I went to Pep Boys to have my check engine light diagnosed and find out what was causing the problem. It took a few hours to complete the diagnostic, but I appreciated that the staff was friendly, helpful, and understanding throughout the process. For me, it was much more convenient than waiting days for a dealership appointment just to have the electronic codes checked. Overall, I had a good experience and would consider coming back for diagnostic services in the future. read more

Let me start by saying the lady at the front desk was the absolute best. Knowledgeable and personable. At the end she had to go on lunch. My manager who closed out the ticket gave me a 10% discount. I was happy...or so I thought. I called and spoke to the nice lady about Tires for my truck. Specifically Michelin Defenders. She had 4! Perfect! As they were inspecting they informed I needed new rotors and breaks on the front. No biggie. Let's knock it out. I also got a front end alignment and had them change out the windshield wipers. Everything was going well. I had the chance to watch them replace the tires and from a distance they looked great. We paid and left but had to get gas and I noticed how dirty the BRAND NEW TIRES LOOKED. All of them. $300+ for each tire and you'd hope they looked new or that the installer "cleaned" them up. I went to the car wash next door. Hoping that's all they need. read more

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Brakes My daughter had her rotors and brake pads replaced. It was almost 2k. When my husband checked the vehicle the work had not actually been done at all. read more

Horrible. They used to be good but today, they were full.of chaos. I just need a nail hole patched in my tire. I had an appointment for 4:30...didnt even talk to me until 4:50. Said someone was AHEAD of me for 30 minutes, then me which should take 20 minutes. Went hom called them at 6:02...they said he would be done in a few minutes so I came back to the store arriving at 6:30pm. The tech had taken off the WRONG tire and hadnt even started the correct one. Still waiting and they close at 7. No apology. Nothing. Never again. Ill be taking my tire business elsewhere from now on. read more

They informed me about what was needed before doing it. I went in totally lost and everyone was helpful. Guy with the long beard was super cool & didn't make me feel dumb asking questions I should probs already know .They also answered the phone timely, got my service done and honestly the price wasn't bad. Girly approved read more

I made this account JUST to make this review. 2 weeks ago, my radiator exploded while I was on the highway. I used the number listed on the pep boys website to have my car towed to this location. I filled out what I needed to online and asked the tow truck driver if there was anything else I needed to do, he said no and that they would contact me. About a day and a half go by and I haven't heard anything from them so I called them. They said they hadn't even looked at it because it was dropped off with no paper work, and no one told them what was wrong with it (I was under the impression that it's the mechanics job to figure out what's wrong with a vehicle?). I told them the tow truck guy said that since I had filled out the information online that's all I needed to do. The lady then says "oh the tow truck guys don't care/don't know what they're doing." Ok whatever, I just want them to look at my car and get whatever it needs done at this point. About a day or two later they call me and let me know the radiator exploded, so they replaced that, the battery, and the belts and charged me $1,500. Ok cool so my car should work fine now right? Immediately I notice my car is rattling as I'm driving it, it had never done this prior to me getting it serviced here. The next day, the check engine and battery light come on, which after googling I learn that my car is relying on the battery instead of the engine. The next day I bring it back to pep boys and tell them what had happened. They hold my car for the whole day just for me to call them and have them tell me they couldn't find anything wrong with it, and there was no history of the lights coming on. I figured, okay, I'm no mechanic I guess they know better than me. However these issues are still happening to my car and I can just tell something is wrong, it's not driving the same as before. I talked to my dad about this, as he's the one who recommended this place to me, and he's confused because it obviously sounds like something is wrong with my car, and I figured the people working there were just passive aggressive and kind of rude to everyone, but my dad said they were always nice to him...so wonder what that's about. Anyway the check engine light and battery light come back on so I take a picture this time and bring it back and show them. They hold my car there for another day just to tell me again- that they couldn't find anything wrong with it. At this point I brought my brother to speak with them, because my dad was suspecting they might be treating me a certain way because I'm a woman- I'm not saying this is true, but the behavior did change when I brought my brother with me, so take that as you will. At this point I request to have a mechanic ride in my car with me so I could show him the issue- I believe it was Emilio, who was a lot nicer than everyone else working there- and of course they saw the issue I was talking about. Anyway yeah the customer service here is...fine they're kind of rude and take a while to get back to you but that's not really my main issue, I just felt like my concerns with my car weren't being taken seriously at all, and you would think after a 15 hundred dollar service they would want to help me but I guess not! This past Sunday I dropped my car off there all day, came to pick it up right before they closed and I asked the guy if he had any updates on it and he said no so I assumed they didn't even get a chance to look at it. As I was waiting I spoke to another woman inside who was waiting who was having a similar experience as I was. I think it was at that point I decided to cut my losses and just go to another mechanic. I figured I didn't want my car sitting there for days on end anymore so I decided to take it to Anton's automotive, within 2 hours they were able to figure out my car was having an issue with the alternator! Which you would think any mechanic would know that if a car is having issues with the battery, you should probably check the alternator. And I was also told my car was relying on the battery. Anyway sorry for the super long review, but hopefully this will be helpful if you're looking for a good mechanic to go to, I definitely don't recommend this place. read more

