I was not happy about my experience and did not understand the point of making appointments. I explained to him that I actually purchased my vehicle from them and that I have actually scheduled service appointments before and that those experiences went well. Here is my third issue. He took down my contact information, he actually looked on his computer (I am assuming he looked up my purchase and service history) and looked me in the eye and stated that he would get with his service manager and that they would contact me on Monday (February 10th). Well I am now writing this review on Tuesday (February 11th) at 7:25pm and not a word from anyone at Eckert Hyundai. Jeff Eckert you dropped the ball sir on your customer service, when you look a person in the eye and shake their hand and make a promise that someone will call, then you should call!

Great experience buying my new to me truck. Traded in my f250 and received a fair offer. Paul…read moreRagland was my salesperson and made the process so stress free. Jimmy, the finance director was awesome and very honest. They both explained everything in depth and answered all my questions honestly. Truck looked great when I picked it up. Thank you for the smooth transaction.

Do not bring your vehicle here for service!…read more Brought it in for a CEL that was covered under warranty. I dropped it off on Friday 1/2. They didn't even begin to diagnose the vehicle until 1/6 (it turned out to be a problem with the coolant system). During those several days I tried to check in with the service advisors to see any progress as I hadn't heard a thing. No matter how many times I called no one would answer the phone. I ended up having to drive to the dealership multiple times to get any updates. After a series of poor communication through the week, the vehicle was finally ready to be picked up Saturday 1/10. Well not even 3 hours after getting it back, the check engine light came back on. The dealer was closed by then until Monday so I did some work of my own to diagnose the problem. The "technicians" didn't bleed the coolant lines of air after they filled it back up. So my jeep was running very low on coolant. I brought the jeep back to them on Monday 1/12 first thing in the morning. They confirmed there was air in the lines, they bleed the lines of air and filled it back up and returned it to me. Well later that very same day, I turn off the jeep and it just completely dies. No lights on dash or anything. The battery was toast, so I called them back. They said the technicians didn't touch the battery and there was no way I can prove they caused the battery to die. I was on my own with replacing it. Sure it could've been coincidence that the battery died on its own, but based on past incompetence it doesn't look good on them. Overall horrible service, bad to nonexistent communication, and incompetence in the techs that caused multiple issues where I had to bring my jeep back to them to fix