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    8 years ago

    Looks like I am the first. The nicest people here. Will help you out, with whatever you need. Better then any auto store around south elgin.

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    Global Auto Recycling

    Global Auto Recycling

    2.2
    (67 reviews)

    ***Update*** The business owner contacted me directly to apologize for the experienceband assure me…read morethat we'll be taken care of. He offered if there was anything in the future he could do to help etc to please let him know. The tow truck driver and scheduler were also more communicative and friendly with their follow up calls. The improved effort was not in noticed and much appreciated. ^^^Update^^^ We are donating our car through a veteran's organization and Global is the company they've selected for the tow pick up. When making arrangements with the veteran's organization they transferred my call to Global to make pick up arrangements which were set for Thursday morning. I was told I would get a call Thursday morning with the time window for the pick up. No contact information or reference name. Flash forward to Thursday morning after calling back the veteran's organization to get Global's information... What utterly unintelligible and disgracefully rude customer interaction. I refrain for the term customer service because it was anything but. My kind explanation and inquiry of a Time window was met with gruff, huffy and inconvenienced tone. When eventually transferred, I received a "What do you want, we'll call you when we're on our way" Ok, thank you do you have an idea how long it will take to... (Cut off) " We'll call you when the driver takes off, maybe in like 10 minutes" Ok, thank you I was looking to...Click. So after doing some googling I find Global is located in Elgin. Roughly an hour and a quarter from my home. No call with word of their departure. Which will put their arrival into the afternoon. So now I scramble to change prior commitments because I dare not call back to try and reschedule. Nor would I want to have to ever interact with this company again. If this weren't for charity I would have been beyond done after that first phone interaction.

    Bought a rear axle, gave a bent housing, exchanged then gave us wrong gear ratio. won't correct or…read morerefund. idiots and horrible customer service!

    Napa Auto Parts - autopartssupplies - Updated August 2026

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