1. O'Reilly Auto Parts

    1. O'Reilly Auto Parts

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    Gig Harbor, WA

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    O'Reilly Auto Parts

    3.0 (4 reviews)
    Open 7:30 am - 9:00 pm
    Updated 3 weeks ago

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    11 months ago

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    5 years ago

    Would not recommend. They'd rather argue than have proper respect and service for loyal customers.

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    Napa Auto Parts

    Napa Auto Parts

    3.5
    (13 reviews)

    Mixed opinion here - I stopped in to get some windshield wipers for my daughter's car. Not close to…read moremy house, but I was in the area and always want to support local business. They have the little computer thing you look up your make and model, and it spits out the wiper that you need. Her car is one of those that has two different sizes, the two wiper blades are not the same. I grabbed them off the shelf and the guy at the counter confirmed they were the correct ones for me. Got them home, and both wipers were the wrong size. Not just one, they were both wrong and really not even close. So I drive the 20 minutes back to the store and talked to another person, who now tripled checked in their computer that these were the recommended sizes. He then did some more looking, and figured out that the NAPA computer for some reason recommended two different sizes, one of which was obviously wrong. He then got me the right ones, but I had to pay an extra couple of bucks for the right ones. Pretty irritating, since it was their error that caused me to have to drive an extra 40 minutes. I'm conflicted because the guys working were definitely trying to help and ultimately I did get what I needed. But there is no reason that it should have been such a hassle, should have been right the first time. Seemed like a corporate flaw with the computer inventory or whatever, but at the end of the day the hassle flows to the consumer at the local level.

    Amazing customer service! Got exactly what we needed so fast because we immediately had someone…read morehelping us although it was busy. He was super nice!

    O'Reilly Auto Parts - autopartssupplies - Updated July 2026

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