The headlight on my 2008 Honda Pilot bunt out…read more I couldn't figure out how to get the !#$!% clip off. Turns out there is a very small tab which you depress where the wires connect to the housing which holds the bulbs. Impossible to see or feel unless you know where it is. Obvious once you have done it. Carlos came outside and showed me how to depress the clip. I took it from there. Thanks to Carlos for coming outside to help me! It is 90+ degrees out and he could have stayed in the air conditioning.

I stopped in this afternoon to ask for a suggestion on removing an oil stain from the outside of my…read morecar. It had been parked under a train track, and caught a nasty lubricant drip. A gentleman behind the counter came out and took a look, before grabbing a shammy and going to work. Within seconds the stain was removed, and he didn't ask for a dime. I wasn't expecting such kindness--I would have gladly purchased a shammy and product. What a true professional and kind person. Thank you! This made my day.

My tires have been squeaking ever since I got the brake pads replaced in August. The squeaking has…read moreonly gotten worse since. Makes me question the quality of brake pads they used. I reached out a week ago about this asking if perhaps they could inspect the issue, and have not heard back from anyone. I've tried to reach out twice now. Pretty disappointing.

Fair prices and great hours. Very trustworthy and helpful. I love that I don't have to take a day…read moreoff work and could fit me in after work. Great communication.

Needed a battery for a harley road king. Uses a pretty large…read moreone and checked everywhere...advanced... autozone(gross) and novody had it... Decided to pop in here and they had it! More expensive and some weird brand name... but hey, it works and has a warranty so itll do the job!

Customer service is ugly. Bunch in lazy, wondering around…read morepeople. Except one Mexican guy. Running 2 registers and then again, other co-workers pretending to do something in the back.

Bought a rear axle, gave a bent housing, exchanged then gave us wrong gear ratio. won't correct or…read morerefund. idiots and horrible customer service!

1 star is actually too good for this place and the people that work there. The people are rude, no…read moreknowledgeable about what they are doing or what they are selling, no idea if parts are still available or the condition. Just a bunch of amateurs running a shit place in which engines and transmissions are laying around in mud, cars are on top of each other, doors are piled up full of scratches. Not to mention coming from far and they telling you that parts are available and in good condition and when you there they say to you that they are not available. Upon I insisted to double check they said they have the car with the parts I needed and to go and check the condition before I make a decision. Well decision was pretty easy: they were super damaged and not in the condition I was told they are Please avoid at any cost that place. Will save your time, money and stress.

Absolutely the worst experience I have ever had. I came in to pick up my online order. As one guest…read morewas being assisted at the desk, I patiently waited in the area where the que is supposed to form. As I waited several other guest came into the store. Two got in line behind me, and two others went and stood at the counter. Once the cashier finished with the guest he was helping. He completely ignored the line and went over to help the two others that were waiting at the counter. I asked the cashier if he didn't see us waiting in line and informed him that I had been waiting long before anyone else even came in the store. I was met by silence. The cashier continued helping the guests at the counter, completely ignoring me. I spoke up to another employee who came up to help the second guest at the counter and told him I had now been waiting almost 10 minutes and just had an online order I wanted to pick-up. He told me I needed to wait, since he was helping other guests. I asked for a manager and was very rudely told he wasn't there. When I asked him for his name, he said he wasn't going to give it to me. He wasn't wearing a name tag either. Aren't they supposed to wear name tags? When someone finally came up to assist me, he had to ask someone else to help him, as apparently he didn't know how to retrieve "online orders". When he finally figured out how to find my order, it wasn't even ready. Why did I receive an email ONE hour earlier stating my order was ready for pick-up? When I again asked the gentlemen what his name was, he told he wasn't going to give it to me, and then told me to leave. How am I supposed to leave if I haven't even gotten the merchandise that I had already paid for? Not a single apology or explanation, just rude and unacceptable behavior. How are people like this trusted to be in a store unsupervised? I have been an Autozone customer for decades and have never experienced anything even remotely close to what happened at this location.

I went to the AutoZone on Summit st in Elgin to get my battery replaced and replacement bulbs…read more Everyone was so helpful with my needs and Felipe changed my battery for me! I will definitely go back to them and highly recommend them. They're open til 9pm on Sundays! Very friendly and helpful staff!....Di Anne Krueger

Looks like I am the first. The nicest people here. Will help you out, with whatever you need…read more Better then any auto store around south elgin.

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.

Even though the employees couldn't install a needed new battery due its placement in the engine…read morecompartment, the manager used his own car to jumpstart my car. Thanks for the above-and-beyond service.

I went there today to get new wipers and bulbs for my car and truck. Jose A was great in every way…read morehelping with getting the best wipers and even installed them for me. His service was great and he should a raise! Thanks Jose A!

In and out in less than 20 minutes total...Purchased and installed a new battery for one car, and…read morewiper blades installed on another car. Roman was fantastic! Fast and friendly customer service.

I went in to return a headlight i got from here a month or 2 ago and the guy at the counter was a…read morereally moody dick and just unwelcoming i explain it just stopped working and he just seemed not to care I've been here many times before and I've never had any bad experiences til now I will not be coming back