I received great help from employee Jonathan for a part that was difficult to find and fit under my…read morehood. He was so patient, worked so hard to find a solution, then ordered the part. It came in perfect. Thank you to Jonathan and AutoZone.

I stopped in at AutoZone hoping to get help determining what type and size of bulb I needed for a…read moreheadlight. I was greeted quickly and Laurence went above and beyond. He removed my light, showed me options in different price ranges, answered my questions, THEN he put them in for me! I cannot express my gratitude. I was sincerely blown away by his kindness. Thank you Laurence. You were an answer to prayer today.

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

It was the quickest and most friction free car buying experience that I've ever had. I will say…read morethat I was lucky. My car normally has to be ordered, and you have to wait weeks or months to get your car in. Someone had ordered the car and decided when it was already arrived that they couldn't make the payments... so I drove away with a car that had come in that same day and it only had 10 miles on it. It was also the most thorough feature walkthrough ever. There was no, "oh just read the manual when you get home and you'll figure it out...". No, they actually hooked up all the tech and waited until it was all set up correctly before sending me on my way. They had it together. I would recommend them to family.

Brown's Auto center to the rescue! 2008 Dodge Sprinter 2500. Oil leak. Prior repair attempts by…read moreGreat Motors, NTB and Pep Boys. None of the shops had the knowledge, experience or the staff to do the job correctly. Pep boys finally gave up after 3 weeks. Brown's had me in, repaired and back on the road in 2 days. They also found a fan motor was not working (how did Pep Boys miss that with its 3 week vacation?) Top tier service, fair price and informed of the status daily. 100% recommend! Will be my go to repair shop on all of my vehicles. Dealership quality work at a fraction of the cost. Cool property too, very secure. Excellent follow up post repair as well!!

Fantastic service! Richard was fast, honest, and communicative. I highly recommend this place for…read moreauto repairs. The property the shop is on is also beautiful, so that added to the experience. I'll be back!

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

Still the same garbage lies and the usual Gaslighting they will do when you tell them their product…read moreis bad. I took a "brand new" battery that I bought back in august and it failed they told me my charging system was failing l. I took my car to my shop. They are independent Former honda acura dealership mechanics and have been in business 12+ years. They ran a test on my battery using INTERSTATE'S OWN EQUIPMENT. the results came back that the battery was failing but the charging system works perfectly fine. I dont know what interstates business prides itself on but it sure isnt selling a good quality product or good customer service, their business practices are far too close to being fraudulent.

I went here to get my tire fixed Because my family and I were traveling back to Washington state…read morereceived the best. CUSTOMER SERVICE I ever had in my entire life with a man named Jared. He was very helpful very attentive help my family out so much that I am so thankful that we ran into him. We need more more people like him. Who care about Customer needs. May God bless you, brother we really appreciate all your help thank you again, Jared.

poor poor customer service manager Anthony should not have this job. has no skills in dealing with…read morecustomers. went in to get my battery replaced and service person said pull it in and no charge. after service was completed, manager says that will be $44 , I said no your service guy said it was no charge and manager says I don't care what he said I am charging you $44 or we can take the new battery out and do it yourself. it really wasn't about the money for me, it was how I was lied too. when I asked wha the number to complain, he told me to google i. rude rude rude. I will find out who the owner his and let them know as well. STAY STAY STAY away from this store.

A friend recommended Eddie (Texas Mobile Mechanics) and I scheduled a visit to my home to work on…read morean SUV that had sat for a while, and ended up having Eddie and Thomas work on two more cars, and perform diagnostics on a fourth for GM's StabiliTrak issues. Immediately getting to work, it's clear Eddie is an experienced and knowledgeable mechanic. He and Thomas are a well oiled machine! Little details such as ensuring your vehicle builds up sufficient oil pressure if it has sat for a long period may be missed by some customers, I did not, and I appreciated this attention to detail and also knowledge only an experienced mechanic would possess. Professional, honest, highly skilled, fair and no surprise estimates given, excellent communication skills and a pleasure to have at your home while working on your repairs, I can't think of any other positives I've missed. Seriously, NO negatives and NO middle ratings, 5's across the board. I'd highly recommend these ethical and highly skilled mechanics to anyone needing a vehicle repair or maintenance. Thanks again for the excellent service and repairs, Eddie and Thomas! Until next time.

Absolutely amazing! Had an urgent need for car repair on a Saturday and he was able to come out and…read morefix it to my house same day. Reasonably priced and was able to fix it pretty quickly once here. Professional and polite, great service. Saving this business for use for any and all future auto repair issues. Highly recommend.

My experience has been awful, they play alot games in their service department. I have been…read moregoing there for oil changes. The mechanic mess my car up and then, saying my oil was running in to my coolant ,which he cause.By leaving some top off under the hood of my car. Now, I just drive.my car Trusting when I get my service it's done right. Trust and believe he jack my car up and now. The service department tried to charge me more for what he messed up. And Morgan, that works there is not professional at all , And the service manger, he is very rude,. I really dont how he became a service manager.After, the experience I got there I will never go back again. REAL TALK!

Ryan did a great job keeping me informed about my vehicle. Thank you to him and your kind staff.read more