If I could give zero stars, I would. This was, without a doubt, the worst customer service experience of my life. I came to this store (6500 Lake Worth Blvd) after a blowout on the highway. The technician, Sy C., sold me two new tires and personally guaranteed they would arrive the next day, as I stressed to him that I needed my car to take my mother to her chemotherapy appointment. The next day, my car never moved. After hours of waiting and being told the tires were coming, the staff finally admitted they had no idea when they would arrive. I was forced to scramble and spend money on Ubers to ensure my mother didn't miss her vital appointment, a completely avoidable stress caused by their lies. The worst part? When I called that evening to get answers, the same technician, Sy C., became hostile, THREATENED me on the phone, and then hung up on me. This behavior is absolutely unacceptable and unprofessional. To add insult to injury, after Sy promised me a 50% refund for the ordeal, the store then tried to give me a gift card instead. This location operates on a foundation of lies and incompetence, topped off with shockingly aggressive customer service. Do yourself a favor and go anywhere else. They have lost my business forever, and I urge you to save yourself the trouble. read more

I own a dealership where we sell old trucks. Work trucks sold at a bargain price. I can't overpay for repairs and keep my prices low for my clients. I use Pep Boys because they are reliable for doing the job right and containing costs. They don't do work that doesn't need to be done. Rodney is a great listener and is always responsive. Most consumers have 1 or 2 cars to keep on the road. If they had 30, they would want a cost saving alternative for repairs. I choose Pep Boys. read more

Pep Boys - Contain your costs with Pep Boys like I do. - Auto Repair Near Me - Lake Worth, Texas

my experience with the Pep Boys on Lake Worth Blvd is less than satisfactory. Was told the job would be around 2 1/2 hours. It took 6. Intermitantly asked for an update and was essentially lied to each time that it was almost ready. Ultimately it was shared that they were waiting for a vendor to bring coolant. I would have gladly walked across the street to Walmart and bought some if they had told me and saved me 3 hours. Lastly the car had a check engine lit up and told them to address that. after $1100 and allegedly the technician driving it around to make sure it was ok, got in the car and the check engine light was still on. was told they did not address that and that I would have to come back the next day and pay an additional $100 for them to diagnose the issue as they were booked up for the rest of the day. Needless to say I did not return. Had it remediated the next day without the $100 test. read more

If I could give Pep Boys 0 stars I would. I took my car in for an AC air check, as my AC was blowing hot air. Originally on the phone they quoted me $39 for an AC check. They told me that my entire AC system needed to be replaced and told me there was a restriction in my AC and then charged me $125 to do absolutely nothing to my car. They even told me they couldn't do anything to it because if the "restriction". Come to find out I just needed more Freon in my car and they wanted me to replace everything. Pep Boys literally just wants your money, they don't care about you as a customer or your car. They are full of bulls***. NEVER GO HERE! read more

This location has helped me out numerous times now, amazing staff. Candy, Jose, Josh, and mark are awesome, always been honest with the work and great timing on the repairs. It's always hard finding a reliable shop. this passed year I've used this shop, always welcoming and never a bad experience. Thank yall for your work. read more

We asked to change 4 tires and they said it would take about 1 and half hours.We got there at 11 am and left at 4 pm we waited a total of five hours to change 4 tires. It was not worth the wait if I could give zero stars I would. read more

Jason & his crew have 100% redeemed this company and this location for me. I swore 20 years ago after a bad experience here that I'd never come back. I knew there would be an entire new staff by now so I gave them a chance. I came in at 10 til close in desperate need of a battery and they stayed late to take care of me. I've worked in retail and customer service my entire life so I know what it means to stay late for people. It's not something we usually want to do. I appreciate this so much and I'll be back. Thanks again guys! read more

They charged me $105 for an OIL CHANGE! All boys NO PEP‼‼ These mechanics are great for wasting time.

