[[HIGHLIGHT]]I just have to say the customer service, cleanliness, and overall experience of this store was through the roof![[ENDHIGHLIGHT]] [[HIGHLIGHT]]We went in and were greeted with a "welcome to o'reilly".[[ENDHIGHLIGHT]] Which at first I usually don't pay attention to. As we shopped, everything was organized and the deals were labeled so clearly! [[HIGHLIGHT]]When we weren't able to find what we were looking for, we went up the Eric at the front, and he was so hospitable from the start![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He helped us get the oil filter we needed, got our pickup order for us, while still greeting people as they walked in with his friendly "hello, welcome to o'reilly!" While still focusing on our needs![[ENDHIGHLIGHT]] (This is where I say I noticed the effort he had to make sure everyone felt welcomed!) I will definitely be back to this store just based off of the experience I had where I felt taken care of and welcomed! read more

Went in because I thought I needed a new battery, turns out it was just corroded a bit and needed cleaning. [[HIGHLIGHT]]Eric helped me out and cleaned it, he was very kind and helpful.[[ENDHIGHLIGHT]] Overall great service! :) read more

[[HIGHLIGHT]]Best customer service, knowledge about everything I needed[[ENDHIGHLIGHT]]. I have a complicated auto and they took care of me. [[HIGHLIGHT]]Great experience[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Bad customer service skills.[[ENDHIGHLIGHT]] I went to buy a battery. A woman with a shaved head behind the counter with some other goofy looking guy. I am glad neither work for the fire department because they were slow as molasses. [[HIGHLIGHT]]Instead of helping people who came in person they would pickup the phone instead putting them on hold they made us wait.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked for a battery test and she said she has to clear the line first. I said in fairness there wasn't a line before you took your rambling phone call. So she skipped me and goofy guy did the same[[ENDHIGHLIGHT]]. Luckily for me AutoZone is right across the street. So informed shaved head and goofy where to stick it. I was in and out of AutoZone with a test and a new battery if 15 minutes. I will never make the mistake of going to the wrong side of the street again. AutoZone people! That's the place you get good customer service read more

On Friday evening, February 30, 2026, my wife and I drove to the Aurozone - Murrieta, California location to buy two headlights for her 2013 Honda Accord. Jessica S. stated that she would install the lights at no extra charge. She was not able to remove them easily, so she recruited one of her co-workers, Harley G., to try. He was successful in making the replacements. [[HIGHLIGHT]]We were so impressed with their customer oriented attitude that we felt telling their friendly and competent service needed to be shared with the general public.[[ENDHIGHLIGHT]] Way to go! read more

Yesterday, i walked into O'Reilly (California Oaks dr) with very little hope that i would be successful in finding parts for my 1964 American Rambler. This small seed of hope was grown massively by a knowledgeable manager named Eric. It took time and research, but he was able to locate the parts i needed. He outsourced other parts from the closest shop and had everything ready in about 2 hours. A big thank you to Eric for taking the time. I learned alot about my engine in between the time he researched, ordered, and greeted the incoming customers. Wonderful experience! Since the customer service was top tier, i will definitely prioritize this shop for my car parts! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Murrieta, California

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Sarah and Eric both went out of there way to help me figure out what was wrong with my jeep and helped me fix it as well, excellent service from people who really care ! read more

[[HIGHLIGHT]]Had the privilege of dealing with John the store manager today. He went above and beyond to help me solve a challenging issue.[[ENDHIGHLIGHT]] There's a lot of parts stores in town, I'll definitely be coming back to this one. read more

I went in to get brake light bulbs. [[HIGHLIGHT]]Eric went above and beyond to help me.[[ENDHIGHLIGHT]] Answered all my questions and installed my bulbs for me along with a wiper blade. [[HIGHLIGHT]]Thank you Eric for your professionalism and your kindness.[[ENDHIGHLIGHT]] read more

