Used these guys in the past to service some of our older vehicles including our daughters Acura during her college years. On a trip back from OU she called saying something was dragging from the bottom and had pulled into a truck stop. I drove to Oklahoma got under the car and what was hanging was the lower splash shield which screws to the bottom of the chassis. Now here's what's relevant, to do a full oil change the lower splash shield must come off. . The following day after buying a new splash shield i jacked up the car and went to remove the damaged existing shield. Thats when I noticed the existing shield was missing attaching bolts and worse had been partly zip tied to the front air dam.. Final thought I had, who last serviced this car before our kiddo went off for her junior year at OU, Firestone in town. I never brought it up because I wasn't gonna ever go back there again. This was one of a succession of things that made me think. This was not a place I wanted to do business with any further. I make it a practice now to check every bit of work.That is done by anybody on our cars.Nobody is without error but this was clear negligence read more

If 0 stars were available as a choice, I'd select it. Countless visits with multiple cars where this shop finds thousands wrong and the car comes out making more noises than it did when it went in. Many times we've had to take the car back so they could repair their own work. On March 1, we took a car in to have a rattling noise checked, for tire rotation and oil change; simple tasks for most shops right? The shop lied about performing the courtesy tire rotation that comes with purchasing their tires, and charged me for the full synthetic oil change that they never did. We ended up at Take 5 to get that simple task done but after looking at other reviews on various sites and the BBB site (F rating), I don't know how we were ever coming here in the first place. Don't contact corporate as they don't care either. To fix the rattle, they wanted $1600+ to replace front control arms and rear shocks. Needless to say, we'll never visit another location. UPDATE: I've been in contact with "socialcare@bfrc.com" for weeks and have been assured I'll receive a call from Firestone. No communication from the store or anyone else outside of "socialcare@bfrc.com" in weeks of correspondence. 3/25/26 Update: The vehicle has now gone through 2 visits at a 3rd party shop to perform extensive inspections to ascertain the source of the rattling. Firestone's assessment was that the front control arms / ball joints be replaced at $942.98 and for some odd reason, the rear shocks also be replaced at $627.38. That was Firestone's fix. The actual fix? $70 in MISSING hardware from the left front brake assembly! This practice lines up with everything I've read online. Assess and assign ridiculous amounts to fix the problem hoping it will. Had I agreed to the work with Firestone, the rattling would still be there. Do not take your vehicle here. If it's their tires you're after, go to Discount tire. At least there you won't walk out with thousands in recommendations on issues that don't exist. read more

I call about getting an inspection done and they we very smooth and quick through the whole process. Another thing is they had great customer service and made the whole process more comfortable for me as a consumer. read more

Set up an appointment to fix a flat and get tires swapped. They got things taken care of in record time and for minimal cost. This is the second time I've used this location and I will definitely use them again, even though there's another Firestone closer to me. They are friendly and quite helpful, and they also offer military discount. Can't say enough good things about the team working there, not your typical surly tire shop employees by any means. HIGHEST RECOMMENDATION! read more

I Dropped my sons truck off on a Saturday morning. We just needed an alignment. The man asked if we were going to drop it off, I said yes and planned on coming back in a bit to get it to take to paint and body shop. We drove by a couple hours later to go eat and they have not started on it. I called them at 4:00 to check on it, they said it should be another hour and half. So I called at 6:00. They said it's still in line and is next to go in. They close at 7:00 and we were going out to eat. I'm sure being the last one they would have rushed right through. I told them never-mind and we went and picked it up. It was a total wage of day. We should have went somewhere else. This was on a Saturday so we wound t have gotten the truck back til Monday because I do not believe they would have gotten it done. If you drop off a vehicle to get repaired for something g minor like this, they obviously put you at the back of the line all day as others come in. They suck!!!! My fault for going back, this was my 3rd time dealing with them. No more. UPDATED- went to Brakes Plus the next business day to have sons truck aligned. Walked in, told them we wanted an alignment, walked next door to wash my truck, came back hour later and alignment was complete. $89 tax included and printed report. read more

Firestone Complete Auto Care - Tires Near Me - Flower Mound, Texas

Thomas was an amazing help. Thank you for taking the time to ensure quality service and provide explanations of services as well. We will be back for future car needs. read more

