The headlight on my 2008 Honda Pilot bunt out…read more I couldn't figure out how to get the !#$!% clip off. Turns out there is a very small tab which you depress where the wires connect to the housing which holds the bulbs. Impossible to see or feel unless you know where it is. Obvious once you have done it. Carlos came outside and showed me how to depress the clip. I took it from there. Thanks to Carlos for coming outside to help me! It is 90+ degrees out and he could have stayed in the air conditioning.

I stopped in this afternoon to ask for a suggestion on removing an oil stain from the outside of my…read morecar. It had been parked under a train track, and caught a nasty lubricant drip. A gentleman behind the counter came out and took a look, before grabbing a shammy and going to work. Within seconds the stain was removed, and he didn't ask for a dime. I wasn't expecting such kindness--I would have gladly purchased a shammy and product. What a true professional and kind person. Thank you! This made my day.

My tires have been squeaking ever since I got the brake pads replaced in August. The squeaking has…read moreonly gotten worse since. Makes me question the quality of brake pads they used. I reached out a week ago about this asking if perhaps they could inspect the issue, and have not heard back from anyone. I've tried to reach out twice now. Pretty disappointing.

Fair prices and great hours. Very trustworthy and helpful. I love that I don't have to take a day…read moreoff work and could fit me in after work. Great communication.

Bought a rear axle, gave a bent housing, exchanged then gave us wrong gear ratio. won't correct or…read morerefund. idiots and horrible customer service!

1 star is actually too good for this place and the people that work there. The people are rude, no…read moreknowledgeable about what they are doing or what they are selling, no idea if parts are still available or the condition. Just a bunch of amateurs running a shit place in which engines and transmissions are laying around in mud, cars are on top of each other, doors are piled up full of scratches. Not to mention coming from far and they telling you that parts are available and in good condition and when you there they say to you that they are not available. Upon I insisted to double check they said they have the car with the parts I needed and to go and check the condition before I make a decision. Well decision was pretty easy: they were super damaged and not in the condition I was told they are Please avoid at any cost that place. Will save your time, money and stress.

I ordered a battery online. When I picked up the battery a man brought it out for me and put it in…read moremy car for me but then threw my receipt, didn't say bye or have a nice day or anything. I found out advanced auto should install your battery for you for free and I didn't know that when I bought my item on 1/20/2021. I called the store to inquire about their services and the man on the phone was super rude and did not want to help me out. He said they only install items the same day and I asked if he really wouldn't install my battery I just bought less than 24 hours ago today and he was so rude, he huffed and stated he would do it only if there are "no obstacles" in his way, whatever he meant by that... I am returning the battery and going to the Sleepy Hallow location. When I spoke with them they apologized and said I could come there today and they will put my battery in. I'm super pleased with how this location handled themselves and I will Be continuing to travel the 20 mins out of my way instead of going to the Elgin location which is 1-2 miles away. (Michele was the one who helped me in Sleepy Hallow and she is wonderful!)

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard¬Æ batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Absolutely the worst experience I have ever had. I came in to pick up my online order. As one guest…read morewas being assisted at the desk, I patiently waited in the area where the que is supposed to form. As I waited several other guest came into the store. Two got in line behind me, and two others went and stood at the counter. Once the cashier finished with the guest he was helping. He completely ignored the line and went over to help the two others that were waiting at the counter. I asked the cashier if he didn't see us waiting in line and informed him that I had been waiting long before anyone else even came in the store. I was met by silence. The cashier continued helping the guests at the counter, completely ignoring me. I spoke up to another employee who came up to help the second guest at the counter and told him I had now been waiting almost 10 minutes and just had an online order I wanted to pick-up. He told me I needed to wait, since he was helping other guests. I asked for a manager and was very rudely told he wasn't there. When I asked him for his name, he said he wasn't going to give it to me. He wasn't wearing a name tag either. Aren't they supposed to wear name tags? When someone finally came up to assist me, he had to ask someone else to help him, as apparently he didn't know how to retrieve "online orders". When he finally figured out how to find my order, it wasn't even ready. Why did I receive an email ONE hour earlier stating my order was ready for pick-up? When I again asked the gentlemen what his name was, he told he wasn't going to give it to me, and then told me to leave. How am I supposed to leave if I haven't even gotten the merchandise that I had already paid for? Not a single apology or explanation, just rude and unacceptable behavior. How are people like this trusted to be in a store unsupervised? I have been an Autozone customer for decades and have never experienced anything even remotely close to what happened at this location.

I went to the AutoZone on Summit st in Elgin to get my battery replaced and replacement bulbs…read more Everyone was so helpful with my needs and Felipe changed my battery for me! I will definitely go back to them and highly recommend them. They're open til 9pm on Sundays! Very friendly and helpful staff!....Di Anne Krueger

Looks like I am the first. The nicest people here. Will help you out, with whatever you need…read more Better then any auto store around south elgin.

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.

Even though the employees couldn't install a needed new battery due its placement in the engine…read morecompartment, the manager used his own car to jumpstart my car. Thanks for the above-and-beyond service.

I went there today to get new wipers and bulbs for my car and truck. Jose A was great in every way…read morehelping with getting the best wipers and even installed them for me. His service was great and he should a raise! Thanks Jose A!

In and out in less than 20 minutes total...Purchased and installed a new battery for one car, and…read morewiper blades installed on another car. Roman was fantastic! Fast and friendly customer service.

I went in to return a headlight i got from here a month or 2 ago and the guy at the counter was a…read morereally moody dick and just unwelcoming i explain it just stopped working and he just seemed not to care I've been here many times before and I've never had any bad experiences til now I will not be coming back

Brought a car in with one of their batteries that was purchased at another location, which is now…read moreout of business and told the representative that the battery was not holding a charge. I showed him the receipt for the battery which still had two months worth of warranty coverage. He brought out a tester and said that the battery was fine. I didn't believe him and it turned out I was correct. The Die Hard battery "died". My feeling is he just didn't want to take responsibility or be bothered for a warranty item from another store. Not impressed at all and would not go back there nor would I buy another diehard battery.

I went to the Batteries Plus Store 280 in Elgin on Randall Road on January 21, 2026 to get a…read morebattery for my travel clock. I could not get off the back battery plate and asked store rep for assistance. The rep get the old battery out and replaced with new fresh battery in about 1 minute. I asked what I owed and was presented a $17.35 bill. I was not informed there was a charge for putting in the 3.00 battery. I did pay the bill and lodged a complaint with Battery Plus Corporate. To my great surprise Matt, the Store Manager, said he agreed with my assessment, had a meeting to instruct everyone to inform work costs before proceeding, and said that he would give me a full refund which he did on 2-4-2026. I am quite pleased that Matt was so forthright in giving my full purchase price back. I give high kudos to Matt and all the Batteries Plus store personnel. I will do all my future battery business at this sore. I was treated more than fairly and have high praise as to my customer treatment. Dennis Sadlicki