Jon the manager 10/10 pointed me in the direction of their store mechanic (eric) 10/10 as well: whom immediately got to helping me and fixed every issue i had with my lights. [[HIGHLIGHT]]Such a great experience i highly recommend you come here where they CARE about their customers and their car issues.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As well as actually enjoy helping their customers.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Super accommodating! Christian and Eric helped us diagnose a starter and battery problem in my car.[[ENDHIGHLIGHT]] They helped us by giving us full proof that the battery was indeed bad for our warranty to benefit us and connected us with a mobile car mechanic who could get the starter installed so that we didn't have to tow somewhere else and pay a lot for repairs at a shop. The mobile mechanic was very affordable, efficient, and friendly - we'll definitely be doing business with him again. This is why we love O'Reily's! Thanks again!! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Murrieta, California

GREAT SERVICE On Sunday, February 23, 2025, manager Matt saved the day after my disastrous visit at the Antelope Road Store in Menifee. [[HIGHLIGHT]]Matt was friendly, professional and most helpful.[[ENDHIGHLIGHT]] Although his store did not have the simple door clips, [[HIGHLIGHT]]Matt referred me to the location to secure this product.[[ENDHIGHLIGHT]] Perhaps the manager over in Menifee (Jared) should be trained for professionalism and great customer service by manager Matt (Menifee store) who is mature and professional way beyond his Young life. [[HIGHLIGHT]]Matt, thank you for going above and beyond your job.[[ENDHIGHLIGHT]] read more

Came in here today.. I'm not a car person, single mom. So I came in to get new wipers for my daughter's truck... I have never had to do this stuff. Junior helped me out and completely made my day. He didn't just show me the right ones to buy but taught me how to put them on. It's the little things someone can do just to help. Thank you Junior! read more

[[HIGHLIGHT]]Thien in customer service was very helpful.[[ENDHIGHLIGHT]] Love going here for any auto maintenance stuff.

I am currently 5 months pregnant and broken down on the side of the road in need of oil. I called this o'reillys and told them I have a 2022 Kia Sorento and need 0w-30 oil, confirmed they had it in stock, and that they close at 10. I called back and told them my husband will be there at 9:50, mentioned again I need 0w-30, asked him to confirm again how much they have and he said "well didn't the last person tell you that?" I said he did, please confirm, and he said they have more than enough... my husband got there and they said they don't have any of the oil we needed. I told them my year, make, and model twice and reiterated the specific oil I needed and they acted like I was dumb for asking again, but they didn't even have it and now he's at another store. Terrible service and rude employees, would absolutely not recommend. read more

5 START RATING ! Thien was amazing best customer service ever and knows what's he's talking about! O'Reilly is so much better then autozone! They always have the parts that I need as well! Thanks so much Thien! read more

Eric and Christian really went out of their way to help me out. I really appreciate the time they were able to spend with me on the phone and at the counter. Great service. read more

Awesome customer service!! Nice clean shop with guys with great attitudes. Eric installed my new battery in 5 minutes. I'll be back!:)

My headlight was out and I needed to get to work in an hour, Thien helped me find the right bulb and installed it for me. Very kind and efficient so early in the morning. read more

I don't usually write reviews unless there was something exceptionally great or extremely bad. In this case, the employee at this store, James aka "Jimmy" has always been extremely courteous, professional and always willing to help by coming up with solutions to what ever vehicle problem I may have. James has always gone out of his way to provide me with new ideas, since he is very knowledgeable. Today, I went in to this store because first I called to see if they had AC vacuum hose line and he answered professionally as always, made me feel welcome and quickly provided me with a solution. I needed to make this review because he needs to be recognized as an important asset to this company. Excellent Customer Service is sure hard to find now a days and this guy excedes it every time. Thank you. read more

Stopped in today to pick up a few things. Upon approaching the counter to pay for my items, not even a hello or did you find everything was said. And not a thank you or have a nice day once paid and leaving. Is this the state of retail today? Stores staffed by people who hate their jobs and their lives so much that they cannot even muster up a little courtesy or kindness? What a shame to have spent my money here. There certainly is no shortage of auto parts stores in the area. There must be one where the associates are pleasant and human. SAD!!! read more