Worst decision ever made was coming here. I came for tires and left with no vehicle. The guy wrecked my car. I still had to pay for tires and even corporate said there was nothing they could do. Terrible experience. read more

I went in for a brake job today and they called me about an hour later to tell me I also needed a tuneup. I said no that I only wanted my brakes and I didn't need a tuneup. I went to pick it up and they charged me $350 for front brakes and an air filter. I won't be going back! KV read more

If I could give negative stars I would. This place is a joke. I went in today to get my wife's car inspected and waited in line behind a guy for 15 minutes. There were two gentleman in there working (one older man and younger man) and was not greeted once which I get it sometimes things are hectic and you're busy. What really rustled my feathers was that the older gentleman with a mustache helped the lady that came in after me and was behind me in line. ..... really??? Lake worth is such trash nowadays I should have known. I knew we shouldn't have came back here after my bad experience 2 years ago getting my wife's oil changed here that took 6 hours. This place sucks or at least the service department does. A goldfish could give better customer service. read more

I took my truck in for evaluation and the mechanic looked at it for 2 minutes and charged me $100. He never used a diagnostic computer or test drove it. Stay away from this location, total sham! Patrick the manager said "it is what it is". read more

The Firestone next door to this Pep Boys told me my truck engine was damaged and that my head gasket was busted when I ask them to replace the water pump and timing belt. They said they would not work on it because they diagnosed engine damage and it was against their company policy. They said they could replace my engine for 13,000 dollars. I took the truck next door to Pep Boys and they replaced my water pump and timing belt without any problems and had their master mechanic come in on his day off to do it. Guess what, when they were finished the truck ran perfectly, no busted head gasket, no engine damage and no 13,000 dollars. Every one there were very friendly. I wonder how many people have been suckered and cheated by Firestone. read more

Emergency replacement tires. Very receptive. Work thru my destroyed tire on the truck. Explained tire quality options. Repair truck was ready as promised. Overall a very good experience. Grate value. Highly recommended. read more

Horrible customer service from the Service Center, and I will not be returning to the store side or Service Center because of it. I understand being busy and there being a wait. I do not understand why, throughout nearly half an hour spent waiting inside, I was never once acknowledged by anyone working the Service Center desk. Two men working the counter, an older man Lewis with a mustache (The Supervisor, judging off the patch on his sleeve) and a younger man, Gabe. No hello, no we'll be with you when we can, no we're quite busy and it will be quite a wait. Even the most basic of friendly customer service was absent. Going over to the store side, the woman working the cashier was very friendly. I was greeted with a smile and asked how I could be assisted today. I didn't get the chance to write her name down, but she's the friendly short brunette. When I told her of the frustratingly excessive complete silence and lack of acknowledgement from the two men at the Service Center counter, she offered to walk over with me to the counter. Once there she asked Supervisor Lewis the wait time, and instead of receiving a pointed look like I had, she got an actual answer. The wait time was over 2 hours. I am completely disappointed and disgruntled from the experience. I cannot believe that such poor service was shown by a Supervisor, no less. I thought the other reviews for this location were wrong, or outdated, but apparently not. I'll now be looking for a new place to get my regular oil changes, as the friendly service from one half of the business does not negate the negative experience from the other. read more

I came in today needing for 2 tires for my car, (I hit a HUGE pot hole). I really dislike doing car things on my on, I feel people take advantage of females and my husband was unable to go. I walked in and was greated by Rodney he was very honest and didnot try to upsale me (which always happens). I received great care and it was very quick service. Thank you so much read more

This is my go to place! Tom is always professional and courteous, and so is the older gentleman and their master technician is knowledgeable too. I received an engine light error and they did a diagnostic on my car, fixed the problem and my car passed the state inspection. I don't like getting the runaround at other places..I stick with Manny, Moe and Jack! read more

