This review is different because I didn't purchase anything but I got valuable assistance and…read moreservice that deserves a review. My phone was going down fast and would not hold a charge and would get extremely hot and shut off. In an age where everything is app driven it made it very diffucult for me, a technically challenged person. I stopped by my service provider for a new phone and they use app to purchase, update, etc which again is difficult because my phone was not cooperating at all. The real issue became the transferring of data from old phone to new. They were not able to get the job done. I stopped in Batteries Plus and was greeted by all the guys. They immediately started looking at the phone discussing back and forth while I sat overwhelmed. Everything I need is on that old phone. Kendrick McVay said let me see that phone and went to work. He worked on that phone while being polite and comical but I could tell he knew what he was doing. He worked around passwords and phone constantly going down and FINALLY my data started to transfer! I cried in the car because they, he just took charge and did the job~ no charge! I thanked them profusely and offered to buy lunch or something, nope he took nothing. Simply kidded with me for not coming there first. Kendrick McVay, thank you again Sir.

What a terrible experience. I made an appointment to replace the battery on my iPhone. When I got…read moreto the store, they could not find my appointment. After they finally located it, they then told me that they had no battery for me. I asked what the point of the appointment was if it didn't mean they had the battery and they said, "well we had it yesterday but somebody 'transferred' it". What does that even mean? When I said they should have held the battery, the techs answer was, "Well, you never gave us any money for it.". Geez. So super frustrated, I logged onto Apple, made a same day apointment at the apple store and got my battery replaced by lunchtime. Cost me $20 more but worth it not to waste a trip and my time with these clowns. I will never use Batteries Plus again

I walk in usually with the package or old battery to show exactly what I need. Staff will usually…read morefind exactly what I need on the shelf. Often very knowledgeable and friendly. Haven't experienced any real problems or concerns.

0 stars is really what I should rate this place. I've been in 3 times in the past 3 years to get my…read morecar battery replaced Under warranty! The batteries continue to be BAD! It's not one vehicle but two I've had this happen for. The first time my oil change people told me it was reading as bad and I should get it checked. The next time my car battery just died on me and this time it started cranking really slow so I took it somewhere else to get it checked out first. There is a 48 month warranty battery. After getting the battery checked at a different location and they told me it was bad and to take it back since it was under warranty, so I did. I took it to Batteries Plus Southaven and the manager asked me if I had a battery at home!!! I laughed because who has an extra car battery at home? He said he had to keep it 24 hours to check it out. I'm already late for work and school. Although, it was already showing as bad on my printout from Napa, but this time the manager said he could sell me a new battery and refund me the next day if he found it to be bad. He said he'd call. Well, I had to call them the next day after not hearing back by 3 pm and I went in at 8am the day before. He said it was bad and I could come back for my refund but the warranty would expire on this brand new battery in September this year instead of the expected 48 months. If you don't stand by your own product why would or should the customers trust you? I will not be returning. I'd rather buy a new battery somewhere else trustworthy than playing shift the bad battery every year with them. My advice- avoid them!!! On top of that he told me my alternator or starter may be to blame. All that has checked out fine on my car at a very trustworthy shop. The batteries are BAD! Also, I got my battery replaced in my key fob and after leaving noticed they cracked it and didn't say a word, so it was totally broken in half and could've gotten my key stuck in my ignition. Terrible customer service!

Ive always had a great experience at this location, the staff very friendly and knowledgeable…read more Ms.Tasha keeps a smile on her face. Store stays organized and clean.

I absolutely HATE dealing with anything car related. It's out of my scope of knowledge and I often…read morefeel naive speaking with people that know much more. Kris and Chris at this location were a GOD SEND. I came in with an issue RIGHT before it was time to hit the highway. Kris w a K was so kind & patient. He took the time to explain things to me that not only allowed me to not cancel my trip, but knowledge I will be able to utilize the next time I have car issues. They did not price gouge, but made sure I made an informed decision. Chris w/ a C saved me over $250 and did it with a smile. I feel very blessed that when my engine light came on, this was the closest location. Now, I'm never going anywhere else even though there are some closer to my home. Thank you Chris and Kris!

When I approached the business I was greeted by a young man who helped me carry my dead battery…read moreinto the business. From that point he began to help me find out what the best solution was. He quickly tested the battery and helped me find a replacement. I was in and out in 10 minutes and that young gentleman was so respectful. I would definitely refer my family and close friends to this business.

Just a FYI. If you…read moreare thinking of buying a auto battery from BatteriesPlus, DON'T! A battery I purchased 18 moths ago failed. It would not hold a charge. Autozone tested it and said it was bad and needed replacement. I took the car to the store on Stage Rd, the Manager tested it and during the test, the test unit said "Unstable Battery". After completion of the test THIER test unit said "Replace Battery". The manager stated that they could not accept that result to replace the battery and I would need to leave the battery in the store and tested by a different unit and I'd have to leave the battery with her for 24-48 hrs. If you get a battery from any dealership or auto parts store and their test unit says the battery they will replace it on the spot. I had that experience previously with Autozone. How many people can leave a battery with a store and be without their only vehicle for that period of time? They never mentioned that fact when I bought the battery. It seems to me to just be a way to decrease the number of batteries they replace. Last time I do business with that company.

At store now and can see people inside. Some one look at the glass and motion there hands across…read moretheir throat. it is still norml business hours. They are so unprofessional.

I bought two batteries from BS&S (one for a Chrysler van and one for a Volvo wagon). Within a…read moreyear, both batteries became completely dead and unusable/unjumpable. In fact, both batteries died within two weeks of each other...in the middle of summer (not in winter, when you need extra amperage to start the car). My Volvo battery, which was rated at a higher amperage than OEM, went from being perfectly fine, one day, to a paper weight, the next...suddenly...without ANY warning. Bottom line: I would end up spending more on these refurbished and like new batteries, over the course of 5 years, than I would biting the bullet and buying from a reputable dealer. Go to Autozone or Advance Auto Parts. Heck, even a Wal-Mart battery outperforms BS&S's batteries. I'll never set foot in that place again.

I'm being nice by giving a full star..... the customer service was the worst I've ever experienced…read more My daughter and I were treated by the owner and manager as if were beneath them. I'm saying that nicely...... this was a true action of how prejudice and ignorance isn't dead ( from both races) ...... I do commend the sales manager and the young man who tried to install the battery..... it was an embarrassing and degrading experience....... never go ladies or women of color. To add to your comment. No one became combative or defensive until the OWNER decided to yell at the said customer and daughter. We can go back and forth with this. Bottom line yes a battery was bought...... but the unprofessionalism and customer service was still unacceptable. Be blessed