Above par customer service! I had an impossible ink stain on my leather seat (cream colored seats) and needed a fuse replaced. First thing in the door, Jennifer asked if I needed help with anything. She helped me pop the hood of my car, pulled the broken fuse and I bought the replacement. Now here comes the awesome part, that stain would NOT come out, but Jennifer referred me to some people who knew how to remove it for free! read more

Sales guys are very helpful. Went in for a new battery. The sales guy (Robert) recommended testing the battery first. Saved me another headache. Turns out it was my alternator that was the problem not the battery. read more

Horrible customer service from an older white guy with glasses. He was rude, yelled information instead of bringing his lazy ass to me. He attitude was disgusting. I walked right out and went to Autozone up the street. I would NOT reccomend this store. read more

Store hours on yelp don't reflect posted sign! Change your yelp times if your not going to be open till 10! BS.

They stand behind the counter and say hello when you enter the store but that is as good as it gets. I went looking to purchase windshield wiper blades in advance of the upcoming predicted rain. The Bosch wiper blade book that they had in the first aisle was hard to utilize with over half of the pages coming out. Two aisles over where the rest of the wiper blades are the digital selection machine to look up the proper fit for my car did not work. The associates were move interested in talking about their lunch then asking customers if they needed help. The store was not busy but they couldn't have cared less. I will be going to the Autozone across the street from now on when I need auto parts. read more

Went in to Auto Zone first to get some brake pads for my Kia Sorento. The guy told me the car is too new. They don't get parts for cars that new. Ok fine. No big deal. So I go to OReilly and they look up my vehicle and the tell me they don't have any in Stock but they can order them and they would be in tomorrow. I was totally ok with that. But when I got a call about 4 hours later saying that my pads are in. Wow! So i got the parts that Auto Zone said we're too new, got them at O'relly's in about 4 hours. B-) Thankyou neighborhood\r# read more

O'Reilly Auto Parts - Don't forget your rewards card) ₩ - Auto Parts & Supplies Near Me - Murrieta, California

Karina is TOPS !!!!!! Very impressive person to represent this Co. Very aware of how things work in this type of business & very friendly & makes you feel at ease because she knows what she's doing & that's a good feeling & means a lot. I'm a customer from now on!!!!!!!!!!!!!!! read more

Wow!!! Absolutely impressed with the service I received from Thomas and Melody! I needed 2 batteries and my husband was out of town. They installed them and I was on my way! But what truly impressed me was Thomas's work ethic and taught a newer employee how to change a battery and myself as I watched from the side! His knowledge and his passion for customer service was over the top. As other customers walking by he always acknowledged them and checked on the other customer on the side of us if he needed help with his windshield wipers as the guy was installing them!! It's so nice that Thomas is so willing to help others and teach the younger generation how to treat customers and teach a new employee how to do their job correctly and efficiently while praising her that she is doing "an amazing job" He complemented her multiple times! Thomas thank you for being an outstanding guy the O'Reily team is lucky to have you as well as our country is thank you for serving in the military! Thanks Melody & Thomas it's been the highlight of my day watching you both do your job well! Kindness goes along way!! read more

O'Reilly Auto Parts - Battery installation! - Auto Parts & Supplies Near Me - Murrieta, California

By far the best customer service we've ever received. Erick was helping my fiancé over the phone with an issue he was having while doing his oil change, and kept calling back cause whatever the issue was nothing was helping. So 5 hrs later & several phone conversations with this guy , he ended up coming to our house to help fix it after this who knows how long of a shift, to get dirty under some randoms car. Such a kind hearted person to do something like this for us. Thank you so much Erick you're awesome and deserve a f*cking raise ! A++++ read more