I took my Camaro here to have the rotors turned, brakes bled, and tires balanced. It took an entire day for them to finish working on my car. When I picked it up I noticed when I applied the brakes there was a rubbing sound and a jerking on the front left side. I took the car back a few hours later and asked the service advisor to ride with me so he can see what was going on. We got back to Pepboys and after he talked to another service advisor they said it was because the rotors were just turned and it would take a few weeks to go away. I spent over $300 to get the service completed and I am now at the Chevrolet dealer getting the exact same issue fixed. I am having to pay twice for something that should have been done the first time. This is ridiculous and I am furious. DO NOT GO TO THIS PLACE!!!! read more

I took my car in today to get it looked at for an AC issue. I walk in to the customer service area and there were two service agents and two customers ahead of me who were being helped. They got through them quickly and I was expecting to be next to be helped, but nope, I stood there for the next 10 minutes as they putz around with paper work. No acknowledgement of me at all. No "we'll be with you in a minute". This area is a small area and when you walk in, you are literally right in front of the service agents faces so they knew I was there waiting. I got impatient and spoke to one of the agents named "Louis", and asked him if I was next in line (there was no other live customers in the room at this point). He looks up annoyed and says yeah, what can I do for you. I said, I'd like to get some customer service. I was annoyed at this point so I said, "You are in customer service aren't you?". He goes, we'll I needed to finish a couple of things. I told him he didn't even acknowledge me. He then says they we're really busy today. I explained my AC issue and he gets out a form, but at this point, there was no way I was going to leave my car in their hands so I tell him that I'm going elsewhere and left. Very disappointed with these guys today. They get so much of my business from tires to oil changes to any minor repairs. read more

As soon as I walked in I wasn't greeted with the slightest hello or even a hi I don't even think any of them made eye contact with me nor did they the 5 customers that came in after me. The only thing the older gentleman with a mustache said after waiting for about 10 minutes was we will be with y'all here in a minute with a very sarcastic tone. Then when I was finally helped the guy had an attitude and told be it was going to be a two hour wait time just so maybe he could run me off they only had two vehicles in front of me and I've been to other loacations of pep boys multiple times I use them for all of my oil changes and tire rotations. Never once have I had to wait two hours. The guy Jason was answering the phone told a customer false information due to him being incompetent to know his parts. First time on the phone he was telling someone about there vehicle saying that his low beam headlight was going to cost $16 then he went into the garage spoke with some of the techs and came back in telling another coworker behind the desk that he told that guy the wrong thing called him back then told the customer on the phone that it was going to be $110 because the high beam and the low beam have to be replaced all in one. X Overall the employees in so called "customer service" should be sent off to a training or replaced due to the lack of customer service and expertise of there job. read more

You can't trust this place. I paid for an oil change and tire rotation with full inspection. I ask about checking the air filter, tire pressure and filling fluids, the manager says it was checked and everything was good. Sure. So I get the car back and notice immediately my windshield wiper fluid was completely empty still. Strike one. My car is extremely dirty and you can see where it was and wasn't touched, which lead me to believe the wheels weren't even touched, as there were literally no marks on the wheels. Meaning no rotation was done at all. Strike two. I also notice the engine air filter cover is still covered in dust and grime, I wonder if it had even been checked. So I open it/close it to do a test myself just to check if any marks are left. Sure enough I left marks on the dust, proving it was not touched beforehand. Strike three. Lastly as I'm driving I notice my tire pressure light is still showing me I need air. So I pull over and check it myself, showing I still need pressure in the back rear tire. Strike four. The final strike is when I drive back and tell them all of this the manager just says "okay" and walks off like none of it is a big deal. Don't trust this place, I fear too many people are ripped off or are left with a possibly unsafe vehicle. read more

They were fast and friendly while getting a new tire on my car today, Reggie was super helpful and made sure I was taken care of.

