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    Photo of DJ C.
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    8 years ago

    Looks like I am the first. The nicest people here. Will help you out, with whatever you need. Better then any auto store around south elgin.

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    Global Auto Recycling

    Global Auto Recycling

    2.2
    (66 reviews)

    ***Update*** The business owner contacted me directly to apologize for the experienceband assure me…read morethat we'll be taken care of. He offered if there was anything in the future he could do to help etc to please let him know. The tow truck driver and scheduler were also more communicative and friendly with their follow up calls. The improved effort was not in noticed and much appreciated. ^^^Update^^^ We are donating our car through a veteran's organization and Global is the company they've selected for the tow pick up. When making arrangements with the veteran's organization they transferred my call to Global to make pick up arrangements which were set for Thursday morning. I was told I would get a call Thursday morning with the time window for the pick up. No contact information or reference name. Flash forward to Thursday morning after calling back the veteran's organization to get Global's information... What utterly unintelligible and disgracefully rude customer interaction. I refrain for the term customer service because it was anything but. My kind explanation and inquiry of a Time window was met with gruff, huffy and inconvenienced tone. When eventually transferred, I received a "What do you want, we'll call you when we're on our way" Ok, thank you do you have an idea how long it will take to... (Cut off) " We'll call you when the driver takes off, maybe in like 10 minutes" Ok, thank you I was looking to...Click. So after doing some googling I find Global is located in Elgin. Roughly an hour and a quarter from my home. No call with word of their departure. Which will put their arrival into the afternoon. So now I scramble to change prior commitments because I dare not call back to try and reschedule. Nor would I want to have to ever interact with this company again. If this weren't for charity I would have been beyond done after that first phone interaction.

    Been dealing a little bit here and there with these rude people,2 YEARS AGO ,,yea sure we got…read moreit,go there and nope they do not,,sorry,,ok mistakes happen ,,The owner's son is the one that said they had it,,the owner was very sorry I had made the trip and you could tell he was also frustrated about it, now today, I call for a rim ,,just a 17in ford steel rim, after 3 calls,give them a chance to look,ok no problem ,talking to several people, fine, now they say they have it for 100.00 just the rim, o,k, is it there are you looking at it ? Because of what happened before ,,well if its not it is our warehouse and we can have it here for you in 24 hours, unless you want to pre-pay then we can have it tomorrow for you,,well how nice of them,,l,m,a,o,,,make two trips or pre-pay,,,scammers,,stay far away. POP"s need"s a new crew. I really do not know how they can operate in such a half assed manner,but they do,,zero stars ,will never call again,,PEACE!

    Napa Auto Parts - autopartssupplies - Updated July 2026

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