If I could zero stars I would. They told me my check engine light was off and then I paid for it and 300 dollars later it's still on. They really don't care about quality work. read more

no good company to work for they sell you anything even if you do not need it because staff get paid extra and us store managers get treated bad and fired come see me at my new drivers edge store we take good care of you read more

Jessie helped me out. Requested a state inspection. It took roughly 45 minutes. Will depend on the day. I went Sunday morning. read more

Firestone Complete Auto Care - Tires Near Me - Flower Mound, Texas

really friendly people excellent customer service the two technicians i worked with (one was a ginger and one was a shorter woman i can't remember their names sorry guys bear with me) were beyond helpful and friendly and helped breakdown all my options and get me out the door without utterly breaking the bank and that is why not only will i be a repeat firestone client but will be recommending them to everyone else that asks as well read more

This is my first time here for tires. I have had good luck with tires from firestone ( except for the old Firestone 500 years ago ) and the store while new was stocked well with the common sizes. The prices where average and the salesman was helpful. The prices were about average. The only thing I would suggest was the wait was long a couple hours but there is a Starbucks nearby with wifi. read more

Firestone Complete Auto Care - Work area - Tires Near Me - Flower Mound, Texas

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Dropped off my truck around 4pm and they said they could have the alignment done by 7pm at close. I wanted additional work done like an oil change and car care package so they wanted to hold the vehicle until 9am the next day. I understood, and had to take an Uber home and took an Uber back at 9am the next day to find that my truck has not even had anything worked on yet! They wasted my time and 30$ on Uber rides. They are not professional and do Not care about their customers and try to upsell unnecessary services! read more

Just wanted to share my experience. Dropped truck at 7am for nail in tire. Got a call at 3pm saying they were unable to fix because they found a second nail and there policy prohibited fixing two penetrations. Then proceeded to try to sell me new tires. Took truck to Just tires they immediately put it on rack and found only one nail and fixed it. Steer clear. read more

Update: Ever since I took my truck in for a simple oil and filter change it has been dripping oil. It never had in the past. I started investigating and discovered that the firestone mechanic installed the wrong size oil filter !!!!! It's not even close to the standard size filter! WTH !?! ( I will include pictures ) Needless to say, I am in shock. I have heard of striping oil nut threads and even forgetting to refill the oil ... but this was a new one. A professional mechanic installing a filter way to small for the vehicle and to small for the engine block base plate... hence the leaking oil . I will never trust firestone to ever service anything again !!!!!!! read more

Tires i bought were at a good price. However, when they called me to say the car was done, they added in that i had a rack and pinion leak and other issues, and that they could repair them for $3500 or so. They cited safety issues. I thought they were full of crap (I know enough about car maintenance, mechanics, etc and had just had work done by my trusted honest mechanic) so I declined. To his credit, the employee checking me out looked embarrassed. I kept a copy of their repair estimate and took it to my mechanic who dismissed all their claims. Beware if you do not know something about vehicles and do not have a trusted independent mechanic! read more

Went in for a state inspection and a few other things. Failed the first time due to brake system not being "good enough". Was told needed brake fluid flush and/or master cylinder replaced along with new front pads and rotors. Heres the kicker and there are a few of them: 1. I asked for the copper strip for testing on the brake fluid, it was not provided. 2. I had already done the brake fluid flush less than 10,000 miles ago, no way it needed to be flushed. 3. This one is the BEST, I simply returned 48 hours later without doing anything to the vehicle and they PASSED me! What changed? Because I didn't do anything other than drive the truck home and then back to the SAME location 2 days later. Now I am left wondering if the oil and filter were even changed. Also got a quote from NuBrakes for my front pads and rotors and they were over $200 cheaper... Very disappointed in the dishonesty here and thinking people don't know what they are doing. I am very happy to continue repeat business which will generate way more revenue as a repeat customer but you just lost me and my 3 vehicles. read more

This place has the highest oil change prices in all of Flower Mound hands down . Went in for a semi-synthetic oil change. Get there and they used full synthetic instead. Then tried to lie to me and tell me it was a synthetic blend. After charging me the price for a synthetic oil change. Not to mention, they make up things wrong to try to upsell you. I will NEVER be back here again. Nor would I recommend this place to you. read more

This place had great customer service for years. Not the same. Terrible attitudes and zero interest in anything other than an upsell of uneeded repairs. I have probably bought 6 or 7 sets of tires here over the years. Had lots of routine maintenance done. It's just unpleasant place with no customer service. I will take my business elsewhere. Recently took my truck back in for a simple follow up repair ( to an incomplete job that I paid $1000 for) and the person says "oh, XXXX worked on it, no wonder it wasn't done right". He said that. In front of me. The customer. read more