BOUGHT Battery 1/2021. battery stop holding charge 8/2021. Drove vehicle 10 miles to insure full charge. parked overnight in garage. Next morning had to jump start vehicle - battery was dead. finally took battery to store. They verified charge was .76 percent. Refused request for temporary replacement battery. Called corporate to get better service. Followed California law asking for manager now 12 times. California requires a manager be available when requested. Best they could due was offer district manager call back. LOL. Ice will melt before call back. My Recommendation .. do not by batteries from O'reilly stores read more

I went into O'Reilly to pick up a part for my car and as I'm standing in line, an employee was answering phone calls. He literally has the customer on SPEAKER PHONE for everyone to hear their conversation. The person on the other line clearly was having trouble hearing or understanding him so the employee kept repeating himself in a manner that showed he was annoyed (his tone of voice and eye rolls were pretty obvious). He eventually took the guy off speaker phone which seemed to help. Then the next customer he's speaking to must have also had an issue hearing him because then he says "Do you speak no English" in a mocking tone. This guy really needs to work on his customer service and be grateful he still has a job during this pandemic. And since I have a little more respect for people than he does, I'll choose not to mention his name in this review. read more

No review needed . Bought chains for car for big bear and was never told I couldn't return them if not used at all . And then to call in and have some lady act rude as possible for asking if your allowed to turn them in . Oh well take my buisness somewhere else. read more

I came in because my battery was dead. Tyler helped me, he was awesome, and he also was a very likable young man. I really appreciated him answering all my questions and he even helped me put the battery in my car. I highly recommend coming here and asking for Tyler... I have always been extremely satisfied with this place of business so I always return when needed. read more

I was driving thru on the freeway when my check engine light went on and my car started to lose power so I got off the freeway and stopped at this store and met employee ERIC who checked the error code on the check engine light and told me it was a sensor but didn't have the part. I told him I didn't live in Murrieta and was on my way home to south San Diego and I was feeling worried and scared at this point cuz I was a long way from home. ERIC felt my frustration and went ABOVE & BEYOND. He showed me a can of spray that I paid for and he did his thing under my hood and whatever he did it worked. But what really mattered was he the eye contact of cate and concern he gave me when he told me that Escondido had the part and if I felt the car start messing up to get off and go to that Oriellys and get the sensor there and he showed me how to change it. Then he said if the car drives good go straight home. And my car got me home safe. ERIC, thank you so much for all your help. I really hope your bosses so this review and tell you Thank You. I will never forget you and the help you gave me that day. I know you didn't have to do all that you did but im thankful for all that did. read more

Got to love my local O'Reilly Auto Parts store always take care of me every time I go in there and they are always in a good mood and have what I need Orca get what I need at any given time it's convenient to having them less than a mile from my house I just wish I had half the money back that I spent here over the years since it was Kragen's LOL read more

On way to moms house and battery in car was dying and making car act up so found o'reillys auto parts in area to fix problem. Asst mgr named Dale worked on my car for over an hour to replace battery and severely corroded cables and posts caused by battery leak. He went above and beyond expectations and never lost patience to give excellent customer service. If his boss reads this you need to give him a big raise. Great ambassador for your store and company read more

Best Auto parts store. They always have my parts or they can order them. Especially the hard to find parts for my 1999 Suburban. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Murrieta, California

This is now O'Reilly's Auto Parts. Be prepared to wait even when you are only getting a few items. Still the staff is nice and pretty darn helpful. read more

Andy was a great help at O'Reilly. Me and my boyfriend stopped at this specific location to grab light bulbs because our rear set of blinkers burnt out. He loaned us a tool and came out and gave us a hand. After installing the light bulbs, go figure with our luck my battery died and was 100% fried. Andy proceeded to give us his great expert help and lended his hand. And not only selling me a brand new battery and coming out to my car and installing a new battery for us. I would like to thank Andy personally. O'Reilly you should really start paying your employees a little bit more money for different positions when employees step out of their line of work to assist a customer and actually get their hands dirty. read more