We went to O' Reilly looking for spark plugs for my car after striking out at two other stores we were met with the kindest man named Dave, he is the greatest employee very knowledgeable and quick to help. He got on the phone right away and ordered it be delivered from another store. Luckily for us the driver was about to leave and we got our order in and it was about a 10 minute wait! This is my favorite auto parts store. Thank you Dave and O' Reilly! read more

Came here after a disappointing visit to Autozone. We were greeted upon arrival, but not asked how we could be helped even though there were multiple employees standing around. Their books in the back for filters are harder to follow than Autozone's. We had one employee walk right past us with no acknowledgement and then turn around and say we should just ask the front because it could just be looked up on the computer. My husband ended up finding another completely different section of another brand of filters and we still couldn't find what we needed here. Customer service is dead. read more

Came here to get a paint match color can for my car. They had it here surprisingly, had no luck at other places. Customer service was nice, they helped me locate where it was. read more

Shopped here a few times over the last couple of months. Staff is always friendly, helpful, and knowledgeable. They have always had stock parts available same day. Prices have been up but that's the case everywhere these days. Needed a battery for my Prius late this evening and called ahead to make sure they had one (kind of a special battery unfortunately) and they had several options in stock. Was able to run in and grab it quickly with no fuss and get it installed before the sun went down. Ready to go now don't have to worry about starting issues on Monday morning. read more

First time and wont be the last time to come here. I came here to get some synthetic oil and other stuff to do oil change. They open early and they were very helpful. Staff were outstanding, they had everything I needed. I was in and out with everything I needed in no time. Thank you for the great service. I will return and recommend it to everyone read more

My first time here and everyone was so helpful. Waking up and your car not starting is incredibly stressful, especially Christmas Eve morning. Calling around everywhere trying to find something that won't kill my bank account isn't fun, either. And, my mechanic dad lives in southern San Diego; I'm not sure how to install. O'Rileys came through with a great battery, great price AND a great warranty. Even better, they installed it for free. Thank you so much, O'Riley crew! read more

O'Reilly Auto Parts - Free battery installation - Auto Parts & Supplies Near Me - Winchester, California

I prefer to go here because I've had some amazing support from the employees. I had an issue with my son's 1996 Rav4 and got help to get the Spark plug out. Thanks guys! read more

With all the rains coming in this week. I decided I better replace my overdo wiper blades. I talked to Austin on the phone and he looked up what I needed and even told me there was a buy one, get one free sale going on. Drove over and met Austin and found out there are still professional , helpful sales reps that can make life a lot easier for an old guy. Thanks Austin read more

They always go above and beyond at this location. Especially Michael, who answered all my questions today and was able to help me more than any other Location I've ever been to. read more

I would give them 0 stars if that was possible. I drop off a pair of stock rotors from my car to get resurfaced. The counter person measures the thickness and confirms they are thick enough to resurface. I call about 2 hours later because I have not heard anything and they said it would take an hour. After being put on hold for 10 minutes someone comes on the phone and tells me "I have some bad news about your rotors, our machine did not like your rotors and we could not resurface them". I am not sure what that means and the person just keeps saying our machine did not like your rotors when I ask. So I go down there to pick them up and what do I see, one rotor has not even been touched and the other has been gauged by someone that did not know how to use a brake lathe. (see picture). The guy at the counter admits that the rotor they tried to turn is ruined and offers me a 10% discount on one of their overpriced knockoff rotors. They want $109 per rotor and they want me to now pay $200 for rotors when I came in with perfectly good rotors that just needed turning for $30 each. I say no, I want OEM rotors as I can get cheap knockoff rotors anywhere and I do not want to put non OEM rotors on my car. The guy calls the manager, Juan, and that manager tells him that they will order OEM rotors and will "pay for the shipping" but I still have to pay for the rotors. I take my rotors and walk out. This place is a joke. Any reputable store would have offered me new OEM rotors for $30 each. Yes they would have lost a few bucks, but whose fault is that. Juan should be fired for treating customers in this manner. I am filing a formal complaint with Corporate and hope that they're more customer oriented than Juan. UPDATE: 03/11/2024-Corporate decided to provide me with OEM rotors for $30 each. I will give them kudos for doing that and appreciate that they at least acknowledged their mistake. This is what should have happened yesterday. Better late than never. read more

O'Reilly Auto Parts - My rotor cut by someone who should not be anywhere near a brake lathe - Auto Parts & Supplies Near Me - Winchester, California

Michele and Kevin were super helpful tonight. They could have easily sent me on my way with the headlight suggested in the system but they asked if my vehicle was there. Luckily it was. They went out to take a look at the headlight and sure enough I had a different one than what was coming up in the system. Saved me what might have been a headache later. They even switched them out for me once I completed my purchase. I'm super happy such a friendly store is added to our neighborhood. Thank you again! read more

I called before I went in and I specifically asked "Do you guys install batteries?" The guy says yes but what type of vehicle do you have? I told him the vehicle make and model. He looks it up and says yea we can install the battery but I don't have that in stock. I said well I purchased one at Costco, can you still install, and he says "yes but make sure you come a couple of hours before closing." I go in and the manager is the only one in the store he is working the counter. I explained the situation to him and he says " We can't install if you don't buy the battery here." I tell him the conversation that I had with his employee and I had the employees name. After some back and forth he says " I can take a look at it." He tells me I have to wait until his driver comes as he is alone in the shop. So I wait about 10 mins, then he comes outside and my battery is in the trunk, so he says " Oh yeah see it's under these layers." I instantly knew he was just trying to appease me. He had no intentions in trying to help because there were no layers lol. There was a trunk mat. He peels back the mat and says "Oh see there's this fuse box, so I can't do it, you're going to have to have a shop do it because the fuses have to be reset." I knew he was lying because I watched a YouTube video on replacing the battery and the fuses do not have to be reset. Instead of wasting my time he should've stuck with saying it's company policy that we don't change batteries that aren't purchased from us. Instead he wasted my time! Inconsiderate and lack of customer service. Train your employees to know store policies! read more

Thank you Juan so much for always taking care of us. We appreciate your helpfulness for our headlights on our white Sentra. You are very pleasant, helpful , knowledgeable and a valuable asset to your company. I hope they realize it. read more

My car battery was dying and needed to be replaced IMMEDIATELY as there are devices installed that require electric continuity or else they will malfunction. This happened at 9:55pm just 5 minutes before closing and I felt really bad because it was only 5 minutes until close but it was an emergency. AUSTIN did not hesitate nor give attitude to help me buy a new battery and EVEN OFFERED TO CHANGE IT FOR ME at no extra cost despite technically being closed already and being like 40 degrees outside and had a device that allowed to feed my car electricity while changing the battery so my devices were not harmed. Austin is the real MVP shoutout to him real fast. I wanted to tip him whatever I had in my wallet and he respectfully declined but I left him some extra anyway because he was the hero that night. read more