Very kind and considerate employees, I got my first flat tire and needed to get it replaced, they were super helpful over the phone with figuring out what kind of tires I needed and were able to answer all the questions I had, I can't remember his name but I think it was the manager, he was super nice and provided a very nice stress free experience. It did take a little longer than their estimate but it definitely seemed like they were a little understaffed at the moment, but they were still very patient and apologetic and working super hard to make sure everyone got their car on time. read more

Had to get my car towed here due to having my tire blow and then the donut blow as well. Julia helped me and walked me through everything. She was so nice and kept me updated when my car needed a lot more work than just new tires. I normally hate going because I feel like the technicians talk down to me but Julia was as nice as can be! Will definitely be back!! read more

Needs more communication . I've been placed on hold for many times , for long periods of time , for a simple question if my car is ready to be picked up. Nearly took 4hours for a oil change . Said it would be done before closing time 7pm. Still here 8pm .... waiting .. read more

I came here to get an inspection last week but also to get my car looked at for shakiness while braking. Overall I had a really good experience with a woman named Rachel. She wasn't the actual technician - maybe the customer service rep? But she knew enough about cars to answer my questions, and also help me narrow down a brand for the next car I want to buy, based on a few criteria I gave her and feedback she had based on her repair experience (good or bad) with certain brands. I got a quote from another place that said I needed to get x & y fixed for $500. That place came highly recommended from a friend. Firestone told me that while I COULD do some repairs, it's really not necessary at this time. And Firestone's quote was about $150 cheaper than the other place. While I spent a lot more time there than I anticipated (2.5 hours for a state inspection but also a full-car inspection), it was worth the wait. For someone who doesn't know a lot about cars and car maintenance, it's refreshing to hear someone tell you your car is in good shape and that you shouldn't put money into it at the time. Plus, Rachel gave me a range of quotes for different repairs I *could* do in a perfect world, in case I decided to do them in the future. I'll be back (again) to this location for sure. read more

Good service and with the coupons available at Firestone it was competitively priced. We made a 7 am appointment and they were ready for us. The waiting area was clean. They inspected my 2 1/2 year old Chevy Trax and they showed me the conditions that needed help. I got the premium oil change, brake fluid exchange, Rotated and balanced my tires,lifetime front and alignment which I would really recommend for anybody who's going to keep their car or truck, replaced my battery and wiper blades for $538. It took less than 3 hours. Great service from all involved with my car. In a time where it is hard to get car care and there's a shortage of parts and mechanics... It was really great doing business with you! Thank you Firestone at 2451 Justin Rd Lewisville read more

Always heard that Firestone was expensive compared to other places but my spare went flat approx 8 feet from the front door so I thought I would give them a try . Previously I had been to 2 other tire shops to get pricing but Firestone beat them and I got a much bigger tire for less money . All of these guys at this location have been here for well over 5 years and are a nice group did a terrific job on my truck . One of the guys drives from white settlement to this location. Simply because he likes this management and his coworkers. That's pretty cool to drive past 2 or 3 other Firestone's and ad over an hour to your daily drive for a great culture at work. While it doesn't really fit in with a typical review I always like to do business where the people are happy and have great attitudes. If you need tires or repairs to your car give this place a try . I'll definitely be going back in the future . Xoxo read more

I have Firestone tires on my car and one is bad. I'm told that it is separating inside after only 21k miles. I expected a prorated warranty to pay for part of a replacement. They told me that since I did not buy the tires there that there is no warranty. I'll spend my money somewhere else that will back their products. read more

I guess the bar is pretty low for service stations. I called to make an appointment, which was hassle-free and for the next day. The experience was pretty painless. The cost was...not cheap, I guess typical (typically high but not really unexpected). The waiting area is clean. Wifi is good. Personally I would have preferred they turn down the sound on the TV, or better yet, turn off the TV altogether. They made sensible recommendations and I plan on returning for maintenance soon. read more

My wife got a nail in her tire today so I removed the tire and ran it over to Firestone around 5:30pm. The first advisor told me they probably couldn't get to it and since they were going to be closed Sunday for Easter it might not be ready until Monday. A second advisor, Jommel, came in, asked what I needed, and took care of it immediately. Had it fixed in 10min. That is what I call service. Thank you!!!! read more

