I bought a battery from them last year for my 2015 Honda Odyssey. You told me it was good for 3…read moreyears. The battery died 3 days ago. It ruined my alternator and I had to get a new alternator and a new battery. Never again.

Honked my horn and pulled in. Before I knew it they had a new battery in my Hyundai for $30 less…read morethan Wal-Mart or Costco. Very friendly service.

Recently I was driving thru Toledo on my way to vacation with my husband, 6 year old, and 2 year…read moreold twins when a small piece fell off my van. This piece took my van out of commission, we went to O'Reilly in the hopes of a quick fix. Unfortunately they didn't have the exact part we needed and since it was after 7 their distribution center closed. While I attempted to entertain the three little kids the O'Rielly associate, Benny, went way above and beyond for us. He went to home depot in search of a part that would be a temporary fix, with no luck. He drove my husband to AutoZone, again with no luck. We spent basically four hours with Benny trying to find some way to fix our van and be on our way. Sadly we had to delay our trip and spend the night in Toledo, but they had the part for us early in the morning and directed us to someone who could properly attach the part for free. Benny and Eddy at O'Reilly made a terrible situation much better than it would have been otherwise. I only wish I lived in the vicinity so I could frequent the store for all my auto parts needs.

Stopped in to get ball bearings. He asked why I needed them and I said for a school project. Was…read moretold to go to a craft store to find ball bearings, but i was not surprised the craft store didn't have any! It seemed weird they didn't have any so when I got home I called autp store to see if they carried them and that guy said yes. Headed back out again to the store. By this time I was upset. They then told me they did not have anything or anything like it. I would never return. Who tells someone to go to a craft store for ball bearings? We were making a turbine, not a flower arrangement.

Unfortunately, I come bearing disappointing news as I am not a male nor do I know an abundance…read moreabout vehicles but I do know enough as I worked as a receptionist in an automotive shop for 3 years. I called the Lewis Ave location earlier today to make sure that they had 2018 Ford Escape oil filters on hand, I'm a home body and I would rather not drive around town aimlessly if I can go to one store and be done. When I called I was waiting for someone to pick up the phone for at least a good minute. An employee, who will remain to be unnamed, answered. I asked my question about the oil filter and I was asked to hold. I did so for 6 1/2 minutes, now this may not be a long time to some people and I truly wasn't bothered until a different employee, who again will remain to be unnamed, answered and asked if he could help me. Now don't get me wrong I understand COVID, and being busy during the holidays but I am a paying customer who is valuable whether in the store or not. I proceeded to tell the second gentleman that "I thought I was waiting for someone to just let me know if they had oil filters for my 2018 Ford Escape in stock." If I'm being honest here, I was confused, I was under the assumption that I was waiting for someone to come back on the phone with me to just say yes or no. This gentleman proceeds to snap back and say "Yes, we have several and they are $4.99 each." I attempt to say "Thank you very much!" But I was rudely hung up on with nothing further said. Needless to say, they have very poor customer service at this location and I do not recommend going there. I live less than 5 minutes away from this location and I will gladly drive an extra 15 minutes to the Sylvania, OH location to purchase any of my automotive needs in the future.

I added this location because I have always had the best customer service from everyone at this…read morelocation. The entire staff if always overly friendly and they never seem to be bothered when I need help finding or ordering parts. I shop oriellys over anything else (Napa being the only other), but this location by far has shown me the best customer appreciation.