Poor customer service, they had me come back multiple times because their machines were not working when I went in, yet I was charged for everything from the first day. Would not recommend this place to anyone. Prices are already higher then normal and with very poor customer service it's just not worth going there. read more

This shop offered terrible service to me after using them multiple times. I brought my car in for a check engine light. They said Evap "something" needed to be replaced. Charged me $700. A few days after they "repaired " it the engine light comes back on. They tell me some wires might be rubbing. Repair those at no cost. A few days later engine light back on for Evap. I take it back again, they run diagnostic and state they have to replace a lot more stuff and it would be $1300. I asked for a print out for the repairs needed on my truck, at this point I did not trust them to make the repairs and wanted a second opinion. They would not give me the printout. I had to call the general manager and he made them provide the printout. When I returned the manager threw the report on the table "here, and don't ever call my GM again." I attempted to review this with him so I can determine what was important now. I could not afford the full $1300 at one time so I was going to get the repairs done over time. He shrugged his shoulders turned and walked away. This was four months ago. I took my car to a different shop last week. Very inviting. Explained everything I needed, how they were related. Charges for all repairs $720. So what pep boys was going to charge for $2,000, got done for 1/3 of that. I will never deal with pep boys again. Horrible customer service. Overpriced. Had my car there three times and could not make the repairs. read more

Worst service here... brought our company vehicle here for inspection and oil change and it's been over 5 hrs and still not ready. I called and hr before I drove up here Jason said will be 15min and get here and can just went up for oil change. The guy I spoke to was rude and then hung up on me. If anyone thinks of coming here don't !!! Go to Firestone right behind this location. read more

Paralleled only by its quality of work, the service at this garage is the best around. I have lived in this area for more than a decade and have used ALL of the local competitors and have found that there is no equal. Fair prices by good people who stand behind their work. It is where I get everything done. You should, too. Special thanks to Ket & Jason remembers me and my car when I come in for every oil change. read more

HORRIBLE!!!!!!! "couldnt" remove the filter cause it was too tight but yet charged my husband full price. Just called the service manager and couldn't reach him, I called the store and have been on hold for 20 min waiting on some "Todd or Tom" or something. I will now have to go elsewhere to get my filter changed when I have paid this IDIOTS to do it. Shame shame shame don't waste your time here go elsewhere. read more

Diego and Marc were helpful in assisting me with a flat tire. The repair and cost were reasonable and staff were friendly.

I agree with other reviews. The service department is just rude. My tire was leaking and I just wanted to have them look at a small nail that was in the tire. They seemed so bothered to help me. But I did get their standard answer "it will be about and hour." So I got in my car and went to Firestone. They were just as busy but what did the guy do? He dropped everything and took the soap and water mix out to check my tire. Thankfully there was no hole. Through this experience I've learned not to go to Pep Boys for service. Sorry, there just is no "pep" in your step. read more

Took an hour for just an oil change and while waiting here heard 3 different people come in with complaints about mistakes from previous repairs/services. read more

Staff is neither knowledgable nor competent. Computers never seem to work. Stock is mismatched and not complete. Prices are high. Expect long wait times. There is an O'riely's across the street and a Walmart very close. I prefer O'riely's. Would not return for any reason. read more

After our experience with a less than reputable car dealer (park avenue motor cars, dallas). Pep boys did a great deal of work on the transmission and exhaust system to help us get it up and running. Ultimately they referred us to another repair shop for some of the things they could not do for us. Which was refreshing that someone would not attempt to do the work when they knew they could not do it. Thanks guys. read more

Horrible experience here and will not be back! I should of taken my car straight to the dealership where they are the experts on diagnosing a check engine light properly. I should of listened to the reviews instead of giving them the benefit of the doubt. Don't go here!!! www.consumeraffairs.com/automotive/pep_boys. I am "Joe" and let them replace a part based on the code. Joe's mistakes were, taking diagnostic trouble codes (DTC) literally and listening to unqualified advice. For instance a mass air flow sensor out of range code does NOT mean the sensor is bad. Trouble codes are NOT information, they simply an interpretation of information. A mass air flow sensor could read out of range because of a vacuum leak, or several other things. Vehicle diagnostics is the most difficult function of auto repair. Quality shops spend far more money on diagnostic equipment, training and information than anything else in the shop. The reason quality shops invest so heavily in diagnostics is because they realize it is far less expensive than the other options. Professional diagnosis eliminates possible causes without changing parts. Just because a shop is in the auto repair business does NOT mean they are qualified to diagnose problems Swaptronics, the roulette wheel and diagnostic dice are like most gambling devices. They cost a great deal while offering no benefit. read more

I do not know much English the boy who told me that he was racist and told me that to change the oil in my car, I had to wait 2 hours and the place did not have many cars. read more