These guys are always great,efficient, polite. They pointed out a few things that's needed attention. I took it to my dealership and everything they said was true and covered so it saved me a lot of money. I get my oil change and tires done here. Smooth , easy, and the cost is fair. read more

They will charge you for things you didn't ask for. I had them run me through the costs and my bill was reduced by about 30% when I had them take off unnecessary costs I didn't ask for. read more

They inspected my brakes for free. I asked to have complete car inspection aswell. They were very friendly and accommodating. Great service. Thanks read more

Under new management. Since Corey has left, customer service stinks. Will not own uobto mistakes on disgnosis and repairs. No willingness to try and make things right for the customer. Quality of work has also dropped. The only good thing....no longer have to wait long as most people have left and gone elsewhere, including myself who is a 20+ year firestone customer and a 5+ year customer to this specific shop. Save yourself the headache and stay away. read more

Brought my car in for a chugging issue, and it accidentally was misdiagnosed. After noticing their mistake, they fixed my issue at no charge! Great customer service and efficient... Really enjoyed the service, will be returning read more

I've been here three times to get a flat tire fixed. Each time the person who helped was great. I had not purchased the tires there and the first two times they gladly patched me up and sent me on my way--I anticipated a sales pitch. Nope--what a relief. The 3rd time I stopped by two hours before closing with a huge nail my tire that wasn't fixable. My treads were already low so I decided to change all 4 tires. They were already busy, but the staff stayed past closing to get my tires on, including balance and alignment. Each person I've dealt with we're all fast and professional. I would gladly recommend this location. read more

Stopped by on Monday to get an appointment for the following day for a front end alignment. Appointment was for 10 AM on Tuesday. Dropped the car off on time and arranged for a ride. Was told by Corey that it would take about an hour or hour and half. He called me later and asked if i could wait until 4 as the heat had slowed his men down. (High 94°). Called me and asked if i could wait till 6PM. I agreed but already moved other appointments for them. I arrived at 6 the get my car and it hadn't been touched. I was very unhappy and they started making excuses and had the audacity to ask me to bring it back tomorrow. Said they would do it for 1/2 price. I wouldn't leave my car again if it was free! Told them, "if they had too much business, i'd do what i could to help them out! read more

Regularly took both of vehicles to this shop. Had some other work being done and another shop did the oil change only to find out that they couldn't replace the oil drain plug in either vehicle because the threads had been stripped by the previous oil change. Firestone messed up both my vehicles.... read more

I usually like this place. I've been waiting over 2 hours in the shop for a basic oil change. I wish I had just gone to KwikKar or literally anywhere else. Came here for the coupons and lower prices. If you choose to use this place just leave your car. Don't wait for it. read more

Long wait time. Unintelligible staff that doesn't know what is going on. If you think about going here, don't. Go somewhere else

I took my car to be looked at as my engine was noisy in the morning. They told me I needed 2 engine mounts and gave me a crazy quote and also told me I needed 2 new tires plus lots of other stuff. They tried to get me to agree to having the work done there and then but I said I need to go home and ask my wife and think about it. He then charged me a $25 diagnostic fee which I wasn't told about when I went into the store. As a result of them charging me $25 just to look at my car, I then went to a different garage who told me I only needed 1 engine mount and it was about $300 cheaper. They tried to charge me for an extra part plus labour which didn't even need replacing. Don't take your care here as they will take advantage of you. read more

My A/C was blowing warm air when standing still. so I Took my car in for an A/C check using a $9.99 coupon. I had a 9am appointment, but waited an hour before they got the car to the bay. After 2 more hours, the service advisor told me my freon level was "full" but my compressor was producing low pressure and needed replacing. Quoted a $1500.00 repair bill. I took the car to another shop which found the freon to be 1/2 pound low. After charging, pressures were in optimum range and A/C was blowing cold air.It still is. Given the outcome, I doubt that Firestone even bothered to check anything before trying to sell me the unneeded repairs. read more

Went to get a flat fixed waited two hours for them to tell me they couldn't fix it. I get the tire can't be fixed... don't understand it taking 2 hours to give me this information. Not once did they tell me it would take that long. No greeting. Just basic poor customer service. There are plenty of places to buy tires...this Firestone will not be one of them! read more