Brought my Jeep in today for an oil change and tire rotation. Waited an hour before an employee…read morecame to me to say there was a problem with the tire rotation. He pointed at two of the wheels lug studs on the same wheel next to each other had been stripped and the lugs cannot go on and the vehicle is unsafe to drive. Then he said word for word (this happens all the time). I pointed back at all the metal shaving proving they were the ones that caused it. Then got charged in full for them breaking the vehicle. No offer to cover damage, no lift home and vehicle had to be left in a lot overnight until I can find a shop that can fix the vehicle. Pending small claims lawsuit soon to follow. Please don't let this happen to you. Stripping one of the wheel lug studs was bad enough but to then strip the one right next to it? Avoid at your own peril.

The Valvoline listing online said this place was open until 6pm. I drove 10 minutes to get there…read moreand arrived between 5:25 & 5:30. When I pulled up one of the team members said they were closing. I asked if they could take care of me so I didn't have to drive 20 minutes down the road to the next Valvoline that was open until 7:00 and why did their website said they were open until 6:00. They told me it was because they were bought out by some other company. It seemed like a pretty easy customer sat deal especially since they were starting up under a "new company". However, the manager must have wanted to punch the clock more than take care of and impress a potential new customer. Sad as it is - kinda convenient location - I highly doubt I would get my oil changed there now and I am less likely to recommend these guys.

Omg these guys are amazing my car broke down in their parking lot and they did everything possible…read moreto help me out! Big thanks to Noah and the new manager couldn't remember his name but they were super sweet!!

Well to begin with I had a tail light out on my truck. I went in on the first day and after dealing…read morewith an employee that was CLEARLY under the influence of some sort of substance I got transferred to another employee. This was one of the rudest interactions with a salesperson I have ever had. She located the tail light on the website (Which again took another 20 minutes). I told her to order it and have it delivered to my house. A couple of days go by and I receive my tail light. I install it and it does not work. And for clarification both tail lights, blinkers, brake lights, and reverse lights worked prior to installing the *NEW* tail light. So I try my new tail light on the passenger side to troubleshoot if maybe my harness had gone out. It didn't work on that side either. I then plug my original tail lights back in and now they are not working. I go to the AutoZone in my town to figure out what the problem is. I am then transferred to the manager at this time which also had the social ability of a brick wall. He walks out and is looking at my truck, and without doing anything else says "You should take it to a technician." He did not try the light, did not look at either the new or old part, nor had any input as to what it could be. I mentioned the fuses and he said "O well maybe that could be it..." so upon opening the hood I had my right and left tail light fuses busted. I asked him for fuses which he did locate in a timely manner. (This being the first product anyone had any clue how to find without talking to every other employee in the store). He told me i had to buy them which blew me away because it was the part that AutoZone sold me that caused my fuses to blow anyways. (Found this out by plugging in new fuses and trying the old tail lights which worked fine and then trying the new tail light which caused them to blow). So at this point i have spent 100+ dollars on a tail light that doesn't work, fuses that I should not have had to buy, and a truck that is more broken that it was to begin with. We go inside to return the tail light and order a new one, when the employee checking me out says that the part is cheaper than what I paid the first time. This was confusing because I didn't understand how it could be cheaper than it was 3 days prior to that . So she gave me cash back and ordered the new part. The new part came in today and what would be a shock to most people, but when it comes to AutoZone's level of expertise was totally expected, was the wrong part. At this point I will not be returning to AutoZone to order the correct part because I would prefer to lose over 100 dollars and save myself from what seems to be another headache than have to deal with anyone in that store or the poor quality parts that I have dealt with thus far. And on a final note I do want something to be very clear. This is the first time I have ever taken the time out of my day to review a company online. I normally would go to the store and be polite and have it handled that way. But it's clear to me that doing so would probably not be of any value to my experience with AutoZone.

Timothy saved me today! I had a blowout over the weekend and was unable to change the tire. He got…read moremy spare on and replaced my tires! Their Customer Service is AMAZING!!! The company is also ex-military owned!!! THEY ARE WONDERFUL!!!

We haven't had any mechanical work done here, but we really appreciate the fact that they are…read moreprofessional, efficient, and accessible for state auto inspections. So many businesses that are authorized for inspections around here have curtailed hours or manufactured state computer problems to avoid providing the service.

A great company with great vehicles. I recommend anyone who wants a good vehicle to go thereread more

I don't remember the sales man name, all I remember is that he was white and bald. He didn't even…read morebother to come out side to show me the cars that I had questions to. He is one of the rudest people I have ever come across with. Just because I am young, does not mean you should treat me any less than you. I had 6000 cash on hand, and he still didn't bother to make business with me. He probably was racist! What a douchebag. I left really upset and hurt.

Update: The owners rectified the situation and apologized. I appreciate the honesty and integrity…read moreof the owners. They changed my oil this morning, a little less than 90 miles later my oil light comes on. Immediately pull over and there's oil everywhere. Walk around the car there's oil on the back end and passenger side of the car. I called maci lube and he advised it could have been an issue with the o ring on the filter, then said to drive my car to him. I said I can't because there's clearly a significant oil leak. He told me to go to a local place and call him in the morning. So I pay 125 to be towed to a local place where they see there is no oil filter attached. I call maxi lube back and he said he tightened the filter with a wrench so there's no way. He said he's not paying for the tow and can refund my initial oil change for "condolences". Go see him in person after my car is fixed and admits it could have been him but he's only willing to refund the initial oil change. Zero out of ten stars. Do not recommend.

This shop has gone beyond the normal in helping my sister with her car problems, even drove to…read morewhere she was broke down to help her one time, and gave her a ride home while car was being fixed. They gave her a fair price. I have only used them once and had a starter replaced and they did a good job and fast, I plan to use them for all of my mechanic needs in the future. Everyone there is friendly and professional. I highly recommend this company. As a small town, Big Sandy is lucky to have a good & honest mechanic shop like Maxi-Lube., I am grateful that they are here.

These guys are amazing! I had a tire blow out but needed to be on my way to Dallas ASAP. Brian was…read morevery helpful and willing to offer any solution to help. He even waited after hours for my Uber to arrive! He didn't have what I needed in stock but my car was ready to go once I was heading home the following day. Cannot say enough good stuff about his customer service!

I was very happy with the service provided today. As soon as…read moreI pulled into the parking area, a gentleman greeted me and he got my car inspection underway almost immediately after I showed my proof of active auto insurance. I went into the pleasant waiting room, watched some Duck Dynasty that was playing at a good/low volume and within 10 minutes or less I was invited to pay my bill and on my way!

I had a flat tire, cause unknown. They were closest. In literally two seconds the employee found…read morethe nail. He fixed it efficiently and well. It was like $20 and saved me a lot of extra cost and inconvenience. There was no upsell, no shenanigans. Recommended!

I only used this place to pick up a one-way Uhaul rental, but I can tell you that I'd have no…read moreproblem whatsoever going here for any of my automotive needs. The U-Haul experience was great. Super friendly staff that know their stuff. This is a local business that is absolutely worthy of your business!

I took my 2018 Honda Accord to Hanks with an issue. They quoted $3800, which included a host of…read moreitems, including injector replacement. I took it to Jack of Diamonds Honda in Tyler instead. They replaced the spark plug's and installed a new battery. Total: $500. It's been months since the repair, and my car has been working like new. I have heard very bad things about this business's pricing, especially toward women

One of the most thorough oil service events I've experienced as oil changes go! The service tech…read morechecked all major systems, reported on conditions and I left feeling like I'd gotten much more than a basic oil change for sure. Highly recommend!