Customer service representatives are great and are always helping us out and always have a great…read moreattitude. The last couple times we've gone in for a car part they've kindly told us whether or not they have it in store if they don't have it in store then they let us know that there will be a waiting period. Which is fine at least they're kind enough to let us know and not give us false hope thank you! For being great

After trying several different places to find a break booster and master cylinder for our classic…read morecar these guys were recommended to us by a friend. Outstanding customer service, knowledgeable staff, and super friendly. Going above and beyond to make their customers happy! Jose has homework now. I would highly recommend this business!

We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.

Just wanted to shout about our awesome experience with our Sales Agent Angel Beltran at Corwin Ford…read morein Tri-Cities. We went truck shopping last month - not necessarily looking to purchase that day - but open to it if we found the right rig. When we pulled up to Corwin, we were greeted by Angel. He came across as 100% legit, not pushy at all - completely welcoming and eager to answer our questions. I had my eye on a Maverick - and he was super knowledgeable about all the features and differences between models. Made us feel super comfortable was easy going the entire time. After a test drive, and Angel showing us all the features - we were sold! The whole experience was great. Angel is going to be a Super Star!! Thank you Corwin!!

These guys are nothing but slimy I came in here hoping to buy a nice used pickup and have some…read morestuff fixed WE PUT EVERYTHING IN WRITING AND THEY STILL REFUSE TO GET IT FIXED AFTER THEY SAID THEY WOULD all they tried to do was pull a fast one on my would never ever recommend this dealership they have been nothing but trouble we have made 3 trips there and I live 50miles away. THEY SAY THE BEST THEY CAN DO IS "MABEY knock the dends out yea right would trust a kidd with a hammer over these guys.

I was hesitant to go to the dealership when my car broke down. They often have a reputation for…read morebeing more expensive but I was so pleasantly surprised working with BMW. It was the making of a nightmare situation as more and more problems were revealed with my car but they were so great in working with me and keeping me updated. The best was that I was able to tell them my budget and they worked so hard to get my car up and running for the price I set. Having my car break down could have been devastating but the wonderful people at BMW made it bearable. I will definitely be going back.

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

Wonderful and friendly customer service. Excellent pricing, knowledgeable people who extend…read moreservice beyond what a customer expects. A bonus is they are christian based. Josh was amazing and now I consider it an honor to call him friend!

Very helpful. Just what I needed. Lots of trailers to pick from in stock. would returnread more

Nic was amazing!! He recently helped me buy my new car. He was patient and extremely informative…read morethroughout the entire process. The finance department was also incredible in helping me finance my payments and making everything very very affordable. The next time I need a car I will definitely be stopping back by here and working with Nic!

Purchased a "top-of-the -line" vehicle. A rock Creek. $40,000 car. Discovered that it didn't…read morehave a garage door opener. Returned to Robertso. They want $528.04 to install a garage door opener. Robertson says NONE of the various brands now come with a garage door opener. It's an add on feature. I think that's probably a lie. Robertson refuses to make things right.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

fuck this dealership do not buy a car from them they like to sell shitty cars to people. literally…read moreas soon as i drove it home the check engine light turned on & there was a crack on the windshield that wasn't there when we first took a look at the car. there was something wrong w the cadilac converter so i called literally took a week so they can fix it. in fact they did not even fix it they did not even touch it & they called me saying it was ready. that was after a week & a half of it being there. i had shit to do i needed my car back so i just made an appointment for a different day. i took it they replaced it but did not fix my windshield. later on that same day the light turned on again... they put in a shitty ass part. MY WINDSHEILD WAS STILL NOT FIXED. after that the light turned on AGAIN. at that point me & my mom were fed up so we went to the dealership to talk to the owner whatever her fucking name is she basically told us it would be stupid to trade it in bc we would loose money. they then told us to call speck gmc we made an appointment w them on my way there my car was heating up i couldn't even drive it. there was something else completely wrong with it. i ended up having to get it towed to speck where they said something was wrong w my water outlet. they were tryna wax me almost 1K so i asked my uncle to fix it he's a mechanic. he fixed it. when he fixed it he found out the antifreeze was leaking. there was a hole in the antifreeze tank. there was also a problem with the water pump but we had a warranty so we got that fixed at speck for free. then my uncle replaced the antifreeze tank. ever since my car has been good. until a couple days ago the check engine light turned on AGAIN. the antifreeze was low AGAIN. it's also been shaking. this car has been nothing but problems since i got it august 2021.

Great customer service got what we were looking for David Snyder was more then happy to help us…read morelook for what we were needing...highly recommended